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Pop-up window: Apple wants to make changes

I repeatedly get a pop-up window saying “Apple want to make changes. Enter your password to allow this.” There is no mention of what is to be changed nor why. I, of course, don’t enter the password and have to close three iterations of the window before it goes away until the next day.

Is this an attempted hack of my computer? IF so, how to delete it from my system?


User uploaded file


Mac Pro (mid 2010), OS X 10.13.5

VIN,MacBook Air (13-inch Mid 2011), macOS High Sierra (10.13.5)

Posted on Aug 19, 2018 4:45 PM

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Posted on Aug 19, 2018 11:29 PM

I'm having the same problem on my Mac Pro with High Sierra 10.13.6. It occurs every 2 or 3 days and goes away after exactly 3 pop-ups and 3 cancels. I believe that it is malware mainly because I trust that Apple would not do this. Also, the use of "Apple" vs. "Finder" or some other system component is troubling. I'm using a WatchGuard Firebox T-70 security appliance with network anti-virus and I thought that I was immune from this stuff... apparently not. I listened to the "security now" podcast suggested by macfrombrampton and although possible, that vulnerability sounds like a bit of a stretch. I would appreciate an update if anyone finds out anything else. Otherwise, I'll sit and wait for Mojave and hope that no damage is done.

107 replies

Sep 7, 2018 7:35 AM in response to artphiffer

Very good of them to take the time to help you out with that. I took Mathew's post as more of a question of why the OS doesn't stop things like this. Apple does incorporate quite a bit of quiet protection in the background of the OS. But, like any such protection, it can only block what it knows about. Newer threats first have to be found and recognized, then the time taken to figure out how to effectively block/remove it, and then distribute those fixes.

Sep 8, 2018 7:39 PM in response to artphiffer

Above I stated that Apple Support helped me correct the "Apple wants to make changes" pop-up. I take it all back. After making the changes to Safari's preferences, I had thought that the problem was solved, but it reoccured. I will call back to Apple Support once again to see if there are other fixes. I will post anything that I learn from them on this thread.

Sep 11, 2018 7:14 AM in response to QZ9

I just had the same problem. To resolve, I first emptied the caches in Safari, then closed all apps. Re-opened Safari and went to Preferences -> Manage Website Data and deleted all cookies, etc that I didn't use or recognize. Closed Safari again and went to ~User -> Library -> Safari -> Databases and deleted all databases that I didn't use or recognize. Re-opened Safari and all other apps and the popup message no longer appears.

Sep 13, 2018 7:24 AM in response to pipfromhanover

There’s a bit more to it. You’ve checked safari but also check for unknown programs installed to your Mac. If you haven’t run Malwarebytes. Check users and groups > login items


Basically you’re checking places programs can hide. Also check watch to see if the pop up happens on specific websites you may end up contacting that webmaster as they may not know their server is flooding out popups

Most of these aren’t actual popups but JavaScript so the way it comes up bypasses some blocks you may already have in pl

Sep 13, 2018 7:49 AM in response to QZ9

Like a novice idiot, I fell for this and entered my password after getting the "Apple wants to make changes" pop up. Then I checked the forums and found this thread. Needless to say I should have checked the forum first! Anyway, I have immediately changed my MAC access password. Then I ran Malwarebytes and deleted everything it detected. Then I cleared: Cache, history & website data. Here are a few links to help clean up your computer.


Free Antivirus Replacement & Anti-Malware Tool | Malwarebytes

https://nektony.com/blog/how-to-reset-safari-on-mac

https://macsecurity.net/view/188-remove-anysearchmanager-malware-from-mac

Sep 13, 2018 1:17 PM in response to QZ9

I called Apple Support today, 9/13/18. They said it's ok and to type password. I had just uninstalled Norton Security because I realized I didn't need it. The weird thing was though, the popup came after it UNinstalled and my computer restarted. Apple Support said it was ok. I hope they are right. They helped me install Malwarebytes as well at my request.

Sep 13, 2018 1:31 PM in response to Gailbrickner

I called Apple Support today, 9/13/18. They said it's ok and to type password.

It would be interesting to know what number you called. It's hard to believe an Apple employee would say it's okay to allow a vague request for admin access.


Is this a number you found by doing a Google search for "Apple support", or the actual customer service number found on Apple's site?

Sep 15, 2018 2:44 PM in response to QZ9

I've had the same problem for about two weeks. The open Safari browser disappears and a few seconds late, the pop-up appears, asking for a password. This morning, I took the advice of several posters and downloaded the trial version of Malwarebytes. After the first scan, Malwarebytes found and quarantined two files titled "com.ExploreSearchResults" and "com.ExploreSearchResults.plist"

Sep 15, 2018 7:08 PM in response to tammylig

I had same issue. I believe it first appeared when I was reading a news site, perhaps the Washington post, as another poster suggested. It would pop up periodically and it would go away for a while when I hit cancel 3 times. Followed tammylig's advice - except for Malwarebytes. The Plugins panel did have a plug in I did not remember seeing or using in the past, called Widevine something or other. I unchecked it in this plug in panel. But then I used finder to search for the plug in and then trashed it, and emptied the trash. Hopefully, that gets rid of it.

Sep 16, 2018 9:37 AM in response to QZ9

Following the suggestions of many participants in this thread, I downloaded and ran Malewarebytes (trial version). It found just two files of concern:

/Users/xxx/Library/Application Support/com.Tituricsec

/Users/xxx/Library/LaunchAgents/com.Tituricsec.plist


I deleted both files and emptied the trash.


That was over three days ago. Have rebooted the Mac and run Firefox, Safari and Chrome. So far, the annoying twice-daily pop-up has not popped up again.


Couldn’t find much about Tiuricsec on-line, so don’t have any third-party confirmation that this was the offending software. It’s interesting that nobody else has mentioned Tiuricsec.


Will post again if the pop-up reappears.


As the OP I want to thank all for helping address this issue.

Sep 19, 2018 7:32 AM in response to QZ9

It appears this adware/malware is doing what a lot of newer ones do. It keeps changing the name of the files it uses to run. Some of these have a list of thousands of names it randomly chooses.


I've been following all of the topics of this malware, and even in the same topic, MalwareBytes finds different file names that when removed, clear up this "Apple wants to make changes" junk.

Pop-up window: Apple wants to make changes

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