Login loop bug on Podcast Connect

I'm experiencing the same issue:

1. Podcasts Connect Login (purple)
2. iTunes Connect Menu (teal)
3. Click Podcasts Connect
4. Navigates to blank screen at https://podcastsconnect.apple.com/my-podcasts/new-feed
5. Redirect to Podcasts Connect Login (purple)

I have tried the following things (from various support discussions):

1. Multiple browsers
2. Log in to iTunes with the same account that I'm using to log in to Podcasts Connect
3. Log in to App Store with the same account that I'm using to log in to Podcasts Connect
4. Authorize current computer in iTunes
5. Add a credit card to the same account that I'm using to log in to Podcasts Connect
6. Add funds to the same account that I'm using to log in to Podcasts Connect
7. Make a purchase using the same account that I'm using to log in to Podcasts Connect

At this point, I think I'm out of things to try. I sent an email on the 2nd of August to podcastsupport@apple.com explaining the issue as I've explained above. The automated reply said that I have been assigned case number 100602683760. I haven't received any non-automated replies from Apple yet.

Had the same issue.

According to https://ithttps://itunespartner.apple.com/en/podcasts/faq

• install itunes
• register with my account in itunes

> then I got a page in itunes connect to accept some rules

> then I could upload podcasts

I'm stuck in the same loop but with an Apple ID that is already established and with 3 podcasts under it's belt.

The following loop is the same on a cell phone, Windows desktop, and Windows laptop. I do not have access to Apple Devices for troubleshooting.

Part A: iTunes

1. make sure it's up to date on machine x (obviously cell phone is exempt from part A as not an apple phone)
2. de-authorize all computers
3. sign out of apple id
4. restart machine
5. sign in with apple id
6. pray for terms of service to pop up
7. shrug when no terms pop up
8. change payment method
9. move on to part B

Part B: Website

1. Open browser (browsers used have been, Chrome, Edge, Firefox, Comodo, and Internet Explorer)

2. Go to podcastsconnect.apple.com

3. automatically be redirected to https://itunesconnect.apple.com/login?module=PodcastsConnect&hostname=podcastsconnect.apple.com&targetUrl=%2F&failUrl=%2F

4. Sign in with my apple id

5. be presented with terms of service

6. read terms of service

7. check box that I have read the terms of service.

8. click accept on the terms of service.

9. regardless of machine or browser, be immediately looped back to https://itunesconnect.apple.com/login?module=PodcastsConnect&hostname=podcastsconnect.apple.com&targetUrl=%2F&failUrl=%2F

It's maddening and there appears to be no hope in site. When I try to contact apple, it loops me back around to the login page for podcasts connect so I can't contact apple. I kind of need to get in there to make some modifications due to the whole Luminary issue going on right now but can't get past the loop.

I sent a tweet to apple podcasts.

Hopefully I get a response. It seems weird that they would be THIS neglectful of an aspect of iTunes that is SO important for folks who are in the podcasting biz. YEESH

So..

I messed around with the country settings in my apple-id. I didn't want to list a fake adresse in the UK so I changed it back to Norway where I live. I DID however get on step further as shown in the screenshots.

It's a sort of almost win.

So this first.

And then sadly this after accepting:

SO, still stuck.

I have the same problem. I log into podcast connect and am presented with new Terms to read and accept. I scroll down and read, then click the agree checkbox then "Accept." Then I get the "we can't process your request" screen. I already have an established podcast but am trying to login to manage it and/or get analytics. This is crazy!

I was able to login as well and got past the "Terms of Service" page loop. Then went to my podcast and looked at the Podcast Analytics (beta) which is the whole reason I was trying to get in.

It is in beta, but I at first saw analytics for my episodes (I have 200 or so spanning 10 years +) and was poking around in them and all of a sudden the page refreshed with a "not enough data" message which was odd considering how long I've had the podcast on iTunes. This was the screen.

Oh well... It is in beta. At least I got in finally...

This problem has arisen a number of times. It's no good talking to getsupport.apple.com: the people to contact are Podcasts Support. Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page. Unfortunately there has been a problem using this contact method for several people, but it has been reported so if you run into it just try again from time to time.

I'm in the same boat as well. I was with Apple Support for 2 hours, I screen shared the issue you just stated, and then she couldn't do anything. Apparently another company (only open from 9am - 7pm CST) actually runs the site for them.

The issue is at this point: https://podcastsconnect.apple.com/my-podcasts/new-feedwe are just sent back to the login. It's very frustrating and it's unfathomable a company worth a trillion dollars can have an idiotic bug on its site like this.

Tried again just then and thought it was going to work. I got a terms agreement pop up after logging in. Click accept and get an error message "

We can't process your request.

Go back to where you were and try again. If the problem continues, contact us.

App Store Connect Login Page:

Click contact us and the loop begins. So frustrating

'Let not thy left hand know what thy right hand doeth' (Matthew 6:3): compare the communication from Apple acknowledging the problem and saying it is under investigation:

https://discussions.apple.com/thread/8485485?answerId=33722014022#33722014022

Well I got a new page that asked me to accept terms so that's new.. but after that I get.

We can't process your request.

Go back to where you were and try again. If the problem continues, contact us.

Progress though?

Yeah, I'm also getting the accept terms and conditions screen followed by "We can't process your request".

I wonder if it should also be noted that once I click on "Submit a Podcast" FAILURL is still in the first screen -

PodcastsConnect&hostname=podcastsconnect.apple.com&targetUrl=%2F&failUrl=%2…

Dear other frustrated Apple Podcast Connect users:

I've been stuck in the perpetual loop since last Wednesday August 8th trying to get my new podcast approved by Apple. I've spent a dozen hours on the phone with lovely tech support staffers, including supervisors. I've also been to the bricks and mortar Apple store. All to no avail. And, of course, I've been emailing non-stop. One of the emails I received over the weekend asked me if I wanted to get a "weekly" update? That made me VERY nervous. How long has this been going on and has anyone else gotten a handle as to how many of us are out there?

Here's the latest message I got this morning:

Hello Andrea, Thank you for contacting us. I understand you are not able to upload your podcast. This is an issue we are aware of and our engineers are working to resolve it. I apologize for the inconvenience. At this time I do not have a workaround or time frame in which the issue will be resolved. Please check back periodically and try again. Your case number is xxxxxxxxx Best regards, La Donna Apple Inc.

I just attempted and was thrown an error. Tried clearing cache and got the same result. Good to hear someone has had luck though.

Error -

We can't process your request.

Go back to where you were and try again. If the problem continues, contact us.