Etrecheck - BIG problems.

Question

Level 1

51 points

Etrecheck - BIG problems.

Please help me to sort this report out. I know it's the RED parts that must be dealt with but I need to know how to deal with them.

EtreCheck version: 3.4.6 (460)

Report generated 2018-03-05 12:51:21

Download EtreCheck from https://etrecheck.com

Runtime: 21:46

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

Video Information:ⓘ

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440

Disk Information:ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (547.24 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

XHCI Root Hub SS Simulation

Western Digital My Book 1140 1 TB

GenesysLogic USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

XHCI Root Hub USB 2.0 Simulation

GenesysLogic USB2.0 Hub

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

Canon iP7200 series

USB2.0 Hub

AKM AK5370

EHCI Root Hub Simulation

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

Apple Inc. MacBook Air SuperDrive

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Virtual disks:ⓘ

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 999.83 GB (475.88 GB free)

Physical disk: (null) 999.83 GB (475.88 GB free)

System Software:ⓘ

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: less than an hour

Gatekeeper:ⓘ

Anywhere [Fix Gatekeeper security]

Kernel Extensions:ⓘ

/Library/StartupItems/BRESINKx86Monitoring

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]

System Launch Agents:ⓘ

[failed] com.apple.CalendarAgent.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.pbs.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.printtool.agent.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.tccd.plist (Apple, Inc. - installed 2018-01-22)

[not loaded] 4 Apple tasks

[loaded] 118 Apple tasks

[running] 18 Apple tasks

System Launch Daemons:ⓘ

[failed] com.apple.coresymbolicationd.plist (Apple, Inc. - installed 2018-01-23)

[not loaded] 54 Apple tasks

[loaded] 134 Apple tasks

[running] 46 Apple tasks

Launch Agents:ⓘ

[running] com.micromat.TechToolProAgent.plist (Micromat, Inc. - installed 2018-01-31) [Lookup]

[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2018-03-02) [Lookup]

Launch Daemons:ⓘ

[running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-02-17) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-02-08) [Lookup]

[running] com.micromat.TechToolProDaemon.plist (Micromat, Inc. - installed 2018-01-31) [Lookup]

[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12) [Lookup]

User Launch Agents:ⓘ

[failed] com.iskysoft.iTransferHelper.plist (DAWEI GUO - installed 2018-03-01) [Lookup]

User Login Items:ⓘ

CCC User Agent Application (Bombich Software, Inc. - installed 2018-02-17)

(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

iSkysoft iTransfer Helper Application

(~/Library/Application Support/iSkysoft iTransfer/iSkysoft iTransfer Helper.app)

iSkysoft Helper Compact Application

(~/Library/Application Support/Helper/iSkysoft Helper Compact.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-24)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Internet Plug-ins:ⓘ

Silverlight: 5.1.50901.0 (installed 2018-02-22) [Lookup]

iPhotoPhotocast: 7.0 (installed 2018-01-24)

QuickTime Plugin: 7.7.1 (installed 2018-01-23)

JavaAppletPlugin: 14.9.0 (installed 2018-01-22) Check version

EPPEX Plugin: 10.0 (installed 2018-01-16) [Lookup]

Safari Extensions:ⓘ

None

3rd Party Preference Panes:ⓘ

TechTool Protection (installed 2018-01-31) [Lookup]

Trusteer Endpoint Protection (installed 2018-03-02) [Lookup]

Time Machine:ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 452.11 GB

Destinations:

Time Machine [Local]

Total size: 999.83 GB

Total number of backups: 11

Oldest backup: 27/02/2018 17:30

Last backup: 05/03/2018 11:59

Size of backup disk: Too small

Backup size 999.83 GB < (Disk used 452.11 GB X 3)

Top Processes by CPU:ⓘ

94% WebProcess

6% SystemUIServer

6% kernel_task

2% AppleIDAuthAgent

1% firefox-bin

Top Processes by Memory:ⓘ

12.68 GB WebProcess

1.03 GB kernel_task

152 MB rapportd

126 MB firefox-bin

69 MB coreservicesd

Virtual Memory Information:ⓘ

9 MB Available RAM

9 MB Free RAM

15.99 GB Used RAM

0 B Cached files

24.01 GB Swap Used

Software installs (last 30 days):ⓘ

IBM Security Trusteer Endpoint Protection: (installed 2018-02-07)

My Image Garden V362: (installed 2018-02-16)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2018-02-22)

IBM Security Trusteer Endpoint Protection: (installed 2018-03-02)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2018-03-05 12:44:08 Dock.app Crash [Open]

2018-03-05 11:58:07 SystemUIServer.app Crash [Open]

Cause: objc_msgSend() selector name: class

com.volitans-software.smartutilitymenuextra

com.apple.menuextra.TimeMachine

com.apple.menuextra.bluetooth

com.apple.menuextra.airport

com.apple.menuextra.textinput

com.apple.menuextra.volume

com.apple.menuextra.clock

2018-03-04 14:27:35 iMovie HD.app Hang [Open]

2018-03-04 14:24:58 WebProcess.app Crash [Open]

Cause: Bundle controller class:

BrowserBundleController

Thanks.

iMac, OS X Mountain Lion (10.8.5)

Posted on Mar 5, 2018 5:15 AM

Reply

Answer 1

BobHarris

Level 9

56,807 points

Mar 6, 2018 6:06 AM in response to makey

Some Googling seems to imply that WebProcess is related to Safari and WebKit (the foundation for Safari).

I would look at the browser tabs you have open, and the web sites you are visiting.

And look at the memory and CPU Safari is using via Applications -> Utilities -> Activity Monitor, and if it is getting high, quit Safari and re-start it. Maybe even re-start Safari with the "Shift" key held down to clear the Safari caches.

Or upgrade you macOS version so you get a newer Safari version. That would involved upgrading to at least El Capitan 10.11, Safari 10.12 or High Sierra 10.13

Reply

Answer 2

makey Author

Level 1

51 points

Mar 19, 2018 5:41 AM in response to Kurt Lang

After printing your post I've tried to get rid of all the offending items but I'm not sure that I succeeded in getting every last bit removed. Here's the latest "Poor" report:-

EtreCheck version: 3.4.6 (460)

Report generated 2018-03-19 12:26:28

Download EtreCheck from https://etrecheck.com

Runtime: 15:19

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information:ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

Video Information:ⓘ

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440

Disk Information:ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 983.35 GB (702.61 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

eDrive (disk0s4 - Journaled HFS+) /Volumes/eDrive : 15.87 GB (10.64 GB free)

USB Information:ⓘ

XHCI Root Hub SS Simulation

GenesysLogic USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

Western Digital My Book 1140 1 TB

XHCI Root Hub USB 2.0 Simulation

GenesysLogic USB2.0 Hub

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

Canon iP7200 series

USB2.0 Hub

AKM AK5370

EHCI Root Hub Simulation

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

Apple Inc. MacBook Air SuperDrive

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Virtual disks:ⓘ

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 999.83 GB (731.54 GB free)

Physical disk: (null) 999.83 GB (731.54 GB free)

System Software:ⓘ

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

~/Desktop/TO TRASH or NOT?/Temperature Monitor 2.app

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]

System Launch Agents:ⓘ

[not loaded] 4 Apple tasks

[loaded] 119 Apple tasks

[running] 22 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 54 Apple tasks

[loaded] 140 Apple tasks

[running] 42 Apple tasks

Launch Daemons:ⓘ

[running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-03-12) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-03-11) [Lookup]

User Login Items:ⓘ

CCC User Agent Application (Bombich Software, Inc. - installed 2018-02-17)

(~/Desktop/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-24)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Internet Plug-ins:ⓘ

Silverlight: 5.1.50901.0 (installed 2018-02-22) [Lookup]

iPhotoPhotocast: 7.0 (installed 2018-01-24)

QuickTime Plugin: 7.7.1 (installed 2018-01-23)

JavaAppletPlugin: 14.9.0 (installed 2018-01-22) Check version

EPPEX Plugin: 10.0 (installed 2018-01-16) [Lookup]

3rd Party Preference Panes:ⓘ

TechTool Protection (installed 2018-01-31) [Lookup]

Time Machine:ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 983.35 GB Disk used: 280.74 GB

Destinations:

Time Machine [Local]

Total size: 999.83 GB

Total number of backups: 9

Oldest backup: 16/03/2018 11:15

Last backup: 19/03/2018 11:16

Size of backup disk: Adequate

Backup size 999.83 GB > (Disk used 280.74 GB X 3)

Top Processes by CPU:ⓘ

3% AppleIDAuthAgent

2% kernel_task

2% WindowServer

1% Dock

0% fontd

Top Processes by Memory:ⓘ

1.28 GB kernel_task

277 MB WebProcess

152 MB Safari

150 MB mds

124 MB WindowServer

Virtual Memory Information:ⓘ

10.57 GB Available RAM

10.57 GB Free RAM

5.43 GB Used RAM

0 B Cached files

0 B Swap Used

Software installs (last 30 days):ⓘ

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2018-02-22)

IBM Security Trusteer Endpoint Protection: (installed 2018-03-02)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2018-03-19 11:56:38 Dock.app Crash [Open]

2018-03-19 11:43:34 Last shutdown cause: 0 - Power loss

2018-03-18 17:53:18 mdwrite Crash [Open]

Cause: objc_msgSend() selector name: wrapOutputObjectv:count:withUUID:

Also, it takes forever to move on from the "Checking Hardware" section.

Can you please help me, I'll do anything to completely remove the problems?

Reply

Answer 3

seventy one

Level 7

27,460 points

Mar 7, 2018 5:11 AM in response to makey

Go to Trusteer site and get their uninstall program. You still have Trusteer installed (or vestiges of). Until that is gone, you should not publish another Etrecheck which will only takes up more thread space.

Remove the bresink monitoring which is out of date.

Reply

Answer 4

etresoft

Level 9

56,308 points

Mar 18, 2018 6:21 AM in response to makey

Too late for what? That drive's not going anywhere. There is no magical test that will proclaim a hard drive to be good. There are numerous tests that will indicate failure. It is unfortunate when a drive fails, but it isn't worth arguing over. You could try erasing it and reinstalling the OS. There is a possibility that such a process will move the data off the bad sectors. But nothing is going to make that drive into a speed demon or reverse its inevitable death. If you want to keep using the machine, get yourself Thunderbolt SSD and enjoy a super-fast machine.

Reply

Answer 5

Kurt Lang

Level 9

68,478 points

Mar 19, 2018 6:07 AM in response to makey

Two items are still loaded and running.

Kernel Extensions: ⓘ

~/Desktop/TO TRASH or NOT?/Temperature Monitor 2.app

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]

It looks like you moved the kernel extension to the desktop, and yet, it's still loading. Delete it entirely from the drive and restart the computer.

3rd Party Preference Panes: ⓘ

TechTool Protection (installed 2018-01-31) [Lookup]

This massive resource hog is still installed. Click on the preference pane and turn all features OFF, if you haven't already.

Beyond that, as etresoft noted, the drive may be dying, which will also cause poor performance.

Reply

Answer 6

etresoft

Level 9

56,308 points

Mar 26, 2018 5:30 AM in response to makey

Hello again makey,

First of all, I want to apologize for telling you to start your own thread. This is your thread. I was just confused.

Hardware tests can only confirm a failure. They cannot guarantee a clean bill of health. They are good when you are having an intermittent failure and want to demonstrate, to Apple, for instance, that the hardware has failed and they should replace it.

There is no explanation for your problems other than a hardware failure. You could try to erase your hard drive and reinstall the operating system. But you have to do that carefully. Often when people are having a software conflict, they will just restore all the same software that caused the problem the first time.

However, in your case, you seem to have already worked though the most likely causes of software problems. I have little confidence that erasing the disk and reinstalling the OS is going to help. I could be wrong. I was wrong about who started this thread. But when it comes to further troubleshooting, who is going to pay the price for being wrong? I think the quickest way for you to get a functional, fast computer again is to start booting from an external thunderbolt SSD. I have high confidence that will work.

Reply

Answer 7

BobHarris

Level 9

56,807 points

Mar 26, 2018 6:02 AM in response to makey

There is nothing left in your EtreCheck report that would be causing the Below Average performance. So we have to guess, and the best guess is that your internal boot disk is doing too may retire.

Current SATA disk internal controllers can do 100's of retires (1 full rotation of the platter per retry for a theoretical maximum of 120 per second). The internal controller will NOT tell the operating system that it spent 10 seconds doing retries trying to satisfy your read request. It will just return the data, once it gets a successful read.

Those retries can seriously slow down your iMac's performance.

The Genius Bar does have diagnostics that can read and evaluate the S.M.A.R.T data stored in a SATA disk's internal controller.

You can get 3rd party utilities that will read S.M.A.R.T data (although a bit of arcane magic is needed to interpret the S.M.A.R.T. output.

NOTE: It is a guess that it is your internal disk. But everything posted recently says it is not software, as far as we can see.

Reply

Answer 8

makey Author

Level 1

51 points

Mar 9, 2018 2:51 AM in response to seventy one

I've managed to get rid of it from System Preferences by using ctrl and clicking it.

Reply

Answer 9

makey Author

Level 1

51 points

Mar 7, 2018 4:58 AM in response to BobHarris

I've deleted all of my Safari History because I resumed that must be using a lot of CPU and/or RAM but I still got another poor Etrecheck Report and I just don't understand how to regain the memory loss.

Can you help?:-

EtreCheck version: 3.4.6 (460)

Report generated 2018-03-07 12:14:27

Download EtreCheck from https://etrecheck.com

Runtime: 13:08

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

Video Information:ⓘ

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440

Disk Information:ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 983.35 GB (533.53 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

eDrive (disk0s4 - Journaled HFS+) /Volumes/eDrive : 15.87 GB (10.64 GB free)

USB Information:ⓘ

XHCI Root Hub SS Simulation

Western Digital My Book 1140 1 TB

GenesysLogic USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

XHCI Root Hub USB 2.0 Simulation

GenesysLogic USB2.0 Hub

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

USB2.0 Hub

AKM AK5370

EHCI Root Hub Simulation

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

Apple Inc. MacBook Air SuperDrive

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Virtual disks:ⓘ

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 999.83 GB (433.89 GB free)

Physical disk: (null) 999.83 GB (433.89 GB free)

System Software:ⓘ

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

~/Desktop/From Snow Leopard HD/Desk Top Items/MOVIES, VIDEO ALL Items/iMOVIE HD6.5.1 iDVD G3 Slick /iSKYSOFT VIDEO/iSkysoft Free Video Downloader/iSkysoft Free Video Downloader.app

[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6) [Lookup]

~/Desktop/From Snow Leopard HD/Desk Top Items/TechTool Pro 9.app

[not loaded] com.micromat.driver.spdKernel (1.0 - SDK 10.11) [Lookup]

[not loaded] com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.8) [Lookup]

~/Desktop/TemperatureMonitor.app

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]

System Launch Agents:ⓘ

[not loaded] 4 Apple tasks

[loaded] 119 Apple tasks

[running] 22 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 54 Apple tasks

[loaded] 139 Apple tasks

[running] 43 Apple tasks

User Login Items:ⓘ

CCC User Agent Application (Bombich Software, Inc. - installed 2018-02-17)

(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

iSkysoft iTransfer Helper Application

(~/Library/Application Support/iSkysoft iTransfer/iSkysoft iTransfer Helper.app)

iSkysoft Helper Compact Application

(~/Library/Application Support/Helper/iSkysoft Helper Compact.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-24)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Internet Plug-ins:ⓘ

Silverlight: 5.1.50901.0 (installed 2018-02-22) [Lookup]

iPhotoPhotocast: 7.0 (installed 2018-01-24)

QuickTime Plugin: 7.7.1 (installed 2018-01-23)

JavaAppletPlugin: 14.9.0 (installed 2018-01-22) Check version

EPPEX Plugin: 10.0 (installed 2018-01-16) [Lookup]

3rd Party Preference Panes:ⓘ

TechTool Protection (installed 2018-01-31) [Lookup]

Trusteer Endpoint Protection (installed 2018-03-02) [Lookup]

Time Machine:ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 983.35 GB Disk used: 449.81 GB

Destinations:

Time Machine [Local]

Total size: 999.83 GB

Total number of backups: 13

Oldest backup: 27/02/2018 17:30

Last backup: 07/03/2018 11:51

Size of backup disk: Too small

Backup size 999.83 GB < (Disk used 449.81 GB X 3)

Top Processes by CPU:ⓘ

4% firefox-bin

3% mdworker

1% kernel_task

1% WindowServer

Top Processes by Memory:ⓘ

1.65 GB kernel_task

127 MB Mail

116 MB WindowServer

109 MB mds

106 MB firefox-bin

Virtual Memory Information:ⓘ

10.86 GB Available RAM

10.86 GB Free RAM

5.14 GB Used RAM

0 B Cached files

0 B Swap Used

Software installs (last 30 days):ⓘ

IBM Security Trusteer Endpoint Protection: (installed 2018-02-07)

My Image Garden V362: (installed 2018-02-16)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2018-02-22)

IBM Security Trusteer Endpoint Protection: (installed 2018-03-02)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2018-03-07 11:58:28 Dock.app Crash [Open]

2018-03-07 11:51:33 cookied Crash [Open]

Cause: 207: CFNetwork internal error (0xc01a:/SourceCache/CFNetwork/CFNetwork-596.6.4/Cookies/CookieServer.cpp:36)

2018-03-07 11:48:24 SystemUIServer.app Crash [Open]

Cause: com.volitans-software.smartutilitymenuextra

com.apple.menuextra.TimeMachine

com.apple.menuextra.bluetooth

com.apple.menuextra.airport

com.apple.menuextra.textinput

com.apple.menuextra.volume

com.apple.menuextra.clock

2018-03-07 11:46:02 Last shutdown cause: 0 - Power loss

2018-03-06 16:29:24 Adobe Photoshop Elements 3.app Crash [Open]

2018-03-04 14:27:35 iMovie HD.app Hang [Open]

2018-03-04 14:24:58 WebProcess.app Crash [Open]

Cause: Bundle controller class:

BrowserBundleController

Reply

Answer 10

makey Author

Level 1

51 points

Mar 8, 2018 6:54 AM in response to BobHarris

I've deleted all of my Safari History because I resumed that must be using a lot of CPU and/or RAM but I still got another poor Etrecheck Report and I just don't understand how to regain the memory loss.

Can you help?:-

EtreCheck version: 3.4.6 (460)

Report generated 2018-03-07 12:14:27

Download EtreCheck from https://etrecheck.com

Runtime: 13:08

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information: ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440

Disk Information: ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 983.35 GB (533.53 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

eDrive (disk0s4 - Journaled HFS+) /Volumes/eDrive : 15.87 GB (10.64 GB free)

USB Information: ⓘ

XHCI Root Hub SS Simulation

Western Digital My Book 1140 1 TB

GenesysLogic USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

XHCI Root Hub USB 2.0 Simulation

GenesysLogic USB2.0 Hub

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

USB2.0 Hub

AKM AK5370

EHCI Root Hub Simulation

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

Apple Inc. MacBook Air SuperDrive

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Virtual disks: ⓘ

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 999.83 GB (433.89 GB free)

Physical disk: (null) 999.83 GB (433.89 GB free)

System Software: ⓘ

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

~/Desktop/From Snow Leopard HD/Desk Top Items/MOVIES, VIDEO ALL Items/iMOVIE HD6.5.1 iDVD G3 Slick /iSKYSOFT VIDEO/iSkysoft Free Video Downloader/iSkysoft Free Video Downloader.app

[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6) [Lookup]

~/Desktop/From Snow Leopard HD/Desk Top Items/TechTool Pro 9.app

[not loaded] com.micromat.driver.spdKernel (1.0 - SDK 10.11) [Lookup]

[not loaded] com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.8) [Lookup]

~/Desktop/TemperatureMonitor.app

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]

System Launch Agents: ⓘ

[not loaded] 4 Apple tasks

[loaded] 119 Apple tasks

[running] 22 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 54 Apple tasks

[loaded] 139 Apple tasks

[running] 43 Apple tasks

User Login Items: ⓘ

CCC User Agent Application (Bombich Software, Inc. - installed 2018-02-17)

(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

iSkysoft iTransfer Helper Application

(~/Library/Application Support/iSkysoft iTransfer/iSkysoft iTransfer Helper.app)

iSkysoft Helper Compact Application

(~/Library/Application Support/Helper/iSkysoft Helper Compact.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-24)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Internet Plug-ins: ⓘ

Silverlight: 5.1.50901.0 (installed 2018-02-22) [Lookup]

iPhotoPhotocast: 7.0 (installed 2018-01-24)

QuickTime Plugin: 7.7.1 (installed 2018-01-23)

JavaAppletPlugin: 14.9.0 (installed 2018-01-22) Check version

EPPEX Plugin: 10.0 (installed 2018-01-16) [Lookup]

3rd Party Preference Panes: ⓘ

TechTool Protection (installed 2018-01-31) [Lookup]

Trusteer Endpoint Protection (installed 2018-03-02) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 983.35 GB Disk used: 449.81 GB

Destinations:

Time Machine [Local]

Total size: 999.83 GB

Total number of backups: 13

Oldest backup: 27/02/2018 17:30

Last backup: 07/03/2018 11:51

Size of backup disk: Too small

Backup size 999.83 GB < (Disk used 449.81 GB X 3)

Top Processes by CPU: ⓘ

4% firefox-bin

3% mdworker

1% kernel_task

1% WindowServer

Top Processes by Memory: ⓘ

1.65 GB kernel_task

127 MB Mail

116 MB WindowServer

109 MB mds

106 MB firefox-bin

Virtual Memory Information: ⓘ

10.86 GB Available RAM

10.86 GB Free RAM

5.14 GB Used RAM

0 B Cached files

0 B Swap Used

Software installs (last 30 days): ⓘ

IBM Security Trusteer Endpoint Protection: (installed 2018-02-07)

My Image Garden V362: (installed 2018-02-16)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2018-02-22)

IBM Security Trusteer Endpoint Protection: (installed 2018-03-02)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2018-03-07 11:58:28 Dock.app Crash [Open]

2018-03-07 11:51:33 cookied Crash [Open]

Cause: 207: CFNetwork internal error (0xc01a:/SourceCache/CFNetwork/CFNetwork-596.6.4/Cookies/CookieServer.cpp:36)

2018-03-07 11:48:24 SystemUIServer.app Crash [Open]

Cause: com.volitans-software.smartutilitymenuextra

com.apple.menuextra.TimeMachine

com.apple.menuextra.bluetooth

com.apple.menuextra.airport

com.apple.menuextra.textinput

com.apple.menuextra.volume

com.apple.menuextra.clock

2018-03-07 11:46:02 Last shutdown cause: 0 - Power loss

2018-03-06 16:29:24 Adobe Photoshop Elements 3.app Crash [Open]

2018-03-04 14:27:35 iMovie HD.app Hang [Open]

2018-03-04 14:24:58 WebProcess.app Crash [Open]

Cause: Bundle controller class:

BrowserBundleController

Reply

Answer 11

makey Author

Level 1

51 points

Mar 9, 2018 3:00 AM in response to BobHarris

Apart from deleting all my History, I've also done a PRAM re-set so where do I click in the Etracheck Reports to locate and deal with the continuing high CPU and PRAM percentages? I've just done another Etrecheck test and it STILL shows "Poor".

The only red coloured one is the "Back Up Disk is Too Small" (which has always been there) but where in the other "Look Up" items do I go to sort this out?

Reply

Answer 12

makey Author

Level 1

51 points

Mar 17, 2018 10:46 AM in response to etresoft

I tried another Etrecheck report having started up from my external F/F drive which is High Sierra and it came up as "Good" instead of "Poor". I think the only reason it's not showing "Excellent" is because of the "Back up Drive is too small" situation.

I hope this means that, at least, the internal HD is O.K.

Reply

Answer 13

etresoft

Level 9

56,308 points

Mar 17, 2018 12:40 PM in response to makey

makey wrote:

I tried another Etrecheck report having started up from my external F/F drive which is High Sierra and it came up as "Good" instead of "Poor".

I don't know what an "F/F drive" is, but I assume it is some kind of external, mechanical drive.

I think the only reason it's not showing "Excellent" is because of the "Back up Drive is too small" situation.

No. The performance measure is strictly based on how long it takes to run the report. "Good" is about average for booting from an external drive as you did.

I hope this means that, at least, the internal HD is O.K.

It doesn't have any bearing on the internal drive at all.

Reply

Answer 14

makey Author

Level 1

51 points

Mar 18, 2018 4:48 AM in response to etresoft

Sorry about saying "F/F'" drive it's my terrible inability to type properly - I mean't to type "F/W 800" (firewire drive).

Is there any way I can check out the internal HD because I'd like to get it sorted before it's too late?

Reply

Answer 15

makey Author

Level 1

51 points

Mar 18, 2018 8:07 AM in response to etresoft

What I meant was before it's too late to be prepared for its eventual failure, as I know they do eventually. You mention there are numerous tests that will indicate failure so what are they?

Regarding tests, I wanted to know what is a method I can use to give me information about the drive's condition such as what bad blocks there might be - or not. It's just curiosity. Is there such a thing as a drive test procedure, either Apple or third party?

Reply

Etrecheck - BIG problems.

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