HomeKit pairing problems
i can’t pair accessories with HomeKit. When I scan the number the system keep searching without adding HUE or Tado’s accessories.
Any suggestions?
null-OTHER, iOS 11.4.1, HomeKit
User profile for user:
i_rina
User level:
Community Specialist
Greetings franc9,
Thanks for visiting the Apple Support Communities! I understand you're unable to add accessories to the Home app on your iPad, as the process continuously searches when you scan the HomeKit code from the accessory.
The following support article provides helpful information for setting up accessories with the Home app: Use the Home app on your iPhone, iPad, and iPod touch
Specifically, the first section gives helpful suggestions:
If the issue remains, let's have you verify your HomeKit accessories and your iPad are turned on and connected with the same Wi-Fi network, and that your iPad has Bluetooth turned on. I also suggest restarting your iPad and accessories: Restart your iPhone, iPad, or iPod touch
Additionally, you might need to restore the accessories to factory settings if the accessories were previously used in another home. There might be a reset button on the accessories you can use. Calling the accessory manufacturer, visiting their website, or checking the manual can help to find more information for resetting the accessory to factory settings.
Let me know how the provided suggestions work for you.
Kind regards.
Thanks for visiting the Apple Support Communities! I understand you're unable to add accessories to the Home app on your iPad, as the process continuously searches when you scan the HomeKit code from the accessory.
The following support article provides helpful information for setting up accessories with the Home app: Use the Home app on your iPhone, iPad, and iPod touch
Specifically, the first section gives helpful suggestions:
Before you begin
- Update your iPhone, iPad, or iPod touch to the latest version of iOS.
- Make sure that you have one or more HomeKit-enabled accessories. Look for the label “Works with Apple HomeKit” on the product packaging.
- On your iOS device, sign in to iCloud with your Apple ID and turn on iCloud Keychain and Home to edit home users and use accessories on all of your iOS devices.
- To set up accessories and automation, allow Home to use your location.
If the issue remains, let's have you verify your HomeKit accessories and your iPad are turned on and connected with the same Wi-Fi network, and that your iPad has Bluetooth turned on. I also suggest restarting your iPad and accessories: Restart your iPhone, iPad, or iPod touch
Additionally, you might need to restore the accessories to factory settings if the accessories were previously used in another home. There might be a reset button on the accessories you can use. Calling the accessory manufacturer, visiting their website, or checking the manual can help to find more information for resetting the accessory to factory settings.
Let me know how the provided suggestions work for you.
Kind regards.