"apple wants to make changes" prompt
Lately I've been getting an "apple wants to make changes" prompt asking for my password. Is this Apple or someone hacking me?
iMac, macOS Sierra (10.12.6), 3.06 gh, Intel Core i3
Lately I've been getting an "apple wants to make changes" prompt asking for my password. Is this Apple or someone hacking me?
iMac, macOS Sierra (10.12.6), 3.06 gh, Intel Core i3
I have now had a recurrence of the problem since.
Is that supposed to read "not had a reoccurrence"?
Tituricse may be been part of the problem but you still have some nasty software installed - cleanmymac2. Rerun Etrecheck and use its Clean Up feature to remove the files listed under Clean Up. It's consider to be akin to malware by most of us here. Uninstall according to the developer's instructions: How To Uninstall CleanMyMac 2? Complete Removal of Mac Apps.
As far a McAfee is concerned it is totally unnecessary on a Mac. There are no know viruses for Mac and its got a history of false positives. Also it's a system resource hog. You would be better off uninstalling it and following the recommendations in this user tip: Effective defenses against malware and other threats
First uninstall CleanMyMac2. It is considered akin to malware by many around here. How To Uninstall CleanMyMac 2? Complete Removal of Mac Apps
After uninstalling, rerun Etrecheck to make sure all cleanmymac and symantec files have been removed.
Next, go to your User/Home/Library/Launch Agents folder and delete the com.Tituricsec.plist file.
Lastly remove the Seagate and Western Digital software. You Mac does not need any 3rd party software to manage external hard drive. It only interferes with the system's performance.
I'm having the same problem, can you help me?
EtreCheck version:5.0 (5008)
Report generated:2018-09-26 16:58:40
Download EtreCheck from https://etrecheck.com
Runtime:5:46
Performance:Poor
Sandbox:Enabled
Full drive access:Disabled
Problem:Other problem
Major Issues:
Anything that appears on this list needs immediate attention.
Runaway process- A process is using a large percentage of your CPU.
Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.
Heavy CPU usage- Some processes are using an unusually high amount of CPU.
Low disk space- This machine is running critically low on free hard drive space.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage- This machine is using a large amount of RAM.
High battery cycle count- Your battery may be losing capacity.
Unsigned files- There are unsigned software files installed. They appear to be legitimate but should be reviewed.
System modifications- There are a large number of system modifications running in the background.
Corrupt hosts file- Hosts file is corrupt.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (Retina, 13-inch, Early 2015)
MacBook Pro Model: MacBookPro12,1
1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core
8 GB RAM -Not upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1867 ok
BANK 1/DIMM0 - 4 GB DDR3 1867 ok
Battery: Health = Normal - Cycle count = 919
Video Information:
Intel Iris Graphics 6100 - VRAM: 1536 MB
Color LCD 2560 x 1600
2275W 1920 x 1080
Drives:
disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 250.79 GB
disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes)
disk1s1 - Macintosh HD (APFS) (Shared - 235.75 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk1s3 - Recovery (APFS) [Recovery] (Shared)
disk1s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used)
disk2 - APPLE SD Card Reader 7.78 GB (SD Card)
Internal USB 5 Gbit/s USB
disk2s1 - 4TV (MS-DOS FAT32) 7.78 GB (3.28 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 250.79 GB (8.99 GB free)
APFS
Mount point: /
Encrypted
disk1s4 - VM [APFS VM] (Shared - 5.37 GB used)
APFS
Mount point: /private/var/vm
disk2s1 - 4TV 7.78 GB (4.49 GB free)
MS-DOS FAT32
Mount point: /Volumes/4TV
Network:
Interface usbmodem1411: MT65xx Preloader 2
Interface usbmodem1421: MT65xx Preloader
Interface SAMSUNG_MDM: SAMSUNG Modem
Interface SAMSUNG_VSP: SAMSUNG Serial
Interface SAMSUNG_MDM3: SAMSUNG Modem 2
Interface SAMSUNG_MDM4: SAMSUNG Modem 3
Interface SAMSUNG_MDM5: SAMSUNG Modem 4
Interface SAMSUNG_MDM6: SAMSUNG Modem 5
Interface fw0: Thunderbolt FireWire
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en4: iPhone
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: About 6 days
Configuration Files:
/etc/hosts - Count: 148 - Corrupt!
Configuration Profiles:
Information not available
Security:
| System | Status |
|---|---|
| Gatekeeper | Enabled |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist
Executable: /opt/X11/lib/X11/xinit/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/PACESupport.plist
Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.aladdin.hasplmd.plist
Executable: /usr/libexec/hasplmd -s -f
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist
Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/org.chromium.chromoting.plist
Executable: /Library/PrivilegedHelperTools/org.chromium.chromoting.me2me.sh --run-from-launchd
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.aladdin.aksusbd.plist
Executable: /usr/libexec/aksusbd -f
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist
Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist
Executable: /opt/X11/lib/X11/xinit/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/org.serviio.server.plist
Executable: /bin/bash '/Library/Application Support/Serviio/bin/serviio.sh'
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
52 32-bit apps
Kernel Extensions:
/Library/Application Support/HASP/kexts
aksfridge.kext (1.0.16332)
/Library/Application Support/VirtualBox
VBoxDrv.kext (Oracle America, Inc., 5.2.10)
VBoxNetAdp.kext (Oracle America, Inc., 5.2.10)
VBoxNetFlt.kext (Oracle America, Inc., 5.2.10)
VBoxUSB.kext (Oracle America, Inc., 5.2.10)
/Library/Extensions
MOTUFireWireAudio.kext (MOTU, 1.6 64254 - SDK 10.4)
MOTUMicroBookAudio.kext (MOTU, 1.6 64254 - SDK 10.4)
MOTUPCIAudio.kext (MOTU, 1.6 64254 - SDK 10.4)
Motu MIDI Driver.kext (MOTU, 1.6 64254 - SDK 10.4)
SONYDeviceType04.kext (Sony Corporation, 1.3.0.06030 - SDK 10.10)
/System/Library/Extensions
AvidMboxPro.kext (1.3.0 - SDK 10.7)
ssuddrv.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.6)
DigiDal.kext (10.3.10.613 - SDK 10.6)
FocusriteUSB2Audio.kext (1.9 - SDK 10.6)
PACESupportFamily.kext (5.9.1 - SDK 10.6)
Seagate Storage Driver.kext (Seagate Technologies LLC, 5.2.6 (26977) - SDK 10.4)
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
PACESupportLeopard.kext (5.9.1 - SDK 10.4)
PACESupportPanther.kext (5.9.1 - SDK 10.-1)
PACESupportSnowLeopard.kext (5.9.1 - SDK 10.6)
PACESupportTiger.kext (5.9.1 - SDK 10.4)
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
SeagateLeafPowSecDriver_10_4.kext (Seagate Technologies LLC, 5.2.6 (26977) - SDK 10.4)
SeagateLeafPowSecDriver_10_5.kext (Seagate Technologies LLC, 5.2.6 (26977) - SDK 10.5)
SeagateDriveIcons.kext (Seagate Technologies LLC, 5.2.6 (26977) - SDK 10.4)
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
ssudmdmcontrol.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.6)
ssudmdmdata.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.6)
ssudmtp.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.5)
ssudserial.kext (DEVGURU Co., Ltd., 1.4.42 - SDK 10.6)
Startup Items:
DigidesignLoader Path: /Library/StartupItems/DigidesignLoader
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 158 Apple tasks |
| [Running] | 57 Apple tasks |
| [Killed] | 70 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 168 Apple tasks |
| [Running] | 76 Apple tasks |
| [Killed] | 55 Apple tasks |
Launch Agents:
| [Running] | com.sony.SonyAutoLauncher.agent.plist (Sony Corporation - installed 2017-05-02) |
| [Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-06-18) |
| [Running] | com.avid.mboxpro.helper.plist (Avid Technology Inc - installed 2014-11-13) |
| [Running] | com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2018-02-21) |
| [Loaded] | com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2018-08-02) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-16) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-06-18) |
| [Running] | org.chromium.chromoting.plist (? 81572da9 - installed 2018-07-24) |
| [Loaded] | org.macosforge.xquartz.startx.plist (? d225a7da - installed 2014-08-12) |
| [Running] | com.motu.MOTULauncher.plist (MOTU - installed 2014-10-17) |
| [Running] | com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e - installed 2017-05-02) |
| [Running] | com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2018-02-22) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-01) |
Launch Daemons:
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-08-27) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-09-08) |
| [Loaded] | com.skype.skypeinstaller.plist (? a81aef1d - installed 2017-07-26) |
| [Loaded] | org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2014-08-12) |
| [Loaded] | jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2016-05-31) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-16) |
| [Running] | com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-06-18) |
| [Loaded] | com.bombich.ccchelper.plist (? 95aa4cb8 - installed 2015-05-29) |
| [Not Loaded] | org.virtualbox.startup.plist (? 700b9385 - installed 2018-04-23) |
| [Loaded] | com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2015-05-29) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-18) |
| [Loaded] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Running] | org.serviio.server.plist (? 16e32f40 - installed 2017-12-01) |
| [Loaded] | com.avid.bsd.shoe.plist (Avid Technology Inc - installed 2015-03-19) |
| [Loaded] | com.aladdin.hasplmd.plist (? c5d97ee2 - installed 2015-11-24) |
| [Running] | com.aladdin.aksusbd.plist (? 882ffbab - installed 2015-11-24) |
| [Not Loaded] | org.eyebeam.SelfControl.plist (? 858c5989 - installed 2015-05-16) |
| [Loaded] | PACESupport.plist (? ab6b5614 - installed 2013-02-01) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04) |
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-16) |
| [Running] | com.paceap.eden.licensed.plist (243LU875E5 - installed 2015-08-10) |
| [Running] | com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-06-01) |
User Launch Agents:
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2016-05-17) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (243LU875E5 - installed 2018-08-08) |
| [Running] | com.spotify.webhelper.plist (? 0 - installed 2018-09-24) |
| [Loaded] | com.skype.skype.shareagent.plist (243LU875E5 - installed 2018-09-17) |
User Login Items:
Backup and Sync (Google, Inc. - installed 2018-05-30)
(/Applications/Backup and Sync.app/Contents/MacOS/Backup and Sync)
iTunesHelper (Apple - installed 2018-07-11)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesH elper)
Deezer (BLOGMUSIK SAS - installed 2017-01-09)
(/Applications/Deezer.app/Contents/MacOS/Deezer)
MusicManagerHelper (? - installed 2018-05-15)
(~/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpers/MusicManagerHe lper.app/Contents/MacOS/MusicManagerHelper)
KiesAgent (? - installed 2016-05-16)
(/Applications/Kies.app/Contents/MacOS/KiesAgent.app/Contents/MacOS/KiesAgent)
Internet Plug-ins:
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-11)
AdobeAAMDetect: 3.0.0.0 (installed 2018-06-18)
FlashPlayer-10.6: 31.0.0.108 (installed 2018-09-12)
AdobePDFViewerNPAPI: 15.008.20082 (installed 2016-05-17)
QuickTime Plugin: 7.7.3 (installed 2018-07-20)
Flash Player: 31.0.0.108 (installed 2018-09-12)
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)
SharePointBrowserPlugin: 14.6.5 (installed 2016-06-16)
AdobePDFViewer: 15.008.20082 (installed 2016-05-17)
PepperFlashPlayer: 31.0.0.108 (installed 2018-09-12)
EPPEX Plugin: 10.0 (installed 2015-04-10)
JavaAppletPlugin: 15.0.1 (installed 2015-10-16)
3rd Party Preference Panes:
Flash Player (installed 2018-08-27)
Mbox Pro (installed 2014-11-13)
Seagate Dashboard for Mac OSX (installed 2015-04-01)
Time Machine:
Time Machine information not available
Performance:
System Load: 7.14 (1 min ago) 18.29 (5 min ago) 18.52 (15 min ago)
Nominal I/O speed: 0.66 MB/s
File system: 104.72 seconds
Write speed: 158 MB/s
Read speed: 684 MB/s
CPU Usage:
| Type | Overall | Individual cores | |||
| System | 53 % | 63 % | 45 % | 60 % | 45 % |
| User | 38 % | 32 % | 42 % | 35 % | 42 % |
| Idle | 9 % | 5 % | 13 % | 5 % | 14 % |
Top Processes by CPU:
| Process (count) | Source | CPU | Location |
| Other processes | ? | 183.77 % | |
| VirtualBoxVM | Oracle America, Inc. | 110.96 % | |
| EtreCheck | App Store | 33.29 % | |
| Google Chrome | Google, Inc. | 11.57 % | |
| Dock | Apple | 7.52 % |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| VirtualBoxVM | Oracle America, Inc. | 4.14 GB | |
| Google Chrome | Google, Inc. | 50 MB | |
| EtreCheck | App Store | 29 MB | |
| Google Chrome Helper | Google, Inc. | 19 MB | |
| Adobe CEF Helper | Adobe Systems, Inc. | 13 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| java | ? | 6 MB | 57 KB | |
| mDNSResponder | Apple | 2 MB | 1 MB | |
| Dropbox | Dropbox, Inc. | 2 MB | 956 KB | |
| Spotify | Spotify | 1 MB | 586 KB | |
| netbiosd | Apple | 2 MB | 47 KB |
Virtual Memory Information:
| Available RAM | 306 MB |
| Free RAM | 16 MB |
| Used RAM | 7.70 GB |
| Cached files | 291 MB |
| Swap Used | 3.14 GB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| EPSON Software Updater | 2018-08-29 | |
| Screen | 1.8.0 | 2018-09-05 |
| Adobe Flash Player | 2018-09-12 | |
| Adobe Pepper Flash Player | 2018-09-12 | |
| Keynote | 8.0 | 2018-09-24 |
| Numbers | 5.0 | 2018-09-24 |
| Remote Mouse | 2.903 | 2018-09-24 |
| Pages | 7.0 | 2018-09-24 |
| Gatekeeper Configuration Data | 155 | 2018-09-25 |
| EtreCheck | 5.0 | 2018-09-26 |
End of report
People have approached Apple Support with this issue and were told to install and run anti-virus/malware software. It's worked for some.
"apple wants to make changes" prompt