Login loop bug on Podcast Connect

Every time I log into https://podcastsconnect.apple.com it redirects me to Get Started with iTunes Connect. If I click on the Podcasts icon, it wants me to login again. It's an infinite loop of login and redirect.


I manage a podcast that was moved from iTunes U to Podcasts back when they migrated non-courses out of iTunes U. I'd love to get the detailed analytics.


I have tried:

  • a different browser that has never tried to login to Podcasts Connect -- same login/redirect loop happened
  • authorizing at least one computer for this account through iTunes -- no effect
  • creating a developer account -- no effect
  • contacting Apple for help -- I can't, because when I select Podcasts as the topic, it redirects me to login, and it enters the original login/redirect loop


Any suggestions?

Windows 7

Posted on Aug 2, 2018 6:24 AM

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Question marked as Top-ranking reply

Posted on Sep 10, 2018 5:04 AM

RCAustin was right. It was a new account, so it needed me to download the desktop version of iTunes and accept the ToS in order for iTunes Connect to work properly. I'm surprised Apple doesn't have a support page that points out this solution for the many people who have reported this issue.

271 replies

Aug 16, 2018 10:14 AM in response to odufromportsmouth

As a duo new to Apple podcast, everything seems to have worked in the submission process, including getting approved. Two Old Dolfans podcast lives! The remaining question I have is on search parameters. I want our podcast to show up in the list if anyone searches on “Miami Dolphins” and I thought I had put that in the tags associated with the post - but we don’t show up. Does anyone know how to test / verify / tricks to ensure that happens?


Thanks

Scott

Aug 16, 2018 10:24 AM in response to odufromportsmouth

Yay! Finally!! Thank you all for helping to keep the pressure on the powers that be! You all made me feel not so alone in my frustration. I guess it’s that whole misery loves company thing.


All is working well for my little cast now. We are even searchable in the iTunes podcast store! Yay!


My podcast is the Unsung ***** Podcast. It is a comedy (hopefully) podcast where my best friend and I tell each other (and you) thoughtful and highly researched, but totally potty mouthed and irreverent stories about amazing women doing really badass things throughout history.


Good luck on all of your podcasts. I’ll check them out for sure.


I feel like we are all miners who have been trapped underground for three weeks and finally coming to the surface. We’ve bonded. We need to go on with our own lives, but we will always hold a special place in each other’s lives. Or is that just me?


Take care, everyone!

Aug 16, 2018 7:43 PM in response to Gravity Man

I believe Analytics data is only accumulated since Sept 2017 and only for iOS 11 and newer devices. There are requirements so the old history won't do you any good for analytics.


Podcast Analytics begins gathering data as soon as users play content in the Podcasts app (iOS 11 or later) or iTunes 12.7 or later (macOS and Windows). Apple only displays data from users who agreed to share their diagnostics and usage information with providers. All data is aggregated, and no personally identifiable information for any customer is shown.

Check the guide

Aug 27, 2018 5:52 PM in response to odufromportsmouth

I live in South Korea, and it still doesn't work. It is frustrating!

I have recorded the video of the issue (the INFINITE LOGIN LOOP), and have answered so many questions, such as


• Screen recording illustrating the issue

• Confirmation of the username that is experiencing the issue

• Web browsers that you were able to reproduce the issue in

• Web browser version numbers

• Confirmation that you reproduced the issue using Safari after removing all website data

• System information (device model and OS version number)

• The URL of the page you are on

• Have you ever been able to access Podcasts Connect before? If so, when was the last time you were able to access our website?

• Have you ever submitted a podcast to Podcasts Connect before? If so, what are the RSS feeds and direct links to the podcast?


I have asked Apple if it is about the country that I am trying to login, but they will never answer.

They say they are working on it, but I have been waiting for extra 2 weeks to be solved.


I hope I could upload my podcast..... soon...

Sep 17, 2018 8:25 AM in response to odufromportsmouth

I am experiencing this issue. I signed up today in order to register a new podcast. I thought perhaps the redirect was happening because of my newly issued login, but perhaps not. I cleared my cache just to be sure no old info was hindering the login process, but to no avail.


Windows 10

Browser: Version 68.0.3440.106 (Official Build) (64-bit)

Mar 28, 2019 11:59 PM in response to odufromportsmouth

I've created an apple ID, but I can't login to itunesconnect. I'm getting the same loop/message that never lets me log in to where I can submit my podcast.


I actually tried this about 5 months ago with the same issue. Is Apple phasing out Podcasting? Or do I just HAVE to buy an apple device or pay some fee? If that would fix it, please let me know.


To be clear, I do NOT use any apple devices, but want to publish my podcast in your ecosystem.

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Login loop bug on Podcast Connect

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