Pop-up window: Apple wants to make changes

I repeatedly get a pop-up window saying “Apple want to make changes. Enter your password to allow this.” There is no mention of what is to be changed nor why. I, of course, don’t enter the password and have to close three iterations of the window before it goes away until the next day.

Is this an attempted hack of my computer? IF so, how to delete it from my system?


User uploaded file


Mac Pro (mid 2010), OS X 10.13.5

VIN,MacBook Air (13-inch Mid 2011), macOS High Sierra (10.13.5)

Posted on Aug 19, 2018 4:45 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2019 1:17 PM

It's malware/adware. Do not enter your password.


Restart and hold down the Shift key. This will put the Mac into Safe Mode. Only specific items are allowed to load, meaning this garbage will not be able to pop up. Once in Safe Mode, then you'll be able to run MalwareBytes to remove it.

107 replies

Sep 15, 2018 7:08 PM in response to tammylig

I had same issue. I believe it first appeared when I was reading a news site, perhaps the Washington post, as another poster suggested. It would pop up periodically and it would go away for a while when I hit cancel 3 times. Followed tammylig's advice - except for Malwarebytes. The Plugins panel did have a plug in I did not remember seeing or using in the past, called Widevine something or other. I unchecked it in this plug in panel. But then I used finder to search for the plug in and then trashed it, and emptied the trash. Hopefully, that gets rid of it.

Sep 16, 2018 9:37 AM in response to QZ9

Following the suggestions of many participants in this thread, I downloaded and ran Malewarebytes (trial version). It found just two files of concern:

/Users/xxx/Library/Application Support/com.Tituricsec

/Users/xxx/Library/LaunchAgents/com.Tituricsec.plist


I deleted both files and emptied the trash.


That was over three days ago. Have rebooted the Mac and run Firefox, Safari and Chrome. So far, the annoying twice-daily pop-up has not popped up again.


Couldn’t find much about Tiuricsec on-line, so don’t have any third-party confirmation that this was the offending software. It’s interesting that nobody else has mentioned Tiuricsec.


Will post again if the pop-up reappears.


As the OP I want to thank all for helping address this issue.

Sep 19, 2018 7:32 AM in response to QZ9

It appears this adware/malware is doing what a lot of newer ones do. It keeps changing the name of the files it uses to run. Some of these have a list of thousands of names it randomly chooses.


I've been following all of the topics of this malware, and even in the same topic, MalwareBytes finds different file names that when removed, clear up this "Apple wants to make changes" junk.

Sep 16, 2018 5:46 PM in response to QZ9

I found the the Tituricsec files as well. I deleted them several weeks ago and have not had the problem since.


After finding this malware, I decided that I should have an AV program. I purchased McAfee Total Protection and installed it on 4 Macs. The scans found ( and quarantined) some additional files that looked suspicious and I deleted them as well.


After a week or so, I began having network problems (Bonjour not working, some Macs not able to ping others, et al). I drove myself crazy looking at router and firewall configurations, but I couldn't solve the problems. Today, on a whim, I decided to uninstall McAfee on all 4 Macs. I don't understand why, but all my network problems magically disappeared! It doesn't make sense. I can't prove that McAfee was the culprit, but I'm not going to recommend it to anyone after this experience.


David Krause

Sep 18, 2018 7:20 AM in response to madscally

1. Download Malwarebytes from https://www.malwarebytes.com. It is free to use a few times.

2. Run a scan using Malwarebytes. It may show you some threats that are "quarantined".

3. Follow Malwarebytes instructions to delete the threats.


At this point your problem may be solved. You may want to pay for a subscription to Malwarebytes, which will allow you to set up a regular schedule to automatically scan and identify new problems.


In my case I was getting three popups every day, and Malwarebytes showed three "Adware" threats. After deleting these three threats, I no longer get the popups.

Sep 19, 2018 7:59 AM in response to QZ9

Have been getting this pop-up 'Apple Wants to Make Changes' requesting my password. Not right so checked my extensions and plugins and found Stuckopoe and thought I successfully removed. This continued to happen so I ran Malware Bytes and it found and quarantined/removed several items, mostly Stuckopoe related. Will report back in a week or so to be sure this corrected the problem.

Sep 19, 2018 11:30 AM in response to QZ9

It seems like a scam to be told to go pay for something to solve a problem that only started after an update.

I had only used my laptop 4 times in the past 3 weeks to view google maps as I was on vacation. When I got home I did a system update and this pop up started. I am weary as most of the things I have read tell us to download something else to solve the issue. Sounds like an added layer of malware. I just dont understand how I got it since all I did was run an update.


It would be reassuring if Apple would weigh in on this solution. Thanks Apple in advance.

Sep 19, 2018 1:42 PM in response to Krlandry6

First off, MalwareBytes for Mac was written by a long-time trusted member here - thomas_r. - under the name of AdwareMedic

Thomas is now Director of Mc Products for the company.


Next, " Free download comes with a 30-day trial of Premium. " >

Malwarebytes for Mac — Mac Antivirus Replacement | Malwarebytes

https://www.malwarebytes.com/mac/

So it is NOT a scam to get you to buy it - you cn clean up your system and uninstall it if you want

Sep 19, 2018 3:14 PM in response to Krlandry6

The networks you connected to while on vacation, were they networks you managed and controlled?

Malware is a blanket term that spans not just viruses, which are a form of malware. You can pick up something from it being placed into a network, another infected computer already on a network, websites, ads within websites, software installed with malicious files within it. A macOS update won’t install malware but for all intents and purposes it actually scans for it and also macOS is designed that when you restart or turn on your computer it runs a scan then. I can understand not wanting to install a program however read through this and countless other threads, most of us trust it because malwarebytes is on that doesn’t go fiddling or removing important systems files like some purported cleaning programs

Sep 19, 2018 6:35 PM in response to I'm dumber than you

That box is supposed to wiggle when you enter an incorrect admin name, password, or both. The box you're seeing is legitimate. That is, the OS is presenting it because some app is asking permission to install in places it isn't normally allowed. In this case, it's a malicious app that you most definitely don't want to give such permission no matter how many times it asks.

Sep 21, 2018 2:05 PM in response to QZ9

Those "Tituricsec" files look like they probably belong to something that we call Adware.OperatorMac at Malwarebytes. I'm guessing that's what they were detected as. If so, this isn't true malware, in the sense that it's doing malicious things to you. It's adware, which does things like inject ads in your browser, or change your search engine.


I'll be interested to hear if removing those files cured the problem. We haven't seen this particular behavior, but we have seen new variants of OperatorMac circulating lately. It's possible this behavior only happens after it has been installed for a while.

Sep 21, 2018 3:16 PM in response to thomas_r.

thomas_r,


As stated in my 9/16 post, deleting the Tituricsec files made the annoyance go away for the subsequent three days. Now, after an additional five days, the pop-up has not reappeared. So that's a total of eight days without a pop-up.


"True" maleware or not, it was a PITA. One doesn't know, when faced with the pop-up, the degree of its maliciousness. Therefore, all such occurrences should be aggressively attacked.

Sep 21, 2018 3:29 PM in response to QZ9

"True" malware or not, it was a PITA.

No doubt.


The only reason for the distinction is malware is intended to do something malicious. Such as destroying files, encrypting your data (ransomware), or any other action that causes harm to your computer/files or tries to get money out of you.


Adware, on the other hand, is only highly annoying . Its not intended to do any of the above. Just bombard your computer with ads. Which, some of them do so aggressively, they slow the entire computer down.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Pop-up window: Apple wants to make changes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.