Login loop bug on Podcast Connect

I don't agree. Currently they have no idea what they're doing, as far as we know, according to the evidence we have. Every single person seems to be getting the runaround and a different response, all culminating in a "we don't know", "we're forwarding to development", or just radio silence. Flooding the email might actually help.

I am getting this now when I log in. At least it's not the loop

We can't process your request. Go back to where you were and try again. If the problem continues, contact us. App Store Connect Login Page

Also received a new reply from Podcast Support after telling them that I can get past the login loop, but then get the "We can't process your request" error after accepting the terms.

Hello Percy,

I understand that you now encounter this error about ‘We can’t process your request’ after accepting the terms of service in Podcasts Connect, thank you for the screenshots.

As this issue appears to be different than the login issue our teams are investigating, can you let me know the date/time/timezone the error occurred most recently for you and what version of the web browsers you mentioned you used to encounter the error? I want to make my teams aware of this error and they’ll need the details to look into it.

This case number is 100602683760.

Best regards,

Bobbi

Apple Inc.

I've replied with further details. I tested again in all browsers with the same result.

Having this issue too!

Finally broke out of the loop this evening and now having the "can't process request bug"

If it's helpful, since they asked you about time zone and such, I'm located in the EST in NY.

So maybe the east coast is having issues???

I don't understand why they just don't care about the success of us podcasters. You think that with how crazy they are on wanting people to use their products, they would make this a priority to be solved. Yet here we are on day 9 with no estimated time of when it will be fixed.

Like others have said, I've just been throwing the podcasts up elsewhere and referring viewers to there.

We are listed everywhere we possibly can be. Unfortunately some apps rely on iTunes to pull a list of Podcaats such as Overcast.

I’ve been pointing people to all the other places we are listed. As long as you have an RSS feed you can get listed in these places too.

Castbox

Google Podcast

iHeartRadio

Pocketcast

Podbeab

RadioPublic

Spotify

Stitcher

Tunein

Honestly everyone, I want you to think about this. This situation has created an unfair unbalanced business impact on everyone who cannot have equal access to this public service. I see new podcasts being posted by some of the podcasters I follow, but I do have the same opportunity, and if you are here, then you do not either. This is clearly class action lawsuit material. Apple needs to resolve it quickly to avoid this likelihood.

Scott

Sent from my iPhone

I have worked so hard for months to lauch this podcast, finally got it ready and hosted it and now I cannot get on iTunes. Unbelieveable. Spent hours trying to resolve the issue, no communication about this bug on their website. It's been two weeks soon. Can't promote the podcast or network unless it's on iTunes. Very frustrating and seems hard to believe Apple can't sort such a thing out quickly, get back to their previous back-up or anything.

Here are all the directories I have been able to submit to successfully:

iHeartRadio seems to require a monthly subscription to Spreaker, so I won't be submitting there. Spotify requires 5+ episodes before you can submit, so it'll be a while for us for that one. iTunes is the largest but as long as you can get on other directories and have ability to play your podcast on the web, you should be able to socialize it.

Unfortunately, many of these directories are depending on iTunes for their podcast directories, which seems a bit ridiculous to me. So even if you manually add your RSS feed to these directories it might take an act of congress to actually show up under their categories, etc. At least you'll have links to the show itself even if it's not findable on these directories via search.

Hoping this leads to more visibility - this thread was mentioned in the latest edition of the Hot Pod newsletter this morning.

Keeping an eye on this. A reader flagged this topic on the Apple iTunes discussion board yesterday: apparently there's been an authentication bug preventing a decent number of people from submitting new podcasts for inclusion into the Apple Podcast directory. Understandably, the problem has been cause for a great deal of frustration. Will look into this.

I just attempted and was thrown an error. Tried clearing cache and got the same result. Good to hear someone has had luck though.

Error -

We can't process your request.

Go back to where you were and try again. If the problem continues, contact us.

I was able to login as well and got past the "Terms of Service" page loop. Then went to my podcast and looked at the Podcast Analytics (beta) which is the whole reason I was trying to get in.

It is in beta, but I at first saw analytics for my episodes (I have 200 or so spanning 10 years +) and was poking around in them and all of a sudden the page refreshed with a "not enough data" message which was odd considering how long I've had the podcast on iTunes. This was the screen.

Oh well... It is in beta. At least I got in finally...

Yup, I've also just tried it and was successful. I think it's a really good idea to share each other's podcasts - it might help to mitigate some of the lost time! If we can get a list of podcasts, I'd be happy to share one a day on my twitter page (though I still only have a... modest following!)

Agreed! Family we is.

I'm in now too, but my dang feed won't validate.... but that one's on this newb!

I've launched a weight loss support podcast, for those seeking motivitation, inspiration, and education on their weight loss journey.

www.weighinradio.com

Check us out!

3 episodes released, 1 more in the can, and 2 more scheduled to be recorded this month.

The Film Flamers: A Horror Podcast

The Film Flamers is a podcast devoted to horror movies (or horror adjacent), with a little glitter tossed in! From classics to new favorites to camp, no horror movie is safe from dissection and laughs.

www.filmflamers.com

iTunes Link