Level 1

51 points

Etrecheck - BIG problems.

Please help me to sort this report out. I know it's the RED parts that must be dealt with but I need to know how to deal with them.

EtreCheck version: 3.4.6 (460)

Report generated 2018-03-05 12:51:21

Download EtreCheck from https://etrecheck.com

Runtime: 21:46

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

Video Information:ⓘ

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440

Disk Information:ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (547.24 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

XHCI Root Hub SS Simulation

Western Digital My Book 1140 1 TB

GenesysLogic USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

XHCI Root Hub USB 2.0 Simulation

GenesysLogic USB2.0 Hub

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

Canon iP7200 series

USB2.0 Hub

AKM AK5370

EHCI Root Hub Simulation

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

Apple Inc. MacBook Air SuperDrive

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Virtual disks:ⓘ

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 999.83 GB (475.88 GB free)

Physical disk: (null) 999.83 GB (475.88 GB free)

System Software:ⓘ

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: less than an hour

Gatekeeper:ⓘ

Anywhere [Fix Gatekeeper security]

Kernel Extensions:ⓘ

/Library/StartupItems/BRESINKx86Monitoring

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]

System Launch Agents:ⓘ

[failed] com.apple.CalendarAgent.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.pbs.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.printtool.agent.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.tccd.plist (Apple, Inc. - installed 2018-01-22)

[not loaded] 4 Apple tasks

[loaded] 118 Apple tasks

[running] 18 Apple tasks

System Launch Daemons:ⓘ

[failed] com.apple.coresymbolicationd.plist (Apple, Inc. - installed 2018-01-23)

[not loaded] 54 Apple tasks

[loaded] 134 Apple tasks

[running] 46 Apple tasks

Launch Agents:ⓘ

[running] com.micromat.TechToolProAgent.plist (Micromat, Inc. - installed 2018-01-31) [Lookup]

[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2018-03-02) [Lookup]

Launch Daemons:ⓘ

[running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-02-17) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-02-08) [Lookup]

[running] com.micromat.TechToolProDaemon.plist (Micromat, Inc. - installed 2018-01-31) [Lookup]

[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12) [Lookup]

User Launch Agents:ⓘ

[failed] com.iskysoft.iTransferHelper.plist (DAWEI GUO - installed 2018-03-01) [Lookup]

User Login Items:ⓘ

CCC User Agent Application (Bombich Software, Inc. - installed 2018-02-17)

(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

iSkysoft iTransfer Helper Application

(~/Library/Application Support/iSkysoft iTransfer/iSkysoft iTransfer Helper.app)

iSkysoft Helper Compact Application

(~/Library/Application Support/Helper/iSkysoft Helper Compact.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-24)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Internet Plug-ins:ⓘ

Silverlight: 5.1.50901.0 (installed 2018-02-22) [Lookup]

iPhotoPhotocast: 7.0 (installed 2018-01-24)

QuickTime Plugin: 7.7.1 (installed 2018-01-23)

JavaAppletPlugin: 14.9.0 (installed 2018-01-22) Check version

EPPEX Plugin: 10.0 (installed 2018-01-16) [Lookup]

Safari Extensions:ⓘ

None

3rd Party Preference Panes:ⓘ

TechTool Protection (installed 2018-01-31) [Lookup]

Trusteer Endpoint Protection (installed 2018-03-02) [Lookup]

Time Machine:ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 452.11 GB

Destinations:

Time Machine [Local]

Total size: 999.83 GB

Total number of backups: 11

Oldest backup: 27/02/2018 17:30

Last backup: 05/03/2018 11:59

Size of backup disk: Too small

Backup size 999.83 GB < (Disk used 452.11 GB X 3)

Top Processes by CPU:ⓘ

94% WebProcess

6% SystemUIServer

6% kernel_task

2% AppleIDAuthAgent

1% firefox-bin

Top Processes by Memory:ⓘ

12.68 GB WebProcess

1.03 GB kernel_task

152 MB rapportd

126 MB firefox-bin

69 MB coreservicesd

Virtual Memory Information:ⓘ

9 MB Available RAM

9 MB Free RAM

15.99 GB Used RAM

0 B Cached files

24.01 GB Swap Used

Software installs (last 30 days):ⓘ

IBM Security Trusteer Endpoint Protection: (installed 2018-02-07)

My Image Garden V362: (installed 2018-02-16)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2018-02-22)

IBM Security Trusteer Endpoint Protection: (installed 2018-03-02)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2018-03-05 12:44:08 Dock.app Crash [Open]

2018-03-05 11:58:07 SystemUIServer.app Crash [Open]

Cause: objc_msgSend() selector name: class

com.volitans-software.smartutilitymenuextra

com.apple.menuextra.TimeMachine

com.apple.menuextra.bluetooth

com.apple.menuextra.airport

com.apple.menuextra.textinput

com.apple.menuextra.volume

com.apple.menuextra.clock

2018-03-04 14:27:35 iMovie HD.app Hang [Open]

2018-03-04 14:24:58 WebProcess.app Crash [Open]

Cause: Bundle controller class:

BrowserBundleController

Thanks.

iMac, OS X Mountain Lion (10.8.5)

Posted on Mar 5, 2018 5:15 AM

Similar questions

54 replies

makey Author

Level 1

51 points

Mar 27, 2018 8:38 AM in response to etresoft

I've done an Apple Hardware Test (Start up with "D" key held down) and this is the result:-

I did this test because of my concern about the community posts about the internal HD possibly being a problem.

This last set is the SMART Check from the latest Etrecheck report.

What do you think about them?

etresoft

Level 9

56,326 points

Mar 27, 2018 10:33 AM in response to makey

What constitutes a "failure" of a hard drive is a really obscure topic. Your hard drive many not have "failed" per se. But it is obviously getting slower and slower to the point that it is negatively impacting your experience.

I added that SMART report to EtreCheck as a favour to someone who thought it would be helpful. I didn't think it would be very helpful, but that old version of EtreCheck was very limited. For some obscure technical and legal reasons, adding the SMART report was something I could do quickly and easily. But I never claimed that I would ever be able to interpret a SMART report. If other people think they can do that, then I would make the SMART report available.

From what I see, the only reasonable explanation is that your hard drive is slowing down and failing. Some of the work that EtreCheck does is relatively hard on your startup disk drive. That makes it a good, useful test to see how your hard drive is performing in real-world use. You ran multiple EtreCheck reports and they were all over 10 minutes. Any report over 10 minutes is almost always a hardware failure, usually a failing disk drive. It was only when you booted from an external drive that EtreCheck reported a more reasonable runtime of 5 minutes. I just doesn't get any more clear and straightforward than that.

Mar 5, 2018 5:37 AM in response to makey

Your biggest problem is that you've installed Trusteer Rapport. It causes nothing but troubles.

seventy one

Level 7

27,460 points

Mar 8, 2018 7:21 AM in response to makey

I did say to contact Trusteer and ask them for the uninstaller link.

Once that is uninstalled you will see a world of difference.

BobHarris

Level 9

56,819 points

Mar 8, 2018 11:28 AM in response to makey

I do not see anything bad in the SMART report

HunterBD

Level 2

307 points

Mar 10, 2018 6:07 AM in response to makey

Have you already tried restarting in Safe Mode?

(Hold down the 'shift' key when you start up your computer)

seventy one

Level 7

27,460 points

Mar 19, 2018 6:12 AM in response to Kurt Lang

And Trusteer is still there, another troublesome hog.

etresoft

Level 9

56,326 points

Mar 19, 2018 6:18 AM in response to seventy one

That is just a list of allsome software installed in the past 30 days. Trusteer is no longer installed.

BobHarris

Level 9

56,819 points

Mar 29, 2018 7:17 AM in response to makey

I do not see anything troubling with the SMART report.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Etrecheck - BIG problems.