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Login loop bug on Podcast Connect

Every time I log into https://podcastsconnect.apple.com it redirects me to Get Started with iTunes Connect. If I click on the Podcasts icon, it wants me to login again. It's an infinite loop of login and redirect.

I manage a podcast that was moved from iTunes U to Podcasts back when they migrated non-courses out of iTunes U. I'd love to get the detailed analytics.

I have tried:

a different browser that has never tried to login to Podcasts Connect -- same login/redirect loop happened
authorizing at least one computer for this account through iTunes -- no effect
creating a developer account -- no effect
contacting Apple for help -- I can't, because when I select Podcasts as the topic, it redirects me to login, and it enters the original login/redirect loop

Any suggestions?

Windows 7

Posted on Aug 2, 2018 6:24 AM

Top-ranking reply

percygrunwald

Level 1

9 points

Posted on Aug 6, 2018 11:15 AM

I'm experiencing the same issue:

Podcasts Connect Login (purple)
iTunes Connect Menu (teal)
Click Podcasts Connect
Navigates to blank screen at https://podcastsconnect.apple.com/my-podcasts/new-feed
Redirect to Podcasts Connect Login (purple)

I have tried the following things (from various support discussions):

Multiple browsers
Log in to iTunes with the same account that I'm using to log in to Podcasts Connect
Log in to App Store with the same account that I'm using to log in to Podcasts Connect
Authorize current computer in iTunes
Add a credit card to the same account that I'm using to log in to Podcasts Connect
Add funds to the same account that I'm using to log in to Podcasts Connect
Make a purchase using the same account that I'm using to log in to Podcasts Connect

At this point, I think I'm out of things to try. I sent an email on the 2nd of August to podcastsupport@apple.com explaining the issue as I've explained above. The automated reply said that I have been assigned case number 100602683760. I haven't received any non-automated replies from Apple yet.

View in context

271 replies

Jan 1, 2019 11:48 AM in response to odufromportsmouth

I am having this problem, too! Did anyone find a solution?

Feb 11, 2019 5:35 AM in response to odufromportsmouth

Is this still happening - I think i have the same bug

Feb 13, 2019 5:02 AM in response to odufromportsmouth

I am currently getting this issue.

Feb 13, 2019 11:40 AM in response to odufromportsmouth

I have the same problem, they say that this was fixed already in the United States but from Mexico I can not enter my accounts.

Feb 15, 2019 2:54 PM in response to Rockmanruiz

I'm also from Mexico and I can not enter too.

Feb 18, 2019 3:04 AM in response to odufromportsmouth

Have the same problem. I am from Russia

Feb 18, 2019 7:20 AM in response to odufromportsmouth

I'm from Argentina and I've been having the same problem since Thursday 02/14/19, I've tried absolutely everthing that was mentioned here.

Feb 18, 2019 7:23 AM in response to nacionalpodcasts

Yeah, I’m from Brazil and I’ve tried everything mentioned here too and it just doesn’t works form me. Looping issue goes on and on.

evgen995

Level 1

6 points

Feb 19, 2019 2:36 PM in response to odufromportsmouth

Have the same problem on Russian account. I can’t accept new terms of usage from 31 January 2019, so i’m in loop for a few weeks. Support doesn’t help and solves from this discussion too

Feb 23, 2019 8:18 PM in response to cm1988

Thank you! I have a pc, so I had to go to the Windows Store to install iTunes. Once I signed with my AppleID, I was able to to login and install my podcast. Thanks once again, cm1988!

Nene1971

Level 1

4 points

Feb 26, 2019 3:23 PM in response to odufromportsmouth

Have the same problem. I am from Spain. The solution for PC is great! but, for mac users??????

Feb 27, 2019 6:11 AM in response to odufromportsmouth

Nope, at least I'm still having this issue.

Check my video

Feb 27, 2019 6:16 AM in response to stacie54

I'm having the same problem. (from Spain)

Feb 27, 2019 1:07 PM in response to odufromportsmouth

I have the same problem. Russia

Feb 27, 2019 1:14 PM in response to Mikhail_Myachin

What worked for me on a PC, was downloading the Apple app and register following the prompts. Once I did that, I had to refresh then iTunes login page, then sign in with my Apple ID.