Login loop bug on Podcast Connect

I have, and have tried the same this as you. This is the response I got from Apple. I have given them everything they asked for.

I have also been in contact with Apple Support i Norway. They "escalated" my issue but a day later told me pr. tlf. that they got excluded from the mail correspondance and no longer could work on my issue. They told me Apple Podcast Support had taken over my case.

I have really tried everything short of making a new apple-id but I really don't think thats the case. Even the person at my local apple store couldn't log in with her personal apple-id. I've also asked a friend to try. Still looping.

I totally agree... This has to be the worst time to make a new podcast.

Thank you for contacting us. One thing we recommend is to clear the cache and cookies for the browser you were using. We also recommend trying a different browser such as Safari, Chrome or FireFox before trying again. If the issue persists after following those steps, please provide the following: • Previous access to Podcast Connect?: Y/N • Have you submitted content in Podcasts Connect before?: Y/N • Steps to reproduce the issue • Approximate date and time the error occurred (including the time zone) • Full-window screenshots or video illustrating the issue • Username of each user experiencing the issue • Web browsers that you were able to reproduce the issue in • Web browser version numbers After I receive the requested information, we will investigate further and let you know when we have an update. If you have additional questions related to this request, please reference case number 100605700723. Best regards, Lucretia Apple Inc.

I'm also able to progress to the "Terms of Service" page now after logging in and I also receive the "We can't process your request." error after accepting the terms.

I was also contacted by Podcast Support in the meantime:

Good news! Our engineering team is working to resolve this issue with logging in Podcasts Connect right now and we appreciate your patience.

Please periodically try to log in in case the issue is resolved before we get back to you.

I'm in central time zone. So, I don't think it's time zone specific. I updated my customer support guy with the new error after accepting terms and conditions, and he just responded with this:

Our engineering team has been made aware of the issue, and are currently working on resolving the matter as quickly as possible.

I’ll let you know if we need any additional information from your end.

Thank you for your patience.

Dear other frustrated Apple Podcast Connect users:

I've been stuck in the perpetual loop since last Wednesday August 8th trying to get my new podcast approved by Apple. I've spent a dozen hours on the phone with lovely tech support staffers, including supervisors. I've also been to the bricks and mortar Apple store. All to no avail. And, of course, I've been emailing non-stop. One of the emails I received over the weekend asked me if I wanted to get a "weekly" update? That made me VERY nervous. How long has this been going on and has anyone else gotten a handle as to how many of us are out there?

Here's the latest message I got this morning:

Hello Andrea, Thank you for contacting us. I understand you are not able to upload your podcast. This is an issue we are aware of and our engineers are working to resolve it. I apologize for the inconvenience. At this time I do not have a workaround or time frame in which the issue will be resolved. Please check back periodically and try again. Your case number is xxxxxxxxx Best regards, La Donna Apple Inc.

THANK GOD, this worked. But seriously, that loop was infuriating, and Apple should really notify people on what they need to do before submitting a podcast... Like a simple "you're not ready yet, so try these steps" would be SO MUCH BETTER than a failed auth loop.

Also, I noticed that in the URL there's a "auth=failed" tag, so if you remove that, then that can get you the correct page (after you've taken all the above steps with authorizing your computer for that account, clearing cookies, etc).

Its fixed. I’ve tested with 10 different Apple IDs. No issues. The issue is either with your Apple ID, you have not updated and agreed to the terms of media use in iTunes, or not authorized the Apple ID on your device in iTunes.

Many of the people having the issue are on Windows and don’t even have iTunes installed. Signing in to Podcasts Connect is not broken. It’s the Apple ID, or something not being done before signing in.

This did it for me. I needed to install itunes on my PC and log in with my apple account.

I can't remember whether I've ever had to sign in to get to Podcasts Connect - if so it was some time back: I'm signed in in the iTunes Store - and the computer is authorised in iTunes. It's difficult to know what to recommend. Normal the usual Apple Support at getsupport.apple.com isn't any use with podcasts - they don't deal with them and Podcasts Support seems to be somewhat separate. You could try ordinary Support and explain that you can't sign into Podcasts Connect. Don't ask them about any specific podcast problem, concentrate on the sign-in.

I'm experiencing the same issue:

1. Podcasts Connect Login (purple)
2. iTunes Connect Menu (teal)
3. Click Podcasts Connect
4. Navigates to blank screen at https://podcastsconnect.apple.com/my-podcasts/new-feed
5. Redirect to Podcasts Connect Login (purple)

I have tried the following things (from various support discussions):

1. Multiple browsers
2. Log in to iTunes with the same account that I'm using to log in to Podcasts Connect
3. Log in to App Store with the same account that I'm using to log in to Podcasts Connect
4. Authorize current computer in iTunes
5. Add a credit card to the same account that I'm using to log in to Podcasts Connect
6. Add funds to the same account that I'm using to log in to Podcasts Connect
7. Make a purchase using the same account that I'm using to log in to Podcasts Connect

At this point, I think I'm out of things to try. I sent an email on the 2nd of August to podcastsupport@apple.com explaining the issue as I've explained above. The automated reply said that I have been assigned case number 100602683760. I haven't received any non-automated replies from Apple yet.

Hello there!

I have received an email from Apple saying

I’ve notified my colleagues of the issue, and we’re currently working on the matter. I’ll let you know as soon as I get an update. Your country should not be the cause of this issue.

So, we are going to have to wait more. You should e-mail them too, so that they can be aware it's not only me who still has the same problem. When I emailed them last week, they were kinda surprised that this issue is not completely solved.

I live in South Korea, and Apple said it is not about the country.

BUT I believe it is about the country that I am trying cus I have asked one of my friends living in New Zealand and it worked.

The fastest way is to ask a person who lives in another country to upload your podcast.

Seriously, I have tried with 4 different computers, 5 different browsers, and 3 different accounts but did not work at all.

I have already emailed and got a response. THey told me to clear cache and cookies then try a different browser.

I've managed to log in too so it looks like the bug is fixed. Only took two weeks of us all hassling them for them to finally do something about it!

Thanks for all the help everyone.

What worked for me on a PC, was downloading the Apple app and register following the prompts. Once I did that, I had to refresh then iTunes login page, then sign in with my Apple ID.