iTunes Match, Music app skips "Matched" songs

iPhone 6s, iOS 11.4.1, Windows 10.


Had trial subscription to Apple Music for 3 months, worked great but I didn't really listen to much music outside of my own iTunes library, so the day before my Apple Music trial ended, I subscribed to iTunes Match.


Now, there are songs that appear in the Music app on my iPhone that I cannot play. When I try to play them, it just skips them - no error message appears.


If I try to play an entire album, it will either skip the entire album or just play a couple songs, skipping the ones that apparently aren't there.


Note that these "missing" songs are NOT greyed out on my phone - there's NO way on my phone (as far as I can tell) to determine what is and isn't there without just trying to play the song.


In iTunes, if I enable the "iCloud Status" column, it appears to be only the songs that list "Matched" as the ones that Music skips - ones that say "Uploaded" are played correctly.


I can, on my phone, for each album select "Delete from Library" and then go to iTunes and force iTunes to re-upload them to the cloud. I have to do this by selecting the specific tracks, right-clicking, and then selecting "Add to iCloud Music Library." If I just use the File --> Library --> Update iCloud Music Library, it does NOT correct the problem.


I don't want to have to "Delete from Library" every single album from my phone's Music app and then force iTunes to re-upload them.


Here's what I've tried so far:


Signing in and out of my account in iTunes.

Restarting iTunes.

Restarting the Music app on my phone.

Restarting my phone.


Some sites said I could select music, right-click, and select "Delete from Library," but that doesn't appear to JUST delete it from the Cloud; it appears to delete it from my computer as well.


How do I get it to properly play my "Matched" songs?

iPhone 6s, iOS 11.4.1, Windows 10

Posted on Aug 4, 2018 3:21 PM

Reply

Similar questions

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes Match, Music app skips "Matched" songs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.