Pop-up window: Apple wants to make changes

I repeatedly get a pop-up window saying “Apple want to make changes. Enter your password to allow this.” There is no mention of what is to be changed nor why. I, of course, don’t enter the password and have to close three iterations of the window before it goes away until the next day.

Is this an attempted hack of my computer? IF so, how to delete it from my system?


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Mac Pro (mid 2010), OS X 10.13.5

VIN,MacBook Air (13-inch Mid 2011), macOS High Sierra (10.13.5)

Posted on Aug 19, 2018 4:45 PM

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Posted on Sep 1, 2018 6:04 AM

Check Safari > Preferences > Websites > then the Plug-Ins panel on the bottom left corner. Look and see if you have anything there you don't recognize. I suggest too actually running Malwarebytes and see if it detects it. This one is pretty solid of at least finding a part of a file tied to any form of malware. The wording is definitely off as someone pointed out Apple Vs Finder. It's definitely something installed or piece of something attached to a program or file.

Prior to this happening do you remember if you downloaded or were prompted to update anything that wasn't done directly through the Mac App Store.

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Question marked as Top-ranking reply

Sep 1, 2018 6:04 AM in response to QZ9

Check Safari > Preferences > Websites > then the Plug-Ins panel on the bottom left corner. Look and see if you have anything there you don't recognize. I suggest too actually running Malwarebytes and see if it detects it. This one is pretty solid of at least finding a part of a file tied to any form of malware. The wording is definitely off as someone pointed out Apple Vs Finder. It's definitely something installed or piece of something attached to a program or file.

Prior to this happening do you remember if you downloaded or were prompted to update anything that wasn't done directly through the Mac App Store.

Sep 19, 2018 8:08 PM in response to drumkroozer

will show what installs were made on the date that an actual password was provided to this pop up?

If the person clicked cancel, the software wasn't install so I doubt macOS took note.


Run etrecheck. It lists the software installed in the last month. Not sure were it gets the dates.


etrecheck

Download etrecheck. Click on the download link at the bottom of the screen. http://etrecheck.com/

Run etrecheck. The first five runs are free.

How to post etrecheck findings:

1) click on "Share report"

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2) click on "Copy report"

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3) Paste the information into an ASC forum reply.


Using EtreCheck by etresoft, the author https://discussions.apple.com/docs/DOC-11591

Stamp of approval https://discussions.apple.com/docs/DOC-8181

Sep 16, 2018 9:37 AM in response to QZ9

Following the suggestions of many participants in this thread, I downloaded and ran Malewarebytes (trial version). It found just two files of concern:

/Users/xxx/Library/Application Support/com.Tituricsec

/Users/xxx/Library/LaunchAgents/com.Tituricsec.plist


I deleted both files and emptied the trash.


That was over three days ago. Have rebooted the Mac and run Firefox, Safari and Chrome. So far, the annoying twice-daily pop-up has not popped up again.


Couldn’t find much about Tiuricsec on-line, so don’t have any third-party confirmation that this was the offending software. It’s interesting that nobody else has mentioned Tiuricsec.


Will post again if the pop-up reappears.


As the OP I want to thank all for helping address this issue.

Sep 18, 2018 7:20 AM in response to madscally

1. Download Malwarebytes from https://www.malwarebytes.com. It is free to use a few times.

2. Run a scan using Malwarebytes. It may show you some threats that are "quarantined".

3. Follow Malwarebytes instructions to delete the threats.


At this point your problem may be solved. You may want to pay for a subscription to Malwarebytes, which will allow you to set up a regular schedule to automatically scan and identify new problems.


In my case I was getting three popups every day, and Malwarebytes showed three "Adware" threats. After deleting these three threats, I no longer get the popups.

Sep 11, 2018 7:14 AM in response to QZ9

I just had the same problem. To resolve, I first emptied the caches in Safari, then closed all apps. Re-opened Safari and went to Preferences -> Manage Website Data and deleted all cookies, etc that I didn't use or recognize. Closed Safari again and went to ~User -> Library -> Safari -> Databases and deleted all databases that I didn't use or recognize. Re-opened Safari and all other apps and the popup message no longer appears.

Sep 13, 2018 7:24 AM in response to pipfromhanover

There’s a bit more to it. You’ve checked safari but also check for unknown programs installed to your Mac. If you haven’t run Malwarebytes. Check users and groups > login items


Basically you’re checking places programs can hide. Also check watch to see if the pop up happens on specific websites you may end up contacting that webmaster as they may not know their server is flooding out popups

Most of these aren’t actual popups but JavaScript so the way it comes up bypasses some blocks you may already have in pl

Sep 13, 2018 7:49 AM in response to QZ9

Like a novice idiot, I fell for this and entered my password after getting the "Apple wants to make changes" pop up. Then I checked the forums and found this thread. Needless to say I should have checked the forum first! Anyway, I have immediately changed my MAC access password. Then I ran Malwarebytes and deleted everything it detected. Then I cleared: Cache, history & website data. Here are a few links to help clean up your computer.


Free Antivirus Replacement & Anti-Malware Tool | Malwarebytes

https://nektony.com/blog/how-to-reset-safari-on-mac

https://macsecurity.net/view/188-remove-anysearchmanager-malware-from-mac

Sep 15, 2018 2:44 PM in response to QZ9

I've had the same problem for about two weeks. The open Safari browser disappears and a few seconds late, the pop-up appears, asking for a password. This morning, I took the advice of several posters and downloaded the trial version of Malwarebytes. After the first scan, Malwarebytes found and quarantined two files titled "com.ExploreSearchResults" and "com.ExploreSearchResults.plist"

Sep 19, 2018 7:32 AM in response to QZ9

It appears this adware/malware is doing what a lot of newer ones do. It keeps changing the name of the files it uses to run. Some of these have a list of thousands of names it randomly chooses.


I've been following all of the topics of this malware, and even in the same topic, MalwareBytes finds different file names that when removed, clear up this "Apple wants to make changes" junk.

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Pop-up window: Apple wants to make changes

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