"apple wants to make changes" prompt

I'm having the same problem, can you help me?

EtreCheck version:5.0 (5008)

Report generated:2018-09-26 16:58:40

Download EtreCheck from https://etrecheck.com

Runtime:5:46

Performance:Poor

Sandbox:Enabled

Full drive access:Disabled

Problem:Other problem

Major Issues:

Anything that appears on this list needs immediate attention.

Runaway process- A process is using a large percentage of your CPU.

Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.

Heavy CPU usage- Some processes are using an unusually high amount of CPU.

Low disk space- This machine is running critically low on free hard drive space.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Heavy RAM usage- This machine is using a large amount of RAM.

High battery cycle count- Your battery may be losing capacity.

Unsigned files- There are unsigned software files installed. They appear to be legitimate but should be reviewed.

System modifications- There are a large number of system modifications running in the background.

Corrupt hosts file- Hosts file is corrupt.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (Retina, 13-inch, Early 2015)

MacBook Pro Model: MacBookPro12,1

1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core

8 GB RAM -Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1867 ok

BANK 1/DIMM0 - 4 GB DDR3 1867 ok

Battery: Health = Normal - Cycle count = 919

Video Information:

Intel Iris Graphics 6100 - VRAM: 1536 MB

Color LCD 2560 x 1600

2275W 1920 x 1080

Drives:

disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Container] 250.79 GB

disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes)

disk1s1 - Macintosh HD (APFS) (Shared - 235.75 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk1s3 - Recovery (APFS) [Recovery] (Shared)

disk1s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used)

disk2 - APPLE SD Card Reader 7.78 GB (SD Card)

Internal USB 5 Gbit/s USB

disk2s1 - 4TV (MS-DOS FAT32) 7.78 GB (3.28 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD 250.79 GB (8.99 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] (Shared - 5.37 GB used)

APFS

Mount point: /private/var/vm

disk2s1 - 4TV 7.78 GB (4.49 GB free)

MS-DOS FAT32

Mount point: /Volumes/4TV

Network:

Interface usbmodem1411: MT65xx Preloader 2

Interface usbmodem1421: MT65xx Preloader

Interface SAMSUNG_MDM: SAMSUNG Modem

Interface SAMSUNG_VSP: SAMSUNG Serial

Interface SAMSUNG_MDM3: SAMSUNG Modem 2

Interface SAMSUNG_MDM4: SAMSUNG Modem 3

Interface SAMSUNG_MDM5: SAMSUNG Modem 4

Interface SAMSUNG_MDM6: SAMSUNG Modem 5

Interface fw0: Thunderbolt FireWire

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

Interface en4: iPhone

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About 6 days

Configuration Files:

/etc/hosts - Count: 148 - Corrupt!

Configuration Profiles:

Information not available

Security:

Unsigned Files:

Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist

Executable: /opt/X11/lib/X11/xinit/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/PACESupport.plist

Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist

Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.aladdin.hasplmd.plist

Executable: /usr/libexec/hasplmd -s -f

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist

Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/org.chromium.chromoting.plist

Executable: /Library/PrivilegedHelperTools/org.chromium.chromoting.me2me.sh --run-from-launchd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.aladdin.aksusbd.plist

Executable: /usr/libexec/aksusbd -f

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist

Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist

Executable: /opt/X11/lib/X11/xinit/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.serviio.server.plist

Executable: /bin/bash '/Library/Application Support/Serviio/bin/serviio.sh'

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

52 32-bit apps

Kernel Extensions:

/Library/Application Support/HASP/kexts

aksfridge.kext (1.0.16332)

/Library/Application Support/VirtualBox

VBoxDrv.kext (Oracle America, Inc., 5.2.10)

VBoxNetAdp.kext (Oracle America, Inc., 5.2.10)

VBoxNetFlt.kext (Oracle America, Inc., 5.2.10)

VBoxUSB.kext (Oracle America, Inc., 5.2.10)

/Library/Extensions

MOTUFireWireAudio.kext (MOTU, 1.6 64254 - SDK 10.4)

MOTUMicroBookAudio.kext (MOTU, 1.6 64254 - SDK 10.4)

MOTUPCIAudio.kext (MOTU, 1.6 64254 - SDK 10.4)

Motu MIDI Driver.kext (MOTU, 1.6 64254 - SDK 10.4)

SONYDeviceType04.kext (Sony Corporation, 1.3.0.06030 - SDK 10.10)

/System/Library/Extensions

AvidMboxPro.kext (1.3.0 - SDK 10.7)

ssuddrv.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.6)

DigiDal.kext (10.3.10.613 - SDK 10.6)

FocusriteUSB2Audio.kext (1.9 - SDK 10.6)

PACESupportFamily.kext (5.9.1 - SDK 10.6)

Seagate Storage Driver.kext (Seagate Technologies LLC, 5.2.6 (26977) - SDK 10.4)

/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

PACESupportLeopard.kext (5.9.1 - SDK 10.4)

PACESupportPanther.kext (5.9.1 - SDK 10.-1)

PACESupportSnowLeopard.kext (5.9.1 - SDK 10.6)

PACESupportTiger.kext (5.9.1 - SDK 10.4)

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

SeagateLeafPowSecDriver_10_4.kext (Seagate Technologies LLC, 5.2.6 (26977) - SDK 10.4)

SeagateLeafPowSecDriver_10_5.kext (Seagate Technologies LLC, 5.2.6 (26977) - SDK 10.5)

SeagateDriveIcons.kext (Seagate Technologies LLC, 5.2.6 (26977) - SDK 10.4)

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

ssudmdmcontrol.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.6)

ssudmdmdata.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.6)

ssudmtp.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.5)

ssudserial.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.6)

Startup Items:

DigidesignLoader Path: /Library/StartupItems/DigidesignLoader

System Launch Agents:

System Launch Daemons:

Launch Agents:

Launch Daemons:

User Launch Agents:

User Login Items:

Backup and Sync (Google, Inc. - installed 2018-05-30)

(/Applications/Backup and Sync.app/Contents/MacOS/Backup and Sync)

iTunesHelper (Apple - installed 2018-07-11)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesH elper)

Deezer (BLOGMUSIK SAS - installed 2017-01-09)

(/Applications/Deezer.app/Contents/MacOS/Deezer)

MusicManagerHelper (? - installed 2018-05-15)

(~/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpers/MusicManagerHe lper.app/Contents/MacOS/MusicManagerHelper)

KiesAgent (? - installed 2016-05-16)

(/Applications/Kies.app/Contents/MacOS/KiesAgent.app/Contents/MacOS/KiesAgent)

Internet Plug-ins:

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-11)

AdobeAAMDetect: 3.0.0.0 (installed 2018-06-18)

FlashPlayer-10.6: 31.0.0.108 (installed 2018-09-12)

AdobePDFViewerNPAPI: 15.008.20082 (installed 2016-05-17)

QuickTime Plugin: 7.7.3 (installed 2018-07-20)

Flash Player: 31.0.0.108 (installed 2018-09-12)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

SharePointBrowserPlugin: 14.6.5 (installed 2016-06-16)

AdobePDFViewer: 15.008.20082 (installed 2016-05-17)

PepperFlashPlayer: 31.0.0.108 (installed 2018-09-12)

EPPEX Plugin: 10.0 (installed 2015-04-10)

JavaAppletPlugin: 15.0.1 (installed 2015-10-16)

3rd Party Preference Panes:

Flash Player (installed 2018-08-27)

Mbox Pro (installed 2014-11-13)

Seagate Dashboard for Mac OSX (installed 2015-04-01)

Time Machine:

Time Machine information not available

Performance:

System Load: 7.14 (1 min ago) 18.29 (5 min ago) 18.52 (15 min ago)

Nominal I/O speed: 0.66 MB/s

File system: 104.72 seconds

Write speed: 158 MB/s

Read speed: 684 MB/s

CPU Usage:

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Virtual Memory Information:

Software Installs (past 30 days):

End of report

I have this same problem. Prompt keeps coming up "Apple wants to make changes". Here is my Etrecheck report. Can someone help me? Thank you!

EtreCheck version: 5.0 (5008)

Report generated: 2018-09-27 08:18:26

Download EtreCheck from https://etrecheck.com

Runtime: 2:03

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled

Problem: Other problem

Description:

Reoccurring prompt that reads Apple wants to make changes, user name is filled in, and password is blank. By selecting cancel, it pops up again 2-3 times. It started a few days ago, primarily when I am in Safari. However, today it pops up every time I open an application or finder.

Major Issues:

Anything that appears on this list needs immediate attention.

Unsigned files- There are unsigned software files installed that could be adware and should be reviewed.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Corrupt filesystem- This machine shut down due to a corrupt filesystem.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown- Your machine shut down abnormally.

Hardware Information:

MacBook Pro (Retina, 13-inch, Late 2013)

MacBook Pro Model: MacBookPro11,1

1 2.6 GHz Intel Core i5 (i5-4288U) CPU: 2-core

8 GB RAM - Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 253

Video Information:

Intel Iris - VRAM: 1536 MB

Color LCD 2560 x 1600

Drives:

disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Container] 500.07 GB

disk1 [APFS Virtual drive] 500.07 GB (Shared by 4 volumes)

disk1s1 - Macintosh HD (APFS) (Shared - 432.91 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk1s3 - Recovery (APFS) [Recovery] (Shared)

disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD 500.07 GB (64.29 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] (Shared - 2.15 GB used)

APFS

Mount point: /private/var/vm

Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en4: iPhone

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

macOS Mojave 10.14 (18A391)

Time since boot: About 2 hours

Configuration Profiles:

Information not available

Security:

Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.TechResultsSearch.plist

Executable: ~/Library/Application Support/com.TechResultsSearch/TechResultsSearch r

Details: Restrictive app permissions - possibly adware

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

27 32-bit apps

System Launch Agents:

System Launch Daemons:

Launch Daemons:

User Launch Agents:

User Login Items:

Dropbox (Dropbox, Inc. - installed 2018-09-26)

(/Applications/Dropbox.app/Contents/MacOS/Dropbox)

EvernoteHelper (? - installed 2014-12-16)

(/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app/Conte nts/MacOS/EvernoteHelper)

iTunesHelper (Apple - installed 2018-09-21)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesH elper)

Internet Plug-ins:

FlashPlayer-10.6: 30.0.0.134 (installed 2018-07-16)

QuickTime Plugin: 7.7.3 (installed 2018-09-21)

Flash Player: 30.0.0.134 (installed 2018-07-16)

SharePointBrowserPlugin: 14.3.9 (installed 2014-03-25)

3rd Party Preference Panes:

Flash Player (installed 2018-06-25)

Time Machine:

Time Machine information not available

Performance:

System Load: 2.20 (1 min ago) 3.03 (5 min ago) 4.00 (15 min ago)

Nominal I/O speed: 3.00 MB/s

File system: 32.31 seconds

Write speed: 656 MB/s

Read speed: 770 MB/s

CPU Usage:

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Virtual Memory Information:

Software Installs (past 30 days):

Diagnostics Information (past 7 days):

2018-09-27 06:14:30 Last Shutdown Cause: -60 - Corrupt filesystem

End of report

Thanks for your helpful information in this thread. I was having this problem and EtreCheck showed several adware occurrences (all looked similar). I used Malwarebytes to remove, but now Malware bytes shows a clean scan, and EtreCheck still shows one occurrence. How do I remove this? This is what Etrecheck shows:

Adware:

Launchd: /Library/LaunchDaemons/com.SearchLettersDaemon.plist

Reason: Adware pattern match

Executable: /Library/Application Support/com.SearchLettersDaemon/SearchLetters r

You can check to see if you've removed all of the files by downloading and running Find Any File to search for any files with the application's name in the file name. For SearchLettersDaemon you'd do the following search:

1 - Name contains SearchLettersDaemon

Any files that are found can be dragged from the search results window to the Desktop for deletion.

FAF can search areas that Spotlight can't like invisible folders, system folders and packages.

Thank you! I just realized maybe I wasn't supposed to tack an extra question into the thread, but I appreciate the help. Apparently it was still in the quarantine folder in Malwarebytes. Oops! At least now I know what to do next time.

Thanks again.

So I originally began scanning this page because Safari would shut down without warning and an "Apple would like to make changes" box would appear prompting me for my password. People began posting their etrecheck reports to identify any adware that may be causing the problem so I ran etrecheck and I not only have some adware that I need help removing, but I have some hard drive and battery issues I need help with as well. Below is my report... do I need to replace the battery and hard drive or just get a new computer all together?? Help! Real amateur here!

EtreCheck version: 5.0.2 (5A012)

Report generated: 2018-10-02 14:50:44

Download EtreCheck from https://etrecheck.com

Runtime: 7:42

Performance: Poor

Problem: No problem - just checking

Major Issues:

Anything that appears on this list needs immediate attention.

Time Machine backup out-of-date- The last Time Machine backup is over 10 days old.

Battery failure- Your battery is reporting that it needs to be serviced.

Failing hard drive- This machine has an older, mechanical hard disk that appears to be failing.

Adware- Adware detected.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Low disk space- This machine is running low on free hard drive space.

Upgradeable hard drive- This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

Killed launchd tasks- This machine is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system.

Small backup drive- Time Machine backup drive is too small.

High battery cycle count- Your battery may be losing capacity.

Unsigned files- There are unsigned software files installed. They appear to be legitimate but should be reviewed.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro Model: MacBookPro9,2

1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core

8 GB RAM - At maximum

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Service Battery - Cycle count = 932

Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800

Drives:

disk0 - APPLE HDD HTS541075A9E662 750.16 GB (Mechanical - 5400 RPM)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 749.30 GB

disk1 - Macintosh HD (Journaled HFS+) 748.93 GB (733.41 GB used)

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

Mounted Volumes:

disk1 - Macintosh HD 748.93 GB (15.26 GB free)

Journaled HFS+

Mount point: /

Network:

Interface usbmodem3ea23a12: SGH-T989D

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

Interface en4: iPhone

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

Interface en2: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 133.23 GB available

System Software:

macOS Sierra 10.12.6 (16G1314)

Time since boot: About 5 days

Security:

Adware:

Launchd: ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist

Reason: Adware name match

Executable: ~/Library/Application Support/AppCommon/AppMonitor --protect

Launchd: ~/Library/LaunchAgents/com.appbox.AppBox.plist

Reason: Adware pattern match

Executable: ~/Library/Application Support/AppPolicy/AppBox -i -c 748931 -isn D8F00421-B8E4-498F-9467-BBED9D05665E

Launchd: /Library/LaunchDaemons/com.perion.searchprotectd.plist

Reason: Adware name match

Executable: /Applications/SearchProtect/SearchProtect.app/Contents/MacOS/SearchProtect -execv_instance

Launchd: ~/Library/LaunchAgents/com.BasicSearchPlatform.plist

Reason: Adware pattern match

Executable: ~/Library/Application Support/com.BasicSearchPlatform/BasicSearchPlatform r

Unsigned Files:

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Update r.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.pia.pia_manager.plist

Executable: /Applications/Private Internet Access.app/Contents/MacOS/startup.sh

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist

Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.nchsoftware.switch.schedule.LikeSurvey.plist

Executable: /Applications/Switch.app/Contents/MacOS/Switch -surveysched

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool .plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

18 32-bit apps

System Launch Agents:

System Launch Daemons:

Launch Agents:

Launch Daemons:

User Launch Agents:

User Login Items:

iTunesHelper (Apple - installed 2018-04-03)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Skype (Skype Communications S.a.r.l - installed 2018-09-17)

(/Applications/Skype.app)

Spotify (Spotify - installed 2016-11-15)

(/Applications/Spotify.app)

Spotify (Spotify - installed 2016-11-15)

(/Applications/Spotify.app/Contents/MacOS/Spotify)

iTunesHelper (Apple - installed 2018-04-03)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesH elper)

Internet Plug-ins:

Silverlight: 5.1.50901.0 (installed 2017-03-01)

FlashPlayer-10.6: 31.0.0.108 (installed 2018-09-11)

Flash Player: 31.0.0.108 (installed 2018-09-11)

QuickTime Plugin: 7.7.3 (installed 2018-05-21)

JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-04-29)

AdobeAAMDetect: 3.0.0.0 (installed 2016-10-26)

User Internet Plug-ins:

TroviNPAPIPlugin: 1.0 (installed 2014-09-23)

Safari Extensions:

3rd Party Preference Panes:

Flash Player (installed 2018-08-27)

Java (installed 2018-04-29)

Time Machine:

Skip System Files:

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 748.93 GB - Disk used: 733.67 GB

Destinations:

T*********T [Local] (Last used)

Total size: 999.86 GB

Total number of backups: 24

Oldest backup: 2016-01-23 19:01:41

Last backup: 2018-02-01 22:16:20

Performance:

System Load: 1.94 (1 min ago) 2.05 (5 min ago) 2.26 (15 min ago)

Nominal I/O speed: 0.16 MB/s

File system: 36.33 seconds

Write speed: 23 MB/s

Read speed: 19 MB/s

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Virtual Memory Information:

Software Installs (past 30 days):

Diagnostics Information (past 7 days):

End of report

I've had this same issue as well! I've run Etrecheck and my report is below. Would someone kindly help me with what I should do?

EtreCheck version: 5.0.3 (5A014)

Report generated: 2018-10-05 09:31:00

Download EtreCheck from https://etrecheck.com

Runtime: 3:40

Performance: Good

Problem: Other problem

Description:

When using Safari, I randomly receive a pop-up prompt that says Apple wants to make changes. Enter your password to allow this. It has a box for User Name, which displays my first and last name, and a box for me to enter my password. There is an OK button and a Cancel button. If I push the Cancel button enough times, the box goes away.

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup- Time Machine backup not found.

Adware- Adware detected.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Apps with heavy CPU usage- There have been numerous cases of apps with heavy CPU usage.

Unsigned files- There are unsigned software files installed. They appear to be legitimate but should be reviewed.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook (Retina, 12-inch, Early 2015)

MacBook Model: MacBook8,1

1 1.1 GHz Intel Core M (M-5Y31) CPU: 2-core

8 GB RAM - Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 231

Video Information:

Intel HD Graphics 5300 - VRAM: 1536 MB

Color LCD 2560 x 1600

Drives:

disk0 - APPLE SSD AP0256H 251.00 GB (Solid State - TRIM: Yes)

Internal PCI-Express 5.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 [APFS Container] 250.69 GB

disk1 [APFS Virtual drive] 250.69 GB (Shared by 4 volumes)

disk1s1 - Macintosh HD (APFS) (Shared - 116.71 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 40 MB used)

disk1s3 - Recovery (APFS) [Recovery] (Shared - 519 MB used)

disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD 250.69 GB (130.06 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] (Shared - 3.22 GB used)

APFS

Mount point: /private/var/vm

Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

Interface en1: Bluetooth PAN

System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About 11 days

Security:

Adware:

Launchd: ~/Library/LaunchAgents/com.ExploreSearchResults.plist

Reason: Adware pattern match

Executable: ~/Library/Application Support/com.ExploreSearchResults/ExploreSearchResults r

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Update r.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool .plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Safari Extension: Search Pref

32-bit Applications:

44 32-bit apps

System Launch Agents:

System Launch Daemons:

Launch Agents:

Launch Daemons:

User Launch Agents:

User Login Items:

Dropbox.app (Dropbox, Inc. - installed 2018-09-26)

(/Applications/Dropbox.app)

iTunesHelper.app (Apple - installed 2018-07-10)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Garmin Express Service.app (? - installed 2015-09-19)

(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

Backup and Sync.app (Google, Inc. - installed 2018-05-30)

(/Applications/Backup and Sync.app)

Backup and Sync (Google, Inc. - installed 2018-05-30)

(/Applications/Backup and Sync.app/Contents/MacOS/Backup and Sync)

iTunesHelper (Apple - installed 2018-07-10)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesH elper)

Garmin Express Service (? - installed 2015-09-19)

(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/Garmin Express Service)

Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-03-27)

FlashPlayer-10.6: 31.0.0.108 (installed 2018-09-11)

QuickTime Plugin: 7.7.3 (installed 2018-08-01)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-09-20)

AdobePDFViewer: 18.011.20063 (installed 2018-09-20)

Flash Player: 31.0.0.108 (installed 2018-09-11)

SharePointBrowserPlugin: 14.7.3 (installed 2017-04-15)

JavaAppletPlugin: Java 8 Update 60 build 27 (installed 2015-10-05)

User Internet Plug-ins:

WebEx64: 1.1.0 (installed 2017-12-02)

Safari Extensions:

3rd Party Preference Panes:

Flash Player (installed 2018-08-27)

Java (installed 2015-10-05)

Time Machine:

Time Machine Not Configured!

Performance:

System Load: 1.56 (1 min ago) 3.05 (5 min ago) 3.62 (15 min ago)

Nominal I/O speed: 0.23 MB/s

File system: 45.94 seconds

Write speed: 161 MB/s

Read speed: 599 MB/s

CPU Usage:

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Virtual Memory Information:

Software Installs (past 30 days):

Diagnostics Information (past 7 days):

2018-10-04 18:15:14 WindowServer CPU (2 times)

/System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/Window Server

2018-10-03 10:30:19 com.apple.WebKit.Networking CPU (2 times)

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking

2018-10-01 09:29:28 com.apple.WebKit.WebContent CPU (5 times)

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

End of report

Can't tell without more information. Where and when are you getting this message?

This might help improve communication: Writing an effective Apple Support Communities question.

I can't read the screenshots you've posted. Rerun Etrecheck, click on Share Report, select copy and paste the report into your reply:

Download and run Malwarebytes to clear your Mac of the adware.

Next, boot into Safe Mode, Mac OS X: Starting up in Safe Mode, to clear caches and swap files. Then reboot normally.

What are the access permissions on your home folder?

The info was there but buried in the site under Knowledge Base. Here's the page needed: How to uninstall CleanMyMac 3

Many thanks. I have moved many files onto an external hard drive now, and removed the suggested adware.

It appears that you may have some adware installed, SearchQuest. Download and run Malwarebytes to see if it will remove it. Then rerun Etrecheck to verify that it's gone.