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Etrecheck - BIG problems.

Please help me to sort this report out. I know it's the RED parts that must be dealt with but I need to know how to deal with them.


EtreCheck version: 3.4.6 (460)

Report generated 2018-03-05 12:51:21

Download EtreCheck from https://etrecheck.com

Runtime: 21:46

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information:

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440


Disk Information:

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (547.24 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB


USB Information:

XHCI Root Hub SS Simulation

Western Digital My Book 1140 1 TB

GenesysLogic USB3.0 Hub

GenesysLogic USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

XHCI Root Hub USB 2.0 Simulation

GenesysLogic USB2.0 Hub

GenesysLogic USB2.0 Hub

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

Canon iP7200 series

USB2.0 Hub

AKM AK5370

EHCI Root Hub Simulation

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

Apple Inc. MacBook Air SuperDrive

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Apple Inc. Thunderbolt to FireWire Adapter


Virtual disks:

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 999.83 GB (475.88 GB free)

Physical disk: (null) 999.83 GB (475.88 GB free)


System Software:

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: less than an hour


Gatekeeper:

Anywhere [Fix Gatekeeper security]


Kernel Extensions:

/Library/StartupItems/BRESINKx86Monitoring

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]


System Launch Agents:

[failed] com.apple.CalendarAgent.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.pbs.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.printtool.agent.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.tccd.plist (Apple, Inc. - installed 2018-01-22)

[not loaded] 4 Apple tasks

[loaded] 118 Apple tasks

[running] 18 Apple tasks


System Launch Daemons:

[failed] com.apple.coresymbolicationd.plist (Apple, Inc. - installed 2018-01-23)

[not loaded] 54 Apple tasks

[loaded] 134 Apple tasks

[running] 46 Apple tasks


Launch Agents:

[running] com.micromat.TechToolProAgent.plist (Micromat, Inc. - installed 2018-01-31) [Lookup]

[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2018-03-02) [Lookup]


Launch Daemons:

[running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-02-17) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-02-08) [Lookup]

[running] com.micromat.TechToolProDaemon.plist (Micromat, Inc. - installed 2018-01-31) [Lookup]

[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12) [Lookup]


User Launch Agents:

[failed] com.iskysoft.iTransferHelper.plist (DAWEI GUO - installed 2018-03-01) [Lookup]


User Login Items:

CCC User Agent Application (Bombich Software, Inc. - installed 2018-02-17)

(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

iSkysoft iTransfer Helper Application

(~/Library/Application Support/iSkysoft iTransfer/iSkysoft iTransfer Helper.app)

iSkysoft Helper Compact Application

(~/Library/Application Support/Helper/iSkysoft Helper Compact.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-24)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

Silverlight: 5.1.50901.0 (installed 2018-02-22) [Lookup]

iPhotoPhotocast: 7.0 (installed 2018-01-24)

QuickTime Plugin: 7.7.1 (installed 2018-01-23)

JavaAppletPlugin: 14.9.0 (installed 2018-01-22) Check version

EPPEX Plugin: 10.0 (installed 2018-01-16) [Lookup]


Safari Extensions:

None


3rd Party Preference Panes:

TechTool Protection (installed 2018-01-31) [Lookup]

Trusteer Endpoint Protection (installed 2018-03-02) [Lookup]


Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 452.11 GB

Destinations:

Time Machine [Local]

Total size: 999.83 GB

Total number of backups: 11

Oldest backup: 27/02/2018 17:30

Last backup: 05/03/2018 11:59

Size of backup disk: Too small

Backup size 999.83 GB < (Disk used 452.11 GB X 3)


Top Processes by CPU:

94% WebProcess

6% SystemUIServer

6% kernel_task

2% AppleIDAuthAgent

1% firefox-bin


Top Processes by Memory:

12.68 GB WebProcess

1.03 GB kernel_task

152 MB rapportd

126 MB firefox-bin

69 MB coreservicesd


Virtual Memory Information:

9 MB Available RAM

9 MB Free RAM

15.99 GB Used RAM

0 B Cached files

24.01 GB Swap Used


Software installs (last 30 days):

IBM Security Trusteer Endpoint Protection: (installed 2018-02-07)

My Image Garden V362: (installed 2018-02-16)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2018-02-22)

IBM Security Trusteer Endpoint Protection: (installed 2018-03-02)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2018-03-05 12:44:08 Dock.app Crash [Open]

2018-03-05 11:58:07 SystemUIServer.app Crash [Open]

Cause: objc_msgSend() selector name: class

com.volitans-software.smartutilitymenuextra

com.apple.menuextra.TimeMachine

com.apple.menuextra.bluetooth

com.apple.menuextra.airport

com.apple.menuextra.textinput

com.apple.menuextra.volume

com.apple.menuextra.clock

2018-03-04 14:27:35 iMovie HD.app Hang [Open]

2018-03-04 14:24:58 WebProcess.app Crash [Open]

Cause: Bundle controller class:

BrowserBundleController





Thanks.

iMac, OS X Mountain Lion (10.8.5)

Posted on Mar 5, 2018 5:15 AM

Reply

Similar questions

54 replies

Mar 29, 2018 7:47 AM in response to Kurt Lang

Thanks for that info.


I don't know if I have any internal drive problems, only from various posts within this thread.


I recently had a full Mac 'full service' done by my Apple approved service dealer and their report showed no hardware (including the HD) problems. According to them, their testing technology is the most in depth software that Apple supplies to them.

Etrecheck - BIG problems.

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