Alarm issues on stereo Homepods

I have a stereo pair of HomePods(Both running the latest software version) and am having issues with the alarm function on one of them. When I trigger Siri on one of the HomePods and ask how many alarms I have, she says I only have one alarm called "Morning". This alarm functions normally and can be changed/turned on and off. However, on the other HomePod, if I trigger Siri and ask how many alarms I have, she says I have two, one called "Morning" and another one called "Summer". The "Summer" alarm doesn't show up in the Home app and if I tell Siri to delete or turn off the alarm, she doesn't say anything and turns off, and if I ask how many alarms I have again, she replies that I have two, and that they are both on. Additionally, the time of the alarm can't be changed, and it goes of every weekday at 8:30AM, often when I am not home. The other alarm on this HomePod, "Morning", functions normally and can be changed or deleted. The WiFi in my home is fairly strong, and I've never had issues connecting to the HomePods.


I am wondering if this is a known issue, as well as looking for a solution to the problem. Currently I'm thinking of either resetting the affected HomePod, or possibly both, or unpairing them and seeing if I can change the alarm once they are split. Any help is greatly appreciated.

HomePod, iOS 11.4.1

Posted on Aug 1, 2018 2:05 PM

Reply
2 replies

Aug 2, 2018 10:09 PM in response to turingtest2

I did this and things got weird now. The affected HomePod functions normally now, and the alarms can be manipulated as usual. However, the HomePod that was working fine now shows 4 alarms(Some I deleted months ago) and if I try to change any of them in the app, they can’t be. If I delete them, change he time, or toggle them on/off, they revert back to what they were before. Additionally, Siri speaks at 100% volume even when I tell her to change the volume.


I then made them a stereo pair again and the HomePod that now has the issues plays music in a super low volume, and adjusting the volume only changes the one other HomePod.


Planning on doing a factory reset on both HomePods tomorrow. Seems like something got very messed up and it’ll probably be best to just reset them. Thanks for the help too. :)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Alarm issues on stereo Homepods

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.