"apple wants to make changes" prompt

Lately I've been getting an "apple wants to make changes" prompt asking for my password. Is this Apple or someone hacking me?

iMac, macOS Sierra (10.12.6), 3.06 gh, Intel Core i3

Posted on Aug 10, 2018 8:53 AM

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Question marked as Top-ranking reply

Posted on Aug 24, 2018 9:46 AM

I have now had a recurrence of the problem since.

Is that supposed to read "not had a reoccurrence"?


Tituricse may be been part of the problem but you still have some nasty software installed - cleanmymac2. Rerun Etrecheck and use its Clean Up feature to remove the files listed under Clean Up. It's consider to be akin to malware by most of us here. Uninstall according to the developer's instructions: How To Uninstall CleanMyMac 2? Complete Removal of Mac Apps.


As far a McAfee is concerned it is totally unnecessary on a Mac. There are no know viruses for Mac and its got a history of false positives. Also it's a system resource hog. You would be better off uninstalling it and following the recommendations in this user tip: Effective defenses against malware and other threats

34 replies

Aug 17, 2018 1:56 PM in response to lmarine6523

First uninstall CleanMyMac2. It is considered akin to malware by many around here. How To Uninstall CleanMyMac 2? Complete Removal of Mac Apps


After uninstalling, rerun Etrecheck to make sure all cleanmymac and symantec files have been removed.


Next, go to your User/Home/Library/Launch Agents folder and delete the com.Tituricsec.plist file.


Lastly remove the Seagate and Western Digital software. You Mac does not need any 3rd party software to manage external hard drive. It only interferes with the system's performance.


User uploaded file

Sep 26, 2018 7:20 AM in response to TroubledSoul

I'm having the same problem, can you help me?

EtreCheck version:5.0 (5008)

Report generated:2018-09-26 16:58:40

Download EtreCheck from https://etrecheck.com

Runtime:5:46

Performance:Poor

Sandbox:Enabled

Full drive access:Disabled


Problem:Other problem


Major Issues:

Anything that appears on this list needs immediate attention.


Runaway process- A process is using a large percentage of your CPU.

Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.

Heavy CPU usage- Some processes are using an unusually high amount of CPU.

Low disk space- This machine is running critically low on free hard drive space.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Heavy RAM usage- This machine is using a large amount of RAM.

High battery cycle count- Your battery may be losing capacity.

Unsigned files- There are unsigned software files installed. They appear to be legitimate but should be reviewed.

System modifications- There are a large number of system modifications running in the background.

Corrupt hosts file- Hosts file is corrupt.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (Retina, 13-inch, Early 2015)

MacBook Pro Model: MacBookPro12,1

1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core

8 GB RAM -Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1867 ok

BANK 1/DIMM0 - 4 GB DDR3 1867 ok

Battery: Health = Normal - Cycle count = 919


Video Information:

Intel Iris Graphics 6100 - VRAM: 1536 MB

Color LCD 2560 x 1600

2275W 1920 x 1080


Drives:

disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Container] 250.79 GB

disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes)

disk1s1 - Macintosh HD (APFS) (Shared - 235.75 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk1s3 - Recovery (APFS) [Recovery] (Shared)

disk1s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used)


disk2 - APPLE SD Card Reader 7.78 GB (SD Card)

Internal USB 5 Gbit/s USB

disk2s1 - 4TV (MS-DOS FAT32) 7.78 GB (3.28 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 250.79 GB (8.99 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] (Shared - 5.37 GB used)

APFS

Mount point: /private/var/vm


disk2s1 - 4TV 7.78 GB (4.49 GB free)

MS-DOS FAT32

Mount point: /Volumes/4TV


Network:

Interface usbmodem1411: MT65xx Preloader 2

Interface usbmodem1421: MT65xx Preloader

Interface SAMSUNG_MDM: SAMSUNG Modem

Interface SAMSUNG_VSP: SAMSUNG Serial

Interface SAMSUNG_MDM3: SAMSUNG Modem 2

Interface SAMSUNG_MDM4: SAMSUNG Modem 3

Interface SAMSUNG_MDM5: SAMSUNG Modem 4

Interface SAMSUNG_MDM6: SAMSUNG Modem 5

Interface fw0: Thunderbolt FireWire

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

Interface en4: iPhone

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About 6 days


Configuration Files:

/etc/hosts - Count: 148 - Corrupt!


Configuration Profiles:

Information not available


Security:

SystemStatus
GatekeeperEnabled
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist

Executable: /opt/X11/lib/X11/xinit/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/PACESupport.plist

Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist

Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.aladdin.hasplmd.plist

Executable: /usr/libexec/hasplmd -s -f

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist

Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/org.chromium.chromoting.plist

Executable: /Library/PrivilegedHelperTools/org.chromium.chromoting.me2me.sh --run-from-launchd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.aladdin.aksusbd.plist

Executable: /usr/libexec/aksusbd -f

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist

Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist

Executable: /opt/X11/lib/X11/xinit/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.serviio.server.plist

Executable: /bin/bash '/Library/Application Support/Serviio/bin/serviio.sh'

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

52 32-bit apps


Kernel Extensions:

/Library/Application Support/HASP/kexts

aksfridge.kext (1.0.16332)


/Library/Application Support/VirtualBox

VBoxDrv.kext (Oracle America, Inc., 5.2.10)

VBoxNetAdp.kext (Oracle America, Inc., 5.2.10)

VBoxNetFlt.kext (Oracle America, Inc., 5.2.10)

VBoxUSB.kext (Oracle America, Inc., 5.2.10)


/Library/Extensions

MOTUFireWireAudio.kext (MOTU, 1.6 64254 - SDK 10.4)

MOTUMicroBookAudio.kext (MOTU, 1.6 64254 - SDK 10.4)

MOTUPCIAudio.kext (MOTU, 1.6 64254 - SDK 10.4)

Motu MIDI Driver.kext (MOTU, 1.6 64254 - SDK 10.4)

SONYDeviceType04.kext (Sony Corporation, 1.3.0.06030 - SDK 10.10)


/System/Library/Extensions

AvidMboxPro.kext (1.3.0 - SDK 10.7)

ssuddrv.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.6)

DigiDal.kext (10.3.10.613 - SDK 10.6)

FocusriteUSB2Audio.kext (1.9 - SDK 10.6)

PACESupportFamily.kext (5.9.1 - SDK 10.6)

Seagate Storage Driver.kext (Seagate Technologies LLC, 5.2.6 (26977) - SDK 10.4)


/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

PACESupportLeopard.kext (5.9.1 - SDK 10.4)

PACESupportPanther.kext (5.9.1 - SDK 10.-1)

PACESupportSnowLeopard.kext (5.9.1 - SDK 10.6)

PACESupportTiger.kext (5.9.1 - SDK 10.4)


/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

SeagateLeafPowSecDriver_10_4.kext (Seagate Technologies LLC, 5.2.6 (26977) - SDK 10.4)

SeagateLeafPowSecDriver_10_5.kext (Seagate Technologies LLC, 5.2.6 (26977) - SDK 10.5)

SeagateDriveIcons.kext (Seagate Technologies LLC, 5.2.6 (26977) - SDK 10.4)


/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

ssudmdmcontrol.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.6)

ssudmdmdata.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.6)

ssudmtp.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.5)

ssudserial.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.6)


Startup Items:

DigidesignLoader Path: /Library/StartupItems/DigidesignLoader


System Launch Agents:

[Not Loaded]8 Apple tasks
[Loaded]158 Apple tasks
[Running]57 Apple tasks
[Killed]70 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]37 Apple tasks
[Loaded]168 Apple tasks
[Running]76 Apple tasks
[Killed]55 Apple tasks


Launch Agents:

[Running]com.sony.SonyAutoLauncher.agent.plist (Sony Corporation - installed 2017-05-02)
[Running]com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-06-18)
[Running]com.avid.mboxpro.helper.plist (Avid Technology Inc - installed 2014-11-13)
[Running]com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2018-02-21)
[Loaded]com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2018-08-02)
[Other]com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-16)
[Loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18)
[Not Loaded]com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-06-18)
[Running]org.chromium.chromoting.plist (? 81572da9 - installed 2018-07-24)
[Loaded]org.macosforge.xquartz.startx.plist (? d225a7da - installed 2014-08-12)
[Running]com.motu.MOTULauncher.plist (MOTU - installed 2014-10-17)
[Running]com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e - installed 2017-05-02)
[Running]com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2018-02-22)
[Not Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-01)


Launch Daemons:

[Loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-08-27)
[Loaded]com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-09-08)
[Loaded]com.skype.skypeinstaller.plist (? a81aef1d - installed 2017-07-26)
[Loaded]org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2014-08-12)
[Loaded]jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2016-05-31)
[Loaded]com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-16)
[Running]com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-06-18)
[Loaded]com.bombich.ccchelper.plist (? 95aa4cb8 - installed 2015-05-29)
[Not Loaded]org.virtualbox.startup.plist (? 700b9385 - installed 2018-04-23)
[Loaded]com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2015-05-29)
[Loaded]com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-18)
[Loaded]com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-06-01)
[Running]org.serviio.server.plist (? 16e32f40 - installed 2017-12-01)
[Loaded]com.avid.bsd.shoe.plist (Avid Technology Inc - installed 2015-03-19)
[Loaded]com.aladdin.hasplmd.plist (? c5d97ee2 - installed 2015-11-24)
[Running]com.aladdin.aksusbd.plist (? 882ffbab - installed 2015-11-24)
[Not Loaded]org.eyebeam.SelfControl.plist (? 858c5989 - installed 2015-05-16)
[Loaded]PACESupport.plist (? ab6b5614 - installed 2013-02-01)
[Loaded]com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04)
[Loaded]com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-16)
[Running]com.paceap.eden.licensed.plist (243LU875E5 - installed 2015-08-10)
[Running]com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-06-01)


User Launch Agents:

[Loaded]com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2016-05-17)
[Loaded]com.dropbox.DropboxMacUpdate.agent.plist (243LU875E5 - installed 2018-08-08)
[Running]com.spotify.webhelper.plist (? 0 - installed 2018-09-24)
[Loaded]com.skype.skype.shareagent.plist (243LU875E5 - installed 2018-09-17)


User Login Items:

Backup and Sync (Google, Inc. - installed 2018-05-30)

(/Applications/Backup and Sync.app/Contents/MacOS/Backup and Sync)

iTunesHelper (Apple - installed 2018-07-11)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesH elper)

Deezer (BLOGMUSIK SAS - installed 2017-01-09)

(/Applications/Deezer.app/Contents/MacOS/Deezer)

MusicManagerHelper (? - installed 2018-05-15)

(~/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpers/MusicManagerHe lper.app/Contents/MacOS/MusicManagerHelper)

KiesAgent (? - installed 2016-05-16)

(/Applications/Kies.app/Contents/MacOS/KiesAgent.app/Contents/MacOS/KiesAgent)


Internet Plug-ins:

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-11)

AdobeAAMDetect: 3.0.0.0 (installed 2018-06-18)

FlashPlayer-10.6: 31.0.0.108 (installed 2018-09-12)

AdobePDFViewerNPAPI: 15.008.20082 (installed 2016-05-17)

QuickTime Plugin: 7.7.3 (installed 2018-07-20)

Flash Player: 31.0.0.108 (installed 2018-09-12)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

SharePointBrowserPlugin: 14.6.5 (installed 2016-06-16)

AdobePDFViewer: 15.008.20082 (installed 2016-05-17)

PepperFlashPlayer: 31.0.0.108 (installed 2018-09-12)

EPPEX Plugin: 10.0 (installed 2015-04-10)

JavaAppletPlugin: 15.0.1 (installed 2015-10-16)


3rd Party Preference Panes:

Flash Player (installed 2018-08-27)

Mbox Pro (installed 2014-11-13)

Seagate Dashboard for Mac OSX (installed 2015-04-01)


Time Machine:

Time Machine information not available


Performance:

System Load: 7.14 (1 min ago) 18.29 (5 min ago) 18.52 (15 min ago)

Nominal I/O speed: 0.66 MB/s

File system: 104.72 seconds

Write speed: 158 MB/s

Read speed: 684 MB/s


CPU Usage:

TypeOverallIndividual cores
System53 %63 %45 %60 %45 %
User38 %32 %42 %35 %42 %
Idle9 %5 %13 %5 %14 %


Top Processes by CPU:

Process (count)SourceCPULocation
Other processes?183.77 %
VirtualBoxVMOracle America, Inc.110.96 %
EtreCheckApp Store33.29 %
Google ChromeGoogle, Inc.11.57 %
DockApple7.52 %


Top Processes by Memory:

Process (count)SourceRAM usageLocation
VirtualBoxVMOracle America, Inc.4.14 GB
Google ChromeGoogle, Inc.50 MB
EtreCheckApp Store29 MB
Google Chrome HelperGoogle, Inc.19 MB
Adobe CEF HelperAdobe Systems, Inc.13 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
java?6 MB57 KB
mDNSResponderApple2 MB1 MB
DropboxDropbox, Inc.2 MB956 KB
SpotifySpotify1 MB586 KB
netbiosdApple2 MB47 KB


Virtual Memory Information:

Available RAM306 MB
Free RAM16 MB
Used RAM7.70 GB
Cached files291 MB
Swap Used3.14 GB


Software Installs (past 30 days):

NameVersionInstall Date
EPSON Software Updater2018-08-29
Screen1.8.02018-09-05
Adobe Flash Player2018-09-12
Adobe Pepper Flash Player2018-09-12
Keynote8.02018-09-24
Numbers5.02018-09-24
Remote Mouse2.9032018-09-24
Pages7.02018-09-24
Gatekeeper Configuration Data1552018-09-25
EtreCheck5.02018-09-26


End of report

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