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Login loop bug on Podcast Connect

Every time I log into https://podcastsconnect.apple.com it redirects me to Get Started with iTunes Connect. If I click on the Podcasts icon, it wants me to login again. It's an infinite loop of login and redirect.


I manage a podcast that was moved from iTunes U to Podcasts back when they migrated non-courses out of iTunes U. I'd love to get the detailed analytics.


I have tried:

  • a different browser that has never tried to login to Podcasts Connect -- same login/redirect loop happened
  • authorizing at least one computer for this account through iTunes -- no effect
  • creating a developer account -- no effect
  • contacting Apple for help -- I can't, because when I select Podcasts as the topic, it redirects me to login, and it enters the original login/redirect loop


Any suggestions?

Windows 7

Posted on Aug 2, 2018 6:24 AM

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Question marked as Top-ranking reply

Posted on Aug 6, 2018 11:15 AM

I'm experiencing the same issue:

  1. Podcasts Connect Login (purple)
  2. iTunes Connect Menu (teal)
  3. Click Podcasts Connect
  4. Navigates to blank screen at https://podcastsconnect.apple.com/my-podcasts/new-feed
  5. Redirect to Podcasts Connect Login (purple)


I have tried the following things (from various support discussions):

  1. Multiple browsers
  2. Log in to iTunes with the same account that I'm using to log in to Podcasts Connect
  3. Log in to App Store with the same account that I'm using to log in to Podcasts Connect
  4. Authorize current computer in iTunes
  5. Add a credit card to the same account that I'm using to log in to Podcasts Connect
  6. Add funds to the same account that I'm using to log in to Podcasts Connect
  7. Make a purchase using the same account that I'm using to log in to Podcasts Connect


At this point, I think I'm out of things to try. I sent an email on the 2nd of August to podcastsupport@apple.com explaining the issue as I've explained above. The automated reply said that I have been assigned case number 100602683760. I haven't received any non-automated replies from Apple yet.

271 replies

Aug 3, 2018 3:39 PM in response to TromRomram

Me too. Same problem. I've been on the phone with Support and was then redirected to the developer site. I DETAILED my problem within an email to them. Their response? Go to podcastsconnect.apple.com and SIGN IN! Are you friggin kidding me!!??? That is literally the entire issue. I have so many emails from them now with wrong or complete;y unhelpful replies.

Aug 3, 2018 6:54 PM in response to odufromportsmouth

Using an OSx device didn't help. My second call to support, the Apple rep who took the call was able to reproduce the problem on his computer, using Safari. I was told that iTunes support can't do anything, and to report the issue through apple.com/feedback or that someone from Apple would see this forum thread. They weren't able to log a ticket to the support team for podcast developers.

Aug 4, 2018 12:03 PM in response to odufromportsmouth

I know it's frustrating at times, but keep in mind there are a lot of moving pieces and podcastsconnect probably shares a lot of the same parts as itunesconnect, as well as App Store connect. As you see when you sign in and out of podcastsconnect, signing out to routes you to itunesconnect.


I feel confident that Apple is on top of resolving this. Also keep in mind that this is not affecting ALL users. I have three older Apple IDs that I can sign in to podcastsconnect successfully, and two new Apple IDs that I cannot.


I have followed all of Roger's suggestions and still unable to sign in with the new Apple IDs, CC info, Authorizing, verifying accounts in iTunes etc. One I enabled two-factor and the other I did not, and made no difference. I also recall hearing that two-factor is now required to be enabled on your Apple ID to sign up for Developer accounts.


My only conclusion, just based on my own testing, is that the sign in page is receiving authentication or approval differently for certain types of Apple IDs, or some Apple IDs may have some different attributes associated with them.


I too have been able to contact their support, and feel confident this will be resolved as soon as possible.

Aug 4, 2018 1:54 PM in response to TromRomram

I tried this first using Chrome and got the loop problem. On Internet Exporer, I got to the new feed url, but it was white screen. I got the login loop problem using Safari on the iPad.


On Chrome...

I'm noticing a FAILURL in the URL for the login screen and after it attempts to hit the 'new feed screen' (after clicking on Podcast Connect). I think something is broken in their authentication process -


PodcastsConnect&hostname=podcastsconnect.apple.com&targetUrl=%2F&authResult=FAIL ED


my-podcasts%2Fnew-feed&failUrl=%2Fmy-podcasts%2Fnew-feed

Aug 4, 2018 7:32 PM in response to odufromportsmouth

This is ridiculous. So many suggestions out there because it has happened so many times. I even created a new account, attached a credit card to it, and got that all setup and that didn't work either. 1 of the many suggestions was that it was caused by your account being setup as a vendor somehow so the work around was a new account.


Trillion dollar company and all they do is play the blame game internally and everyone gets the shaft.

Aug 6, 2018 11:16 AM in response to odufromportsmouth

I received this today in response to an email I sent on Friday (one of many actually).

————————-

Hello,
My name is Morgan and I am another senior Advisor here at Apple. I will be assisting you why Samantha is out of the office.


I can understand how a loop process would be frustrating and I would be happy to accept any feedback about your experience so I may submit it to the appropriate team.


Further, thank you for the information you have provided about the issue you are experiencing when attempting to log into Podcasts Connect. I have submitted your information to our engineering team to help us further pinpoint the issue.


As you mentioned, other users are experiencing a similar issue. We are aware of, and are working to resolve, the issue pertaining to users being unable to successfully log into Podcasts Connect to add or manage their podcasts.

We will reach out to you once an update is available. Thank you for your patience.



I’ll let y’all know if I hear anything else.

Aug 6, 2018 2:00 PM in response to itsdevonweber

Yeah, I'm in the same boat. Promoted a podcast to launch this week, and I'm stuck in this stupid loop.


I've tried two active, long-used apple IDs, a MacBook and and PC, various browsers, cleared caches, and nothing. And I can't contact support because that just throws me into the same loop.


This seems to have been going on for months by my research. This is ridiculous and incredibly frustrating and such a waste of time.

Login loop bug on Podcast Connect

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