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Etrecheck - BIG problems.

Please help me to sort this report out. I know it's the RED parts that must be dealt with but I need to know how to deal with them.


EtreCheck version: 3.4.6 (460)

Report generated 2018-03-05 12:51:21

Download EtreCheck from https://etrecheck.com

Runtime: 21:46

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information:

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440


Disk Information:

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (547.24 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB


USB Information:

XHCI Root Hub SS Simulation

Western Digital My Book 1140 1 TB

GenesysLogic USB3.0 Hub

GenesysLogic USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

XHCI Root Hub USB 2.0 Simulation

GenesysLogic USB2.0 Hub

GenesysLogic USB2.0 Hub

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

Canon iP7200 series

USB2.0 Hub

AKM AK5370

EHCI Root Hub Simulation

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

Apple Inc. MacBook Air SuperDrive

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Apple Inc. Thunderbolt to FireWire Adapter


Virtual disks:

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 999.83 GB (475.88 GB free)

Physical disk: (null) 999.83 GB (475.88 GB free)


System Software:

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: less than an hour


Gatekeeper:

Anywhere [Fix Gatekeeper security]


Kernel Extensions:

/Library/StartupItems/BRESINKx86Monitoring

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]


System Launch Agents:

[failed] com.apple.CalendarAgent.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.pbs.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.printtool.agent.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.tccd.plist (Apple, Inc. - installed 2018-01-22)

[not loaded] 4 Apple tasks

[loaded] 118 Apple tasks

[running] 18 Apple tasks


System Launch Daemons:

[failed] com.apple.coresymbolicationd.plist (Apple, Inc. - installed 2018-01-23)

[not loaded] 54 Apple tasks

[loaded] 134 Apple tasks

[running] 46 Apple tasks


Launch Agents:

[running] com.micromat.TechToolProAgent.plist (Micromat, Inc. - installed 2018-01-31) [Lookup]

[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2018-03-02) [Lookup]


Launch Daemons:

[running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-02-17) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-02-08) [Lookup]

[running] com.micromat.TechToolProDaemon.plist (Micromat, Inc. - installed 2018-01-31) [Lookup]

[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12) [Lookup]


User Launch Agents:

[failed] com.iskysoft.iTransferHelper.plist (DAWEI GUO - installed 2018-03-01) [Lookup]


User Login Items:

CCC User Agent Application (Bombich Software, Inc. - installed 2018-02-17)

(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

iSkysoft iTransfer Helper Application

(~/Library/Application Support/iSkysoft iTransfer/iSkysoft iTransfer Helper.app)

iSkysoft Helper Compact Application

(~/Library/Application Support/Helper/iSkysoft Helper Compact.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-24)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

Silverlight: 5.1.50901.0 (installed 2018-02-22) [Lookup]

iPhotoPhotocast: 7.0 (installed 2018-01-24)

QuickTime Plugin: 7.7.1 (installed 2018-01-23)

JavaAppletPlugin: 14.9.0 (installed 2018-01-22) Check version

EPPEX Plugin: 10.0 (installed 2018-01-16) [Lookup]


Safari Extensions:

None


3rd Party Preference Panes:

TechTool Protection (installed 2018-01-31) [Lookup]

Trusteer Endpoint Protection (installed 2018-03-02) [Lookup]


Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 452.11 GB

Destinations:

Time Machine [Local]

Total size: 999.83 GB

Total number of backups: 11

Oldest backup: 27/02/2018 17:30

Last backup: 05/03/2018 11:59

Size of backup disk: Too small

Backup size 999.83 GB < (Disk used 452.11 GB X 3)


Top Processes by CPU:

94% WebProcess

6% SystemUIServer

6% kernel_task

2% AppleIDAuthAgent

1% firefox-bin


Top Processes by Memory:

12.68 GB WebProcess

1.03 GB kernel_task

152 MB rapportd

126 MB firefox-bin

69 MB coreservicesd


Virtual Memory Information:

9 MB Available RAM

9 MB Free RAM

15.99 GB Used RAM

0 B Cached files

24.01 GB Swap Used


Software installs (last 30 days):

IBM Security Trusteer Endpoint Protection: (installed 2018-02-07)

My Image Garden V362: (installed 2018-02-16)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2018-02-22)

IBM Security Trusteer Endpoint Protection: (installed 2018-03-02)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2018-03-05 12:44:08 Dock.app Crash [Open]

2018-03-05 11:58:07 SystemUIServer.app Crash [Open]

Cause: objc_msgSend() selector name: class

com.volitans-software.smartutilitymenuextra

com.apple.menuextra.TimeMachine

com.apple.menuextra.bluetooth

com.apple.menuextra.airport

com.apple.menuextra.textinput

com.apple.menuextra.volume

com.apple.menuextra.clock

2018-03-04 14:27:35 iMovie HD.app Hang [Open]

2018-03-04 14:24:58 WebProcess.app Crash [Open]

Cause: Bundle controller class:

BrowserBundleController





Thanks.

iMac, OS X Mountain Lion (10.8.5)

Posted on Mar 5, 2018 5:15 AM

Reply

Similar questions

54 replies

Mar 19, 2018 5:41 AM in response to Kurt Lang

After printing your post I've tried to get rid of all the offending items but I'm not sure that I succeeded in getting every last bit removed. Here's the latest "Poor" report:-


EtreCheck version: 3.4.6 (460)

Report generated 2018-03-19 12:26:28

Download EtreCheck from https://etrecheck.com

Runtime: 15:19

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Beachballing


Hardware Information:

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440


Disk Information:

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 983.35 GB (702.61 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

eDrive (disk0s4 - Journaled HFS+) /Volumes/eDrive : 15.87 GB (10.64 GB free)


USB Information:

XHCI Root Hub SS Simulation

GenesysLogic USB3.0 Hub

GenesysLogic USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

Western Digital My Book 1140 1 TB

XHCI Root Hub USB 2.0 Simulation

GenesysLogic USB2.0 Hub

GenesysLogic USB2.0 Hub

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

Canon iP7200 series

USB2.0 Hub

AKM AK5370

EHCI Root Hub Simulation

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

Apple Inc. MacBook Air SuperDrive

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter


Virtual disks:

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 999.83 GB (731.54 GB free)

Physical disk: (null) 999.83 GB (731.54 GB free)


System Software:

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

~/Desktop/TO TRASH or NOT?/Temperature Monitor 2.app

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]


System Launch Agents:

[not loaded] 4 Apple tasks

[loaded] 119 Apple tasks

[running] 22 Apple tasks


System Launch Daemons:

[not loaded] 54 Apple tasks

[loaded] 140 Apple tasks

[running] 42 Apple tasks


Launch Daemons:

[running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-03-12) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-03-11) [Lookup]


User Login Items:

CCC User Agent Application (Bombich Software, Inc. - installed 2018-02-17)

(~/Desktop/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-24)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

Silverlight: 5.1.50901.0 (installed 2018-02-22) [Lookup]

iPhotoPhotocast: 7.0 (installed 2018-01-24)

QuickTime Plugin: 7.7.1 (installed 2018-01-23)

JavaAppletPlugin: 14.9.0 (installed 2018-01-22) Check version

EPPEX Plugin: 10.0 (installed 2018-01-16) [Lookup]


3rd Party Preference Panes:

TechTool Protection (installed 2018-01-31) [Lookup]


Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 983.35 GB Disk used: 280.74 GB

Destinations:

Time Machine [Local]

Total size: 999.83 GB

Total number of backups: 9

Oldest backup: 16/03/2018 11:15

Last backup: 19/03/2018 11:16

Size of backup disk: Adequate

Backup size 999.83 GB > (Disk used 280.74 GB X 3)


Top Processes by CPU:

3% AppleIDAuthAgent

2% kernel_task

2% WindowServer

1% Dock

0% fontd


Top Processes by Memory:

1.28 GB kernel_task

277 MB WebProcess

152 MB Safari

150 MB mds

124 MB WindowServer


Virtual Memory Information:

10.57 GB Available RAM

10.57 GB Free RAM

5.43 GB Used RAM

0 B Cached files

0 B Swap Used


Software installs (last 30 days):

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2018-02-22)

IBM Security Trusteer Endpoint Protection: (installed 2018-03-02)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2018-03-19 11:56:38 Dock.app Crash [Open]

2018-03-19 11:43:34 Last shutdown cause: 0 - Power loss

2018-03-18 17:53:18 mdwrite Crash [Open]

Cause: objc_msgSend() selector name: wrapOutputObjectv:count:withUUID:


Also, it takes forever to move on from the "Checking Hardware" section.

User uploaded file

Can you please help me, I'll do anything to completely remove the problems?

Mar 25, 2018 6:08 AM in response to etresoft

Since my last post to you I tried starting up from my external Thunderbolt drive and here's the results. I hope you can explain all the technical meanings from the items found while on the Thunderbolt drive:-


User uploaded file

User uploaded file

User uploaded file

User uploaded file

User uploaded file

User uploaded file

User uploaded file

User uploaded file

User uploaded file

Please help this non technical person to understand all the meanings, where I've still got problems, and how to deal with them.


Many thanks.

Mar 27, 2018 8:38 AM in response to etresoft

I've done an Apple Hardware Test (Start up with "D" key held down) and this is the result:-

User uploaded file

User uploaded file

I did this test because of my concern about the community posts about the internal HD possibly being a problem.


User uploaded file

User uploaded file


User uploaded file


User uploaded file

User uploaded file

User uploaded file

User uploaded file

This last set is the SMART Check from the latest Etrecheck report.


What do you think about them?

Mar 7, 2018 4:58 AM in response to BobHarris

I've deleted all of my Safari History because I resumed that must be using a lot of CPU and/or RAM but I still got another poor Etrecheck Report and I just don't understand how to regain the memory loss.

Can you help?:-


EtreCheck version: 3.4.6 (460)

Report generated 2018-03-07 12:14:27

Download EtreCheck from https://etrecheck.com

Runtime: 13:08

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information:

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440


Disk Information:

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 983.35 GB (533.53 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

eDrive (disk0s4 - Journaled HFS+) /Volumes/eDrive : 15.87 GB (10.64 GB free)


USB Information:

XHCI Root Hub SS Simulation

Western Digital My Book 1140 1 TB

GenesysLogic USB3.0 Hub

GenesysLogic USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

XHCI Root Hub USB 2.0 Simulation

GenesysLogic USB2.0 Hub

GenesysLogic USB2.0 Hub

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

USB2.0 Hub

AKM AK5370

EHCI Root Hub Simulation

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

Apple Inc. MacBook Air SuperDrive

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Apple Inc. Thunderbolt to FireWire Adapter


Virtual disks:

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 999.83 GB (433.89 GB free)

Physical disk: (null) 999.83 GB (433.89 GB free)


System Software:

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

~/Desktop/From Snow Leopard HD/Desk Top Items/MOVIES, VIDEO ALL Items/iMOVIE HD6.5.1 iDVD G3 Slick /iSKYSOFT VIDEO/iSkysoft Free Video Downloader/iSkysoft Free Video Downloader.app

[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6) [Lookup]


~/Desktop/From Snow Leopard HD/Desk Top Items/TechTool Pro 9.app

[not loaded] com.micromat.driver.spdKernel (1.0 - SDK 10.11) [Lookup]

[not loaded] com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.8) [Lookup]


~/Desktop/TemperatureMonitor.app

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]


System Launch Agents:

[not loaded] 4 Apple tasks

[loaded] 119 Apple tasks

[running] 22 Apple tasks


System Launch Daemons:

[not loaded] 54 Apple tasks

[loaded] 139 Apple tasks

[running] 43 Apple tasks


User Login Items:

CCC User Agent Application (Bombich Software, Inc. - installed 2018-02-17)

(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

iSkysoft iTransfer Helper Application

(~/Library/Application Support/iSkysoft iTransfer/iSkysoft iTransfer Helper.app)

iSkysoft Helper Compact Application

(~/Library/Application Support/Helper/iSkysoft Helper Compact.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-24)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

Silverlight: 5.1.50901.0 (installed 2018-02-22) [Lookup]

iPhotoPhotocast: 7.0 (installed 2018-01-24)

QuickTime Plugin: 7.7.1 (installed 2018-01-23)

JavaAppletPlugin: 14.9.0 (installed 2018-01-22) Check version

EPPEX Plugin: 10.0 (installed 2018-01-16) [Lookup]


3rd Party Preference Panes:

TechTool Protection (installed 2018-01-31) [Lookup]

Trusteer Endpoint Protection (installed 2018-03-02) [Lookup]


Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 983.35 GB Disk used: 449.81 GB

Destinations:

Time Machine [Local]

Total size: 999.83 GB

Total number of backups: 13

Oldest backup: 27/02/2018 17:30

Last backup: 07/03/2018 11:51

Size of backup disk: Too small

Backup size 999.83 GB < (Disk used 449.81 GB X 3)


Top Processes by CPU:

4% firefox-bin

3% mdworker

3% mdworker

1% kernel_task

1% WindowServer


Top Processes by Memory:

1.65 GB kernel_task

127 MB Mail

116 MB WindowServer

109 MB mds

106 MB firefox-bin


Virtual Memory Information:

10.86 GB Available RAM

10.86 GB Free RAM

5.14 GB Used RAM

0 B Cached files

0 B Swap Used


Software installs (last 30 days):

IBM Security Trusteer Endpoint Protection: (installed 2018-02-07)

My Image Garden V362: (installed 2018-02-16)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2018-02-22)

IBM Security Trusteer Endpoint Protection: (installed 2018-03-02)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2018-03-07 11:58:28 Dock.app Crash [Open]

2018-03-07 11:51:33 cookied Crash [Open]

Cause: 207: CFNetwork internal error (0xc01a:/SourceCache/CFNetwork/CFNetwork-596.6.4/Cookies/CookieServer.cpp:36)

2018-03-07 11:48:24 SystemUIServer.app Crash [Open]

Cause: com.volitans-software.smartutilitymenuextra

com.apple.menuextra.TimeMachine

com.apple.menuextra.bluetooth

com.apple.menuextra.airport

com.apple.menuextra.textinput

com.apple.menuextra.volume

com.apple.menuextra.clock

2018-03-07 11:46:02 Last shutdown cause: 0 - Power loss

2018-03-06 16:29:24 Adobe Photoshop Elements 3.app Crash [Open]

2018-03-04 14:27:35 iMovie HD.app Hang [Open]

2018-03-04 14:24:58 WebProcess.app Crash [Open]

Cause: Bundle controller class:

BrowserBundleController

Mar 8, 2018 6:54 AM in response to BobHarris

I've deleted all of my Safari History because I resumed that must be using a lot of CPU and/or RAM but I still got another poor Etrecheck Report and I just don't understand how to regain the memory loss.

Can you help?:-


EtreCheck version: 3.4.6 (460)

Report generated 2018-03-07 12:14:27

Download EtreCheck from https://etrecheck.com

Runtime: 13:08

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information:

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440


Disk Information:

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 983.35 GB (533.53 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

eDrive (disk0s4 - Journaled HFS+) /Volumes/eDrive : 15.87 GB (10.64 GB free)


USB Information:

XHCI Root Hub SS Simulation

Western Digital My Book 1140 1 TB

GenesysLogic USB3.0 Hub

GenesysLogic USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

XHCI Root Hub USB 2.0 Simulation

GenesysLogic USB2.0 Hub

GenesysLogic USB2.0 Hub

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

USB2.0 Hub

AKM AK5370

EHCI Root Hub Simulation

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

Apple Inc. MacBook Air SuperDrive

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Apple Inc. Thunderbolt to FireWire Adapter


Virtual disks:

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 999.83 GB (433.89 GB free)

Physical disk: (null) 999.83 GB (433.89 GB free)


System Software:

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

~/Desktop/From Snow Leopard HD/Desk Top Items/MOVIES, VIDEO ALL Items/iMOVIE HD6.5.1 iDVD G3 Slick /iSKYSOFT VIDEO/iSkysoft Free Video Downloader/iSkysoft Free Video Downloader.app

[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6) [Lookup]


~/Desktop/From Snow Leopard HD/Desk Top Items/TechTool Pro 9.app

[not loaded] com.micromat.driver.spdKernel (1.0 - SDK 10.11) [Lookup]

[not loaded] com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.8) [Lookup]


~/Desktop/TemperatureMonitor.app

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]


System Launch Agents:

[not loaded] 4 Apple tasks

[loaded] 119 Apple tasks

[running] 22 Apple tasks


System Launch Daemons:

[not loaded] 54 Apple tasks

[loaded] 139 Apple tasks

[running] 43 Apple tasks


User Login Items:

CCC User Agent Application (Bombich Software, Inc. - installed 2018-02-17)

(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

iSkysoft iTransfer Helper Application

(~/Library/Application Support/iSkysoft iTransfer/iSkysoft iTransfer Helper.app)

iSkysoft Helper Compact Application

(~/Library/Application Support/Helper/iSkysoft Helper Compact.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-24)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

Silverlight: 5.1.50901.0 (installed 2018-02-22) [Lookup]

iPhotoPhotocast: 7.0 (installed 2018-01-24)

QuickTime Plugin: 7.7.1 (installed 2018-01-23)

JavaAppletPlugin: 14.9.0 (installed 2018-01-22) Check version

EPPEX Plugin: 10.0 (installed 2018-01-16) [Lookup]


3rd Party Preference Panes:

TechTool Protection (installed 2018-01-31) [Lookup]

Trusteer Endpoint Protection (installed 2018-03-02) [Lookup]


Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 983.35 GB Disk used: 449.81 GB

Destinations:

Time Machine [Local]

Total size: 999.83 GB

Total number of backups: 13

Oldest backup: 27/02/2018 17:30

Last backup: 07/03/2018 11:51

Size of backup disk: Too small

Backup size 999.83 GB < (Disk used 449.81 GB X 3)


Top Processes by CPU:

4% firefox-bin

3% mdworker

3% mdworker

1% kernel_task

1% WindowServer


Top Processes by Memory:

1.65 GB kernel_task

127 MB Mail

116 MB WindowServer

109 MB mds

106 MB firefox-bin


Virtual Memory Information:

10.86 GB Available RAM

10.86 GB Free RAM

5.14 GB Used RAM

0 B Cached files

0 B Swap Used


Software installs (last 30 days):

IBM Security Trusteer Endpoint Protection: (installed 2018-02-07)

My Image Garden V362: (installed 2018-02-16)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2018-02-22)

IBM Security Trusteer Endpoint Protection: (installed 2018-03-02)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2018-03-07 11:58:28 Dock.app Crash [Open]

2018-03-07 11:51:33 cookied Crash [Open]

Cause: 207: CFNetwork internal error (0xc01a:/SourceCache/CFNetwork/CFNetwork-596.6.4/Cookies/CookieServer.cpp:36)

2018-03-07 11:48:24 SystemUIServer.app Crash [Open]

Cause: com.volitans-software.smartutilitymenuextra

com.apple.menuextra.TimeMachine

com.apple.menuextra.bluetooth

com.apple.menuextra.airport

com.apple.menuextra.textinput

com.apple.menuextra.volume

com.apple.menuextra.clock

2018-03-07 11:46:02 Last shutdown cause: 0 - Power loss

2018-03-06 16:29:24 Adobe Photoshop Elements 3.app Crash [Open]

2018-03-04 14:27:35 iMovie HD.app Hang [Open]

2018-03-04 14:24:58 WebProcess.app Crash [Open]

Cause: Bundle controller class:

BrowserBundleController

Mar 19, 2018 6:07 AM in response to makey

Two items are still loaded and running.


Kernel Extensions:

~/Desktop/TO TRASH or NOT?/Temperature Monitor 2.app

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]


It looks like you moved the kernel extension to the desktop, and yet, it's still loading. Delete it entirely from the drive and restart the computer.


3rd Party Preference Panes:

TechTool Protection (installed 2018-01-31) [Lookup]

This massive resource hog is still installed. Click on the preference pane and turn all features OFF, if you haven't already.


Beyond that, as etresoft noted, the drive may be dying, which will also cause poor performance.

Mar 24, 2018 10:08 AM in response to etresoft

Please tell me why I'm STILL getting a "Poor" result after removing all the relevant things, what is still there?:-


EtreCheck version: 3.4.6 (460)

Report generated 2018-03-24 17:01:29

Download EtreCheck from https://etrecheck.com

Runtime: 16:01

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Beachballing


Hardware Information:

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440


Disk Information:

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 983.35 GB (706.85 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

eDrive (disk0s4 - Journaled HFS+) /Volumes/eDrive : 15.87 GB (10.64 GB free)


USB Information:

XHCI Root Hub SS Simulation

Western Digital My Book 1140 1 TB

GenesysLogic USB3.0 Hub

GenesysLogic USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

XHCI Root Hub USB 2.0 Simulation

GenesysLogic USB2.0 Hub

GenesysLogic USB2.0 Hub

Canon iP7200 series

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

USB2.0 Hub

AKM AK5370

EHCI Root Hub Simulation

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

Apple Inc. MacBook Air SuperDrive

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter


Virtual disks:

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 999.83 GB (730.77 GB free)

Physical disk: (null) 999.83 GB (730.77 GB free)


System Software:

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: about 4 hours


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

~/Desktop/TO TRASH or NOT?/Temperature Monitor 2.app

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]


System Launch Agents:

[not loaded] 4 Apple tasks

[loaded] 117 Apple tasks

[running] 24 Apple tasks


System Launch Daemons:

[not loaded] 54 Apple tasks

[loaded] 136 Apple tasks

[running] 46 Apple tasks


Launch Daemons:

[running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-03-12) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-03-11) [Lookup]


User Login Items:

CCC User Agent Application (Bombich Software, Inc. - installed 2018-02-17)

(~/Desktop/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)


Internet Plug-ins:

Silverlight: 5.1.50901.0 (installed 2018-02-22) [Lookup]

iPhotoPhotocast: 7.0 (installed 2018-01-24)

QuickTime Plugin: 7.7.1 (installed 2018-01-23)

JavaAppletPlugin: 14.9.0 (installed 2018-01-22) Check version

EPPEX Plugin: 10.0 (installed 2018-01-16) [Lookup]


3rd Party Preference Panes:

TechTool Protection (installed 2018-01-31) [Lookup]


Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 983.35 GB Disk used: 276.50 GB

Destinations:

Time Machine [Local]

Total size: 999.83 GB

Total number of backups: 14

Oldest backup: 16/03/2018 11:15

Last backup: 24/03/2018 16:08

Size of backup disk: Adequate

Backup size 999.83 GB > (Disk used 276.50 GB X 3)


Top Processes by CPU:

4% kernel_task

2% firefox-bin

2% WindowServer

1% Bridge CS3

1% launchd


Top Processes by Memory:

1.47 GB kernel_task

462 MB WebProcess

287 MB Adobe Photoshop Elements

220 MB WindowServer

177 MB Finder


Virtual Memory Information:

8.44 GB Available RAM

8.44 GB Free RAM

7.56 GB Used RAM

0 B Cached files

0 B Swap Used


Software installs (last 30 days):

IBM Security Trusteer Endpoint Protection: (installed 2018-03-02)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2018-03-24 15:11:26 Dock.app Crash [Open]

2018-03-24 12:07:42 Last shutdown cause: 0 - Power loss


I just need guidance to get back to a better showing.

Mar 6, 2018 6:06 AM in response to makey

Some Googling seems to imply that WebProcess is related to Safari and WebKit (the foundation for Safari).


I would look at the browser tabs you have open, and the web sites you are visiting.


And look at the memory and CPU Safari is using via Applications -> Utilities -> Activity Monitor, and if it is getting high, quit Safari and re-start it. Maybe even re-start Safari with the "Shift" key held down to clear the Safari caches.


Or upgrade you macOS version so you get a newer Safari version. That would involved upgrading to at least El Capitan 10.11, Safari 10.12 or High Sierra 10.13

Mar 7, 2018 6:03 AM in response to makey

This pass of EtreCheck is not showing any wild CPU/RAM usage apps. But you still have poor performance.


I'm starting to wonder if your hard disk is starting to have performance issues. This is a wild guess, as I cannot see anything from a software perspective (assuming the residual Trusteer preference pane is not actually doing anything).


Rerun EtreCheck and collect the SMART report

Disk Information:

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report] <<<<<<<<<<----------------------

Mar 9, 2018 3:00 AM in response to BobHarris

Apart from deleting all my History, I've also done a PRAM re-set so where do I click in the Etracheck Reports to locate and deal with the continuing high CPU and PRAM percentages? I've just done another Etrecheck test and it STILL shows "Poor".


The only red coloured one is the "Back Up Disk is Too Small" (which has always been there) but where in the other "Look Up" items do I go to sort this out?

Mar 9, 2018 2:09 PM in response to makey

Besides EtreCheck saying it has poor performance, does it really feel slow?


In a perfect world, EtreCheck would be perfect. It is always possible that what it is using to figure out good vs poor performance is off.


Also you could try downloading the most recent version of EtreCheck. You are using an older version.

Mar 10, 2018 12:31 PM in response to makey

makey wrote:


As I guessed, the HD should be OK.

Not necessarily. Any type of diagnostic like only has a definitive value if it reports a failure. Once you have a failure, you can't unfail. However, just because a diagnostic didn't report a failure doesn't mean you haven't had one.


All indications are that your hard drive is failing. Unfortunately, the only guaranteed diagnostic for that is to replace the hard drive and see if that fixes the problem.


One last trick you can try is creating a new user account on your machine. Log out of your current account and log into the new account. Run EtreCheck there. Does it report similarly dismal results? If so, then it is almost certainly the hard drive.


It is not easy to replace the hard drive in an iMac. You can try booting from an external hard drive. With USB3, an external hard drive should give you better performance than what you have now.


If an external drive performs well, there is one last thing you can try. You can erase your internal hard drive and reinstall the operating system. Don't restore from backup. Only reinstall the software that you absolutely require. You can use Migration Assistant to restore user files and documents, but that's all.

Mar 17, 2018 10:46 AM in response to etresoft

I tried another Etrecheck report having started up from my external F/F drive which is High Sierra and it came up as "Good" instead of "Poor". I think the only reason it's not showing "Excellent" is because of the "Back up Drive is too small" situation.


I hope this means that, at least, the internal HD is O.K.

Etrecheck - BIG problems.

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