Yale lock not responding remotely in HomeKit

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Level 1

11 points

Yale lock not responding remotely in HomeKit

I have three Yale HomeKit locks and the furthest one from my 4K Apple TV is not responding remotely? When I am at home and close to it it works fine but remotely it does not work. Does this have to be in Bluetooth range of the Apple TVOS which is the hub, or just Wi-Fi range of the nearest router once it’s set up? The other two locks that are closer to the Apple TV works fine remotely.

Posted on Aug 4, 2018 5:46 AM

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Answer 1

J Lewis

Level 1

98 points

Sep 3, 2018 2:40 AM in response to lmeyer

I have the same problem but only 1 Yale lock. Yale says it's an apple problem. I think the Yale (and August locks) must use BTLE (Bluetooth Low Energy). My experience is trial and (lots of) error. Putting a Home Hub (Apple TV 4 or better) near (<10 ft) near the lock makes it work reliably in my case, both locally and remote (over web).

Of course this is suboptimal as most don't have a TV within 10' of the front door.

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Yale lock not responding remotely in HomeKit

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