Macbook Air keyboard malfunction

Question

Gajenn.Noida Author

Level 1

12 points

Macbook Air keyboard malfunction

Hi,

I am, using the below mention mac model

MacOS High Sierra

MacBook Air (13-inch, 2017)

Version : 10.13.6 (17G65)

Keyboard suddenly changed something by itself and it is typing wrong characters now. Like mentioned below sentence is - A quick brown fox jumps over the lazy dog @ 1234567890 . Now see what it types-

a qiuiucjk brown fox jkium,ps over the lazy donf @ 123456787890.

Tried : Reseting NVRAMm, Safe mode, Upgrade - Nothing worked

MacBook Air, macOS High Sierra (10.13.6)

Posted on Aug 15, 2018 12:52 PM

Reply

Answer 1

Joseph_S.

Community Specialist

Aug 16, 2018 9:34 AM in response to Gajenn.Noida

Good afternoon Gajenn.Noida,

Welcome to the Apple Support Communities!

I understand the keyboard on your MacBook Pro is typing the wrong characters. I would suggest first checking the keyboard settings in System Preferences to make sure the correct keyboard has been assigned.
Click the  menu and choose System Preferences > Keyboard > Input Sources
What keyboard is showing on the left?
If your primary keyboard is not showing, click the + icon at the bottom of the list and select it.
Select the option to "Show input menu in menu bar"
If your primary keyboard is showing, you can test the keys by opening the Keyboard Viewer.
Tap the keys that are giving you trouble in the Keyboard Viewer. Do the letters type accurately?
macOS Sierra: Use the Keyboard Viewer
If so, we have narrowed this down to a hardware issue. Click on the "Service and Support" section of the resource below to find an Apple Store Genius or an Apple Authorized Service Provider near you.

Find Locations - Service - Apple Stores and Apple Authorized Service Providers

Take care.