Login loop bug on Podcast Connect

OK, i was able to get around it. using safari, and after signing into itunes with the apple ID im using for the podcast.

So, I just heard from Apple, here's what they said:

Thank you for contacting us. We are aware of this issue and we are resolving the issue as quickly as possible. Please reattempt periodically, every 24 hours. Thank you for your patience, and understanding.

I guess the good news is that this is a known issue, bad news is...there is no news.

FYI - when I originally tried this it was with a new Apple ID that I created just for a podcast. When I tried my old ID that I have been using for years, I got the same issue. A strange item I got a couple of times when trying to login said:

Bad Gateway. Then it had a correlation key with a long string of characters. I guess we wait.

1. Sign in to the iTunes Store on your iPhone, iPad, iPod touch, Mac, PC, or Apple TVat https://support.apple.com/HT201762

2. Update the information and agree to the Terms of Service as they just updated

3. Authorize your computer in iTunes - Apple Support- https://support.apple.com/en-us/HT201251

4. Clear browser data

5. Sign in to Podcasts Connect

6. If it loops again, back to the getting started page, click the Podcasts icon

I set payment information to None and it worked fine, but I got the looping until I Authorized the device.

If you're on Windows, and you don't have iTunes, download iTunes and perform steps 1-3 above first.

I had the same problem. I only could enter my ID Apple podcast connect when I activate the Wi-fi router on my cellphone and share my connection with my notebook.

Try to connect to the podcast connect using another wi-fi connection or lan

I had this problem and it was caused by a combination of:

1) Not having a separate iTunes account

2) Not having iTunes downloaded to my PC

3) Not being separately signed into both iTunes AND apple.com and the iTunes client

4) Cookies causing a loop because they didn't see the connection

Once you download iTunes to your computer, sign up for an account, then sign into Apple.com, you should be prompted to connect the two accounts. Even after that, you'll get the loop at least one more time because of the problem with the cookie. So depending on your browser, the speed of your computer, and your cache settings, you may still get the loop. But as long as you have the client, are signed in and both iTunes and Apple.com accounts have been linked, at least you're on the right path. After that, you can clear your cache on your browser and resign into everything and hopefully it will work for you.

Hope this helps.

Try the page that that page links to:

http://itunespartner.apple.com/contact/?content_type=podcasts

Make sure you are signed into the iTunes Store before proceeding.

Guys, write to Apple Support email, after some weeks of trying to resolve it (they have tried) all works fine. Only Apple can fix it for your account, so write directly to support!!

I've been having the same issues (getting through to "we can't process your request" page).

After a lot of tries, phone calls, emails, etc over the past week, it was confirmed on the phone by the iTunes technical department to me today that there is a bug on the server and they're working on fixing it now.

Welcome to the Party!

I've had the same issue for the past 4 weeks, and have gotten the same emails everyone else got.

Although I must have been at the tail end of "Morgan's" email list as I essentially got the "don't call us we will call you when its fixed" response.

I work in the IT field, and I can tell you anytime someone says we need to get the engineers involved, your looking at months of work. That's code review, code fixes, testing in development and QA environments, and perhaps even some regression testing all before code fixes can be deployed to production, it's just a slow moving process.

Like glacial slow! Polar icecaps melting slow.

From the consumer side, this *****.

They have the market cornered on services, and we can't get in.

I'm in the same boat as the rest of you.

It's to the point where I want to tell apple to go pound it and move on, but I wont..... because I want my podcast in iTunes, and they know that. It's just the way it is.

I can confirm that as of this morning, it's still broke.

What I can add however, is that I have been testing daily, and I am getting errors at random new points that I wasn't getting before, so it does atleast appear to being worked on.

And the wait continues.......

See ya all next week, or see you in iTunes... whichever comes first.

***** UPDATE*****

To other Libsyn podcast hosters....

I can also confirm that Libsyn is willing to list the show for you using Libsyn's master iTunes account.

It will get your show instant iTunes approval, but you wont have access to your shows stats on iTunes, as it will be listed under Libsyn's master account and not you own. Libsyn is willing to provide you screen shots of your shows usage in Itunes, you just can't access them on your own.

You would always have access to your shows Libsyn stats, but you would lose visibility into how much of that is coming from iTunes without asking Libsyn to provide those stats for you.

So... you can get it, but it might not be ideal for some of you.

Libsyn has been a great host for me, they are VERY economical, super fast to respond to emails, and might provide an alternative to this looping issue for some of you that want into iTunes now!

Host with Libsyn, and email ROB at Libsyn and your problem is solved.

I'm choosing to wait it out for now.

So it seems support may be changing their tune a bit. This is the first time I've seen them say "high priority":

Thank you for contacting us. We received reports from other providers that are unable to access Podcasts Connect as well.

I can definitely understand the urgency of the matter. This login issue is affecting many provider accounts, and is a high priority for us. Please be assured our engineering team is working diligently to resolve the issue.

While our engineers work toward a solution, we have no estimated time frame of when the issue is expected to be resolved.

We appreciate your continued patience as we work to resolve this matter

Hi there

It was a long process. I ended up having to login with my Apple ID on an Apple device to complete the registration as I was using a PC. Then the credit card wouldn't go through so I had to call Apple and they completed the credit card so that I then got access to podcast connect at last! As feedback it would be super helpful to have the process written down somewhere completely for those who try using PCs.

cheers

Have you agreed to terms of service in iTunes and authorized the computer / device you’re on?

Set up Payment information?

If yes, does your first or last name in your Apple ID gave non-Roman character? Special character? If so, try editing your Apple ID to not have any special characters.

I don't know if this will work or not, but you could try to clear all cookies from your browser, then sign into iTunes, then sign into Apple, then try to see if this fixes the looping problem for you since you already have connected your two accounts.

Using an OSx device didn't help. My second call to support, the Apple rep who took the call was able to reproduce the problem on his computer, using Safari. I was told that iTunes support can't do anything, and to report the issue through apple.com/feedback or that someone from Apple would see this forum thread. They weren't able to log a ticket to the support team for podcast developers.