"apple wants to make changes" prompt

Thank you so much for your help! It looks like it worked! If it didn't I'll be back!

Thanks again,

Krista

Thanks for the quick response!

When I hold down Command + R key it is just refreshing the page or nothing happens. Is there another way to access that Disk Utility?

You hold down those keys when you startup your Mac and keep them held down until the Apple icon and progress bar appear.

People have approached Apple Support with this issue and were told to install and run anti-virus/malware software. It's worked for some.