macbook pro 13" 2018 random freeze

Hi!

What version of macOS are you running? There were 2 supplemental updates released, specifically for 2018 MacBook Pros. The 2nd supplemental update helped my 15" 2018 MBP a ton.

You can check by opening System Preferences, then Software Update. Make sure there are no updates available.

Hope this helps,
Richard

alx980 wrote:

Exact same problem, getting a crash every 2-3 days or so on my 3 weeks old MBP 13"/16GB/256/.

Sometimes it's not the freeze, it's something different: upon opening the lid, i get a completely garbled up screen (super pixelated, greenish/grayish hue) where i can only see the mouse moving, nothing else can be observed; the mouse arrow itself is just a huge pixel, about 1 x 1 cm on screen. Shutting down is the only thing that helps.

For the freeze yesterday i managed to copy the error report: it's all about Bridge OS! See below:

{"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version ":"Bridge OS 2.4.1 (15P6805)","timestamp":"2018-09-20 14:22:40.80 +0000","incident_id":"A38855BC-160F-4170-946B-CC144FA47BDF"}

Bridge OS is the watchOS derivative that runs on the T1/T2 Touch ID/Touch Bar Mac

With your same Apple ID you can sign up for a free Developers Account and start a conversation with Apple engineers

Bug Reporter https://bugreport.apple.com/

I have been reading this discussion for some time. Bought the laptop the day it came out. It froze randomly occasionally at first, then frequently, then daily, then twice a day. No reason based on what's open at the time. Reading this thread did not encourage me to waste time with Apple.

But now it no longer freezes because I figured out the problem. Hook it up to a monitor? It doesn't freeze. When does it freeze? When I am swiping down with two fingers AND A THIRD LAZY FINGER ACCIDENTALLY BRUSHES THE TOUCH PAD. Only then. So this is a hardware problem that may--or may not--be fixable by software.

So I wonder if Apple knows this already, has decided it's not immediately fixable and, like the crumbs problem (that it eventually did fix), it will wait till the next iteration, meantime driving a whole generation of users crazy.

Anyway, I would be curious if anyone else solved the problem the same way I did. Works for me!

Allow me to chime in and say that I have been personally called by Apple to try to diagnose the problem on my Macbook. It is not true that Apple is doing nothing (nor ignoring) the problem. Unfortunately, I think I couldn't be as helpful as I thought as the problem didn't occur anymore to me after they called me. Not sure whether my machine got scared of going to the doctor 😀!

Anyway, I would encourage Apple Technical Support to reach out to people in the forum reporting more frequent issues as I believe there is much more to investigate 🙂

PS: Not sure if this can help anybody, but running some analysis on my crashlogs I noticed that all the time I have a report from Adobe Creative Cloud. After I disabled it from starting automatically on boot, it seems to have solved my issue. I would be curious to know how many of us are using Creative Cloud (and leaving the process running in background).

PPS: The more you guys write in the forum, the better it is. Try to describe well how the problem happened, what programs you were using and what software you had running in the background when the problem occurred. Being a SWE myself I can relate to the Apple engineering team and say that it is very hard to find the exact cause of these problems as they are hardly reproducible on other systems.

https://venturebeat.com/2018/07/25/apple-t2-chip-blamed-for-2018-macbook-pro-and -imac-pro-crashes/

Definitely looks like a serious lingering issue to me.

Call support. Do everything they tell you to. If problem still occurs they have no choice but to offer you a return if you insist on it.

If this isn't fixed anytime soon Apple ought to recall all its MBPs.

"Regular" MacOS 10.14.1 was released on Tuesday after the product announcements, A security update was released shortly after that, for Mojave, High Sierra, Sierra, but NOT El Capitan.

Try switching to "regular" 10.14.1 and the security update and see if that fixes it. Some have reported that it does fix their issues.

"Regular" MacOS 10.14.1 was released on Tuesday after the product announcements, A security update was released shortly after that, for Mojave, High Sierra, Sierra, but NOT El Capitan.

Try switching to "regular" 10.14.1 and the security update and see if that fixes it. Some have reported that it does fix their issues.

Hey I wanna give a quick update, I think it might help some people.

I've posted about two months ago on having multiple complete freezes when trackpad dies, screen is alive but can't interact and the only way to fix is a hard reboot. That happened 4 or 5 times in the span of a month or so.

I haven't been having those kind of freezes in a long time. I have a strong assumption of what it might have caused them.

I originally thought it was a graphic card issue of some sort, since that would mostly happen when watching videos, but I decided to bring it to the apple store and the genius dude told me there are generally three reasons of why that would happen.

1) Disk (physical) corruption (in that case you'd need to change it)

2) Disk Partition corruption (a full blown reinstallation should do the trick)

3) Sometimes using cracked adobe products (yikes, I feel like that might be my case, since in the two months I haven't used those programs I haven't had any crash)

This is happening when I open ibooks. After a few a minutes, it freezes the macbook

I can also report that since 10.14.1 I have not experienced this issue again. Before it was a daily occurrence. If you are having this problem then update to the latest version.

It may be a slim sliver of hope, but about 2 weeks ago, I called Apple support about this issue. It was obvious from the call that the particular agent I talked to did not have any specific technical service bulletins or other references to rely upon in providing assistance for this problem.

Nonetheless, they walked me through doing a dirty re-install of High Sierra ( I did not have to restore data and apps from Time Machine). So far, I have not had any additional freezes. Having said that, though, I never knew (like many of you) what might be the triggering freezes. I have not rigorously stress-tested my machine in an attempt to make it freeze. Hence, I’m not 100% sure the re-install of High Sierra did the trick. At this point, Mojave is on the horizon and we can all hope that this issue is software-based and will be solved.

C’mon Apple...at least put out a statement or something.

If the Mac is this new it is definitely still covered by "Apple Telephone Technical Support" which is 90 days - If I were you, personally I would contact experts via phone.

You can also use the following link to check your coverage and proceed to book an appointment for any required hardware repair.

Check Your Service and Support Coverage - Apple Support

I updated almost a week ago to Mohave. I have not had ANY freezes since then. I did have to tweak my scanner which is still only supporting high Sierra. In talking with my Tech person I then mentioned the random cursor movement when I wrote e-mails. she had me bring it in to the store and they reset the PRAM.... not difficult to do and it seems to have helped that problem also.

i am finally beginning to enjoy my computer.... i know some people updated to Mohave and may still have problems.... but it seems to have cured the kernel problem that was causing many of the freezes. If you have not updated, go for it.... and please let this list know if it works!

Make sure you upgrade to Mojave.... I have not had a freeze since I upgraded.... going on 12 days.... and previously I was freezing numerous times per day. Also running the Pro 13".... with 2T hard drive and upgraded Ram

Good luck!

If you or anyone else is still freezing after upgrade, call Apple and ask for upgraded tech support.... keep demanding it...Apple has got to know how to figure out to fix all this!