macbook pro 13" 2018 random freeze

I'm having the exact same problem on my 2018 13" Macbook Pro. I've had it just three weeks and it's frozen four times. I restarted the device in Safe Mode two days ago and back in normal mode today and it froze again.

Apps running at the time: Mail, Safari, Chrome, Grammarly, Calendar, Messages, Slack, and Amazon Music.

If the Mac is this new it is definitely still covered by "Apple Telephone Technical Support" which is 90 days - If I were you, personally I would contact experts via phone.

You can also use the following link to check your coverage and proceed to book an appointment for any required hardware repair.

Check Your Service and Support Coverage - Apple Support

Hello,

To add to the list of people seeing this problem. I have a 4 week old Mac Book pro that has done this also. Twice in the last 2 days. Just freezes and then restarts.

Pretty much just running safari and chrome

I have also the new Macbook Pro 2018 13" since 3 weeks and my notebook also crashed 4 times since then. The screen freezes and the trackpad isn't responding anymore. Only a hard reset with the fingerprint sensor button is helping with a reboot.

I was always on the firefox app while crashing and opened Mail, Firefox, Finder at the moment.

Is this a hardware problem or could be a software bug on the new macbooks? I also did some checks on startup but all was fine.

I have this problem, too. MBP2018 13 inch, freezes out of nowhere for some time and restarts. Once restarted a popup comes out telling me to send diagnostics to Apple.

Also starting to have problems with the keyboard where I get double spaces for some reason.

Add me to the list of recent purchasers of 2018 13” MBP with freezing issues (4 in the last 2 days). Usually using Safari at the time. No heavy duty gaming or video editing. Only cold reboot gets me out of it. This can’t be sloughed offf as a quirk of one individual’s machine. These machines come at premium price and should not be freezing up within a few weeks of purchase!

I have also experienced the same issue twice in two days, once right before the upgrade to High Sierra 10.13.6 Supplemental Update 2, and once right after (this morning). I own a MBP13 2018 (bought two weeks ago).

In the first case I was just watching a "mkv" file on VLC; in the second case I was using Google Maps in Chrome. In both situations I had to turn off the laptop by keeping the power up/off button for 4 seconds.

I have a fairly new system with not so many applications installed (and in both situations I wasn't running anything in the background). My previous laptop (a 2011 Macbook Pro 15") was operating in a way heavier (and sustained) stress and never gave me a single issue.

We have 2 new 2018 13" Macbook Pro with i7, 16 RAM and 1TB. The first was exchanged because it would go to sleep and not wake up. The second is randomly restarting. On top of which we have a 2014 13" MBP that stopped working after upgrading to High Sierra. We wiped it and reinstalled the operating system and it still crashes randomly. Remote diagnostics of no help. Apple Store no help. Waiting for extended diagnosis. I wish we could say that buying a new one would fix the problem, but the 2 new ones make me not want to purchase any more Apple products. I am hanging onto my 2014 15" MBP, still running Yosemite. After the i9 issue I will keep waiting. Seriously looking at Windows laptops where they don't act like you're crazy for wanting more RAM - and you don't need quite a much without having to run a VM. So pathetic and disappointing. And it's never their fault - they are never aware of an issue. Just upgrade and update the software, what could go wrong?

I have the same issue too, my Macbook Pro 13" with Touchbar froze three times and I've just bought it ten days ago. First two times it freezed when I was watching an MKV file on VLC, so I changed from VLC to MPV and it didn't freeze for a few days. Then just today, it froze while I had FL Studio, Chrome and Spotify open.

My laptop is on the newest update and the only way to get out of the frozen screen is a cold reboot with the power button.

Do you guys think its a software issue or is it just an issue on the new Macbooks?

I have the same issue. After 1 week of using my brand new MacBook Pro 13'' it started freezing every day. Keyboard pushes do not make any effect. Trackpad is frozen (it does not click). After few minutes MacBook restarts on its own (or I can shut it down by pushing fingerprint unlock button).

I, too have the MacBook Pro 13" and have also been having intermittent freezes, sometimes multiple times per day. I am on a high level Tech support at this time and they seem to know there is a problem... just not what to do about it yet. My computer is 4 weeks old and is causing me much grief ! Problem appears quite a bit during iMail which also seems to have a lot of issues.... quitting unexpectedly, not recognizing addresses, freezing during writing. But the freeze can happen anytime. I have no peripherals attached and it doesn't seem to matter if I plug in a time machine backup or not. It also can not be reproduced for tech support as one never knows when or where it will happen.

This MacBook is a mess! I've been told by Tech support to wait for an update that is being rolled out soon. I'm hoping that the problems will be fixed.... if you are thinking about buying this computer, wait a bit until this is resolved!

Given the numerous occurrences of this issue, on brand new MBPs nonetheless, my expectation is that Apple push a notification or advisory to registered owners. That is what I’d expect from the world’s richest company that charges a premium price for its products.

I have same issue too. I bought MBP2018 13" week ago and it been frozen 2 times.
Apps was opened: VSCode, Google Chrome, Slack, Skype, iTerm2, Finder, Sublime3.

Seems there are already a lot of people has same problem.
Apple support please keep eye on this issue, hope you'll find solution shortly.
Best Regards,
Pavel

This happened to me as well, the day after I had purchased the device. At the moment, I had Spotify, Slack, Google Chrome and iTunes open and I was browsing the web on Chrome.

MBP 13-in 2018 i7

16GB RAM