macbook pro mid 2012 running slow, not responding

Hello,

I’ve taken a look at the forums as to why my mid 2012 MacBook pro is running slowly (most forums point to ram or hard drive issues), my main concern is that while streaming netflix, no other apps open, it says that the window is using significant memory, at which point it becomes nonresponse, and I have to force restart the computer. I have already ordered a ram upgrade from OWC to see if it will help, apart from that is there anything else I should be looking into. I’ve ran the etrecheck report and included it below.

Thanks for the help

EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-08-19 19:40:13

Download EtreCheck from https://etrecheck.com

Runtime: 7:42

Performance: Below Average

Major Issues:

Anything that appears on this list needs immediate attention.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

High battery cycle count - Your battery may be losing capacity.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Clean up - There are orphan files that could be removed.

Unsigned files - There are unsigned software file installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro Model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 GB RAM - Upgradeable

BANK 0/DIMM0 - 2 GB DDR3 1600 ok

BANK 1/DIMM0 - 2 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 1069

Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800

Drives:

disk0 - APPLE HDD TOSHIBA MK5065GSXF 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 499.25 GB

disk1 - Macintosh HD (Journaled HFS+) 498.88 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

Mounted Volumes:

disk1 - Macintosh HD 498.88 GB (68.14 GB free)

Journaled HFS+

Mount point: /

System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About 2 hours

System Load: 1.66 (1 min ago) 1.57 (5 min ago) 1.50 (15 min ago)

Security:

Unsigned Files:

Launchd: /Library/LaunchAgents/com.divx.update.agent.plist

Executable: /Library/Application Support/DivX/DivXUpdate.app/Contents/MacOS/DivXUpdate /silent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.divx.dms.agent.plist

Executable: /Library/Application Support/DivX/DMSLaunch.app/Contents/MacOS/DMSLaunch

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

23 32-bit apps

Kernel Extensions:

/Library/Extensions

[Loaded] SymXIPS.kext (Symantec, 8.1 - SDK 10.10)

[Loaded] SymInternetSecurity.kext (Symantec, 7.8.1 - SDK 10.11)

[Loaded] SymIPS.kext (Symantec, 7.8.1 - SDK 10.11)

[Loaded] NortonForMac.kext (Symantec, 7.8.1 - SDK 10.11)

/System/Library/Extensions

[Not Loaded] UsbEthernetGadget.kext (1.0.0d1)

System Launch Agents:

System Launch Daemons:

Launch Agents:

Launch Daemons:

User Launch Agents:

User Login Items:

iTunesHelper Application (? - installed 2018-02-09)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

AgentAntidote SMLoginItem (? - installed 2013-10-26)

(/Applications/Antidote 8.app/Contents/Library/LoginItems/AgentAntidote.app)

Internet Plug-ins:

Flip4Mac WMV Plugin: (installed 2013-04-27)

FlashPlayer-10.6: (installed 2018-08-14)

QuickTime Plugin: (installed 2018-07-29)

AdobePDFViewerNPAPI: (installed 2018-08-14)

AdobePDFViewer: (installed 2018-08-14)

DivX Web Player: (installed 2014-01-11)

Flash Player: (installed 2018-08-14)

OVSHelper: (installed 2014-01-11)

SharePointBrowserPlugin: (installed 2010-08-25)

JavaAppletPlugin: (installed 2014-01-26)

User Internet Plug-ins:

WebEx64: (installed 2015-12-11)

Safari Extensions:

3rd Party Preference Panes:

Flash Player (installed 2018-07-27)

Flip4Mac WMV (installed 2013-01-09)

Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 498.88 GB - Disk used: 430.73 GB

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Top Processes by Energy Use:

Virtual Memory Information:

Clean up:

~/Library/LaunchAgents/com.logmein.rescue.sa.986fe628-8afd-40c7-be50-a5ba9ca6350 4.plist

/var/tmp/LogMeIn Rescue - 3603/Support-LogMeInRescue.app/Contents/MacOS/Support-LogMeInRescue

Executable not found

Diagnostics Information (past 7 days):

2018-08-18 21:31:59 com.apple.WebKit.WebContent CPU (7 times)

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

2018-08-14 18:23:00 Safari.app Crash

/Applications/Safari.app

2018-08-12 20:11:26 Kernel Panic

End of report