Login loop bug on Podcast Connect

Every time I log into https://podcastsconnect.apple.com it redirects me to Get Started with iTunes Connect. If I click on the Podcasts icon, it wants me to login again. It's an infinite loop of login and redirect.


I manage a podcast that was moved from iTunes U to Podcasts back when they migrated non-courses out of iTunes U. I'd love to get the detailed analytics.


I have tried:

  • a different browser that has never tried to login to Podcasts Connect -- same login/redirect loop happened
  • authorizing at least one computer for this account through iTunes -- no effect
  • creating a developer account -- no effect
  • contacting Apple for help -- I can't, because when I select Podcasts as the topic, it redirects me to login, and it enters the original login/redirect loop


Any suggestions?

Windows 7

Posted on Aug 2, 2018 6:24 AM

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Question marked as Top-ranking reply

Posted on Sep 10, 2018 5:04 AM

RCAustin was right. It was a new account, so it needed me to download the desktop version of iTunes and accept the ToS in order for iTunes Connect to work properly. I'm surprised Apple doesn't have a support page that points out this solution for the many people who have reported this issue.

271 replies

Aug 4, 2018 1:54 PM in response to TromRomram

I tried this first using Chrome and got the loop problem. On Internet Exporer, I got to the new feed url, but it was white screen. I got the login loop problem using Safari on the iPad.


On Chrome...

I'm noticing a FAILURL in the URL for the login screen and after it attempts to hit the 'new feed screen' (after clicking on Podcast Connect). I think something is broken in their authentication process -


PodcastsConnect&hostname=podcastsconnect.apple.com&targetUrl=%2F&authResult=FAIL ED


my-podcasts%2Fnew-feed&failUrl=%2Fmy-podcasts%2Fnew-feed

Aug 6, 2018 11:16 AM in response to odufromportsmouth

I received this today in response to an email I sent on Friday (one of many actually).

————————-

Hello,
My name is Morgan and I am another senior Advisor here at Apple. I will be assisting you why Samantha is out of the office.


I can understand how a loop process would be frustrating and I would be happy to accept any feedback about your experience so I may submit it to the appropriate team.


Further, thank you for the information you have provided about the issue you are experiencing when attempting to log into Podcasts Connect. I have submitted your information to our engineering team to help us further pinpoint the issue.


As you mentioned, other users are experiencing a similar issue. We are aware of, and are working to resolve, the issue pertaining to users being unable to successfully log into Podcasts Connect to add or manage their podcasts.

We will reach out to you once an update is available. Thank you for your patience.



I’ll let y’all know if I hear anything else.

Aug 8, 2018 7:32 AM in response to odufromportsmouth

Dealing with this issue as well.

I sent Podcast Support the following email on Monday.

Good morning,


I recently called Apple Support, and I have also scoured the internet for a solution to this issue to no avail.



I'm trying to access iTunes Connect so that I can submit my podcast for review, but each time I log-in I'm brought to the iTunes Connect dashboard for getting started, then I click on Podcast Providers, and then it brings me to another login. After I log in, I'm back where I started at the dashboard. The loop just doesn't end.



Please help. Soon. I know many others face this issue, and it's sad that a trillion dollar brand does not seem to be giving any attention to this simple bug. I have been told that Apple is aware, but this has been an ongoing issue for months for many users, and having to wait this length of time for a simple bug fix is ridiculous.


Several hours later, I received this response.


Thank you for contacting Podcast Support.


We're aware of the issue that you have reported, and we're working to resolve it as soon as possible.


Please try to login again later. If the issue persists, you may respond to this email for a status update.



If you have additional questions related to this request, please reference case number 100606466190.



Best regards,



Christina
Apple Inc.

Needless to say. They're "working on it" even though we already knew they've been working on this issue since February.

Oh, and I've been trying to log in every day since with no success whatsoever. The loop never ends.

My question is, when does "working on it" become "we've got a solution" or "we're going to roll out an update in a day or two to fix this problem"?

And I'll be honest, to me the most frustrating part of this is the money involved.

I personally am able to have my podcast hosted at next to no cost, but there are people out there with this problem who have money riding on this. And it's sad that these folks are going to end up losing money because "the trillion dollar brand" can't perform this bug fix.

Aug 12, 2018 8:30 AM in response to jbubriski

I gave up hope,they’ll fix it whenever they feel like it..I just uploaded to google play and stitcher..I also found a way where listeners can get your podcast on the apple podcast app but they manually have to copy your podcasts RSS feed and paste it into the “add podcast by url” click subscribe and done deal..It ***** that they can’t just search for it but this seems to be a work around..It’s working so far on a couple of my friends phones I tried it on so far.

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Login loop bug on Podcast Connect

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