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User profile for user: odufromportsmouth
odufromportsmouth Author
User level: Level 1
108 points

Login loop bug on Podcast Connect

Every time I log into https://podcastsconnect.apple.com it redirects me to Get Started with iTunes Connect. If I click on the Podcasts icon, it wants me to login again. It's an infinite loop of login and redirect.


I manage a podcast that was moved from iTunes U to Podcasts back when they migrated non-courses out of iTunes U. I'd love to get the detailed analytics.


I have tried:

  • a different browser that has never tried to login to Podcasts Connect -- same login/redirect loop happened
  • authorizing at least one computer for this account through iTunes -- no effect
  • creating a developer account -- no effect
  • contacting Apple for help -- I can't, because when I select Podcasts as the topic, it redirects me to login, and it enters the original login/redirect loop


Any suggestions?

Windows 7

Posted on Aug 2, 2018 6:24 AM

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Question marked as Top-ranking reply
User profile for user: percygrunwald
percygrunwald
User level: Level 1
9 points

Posted on Aug 6, 2018 11:15 AM

I'm experiencing the same issue:

  1. Podcasts Connect Login (purple)
  2. iTunes Connect Menu (teal)
  3. Click Podcasts Connect
  4. Navigates to blank screen at https://podcastsconnect.apple.com/my-podcasts/new-feed
  5. Redirect to Podcasts Connect Login (purple)


I have tried the following things (from various support discussions):

  1. Multiple browsers
  2. Log in to iTunes with the same account that I'm using to log in to Podcasts Connect
  3. Log in to App Store with the same account that I'm using to log in to Podcasts Connect
  4. Authorize current computer in iTunes
  5. Add a credit card to the same account that I'm using to log in to Podcasts Connect
  6. Add funds to the same account that I'm using to log in to Podcasts Connect
  7. Make a purchase using the same account that I'm using to log in to Podcasts Connect


At this point, I think I'm out of things to try. I sent an email on the 2nd of August to podcastsupport@apple.com explaining the issue as I've explained above. The automated reply said that I have been assigned case number 100602683760. I haven't received any non-automated replies from Apple yet.

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Login loop bug on Podcast Connect

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