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Login loop bug on Podcast Connect

Every time I log into https://podcastsconnect.apple.com it redirects me to Get Started with iTunes Connect. If I click on the Podcasts icon, it wants me to login again. It's an infinite loop of login and redirect.


I manage a podcast that was moved from iTunes U to Podcasts back when they migrated non-courses out of iTunes U. I'd love to get the detailed analytics.


I have tried:

  • a different browser that has never tried to login to Podcasts Connect -- same login/redirect loop happened
  • authorizing at least one computer for this account through iTunes -- no effect
  • creating a developer account -- no effect
  • contacting Apple for help -- I can't, because when I select Podcasts as the topic, it redirects me to login, and it enters the original login/redirect loop


Any suggestions?

Windows 7

Posted on Aug 2, 2018 6:24 AM

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Question marked as Top-ranking reply

Posted on Aug 6, 2018 11:15 AM

I'm experiencing the same issue:

  1. Podcasts Connect Login (purple)
  2. iTunes Connect Menu (teal)
  3. Click Podcasts Connect
  4. Navigates to blank screen at https://podcastsconnect.apple.com/my-podcasts/new-feed
  5. Redirect to Podcasts Connect Login (purple)


I have tried the following things (from various support discussions):

  1. Multiple browsers
  2. Log in to iTunes with the same account that I'm using to log in to Podcasts Connect
  3. Log in to App Store with the same account that I'm using to log in to Podcasts Connect
  4. Authorize current computer in iTunes
  5. Add a credit card to the same account that I'm using to log in to Podcasts Connect
  6. Add funds to the same account that I'm using to log in to Podcasts Connect
  7. Make a purchase using the same account that I'm using to log in to Podcasts Connect


At this point, I think I'm out of things to try. I sent an email on the 2nd of August to podcastsupport@apple.com explaining the issue as I've explained above. The automated reply said that I have been assigned case number 100602683760. I haven't received any non-automated replies from Apple yet.

271 replies

Sep 17, 2018 8:25 AM in response to odufromportsmouth

I am experiencing this issue. I signed up today in order to register a new podcast. I thought perhaps the redirect was happening because of my newly issued login, but perhaps not. I cleared my cache just to be sure no old info was hindering the login process, but to no avail.


Windows 10

Browser: Version 68.0.3440.106 (Official Build) (64-bit)

Sep 19, 2018 3:07 PM in response to RCAustin

Hi there

It was a long process. I ended up having to login with my Apple ID on an Apple device to complete the registration as I was using a PC. Then the credit card wouldn't go through so I had to call Apple and they completed the credit card so that I then got access to podcast connect at last! As feedback it would be super helpful to have the process written down somewhere completely for those who try using PCs.

cheers

Oct 22, 2018 12:55 PM in response to RCAustin

THANK GOD, this worked. But seriously, that loop was infuriating, and Apple should really notify people on what they need to do before submitting a podcast... Like a simple "you're not ready yet, so try these steps" would be SO MUCH BETTER than a failed auth loop.


Also, I noticed that in the URL there's a "auth=failed" tag, so if you remove that, then that can get you the correct page (after you've taken all the above steps with authorizing your computer for that account, clearing cookies, etc).

Jan 1, 2019 3:20 PM in response to podcasterhelp

Its fixed. I’ve tested with 10 different Apple IDs. No issues. The issue is either with your Apple ID, you have not updated and agreed to the terms of media use in iTunes, or not authorized the Apple ID on your device in iTunes.


Many of the people having the issue are on Windows and don’t even have iTunes installed. Signing in to Podcasts Connect is not broken. It’s the Apple ID, or something not being done before signing in.

Jan 23, 2019 8:20 PM in response to odufromportsmouth

This happened to me, and it was a pretty easy fix.


When this happened, I had just created a NEW apple id. I had not verified the account or updated any information. After I logged out my personal account from the iTunes desktop app, logged in with the new business account I created, and finished creating the account/filling in the personal info, I went back and tried again. The podcast verification worked immediately and without any issues.


Hopefully that works for most of you. Good luck.

Feb 11, 2019 12:12 PM in response to papa_africa

Downloading and installing iTunes onto my PC fixed the problem for me. During that process, you are asked to link your Apple ID to your newly created iTunes account. I can only guess why Apple and iTunes are separate entities, maybe for anti-trust reasons. But once those two log ins were connected together, I stopped having that loop login issue.


BTW, Apple tech support were no help. They "aren't able to duplicate the problem," which I believe is Corporate Speak for "We want everyone to have a copy of iTunes on their computer".

Login loop bug on Podcast Connect

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