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Apple ID Problems

My phone is continuously asking for the password for my Apple ID for an old email, which was never my Apple ID to begin with? It will not let me do anything without putting a password in... so i tried to put my password in for my actual Apple ID, and of course it says "this oldemail@old.com is not and Apple ID". I'm so lost!!!!

iPhone 6s Plus, iOS 10.3.3, APPLE ID

Posted on Aug 10, 2018 12:00 PM

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Posted on Aug 10, 2018 1:15 PM

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for an old Apple ID password is often caused by updates to apps/purchases that were made when using the old ID. Those purchases are tied to the old ID and can't be transferred. One option is to delete the apps/purchases made by the old ID and download them using the new ID if desired.

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Question marked as Best reply

Aug 10, 2018 1:15 PM in response to brittanyfrombaltimore

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for an old Apple ID password is often caused by updates to apps/purchases that were made when using the old ID. Those purchases are tied to the old ID and can't be transferred. One option is to delete the apps/purchases made by the old ID and download them using the new ID if desired.

Apple ID Problems

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