User profile for user: skiph
skiph Author
User level: Level 1
53 points

iMac reboots randomly

Model Name:iMac
Model Identifier:iMac12,2
Processor Name:Intel Core i7
Processor Speed:3.4 GHz
Number of Processors:1
Total Number of Cores:4
L2 Cache (per Core):256 KB
L3 Cache:8 MB
Memory:8 GB
Boot ROM Version:IM121.004F.B00


Mid 2011 27". I have had a video card replaced and a disk drive on recall. Other than that it has been a wonderful piece of gear.


It probably doesn't reboot randomly. There is, I am sure, a reason. Even if it's a bad reason.


Should there not be somewhere in the system logs that will tell me what prompted the reboot? Like power button pushed, or signal from UPS or my power supply is dying?


I don't get any message about the system shutting down abnormally. I check last reboot and, for example, 08/01/2018 it rebooted 5 times.


If it helps, when I do hit the power button to bring it back up, I get a double chime.


It may not even be shutting down. It may be that it just doesn't wake from a sleep. Because I wasn't even on it yesterday (8/1/18) yet it shows 5 reboots and I had to hit the power button to get it to come up.


I may well be reporting one issue when I have a completely different problem.


Any help or direction greatly appreciated.

iMac (27-inch Mid 2011), macOS High Sierra (10.13)

Posted on Aug 2, 2018 5:48 AM

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User profile for user: etresoft
etresoft
User level: Level 9
56,692 points

Posted on Aug 14, 2018 7:26 AM

Skip,

There are four issues from your report I would like to address.


1) You have a blocked kernel extension. The blocked extension appears to be related to your UPS. This could be what is causing your random restarts. Since only part of the software is running, there is no way to predict what is going to happen with it.


This UPS software doesn't appear to have been updated in a couple of years. That is a red flag for anything involving kernel extensions. The easiest thing to do is get that Kernel extension loaded. That might prove tricky. Try reinstalling the software. Then, go to System Preferences > Security & Privacy > General and click the "Allow" button to load the kernel extension.


Unfortunately, that UPS software is not professionally made. The above instructions may not work. And if they do work, they may not solve the problem. You may need to completely uninstall it. That would be the only guaranteed way to determine if this software is or is not related to your random restarts. Again, unfortunately, the software has no uninstaller. If you decide to go that router, I can tell you what you will need to do. Let me know if you are comfortable with the command line. Uninstallation instructions would be easier using the command line.


2) Your Bayer HealthCare SmartLaunch software is crashing pretty much constantly. It is designed to be running in the background. Your only option is to uninstall this software. Then contact the developer. Report the problem. Maybe send them a crash report if they have any idea what you are talking about. If you are super, super lucky, they might have an updated version that runs correctly.


Since this software has hardware interfaces, it could be related to your random restarts. It might also be related to your performance problems detailed below.


3) Your EtreCheck report took 20 minutes to run. That is horribly slow and well into hard drive failure range. However, you have a number of big, external USB 2.0 drives attached. Try physically disconnecting those drives and running a new EtreCheck report. Hopefully that will get your runtime into the 4 minute range with "good" performance.


The performance measure in this version of EtreCheck is driven by one particular low-level Apple utility. For most people, it is a very good measure of real-world performance. But it can be inaccurate if you have multiple slow external hard drives attached. I have a beta version of EtreCheck (at https://etrecheck.com/download/EtreCheck_beta.zip). This beta version performs more accurate hard drive performance tests of just your boot drive. Those external drive could still be the cause of poor real-world performance.


Also, modern version of macOS are little more than hacked-up versions of iOS. As such, they were designed for solid state drives, which you don't have. There are some limits to the performance you can get out of a mechanical drive with High Sierra. Your machine is running with the absolute minimum hardware requirements for High Sierra. Installing an SSD inside an iMac is not an easy or inexpensive task. You do have Thunderbolt so an external SSD boot drive is an option for a future upgrade.


4) You seem to have adware installed. The "~/Library/LaunchAgents/com.TechResultsSearch.plist" file looks suspicious. This looks like a new strain. I have seen something similar before.


You can't remove adware by dragging anything to the trash. You will need to run another EtreCheck report and then use the "Remove" feature under "Unsigned Files". You could also use a good AV software like MalwareBytes. Unfortunately, MalwareBytes has a kernel extension too. Maybe defer that to a later time when you aren't having other kernel extension issues. Just use EtreCheck for now. (You could use that beta version of EtreCheck since it won't count against that 5-run limit.)


The trick is that you have to stop the adware from running before you delete any files. Otherwise, it could just reinstall itself, perhaps morphing to a new name. Sometimes adware does that.


That's a fair bit of work for you to do. I'll let you get started. Let me know if you have any questions.


(Since I added that link)

Disclaimer: Although EtreCheck is free to download and use at first, it will eventually ask you to buy a license. There are also other links on my site that could give me some form of compensation, financial or otherwise.

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User profile for user: etresoft
etresoft
User level: Level 9
56,692 points

Aug 14, 2018 7:26 AM in response to skiph

Skip,

There are four issues from your report I would like to address.


1) You have a blocked kernel extension. The blocked extension appears to be related to your UPS. This could be what is causing your random restarts. Since only part of the software is running, there is no way to predict what is going to happen with it.


This UPS software doesn't appear to have been updated in a couple of years. That is a red flag for anything involving kernel extensions. The easiest thing to do is get that Kernel extension loaded. That might prove tricky. Try reinstalling the software. Then, go to System Preferences > Security & Privacy > General and click the "Allow" button to load the kernel extension.


Unfortunately, that UPS software is not professionally made. The above instructions may not work. And if they do work, they may not solve the problem. You may need to completely uninstall it. That would be the only guaranteed way to determine if this software is or is not related to your random restarts. Again, unfortunately, the software has no uninstaller. If you decide to go that router, I can tell you what you will need to do. Let me know if you are comfortable with the command line. Uninstallation instructions would be easier using the command line.


2) Your Bayer HealthCare SmartLaunch software is crashing pretty much constantly. It is designed to be running in the background. Your only option is to uninstall this software. Then contact the developer. Report the problem. Maybe send them a crash report if they have any idea what you are talking about. If you are super, super lucky, they might have an updated version that runs correctly.


Since this software has hardware interfaces, it could be related to your random restarts. It might also be related to your performance problems detailed below.


3) Your EtreCheck report took 20 minutes to run. That is horribly slow and well into hard drive failure range. However, you have a number of big, external USB 2.0 drives attached. Try physically disconnecting those drives and running a new EtreCheck report. Hopefully that will get your runtime into the 4 minute range with "good" performance.


The performance measure in this version of EtreCheck is driven by one particular low-level Apple utility. For most people, it is a very good measure of real-world performance. But it can be inaccurate if you have multiple slow external hard drives attached. I have a beta version of EtreCheck (at https://etrecheck.com/download/EtreCheck_beta.zip). This beta version performs more accurate hard drive performance tests of just your boot drive. Those external drive could still be the cause of poor real-world performance.


Also, modern version of macOS are little more than hacked-up versions of iOS. As such, they were designed for solid state drives, which you don't have. There are some limits to the performance you can get out of a mechanical drive with High Sierra. Your machine is running with the absolute minimum hardware requirements for High Sierra. Installing an SSD inside an iMac is not an easy or inexpensive task. You do have Thunderbolt so an external SSD boot drive is an option for a future upgrade.


4) You seem to have adware installed. The "~/Library/LaunchAgents/com.TechResultsSearch.plist" file looks suspicious. This looks like a new strain. I have seen something similar before.


You can't remove adware by dragging anything to the trash. You will need to run another EtreCheck report and then use the "Remove" feature under "Unsigned Files". You could also use a good AV software like MalwareBytes. Unfortunately, MalwareBytes has a kernel extension too. Maybe defer that to a later time when you aren't having other kernel extension issues. Just use EtreCheck for now. (You could use that beta version of EtreCheck since it won't count against that 5-run limit.)


The trick is that you have to stop the adware from running before you delete any files. Otherwise, it could just reinstall itself, perhaps morphing to a new name. Sometimes adware does that.


That's a fair bit of work for you to do. I'll let you get started. Let me know if you have any questions.


(Since I added that link)

Disclaimer: Although EtreCheck is free to download and use at first, it will eventually ask you to buy a license. There are also other links on my site that could give me some form of compensation, financial or otherwise.

Reply
User profile for user: skiph
skiph Author
User level: Level 1
53 points

Aug 14, 2018 9:20 AM in response to etresoft

etresoft wrote:


Skip,

There are four issues from your report I would like to address.


1) You have a blocked kernel extension. The blocked extension appears to be related to your UPS. This could be what is causing your random restarts. Since only part of the software is running, there is no way to predict what is going to happen with it.


I just added a new UPS and downloaded the only thing, I found, that spoke to APC. Not needed and can get rid of that. I want/need to know how to "unblock" such extensions. Learnings to be done. Or better yet, in this case, remove it in its entirety. That work as well?


This UPS software doesn't appear to have been updated in a couple of years. That is a red flag for anything involving kernel extensions. The easiest thing to do is get that Kernel extension loaded. That might prove tricky. Try reinstalling the software. Then, go to System Preferences > Security & Privacy > General and click the "Allow" button to load the kernel extension.


Unfortunately, that UPS software is not professionally made. The above instructions may not work. And if they do work, they may not solve the problem. You may need to completely uninstall it. That would be the only guaranteed way to determine if this software is or is not related to your random restarts. Again, unfortunately, the software has no uninstaller. If you decide to go that router, I can tell you what you will need to do. Let me know if you are comfortable with the command line. Uninstallation instructions would be easier using the command line.


2) Your Bayer HealthCare SmartLaunch software is crashing pretty much constantly. It is designed to be running in the background. Your only option is to uninstall this software. Then contact the developer. Report the problem. Maybe send them a crash report if they have any idea what you are talking about. If you are super, super lucky, they might have an updated version that runs correctly.


Since this software has hardware interfaces, it could be related to your random restarts. It might also be related to your performance problems detailed below.


One of my major problems in life is I am a pack rat. I haven't used the Bayer software in over a year. But then my system is 7 years old and this is a problem I will really have to address. Cleanup. Also, I really thought I had a handle on what was running in the background. Again, more learning to do.


3) Your EtreCheck report took 20 minutes to run. That is horribly slow and well into hard drive failure range. However, you have a number of big, external USB 2.0 drives attached. Try physically disconnecting those drives and running a new EtreCheck report. Hopefully that will get your runtime into the 4 minute range with "good" performance.


The performance measure in this version of EtreCheck is driven by one particular low-level Apple utility. For most people, it is a very good measure of real-world performance. But it can be inaccurate if you have multiple slow external hard drives attached. I have a beta version of EtreCheck (at https://etrecheck.com/download/EtreCheck_beta.zip). This beta version performs more accurate hard drive performance tests of just your boot drive. Those external drive could still be the cause of poor real-world performance.


Also, modern version of macOS are little more than hacked-up versions of iOS. As such, they were designed for solid state drives, which you don't have. There are some limits to the performance you can get out of a mechanical drive with High Sierra. Your machine is running with the absolute minimum hardware requirements for High Sierra. Installing an SSD inside an iMac is not an easy or inexpensive task. You do have Thunderbolt so an external SSD boot drive is an option for a future upgrade.


OK. Ran EtreCheck w/o the drives installed. Just at 5+ minutes. "Below average". External boot drive is worth looking into. At $2k plus to replace the iMac, it might be a cheap, relatively, add on.


Not sure I understand about the "minimum hardware" to run HS. I am also running it, quite successfully, on an i5 iMac as well as an i3 Macbook Air and an i5 Macbook Air. All mid 2011.


4) You seem to have adware installed. The "~/Library/LaunchAgents/com.TechResultsSearch.plist" file looks suspicious. This looks like a new strain. I have seen something similar before.


You can't remove adware by dragging anything to the trash. You will need to run another EtreCheck report and then use the "Remove" feature under "Unsigned Files". You could also use a good AV software like MalwareBytes. Unfortunately, MalwareBytes has a kernel extension too. Maybe defer that to a later time when you aren't having other kernel extension issues. Just use EtreCheck for now. (You could use that beta version of EtreCheck since it won't count against that 5-run limit.)


The trick is that you have to stop the adware from running before you delete any files. Otherwise, it could just reinstall itself, perhaps morphing to a new name. Sometimes adware does that.


Adware? That would be embarassing. Just having such on my system. One assumes that if I run the EtreCheck Beta under Safe Mode, that might catch the adware before it starts?


My knowledge level of kernel extensions is such that if I study for a week I will be all the way up to just stupid.


That's a fair bit of work for you to do. I'll let you get started. Let me know if you have any questions.


(Since I added that link)

Disclaimer: Although EtreCheck is free to download and use at first, it will eventually ask you to buy a license. There are also other links on my site that could give me some form of compensation, financial or otherwise.


Your assistance is very much appreciated and I will be looking into all of the above. If I get totally stumped, I might well take you up on your offer of helping with my questions. Next time we speak, I am sure I will be using a licensed version of your software.


Again, thanks.

Skip

And what about this. If I do a complete backup, sans system files, and scrub the thing and after a system restart/reload from scratch. I.E. only load back that which I feel I need?


Skip

Reply
User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
148,494 points

Aug 6, 2018 1:10 PM in response to skiph

You were not spammed! EtreCheck is free and if was developed by a respected member of these communities. It is commonly used by members here to help diagnose issues, please do a search on these forums and you will find it is a well respected tool. It will not post ANY personal information.


Posting an EtreCheck report helps us diagnosed issues that may not be apparent otherwise. If you do not want to use it that is your choice, at that point your best bet is to take the computer to an independent AASP to be professionally diagnosed.


Without any useful information that is the best we can offer or you can attempt basic resets such as a NVRAM reset, restart in Safe Mode, etc..


Good luck.

Reply
User profile for user: skiph
skiph Author
User level: Level 1
53 points

Aug 14, 2018 5:31 AM in response to etresoft

OK. This is what I got (note: before I contacted this group, I took my iMac off of UPS power. Now on mains. No difference.):


EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-08-14 07:11:57

Download EtreCheck from https://etrecheck.com

Runtime: 20:09

Performance: Poor


Problem: Computer is restarting

Description:

Sometimes it’s a restart, sometimes it shutdown…


Major Issues:

Anything that appears on this list needs immediate attention.


Unsigned files- There are unsigned software installed that could be adware and should be reviewed.

Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Kernel extensions blocked- There are blocked kernel extensions awaiting user approval.

Apps crashing- There have been numerous app crashes.

Clean up- There are orphan files that could be removed.

System modifications- There are a large number of system modifications running in the background.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown- Your machine shut down abnormally.


Hardware Information:

iMac (27-inch, Mid 2011)

iMac Model: iMac12,2

1 3.4 GHz Intel Core i7 (i7-2600) CPU: 4-core

8 GB RAM - Upgradeable

BANK 0/DIMM0 - Empty

BANK 1/DIMM0 - Empty

BANK 0/DIMM1 - 4 GB DDR3 1333 ok

BANK 1/DIMM1 - 4 GB DDR3 1333 ok


Video Information:

AMD Radeon HD 6970M - VRAM: 1024 MB

iMac 1600 x 900

DELL 1800FP 1024 x 820 @ 60 Hz


Drives:

disk0 - Hitachi HUA722010CLA330 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


disk1 - Seagate BUP BK 4.00 TB

External USB 480 Mbit/s

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 - T****************** (Journaled HFS+) 4.00 TB


disk2 - SABRENT SABRENT 1.00 TB

External USB 480 Mbit/s

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - O****2 (Journaled HFS+) 999.86 GB


disk3 - Seagate BUP BL 4.00 TB

External USB 480 Mbit/s

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - T***********2 (Journaled HFS+) 2.00 TB

disk3s3 - S************p (Journaled HFS+) 2.00 TB


Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (131.72 GB free)

Journaled HFS+

Mount point: /


disk1s2 - T****************** 4.00 TB (1.18 TB free)

Journaled HFS+

Mount point: /Volumes/T******************


disk2s2 - O****2 999.86 GB (514.61 GB free)

Journaled HFS+

Mount point: /Volumes/O****2


disk3s2 - T***********2 2.00 TB (2.00 TB free)

Journaled HFS+

Mount point: /Volumes/T***********2


disk3s3 - S************p 2.00 TB (1.46 TB free)

Journaled HFS+

Mount point: /Volumes/S************p


Network:

Interface usbmodem9D058151: openSPOT

Interface usbserial-A105M2ZY: FT232R USB UART

Interface en0: Ethernet 2

One IPv4 address

2 IPv6 addresses

Interface en6: iPad

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

Interface en5: iPhone

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 36.13 GB available


System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About an hour

System Load: 0.96 (1 min ago) 1.35 (5 min ago) 1.51 (15 min ago)


Configuration Files:

/etc/hosts - Count: 1


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.netputing.airprintactivator.plist

Executable: ~/Library/Application Support/AirPrintActivator/AirPrintDaemon.app/Contents/MacOS/AirPrintDaemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.apcupsd.apcupsd.plist

Executable: /bin/sh -f/etc/apcupsd/apcupsd.conf -b

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.huion.HuionTabletConsole.agent.plist

Executable: /Applications/HUIONDriver/TabletDriverPanel.app/Contents/Resources/HuionTabletC onsole

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.TechResultsSearch.plist

Executable: ~/Library/Application Support/com.TechResultsSearch/TechResultsSearch r

Details: Domain name invalid - possibly adware

Launchd: /Library/LaunchAgents/com.smartlaunch.usbdetection.plist

Executable: /Applications/Bayer HealthCare SmartLaunch/bin/SmartLaunch.app/Contents/MacOS/SmartLaunch

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.bjango.istatserver.plist

Executable: /Library/Application Support/iStat Server/iStatServer

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.coupons.coupond.plist

Executable: /Library/Application Support/Coupons/coupond launchd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.logmein.raupdate.plist

Executable: /Library/Application Support/LogMeIn/update/raupdate ' /s'

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.akamai.single-user-client.plist

Executable: ~/Applications/Akamai/netsession_mac

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist

Executable: /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient --sync com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.fitbit.fitbitd.plist

Executable: /usr/local/bin/fitbitd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist

Executable: /opt/X11/lib/X11/xinit/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist

Executable: /opt/X11/lib/X11/xinit/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist

Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOC Generator

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist

Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

101 32-bit apps


Kernel Extensions:

/Library/Application Support/LogMeIn/drivers

[Loaded] LogMeInSoundDriver.kext (LogMeIn, Inc., 4.1.7417)


/Library/Extensions

[Not Loaded] FTDIUSBSerialDriver.kext (Future Technology Devices International Limited, 2.3 - SDK 10.9)

[Not Loaded] ProlificUsbSerial.kext (Prolific Technology Inc., 1.6.0 - SDK 10.9)

[Not Loaded] VBoxDrv.kext (4.1.2)

[Not Loaded] VBoxNetAdp.kext (4.1.2)

[Not Loaded] VBoxNetFlt.kext (4.1.2)

[Not Loaded] VBoxUSB.kext (4.1.2)


/System/Library/Extensions

[Blocked] ApcupsdDummy.kext (Adam Kropelin, 1.0.0d1)

[Not Loaded] EyeTVAfaTechHidBlock.kext (1.1)

[Not Loaded] EyeTVCinergy450AudioBlock.kext (1.1)

[Not Loaded] EyeTVCinergyXSAudioBlock.kext (1.1)

[Not Loaded] EyeTVEmpiaAudioBlock.kext (1.1)

[Not Loaded] EyeTVVoyagerAudioBlock.kext (1.1)

[Not Loaded] NikeSportWatch.kext (1.0.0)


Startup Items:

HP IO Path: /Library/StartupItems/HP IO

HP Trap Monitor Path: /Library/StartupItems/HP Trap Monitor

MySQLCOM Path: /Library/StartupItems/MySQLCOM

VirtualBox Path: /Library/StartupItems/VirtualBox


System Launch Agents:

[Not Loaded]8 Apple tasks
[Loaded]170 Apple tasks
[Running]115 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]31 Apple tasks
[Loaded]191 Apple tasks
[Running]114 Apple tasks
[Other]2 Apple tasks


Launch Agents:

[Running]com.smartlaunch.usbdetection.plist (? 3e0a3bd2 - installed 2016-05-18)
[Loaded]com.oracle.java.Java-Updater.plist (? 36cfde8a - installed 2018-07-07)
[Running]com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-07-30)
[Running]com.logmein.logmeingui.plist (LogMeIn, Inc. - installed 2016-12-15)
[Running]com.brother.LOGINserver.plist (? a1772de2 - installed 2011-09-22)
[Other]com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-18)
[Not Loaded]com.teamviewer.teamviewer_desktop.plist (? b358a0be - installed 2015-12-15)
[Not Loaded]com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-07-30)
[Loaded]org.macosforge.xquartz.startx.plist (? 2748570a - installed 2012-06-01)
[Loaded]com.hp.help.tocgenerator.plist (? 11d191c4 - installed 2009-08-04)
[Other]com.logmein.LMILaunchAgentFixer.plist (? 2c91a132 - installed 2016-12-15)
[Loaded]com.logmein.logmeinguiagent.plist (LogMeIn, Inc. - installed 2016-12-15)
[Not Loaded]com.logmein.logmeinguiagentatlogin.plist (LogMeIn, Inc. - installed 2016-12-15)
[Running]com.huion.HuionTabletConsole.agent.plist (? acd8d801 - installed 2015-04-10)
[Not Loaded]com.teamviewer.teamviewer.plist (? 3f96bb90 - installed 2015-12-15)
[Loaded]com.coupons.coupond.plist (? f6a15e5e - installed 2014-02-19)
[Not Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-29)


Launch Daemons:

[Loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-25)
[Loaded]com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02)
[Loaded]com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2017-08-16)
[Running]com.fitbit.fitbitd.plist (? 969bfef5 - installed 2012-02-16)
[Loaded]org.macosforge.xquartz.privileged_startx.plist (? 77ab826e - installed 2012-06-01)
[Loaded]com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-18)
[Loaded]com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-07-30)
[Loaded]com.logmein.raupdate.plist (? 1264939f - installed 2012-07-30)
[Loaded]com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-05-29)
[Not Loaded]com.logmein.logmeinserver.plist (LogMeIn, Inc. - installed 2016-12-15)
[Loaded]com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-18)
[Not Loaded]com.teamviewer.teamviewer_service.plist (? 584f175a - installed 2015-12-15)
[Running]com.bjango.istatserver.plist (? e1be6ad2 - installed 2009-01-24)
[Loaded]com.teamviewer.Helper.plist (? e1d06ae0 - installed 2015-08-16)
[Running]com.elgato.EyeConnect.plist (? 17b2e577 - installed 2014-02-19)
[Loaded]com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-07-07)
[Loaded]com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04)
[Running]org.apcupsd.apcupsd.plist (? dbbd83b8 - installed 2017-09-20)
[Loaded]com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-18)
[Loaded]com.timesoftware.timemachineeditor.backupd-auto.plist (Apple - installed 2018-07-04)
[Running]com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-05-29)


User Launch Agents:

[Loaded]com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-07-30)
[Loaded]com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-13)
[Loaded]com.valvesoftware.steamclean.plist (? 0 - installed 2011-11-17)
[Running]com.akamai.single-user-client.plist (? 0 - installed 2018-05-10)
[Running]com.apple.SafariBookmarksSyncer.plist (? 0 - installed 2011-05-13)
[Loaded]com.TechResultsSearch.plist (? 0 - installed 2018-08-01)
[Not Loaded]org.virtualbox.vboxwebsrv.plist (? 0 - installed 2011-09-16)
[Not Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-29)
[Running]com.amazon.cloud-player.plist (? 0 - installed 2014-05-18)
[Loaded]com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2016-02-24)
[Loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-11)
[Loaded]com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-08-13)
[Other]com.adobe.ARM.***.plist (? 0 - installed 2012-05-09)
[Other]com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist (? 0 - installed 2011-05-12)
[Running]com.netputing.airprintactivator.plist (? 0 - installed 2011-10-16)


User Login Items:

apcagent Application (Adam Kropelin - installed 2018-07-26)

(/Applications/apcagent.app)

Dropbox Application (Dropbox, Inc. - installed 2018-08-01)

(/Applications/Dropbox.app)

Synergy Application (Symless Ltd - installed 2018-07-05)

(/Applications/Synergy.app)

PhotoStreamAgent SMLoginItem (Mac App Store - installed 2015-03-20)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

DirectorShockwave: (installed 2015-02-05)

LogMeInSafari64: (installed 2011-07-12)

AmazonMP3DownloaderPlugin101750: (installed 2014-05-18)

AdobeAAMDetect: (installed 2018-07-30)

FlashPlayer-10.6: (installed 2018-08-01)

AdobePDFViewerNPAPI: (installed 2018-07-19)

LogMeIn: (installed 2012-02-24)

QuickTime Plugin: (installed 2018-07-18)

Flash Player: (installed 2018-08-01)

iPhotoPhotocast: (installed 2013-04-17)

LogMeInSafari32: (installed 2011-07-12)

AdobePDFViewer: (installed 2018-07-19)

CouponPrinter-FireFox_v2: (installed 2014-03-14)

GarminGpsControl: (installed 2012-01-06)

SharePointBrowserPlugin: (installed 2017-04-18)

Silverlight: (installed 2016-02-24)

JavaAppletPlugin: (installed 2018-07-22)


User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: (installed 2013-04-25)


Safari Extensions:

Grammarly for Safari.safariextz - Grammarly - https://www.grammarly.com (installed 2017-12-24)
Amazon Assistant for Safari.safariextz - Amazon - https://www.amazon.com/gp/BIT/AmazonAssistant/TOU(installed 2018-01-12)
OpenIE.safariextz - Parallels - http://www.parallels.com(installed 2018-08-13)
AnySearch.safariextz - Matt Swain - http://matt-swain.com/extensions (installed 2018-08-14)
1-ClickWeather.safariextz - TWCi - http://www.weather.com/ (installed 2011-08-01)


3rd Party Preference Panes:

Akamai NetSession Preferences (installed 2018-04-17)

Flash Player (installed 2018-06-25)

Java (installed 2018-07-22)

MusicManager (installed 2012-05-23)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 867.62 GB

O****2: Disk size: 999.86 GB - Disk used: 485.25 GB

Destinations:

T****************** [Local] (Last used)

Total size: 4.00 TB

Total number of backups: 100

Oldest backup: 2017-03-15 03:23:45

Last backup: 2018-08-13 23:37:06


Top Processes by CPU:

Process (count)Source% of CPULocation
prl_vm_appParallels International GmbH53
system_profilerApple13
WindowServerApple5
kernel_taskApple5
trustd (4)Apple5


Top Processes by Memory:

Process (count)SourceRAM usageLocation
prl_vm_appParallels International GmbH1.70 GB
kernel_taskApple807 MB
com.apple.WebKit.WebContent (10)Apple791 MB
opensslApple342 MB
system_profilerApple334 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
ocspdApple26 MB396 B
MailApple2 MB212 KB
DropboxDropbox, Inc.223 KB264 KB
mDNSResponderApple145 KB126 KB
EyeConnect?0 B57 KB/Library/Application Support/EyeConnect/EyeConnect.app


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
prl_vm_appParallels International GmbH23
openssl?18
grep?12
awk?11
SubmitDiagInfoApple3


Virtual Memory Information:

Available RAM1.77 GB
Free RAM367 MB
Used RAM6.23 GB
Cached files1.41 GB
Swap Used0 B


Clean up:

/Library/LaunchAgents/com.logmein.LMILaunchAgentFixer.plist

/Library/Application Support/LogMeIn/bin/LMILaunchAgentFixer.app/Contents/MacOS/LMILaunchAgentFixer

Executable not found

~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent .plist

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert

Executable not found

~/Library/LaunchAgents/com.adobe.ARM.***.plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Executable not found

~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist

/Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv

Executable not found


Diagnostics Information (past 7 days):

2018-08-14 06:39:50 Synergy.app Crash (3 times)

/Applications/Synergy.app

abort() called

terminating with uncaught exception of type std::runtime_error: event queue is not ready within 5 sec


2018-08-14 05:52:20 Last Shutdown Cause: 0 - Power loss


2018-08-13 11:36:35 mds Crash

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata .framework/Versions/A/Support/mds

Initializing

BUG IN CLIENT OF LIBDISPATCH: dispatch_sync called on queue already owned by current thread


2018-08-13 08:09:34 SmartLaunch.app Crash (180 times)

/Applications/Bayer HealthCare SmartLaunch/*/SmartLaunch.app


2018-08-13 07:16:18 Xcode.app Crash

/Applications/Xcode.app

ProductBuildVersion: 9F2000

UNCAUGHT EXCEPTION (NSGenericException): *** Collection <__NSSetM: 0x7f9497044d70> was mutated while being enumerated.

UserInfo: (null)

Hints:



End of report

Any assistance gratefully received. I am afraid this will lead to a power supply or system board. About 2 years ago, Apple replaced my video card.

Reply
User profile for user: skiph
skiph Author
User level: Level 1
53 points

Aug 16, 2018 7:12 AM in response to etresoft

I did rerun - got better results. Did unmount the drives, but had Parallels running and Windoze applications at the same time. Did, after the fact, get Etrecheck to remove my "adware" perp. Know there are bunch more things I can do, but going to see how this thing reacts now. Did pop the APC software. Figure if I lose power, I'll probably know it. Auto power off would be nice, but if I'm not here it won't be on anyway.


I'll post back my reboot/shutdown report after a few days. I have high hopes.


Here's the latest run of my, now, perfectly legal copy of Etrecheck (said it would update itself after payment?):


EtreCheck version: 1.0b11 (1A012)

Report generated: 2018-08-16 08:53:02

Download EtreCheck from https://etrecheck.com

Runtime: 10:34

Performance: Good

Sandbox: Enabled

Advanced Checks: Enabled

Adware Check: Enabled


Problem: Computer is restarting


Major Issues:

Anything that appears on this list needs immediate attention.


Unsigned files- There are unsigned software files installed that could be adware and should be reviewed.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Apps crashing- There have been numerous app crashes.

Clean up- There are orphan files that could be removed.

System modifications- There are a large number of system modifications running in the background.

Heavy I/O usage- Your system is under heavy I/O use. This will reduce your performance.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown- Your machine shut down abnormally.


Hardware Information:

iMac (27-inch, Mid 2011)

iMac Model: iMac12,2

1 3.4 GHz Intel Core i7 (i7-2600) CPU: 4-core

8 GB RAM - Upgradeable

BANK 0/DIMM0 - Empty

BANK 1/DIMM0 - Empty

BANK 0/DIMM1 - 4 GB DDR3 1333 ok

BANK 1/DIMM1 - 4 GB DDR3 1333 ok


Video Information:

AMD Radeon HD 6970M - VRAM: 1024 MB

iMac 1600 x 900

DELL 1800FP 1024 x 820


Drives:

disk0 - Hitachi HUA722010CLA330 1.00 TB (Mechanical)

Internal SATA 3 Gigabit

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB (871.98 GB used)

disk0s3 - Recovery HD [Recovery] 650 MB


disk1 - SABRENT SABRENT 1.00 TB

External USB 480 Mbit/s

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 - O****2 (Journaled HFS+) 999.86 GB


disk2 - Seagate BUP BK 4.00 TB

External USB 480 Mbit/s

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - T****************** (Journaled HFS+) 4.00 TB


disk3 - Seagate BUP BL 4.00 TB

External USB 480 Mbit/s

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - T***********2 (Journaled HFS+) 2.00 TB

disk3s3 - S************p (Journaled HFS+) 2.00 TB


Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (127.10 GB free)

Journaled HFS+

Mount point: /


Network:

Interface usbmodem9D058151: openSPOT

Interface usbserial-A105M2ZY: FT232R USB UART

Interface en0: Ethernet 2

Interface en6: iPad

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

Interface en5: iPhone

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About 3 hours


Configuration Files:

/etc/hosts - Count: 1


Security:

System Status
Gatekeeper Enabled
System Integrity Protection Enabled


Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.fitbit.fitbitd.plist

Executable: /usr/local/bin/fitbitd

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist

Executable: /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient --sync com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist

Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOC Generator

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist

Executable: /opt/X11/lib/X11/xinit/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist

Executable: /opt/X11/lib/X11/xinit/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.netputing.airprintactivator.plist

Executable: ~/Library/Application Support/AirPrintActivator/AirPrintDaemon.app/Contents/MacOS/AirPrintDaemon

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.TechResultsSearch.plist

Executable: ~/Library/Application Support/com.TechResultsSearch/TechResultsSearch r

Details: Domain name invalid - possibly adware

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.huion.HuionTabletConsole.agent.plist

Executable: /Applications/HUIONDriver/TabletDriverPanel.app/Contents/Resources/HuionTabletC onsole

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist

Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.coupons.coupond.plist

Executable: /Library/Application Support/Coupons/coupond launchd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.bjango.istatserver.plist

Executable: /Library/Application Support/iStat Server/iStatServer

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

102 32-bit apps


Kernel Extensions:

/Library/Extensions

FTDIUSBSerialDriver.kext (Future Technology Devices International Limited, 2.3 - SDK 10.9)

ProlificUsbSerial.kext (Prolific Technology Inc., 1.6.0 - SDK 10.9)

VBoxDrv.kext (4.1.2)

VBoxNetAdp.kext (4.1.2)

VBoxNetFlt.kext (4.1.2)

VBoxUSB.kext (4.1.2)


/System/Library/Extensions

EyeTVAfaTechHidBlock.kext (1.1)

EyeTVCinergy450AudioBlock.kext (1.1)

EyeTVCinergyXSAudioBlock.kext (1.1)

EyeTVEmpiaAudioBlock.kext (1.1)

EyeTVVoyagerAudioBlock.kext (1.1)

NikeSportWatch.kext (1.0.0)


Startup Items:

HP IO Path: /Library/StartupItems/HP IO

HP Trap Monitor Path: /Library/StartupItems/HP Trap Monitor

MySQLCOM Path: /Library/StartupItems/MySQLCOM

VirtualBox Path: /Library/StartupItems/VirtualBox


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 164 Apple tasks
[Running] 96 Apple tasks
[Killed] 25 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 30 Apple tasks
[Loaded] 186 Apple tasks
[Running] 88 Apple tasks
[Killed] 31 Apple tasks
[Other] 2 Apple tasks


Launch Agents:

[Loaded] com.oracle.java.Java-Updater.plist (? 36cfde8a - installed 2018-07-07)
[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-07-30)
[Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2011-09-22)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-18)
[Not Loaded] com.teamviewer.teamviewer_desktop.plist (? b358a0be - installed 2015-12-15)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-07-30)
[Loaded] org.macosforge.xquartz.startx.plist (? 2748570a - installed 2012-06-01)
[Loaded] com.hp.help.tocgenerator.plist (? 11d191c4 - installed 2009-08-04)
[Running] com.huion.HuionTabletConsole.agent.plist (? acd8d801 - installed 2015-04-10)
[Not Loaded] com.teamviewer.teamviewer.plist (? 3f96bb90 - installed 2015-12-15)
[Loaded] com.coupons.coupond.plist (? f6a15e5e - installed 2014-02-19)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-29)


Launch Daemons:

[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-07-27)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02)
[Loaded] com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2017-08-16)
[Running] com.fitbit.fitbitd.plist (? 969bfef5 - installed 2012-02-16)
[Loaded] org.macosforge.xquartz.privileged_startx.plist (? 77ab826e - installed 2012-06-01)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-18)
[Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-07-30)
[Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-05-29)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-18)
[Not Loaded] com.teamviewer.teamviewer_service.plist (? 584f175a - installed 2015-12-15)
[Running] com.bjango.istatserver.plist (? e1be6ad2 - installed 2009-01-24)
[Loaded] com.teamviewer.Helper.plist (? e1d06ae0 - installed 2015-08-16)
[Running] com.elgato.EyeConnect.plist (? 17b2e577 - installed 2014-02-19)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-07-07)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-18)
[Loaded] com.timesoftware.timemachineeditor.backupd-auto.plist (Apple - installed 2018-07-04)
[Running] com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-05-29)


User Launch Agents:

[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-07-30)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-13)
[Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2011-11-17)
[Running] com.akamai.single-user-client.plist (? 0 - installed 2018-05-10)
[Running] com.apple.SafariBookmarksSyncer.plist (? 0 - installed 2011-05-13)
[Loaded] com.TechResultsSearch.plist (? 0 - installed 2018-08-01)
[Not Loaded] org.virtualbox.vboxwebsrv.plist (? 0 - installed 2011-09-16)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-29)
[Running] com.amazon.cloud-player.plist (? 0 - installed 2014-05-18)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-11)
[Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-08-13)
[Other] com.adobe.ARM.***.plist (? 0 - installed 2012-05-09)
[Other] com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist (? 0 - installed 2011-05-12)
[Running] com.netputing.airprintactivator.plist (? 0 - installed 2011-10-16)


User Login Items:

Dropbox.app (Dropbox, Inc. - installed 2018-08-15)

(/Applications/Dropbox.app)

Synergy.app (Symless Ltd - installed 2018-07-05)

(/Applications/Synergy.app)

PhotoStreamAgent (Mac App Store - installed 2015-03-20)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

DirectorShockwave: 12.1.7r157 (installed 2015-02-05)

AmazonMP3DownloaderPlugin101750: AmazonMP3DownloaderPlugin 1.0.17 (installed 2014-05-18)

AdobeAAMDetect: 3.0.0.0 (installed 2018-07-30)

FlashPlayer-10.6: 30.0.0.154 (installed 2018-08-14)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-07-19)

Silverlight: 5.1.41212.0 (installed 2016-02-24)

QuickTime Plugin: 7.7.3 (installed 2018-07-18)

Flash Player: 30.0.0.154 (installed 2018-08-14)

iPhotoPhotocast: 7.0 (installed 2013-04-17)

SharePointBrowserPlugin: 14.7.3 (installed 2017-04-18)

AdobePDFViewer: 18.011.20055 (installed 2018-07-19)

CouponPrinter-FireFox_v2: 5.0.3 (installed 2014-03-14)

GarminGpsControl: 4.0.1.0 Release (installed 2012-01-06)

JavaAppletPlugin: Java 8 Update 181 build 13 (installed 2018-07-22)


User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)


Safari Extensions:

Grammarly for Safari.safariextz - Grammarly - https://www.grammarly.com (installed 2017-12-24)
Amazon Assistant for Safari.safariextz - Amazon - https://www.amazon.com/gp/BIT/AmazonAssistant/TOU(installed 2018-01-12)
OpenIE.safariextz - Parallels - http://www.parallels.com(installed 2018-08-13)
AnySearch.safariextz - Matt Swain - http://matt-swain.com/extensions (installed 2018-08-14)
1-ClickWeather.safariextz - TWCi - http://www.weather.com/ (installed 2011-08-01)


3rd Party Preference Panes:

Flash Player (installed 2018-07-27)

Java (installed 2018-07-22)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 872.25 GB

O****2: Disk size: 999.86 GB - Disk used: 999.86 GB

Destinations:

T****************** [Local] (Last used)

Total size: 4.00 TB

Total number of backups: 92

Oldest backup: 2017-03-15 03:23:45

Last backup: 2018-08-16 08:05:31


Performance:

System Load: 1.72 (1 min ago) 1.49 (5 min ago) 1.35 (15 min ago)

Nominal I/O speed: 5.68 MB/s

File system: 58.99 seconds

Write speed: 58 MB/s

Read speed: 52 MB/s


CPU Usage:

Type Overall Individual cores
System 5 % 16 % 0 % 7 % 0 % 6 % 0 % 8 % 0 %
User 3 % 8 % 0 % 4 % 0 % 4 % 0 % 4 % 0 %
Idle 93 % 75 % 99 % 89 % 100 % 90 % 100 % 89 % 99 %


Top Processes by CPU:

Process (count) Source % of CPU Location
Other processes ? 23.28 %
prl_vm_app Apple 22.62 %
EtreCheck Etresoft, Inc. 4.09 %
Safari Apple 3.71 %
com.apple.WebKit.WebContent (26) Apple 1.09 %


Top Processes by Memory:

Process (count) Source RAM usage Location
prl_vm_app Apple 1.90 GB
EtreCheck Etresoft, Inc. 513 MB
Safari Apple 171 MB
Mail Apple 104 MB
AdobeReader Apple 89 MB


Top Processes by Network Use:

Process Source Input Output Location
mDNSResponder Apple 8 MB 633 KB
Mail Apple 6 MB 534 KB
Dropbox Dropbox, Inc. 1 MB 401 KB
com.apple.WebKit.Networking Apple 438 KB 21 KB
EyeConnect ? 0 B 355 KB /Library/Application Support/EyeConnect/EyeConnect.app/


Virtual Memory Information:

Available RAM 1.27 GB
Free RAM 389 MB
Used RAM 6.73 GB
Cached files 909 MB
Swap Used 512 KB


Software Installs (past 30 days):

Name Version Install Date
Adobe Acrobat Reader DC (18.011.20055) 0 2018-07-19
Java 8 Update 181 1.0 2018-07-22
Apcupsd 3.14.14 2018-07-26
Microsoft Remote Desktop 8.0.30030 2018-08-12
Adobe Flash Player 30.0.0.154 2018-08-14
Gatekeeper Configuration Data 151 2018-08-16
Uninstall SmartLaunch 1.32 2018-08-16


Clean up:

~/Library/LaunchAgents/com.adobe.ARM.***.plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Executable not found

~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent .plist

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert

Executable not found

~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist

/Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv

Executable not found


Diagnostics Information (past 7 days):

2018-08-16 05:01:18 Last Shutdown Cause: 0 - Power loss


2018-08-14 06:39:50 Synergy.app Crash (3 times)

/Applications/Synergy.app/

abort() called

terminating with uncaught exception of type std::runtime_error: event queue is not ready within 5 sec


2018-08-13 11:36:35 mds Crash

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata .framework/Versions/A/Support/mds

Initializing

BUG IN CLIENT OF LIBDISPATCH: dispatch_sync called on queue already owned by current thread


2018-08-13 08:09:34 SmartLaunch.app Crash (180 times)

/Applications/Bayer HealthCare SmartLaunch/*/SmartLaunch.app/


2018-08-13 07:16:18 Xcode.app Crash

/Applications/Xcode.app/

ProductBuildVersion: 9F2000

UNCAUGHT EXCEPTION (NSGenericException): *** Collection <__NSSetM: 0x7f9497044d70> was mutated while being enumerated.

UserInfo: (null)

Hints:



End of report

May still be running your beta - I am checking for updates now. So...hope I'm now "legal"?

I cannot tell you how much I have appreciated your assistance in this. Thank you.

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User profile for user: skiph
skiph Author
User level: Level 1
53 points

Aug 7, 2018 4:15 AM in response to rkaufmann87

From their website:


"How to purchase a license for EtreCheck 4

Note: The costs of doing business worldwide vary by region. In order to provide a fair price for all customers, the price for EtreCheck is based on your location. For example, the price in the USA is $10 USD. But due to significantly higher costs, the price in the EU is €15.00 (VAT included).


Step 1

Download EtreCheck

The only way to purchase a license for EtreCheck is with EtreCheck itself..."


It goes on to other steps, but this is where I stopped reading. For me, it just looks like another brand of "Mac Keeper".


I know nothing of it, had not heard of it before. What was I supposed to assume? I have used, to good effect, these "Official Apple" forums before and this is the first time I had seen such a thing. I was expecting native MacOS directives for a solution.

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User profile for user: skiph
skiph Author
User level: Level 1
53 points

Aug 7, 2018 1:19 PM in response to HunterBD

Not sure what happened to my reply to you. Bit evaporation or some such. Anyway if this is a repeat I apologize.


I thank you for your response. In short I did not know one could leave a system running for any long periods in safe mode. Know that it keeps things from auto starting but did not know if important system processes were inhibited as well.


Right now, it appears to randomly reboot/restart/shutdown every 2 to 6 hours.


I understand why you make the suggestion, to try to isolate a hardware initiated event or software.


I will look into this and again, thank you for your response.


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[Personal Information Edited by Host]

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User profile for user: skiph
skiph Author
User level: Level 1
53 points

Aug 7, 2018 1:19 PM in response to HunterBD

You're most welcome.


And I am going to call it "soup" at this time. I will work with what I have learned and see what happens. I just may be in need of an upgrade. Which is a scary thought only due to price. Wonderful otherwise. But I do have a really good system, even by today's standards.


If I learn anything of note or usefulness, I will update this thread.


Otherwise, to all that have responded, thank you and I will check out Etrecheck.


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User profile for user: etresoft
etresoft
User level: Level 9
56,692 points

Aug 16, 2018 8:16 AM in response to skiph

Skip,

Unless someone is hacking the app, it isn't possible to not be "legal". EtreCheck is designed to be used for free. I only want people to pay if their problem is resolved and they want to keep using the software.


There are obviously still some bugs in the beta. But that isn't your job to fix.


Unfortunately, with some problems, the only thing you can do is apply fixes and wait to see if the problem ever returns. If it doesn't, then maybe try to reinstall updated versions of the software that caused the problem in the first place. The idea behind these diagnostic efforts is not to get rid of 3rd party software. The idea is to find out what, exactly, is causing a particular problem. Once you are confident the problem is gone and that you can properly install and uninstall any potentially problematic software, you can keep trying to install that software if you really need it, or reinstall updated versions or alternatives, or reinstall any software that ultimately proved to be innocent of any damage.


As far as EtreCheck goes, it is designed to help you solve problems. But it is an automated tool so it may complain about all kinds of things. That doesn't necessarily mean you need to worry about them. You weren't happy with your experience before, so that was a problem that needed fixing. If you are happy now, then there probably isn't any more you need to do.

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User profile for user: skiph
skiph Author
User level: Level 1
53 points

Aug 16, 2018 1:46 PM in response to etresoft

Well, for any misunderstandings, or hysteria on my part I apologize. And I probably read the comment wrong when I paid for my copy. That is that the software would "auto" understand, in effect, that a license had been bought. In my house, conclusion jumping is a participant sport.


I am EXTREMELY pleased with the results I am getting from Etrecheck. I don't understand a 10th of what I am reading, yet. But I will.


It also shows me the "stuff", to use a polite word, that I have had hanging around for years. Also appreciated.


And again, you assistance, and patience, have been invaluable and much appreciated.


At this time, my iMac has not rebooted since this AM. This is, as yet, no kind of record. I will be keeping my fingers crossed and in the meantime, doing some housekeeping.


Again, "etresoft" thank you.

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iMac reboots randomly

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