Level 1

51 points

Etrecheck - BIG problems.

Please help me to sort this report out. I know it's the RED parts that must be dealt with but I need to know how to deal with them.

EtreCheck version: 3.4.6 (460)

Report generated 2018-03-05 12:51:21

Download EtreCheck from https://etrecheck.com

Runtime: 21:46

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

Video Information:ⓘ

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440

Disk Information:ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (547.24 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

XHCI Root Hub SS Simulation

Western Digital My Book 1140 1 TB

GenesysLogic USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

XHCI Root Hub USB 2.0 Simulation

GenesysLogic USB2.0 Hub

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

Canon iP7200 series

USB2.0 Hub

AKM AK5370

EHCI Root Hub Simulation

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

Apple Inc. MacBook Air SuperDrive

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Virtual disks:ⓘ

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 999.83 GB (475.88 GB free)

Physical disk: (null) 999.83 GB (475.88 GB free)

System Software:ⓘ

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: less than an hour

Gatekeeper:ⓘ

Anywhere [Fix Gatekeeper security]

Kernel Extensions:ⓘ

/Library/StartupItems/BRESINKx86Monitoring

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]

System Launch Agents:ⓘ

[failed] com.apple.CalendarAgent.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.pbs.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.printtool.agent.plist (Apple, Inc. - installed 2018-01-22)

[failed] com.apple.tccd.plist (Apple, Inc. - installed 2018-01-22)

[not loaded] 4 Apple tasks

[loaded] 118 Apple tasks

[running] 18 Apple tasks

System Launch Daemons:ⓘ

[failed] com.apple.coresymbolicationd.plist (Apple, Inc. - installed 2018-01-23)

[not loaded] 54 Apple tasks

[loaded] 134 Apple tasks

[running] 46 Apple tasks

Launch Agents:ⓘ

[running] com.micromat.TechToolProAgent.plist (Micromat, Inc. - installed 2018-01-31) [Lookup]

[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2018-03-02) [Lookup]

Launch Daemons:ⓘ

[running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-02-17) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-02-08) [Lookup]

[running] com.micromat.TechToolProDaemon.plist (Micromat, Inc. - installed 2018-01-31) [Lookup]

[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12) [Lookup]

User Launch Agents:ⓘ

[failed] com.iskysoft.iTransferHelper.plist (DAWEI GUO - installed 2018-03-01) [Lookup]

User Login Items:ⓘ

CCC User Agent Application (Bombich Software, Inc. - installed 2018-02-17)

(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

iSkysoft iTransfer Helper Application

(~/Library/Application Support/iSkysoft iTransfer/iSkysoft iTransfer Helper.app)

iSkysoft Helper Compact Application

(~/Library/Application Support/Helper/iSkysoft Helper Compact.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-24)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Internet Plug-ins:ⓘ

Silverlight: 5.1.50901.0 (installed 2018-02-22) [Lookup]

iPhotoPhotocast: 7.0 (installed 2018-01-24)

QuickTime Plugin: 7.7.1 (installed 2018-01-23)

JavaAppletPlugin: 14.9.0 (installed 2018-01-22) Check version

EPPEX Plugin: 10.0 (installed 2018-01-16) [Lookup]

Safari Extensions:ⓘ

None

3rd Party Preference Panes:ⓘ

TechTool Protection (installed 2018-01-31) [Lookup]

Trusteer Endpoint Protection (installed 2018-03-02) [Lookup]

Time Machine:ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 452.11 GB

Destinations:

Time Machine [Local]

Total size: 999.83 GB

Total number of backups: 11

Oldest backup: 27/02/2018 17:30

Last backup: 05/03/2018 11:59

Size of backup disk: Too small

Backup size 999.83 GB < (Disk used 452.11 GB X 3)

Top Processes by CPU:ⓘ

94% WebProcess

6% SystemUIServer

6% kernel_task

2% AppleIDAuthAgent

1% firefox-bin

Top Processes by Memory:ⓘ

12.68 GB WebProcess

1.03 GB kernel_task

152 MB rapportd

126 MB firefox-bin

69 MB coreservicesd

Virtual Memory Information:ⓘ

9 MB Available RAM

9 MB Free RAM

15.99 GB Used RAM

0 B Cached files

24.01 GB Swap Used

Software installs (last 30 days):ⓘ

IBM Security Trusteer Endpoint Protection: (installed 2018-02-07)

My Image Garden V362: (installed 2018-02-16)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2018-02-22)

IBM Security Trusteer Endpoint Protection: (installed 2018-03-02)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2018-03-05 12:44:08 Dock.app Crash [Open]

2018-03-05 11:58:07 SystemUIServer.app Crash [Open]

Cause: objc_msgSend() selector name: class

com.volitans-software.smartutilitymenuextra

com.apple.menuextra.TimeMachine

com.apple.menuextra.bluetooth

com.apple.menuextra.airport

com.apple.menuextra.textinput

com.apple.menuextra.volume

com.apple.menuextra.clock

2018-03-04 14:27:35 iMovie HD.app Hang [Open]

2018-03-04 14:24:58 WebProcess.app Crash [Open]

Cause: Bundle controller class:

BrowserBundleController

Thanks.

iMac, OS X Mountain Lion (10.8.5)

Posted on Mar 5, 2018 5:15 AM

Similar questions

54 replies

makey Author

Level 1

51 points

Mar 25, 2018 3:48 AM in response to etresoft

I've done an Apple Hardware Test (start up with 'D' key held down) and it all passed.

When you say an external Thunderbolt SSD do you mean I should start up on that and then do another Etrecheck Test?

makey Author

Level 1

51 points

Mar 26, 2018 4:39 AM in response to etresoft

I'm concerned about your comment that my iMac hard drive is probably failing. Would you please tell me why you think it is (bearing in mind the Apple Hardware Test showed no problems).

makey Author

Level 1

51 points

Mar 29, 2018 7:16 AM in response to etresoft

What do you think about the Apple Hardware Test which says "No Trouble Found".

makey Author

Level 1

51 points

Mar 29, 2018 7:35 AM in response to BobHarris

OK. What if I do a Surface Scan?

makey Author

Level 1

51 points

Mar 29, 2018 8:14 AM in response to Kurt Lang

I realise I can't do anything about performance, just concerned about when the internal HD might eventually fail completely. Do I get any sort of warning about when it's about to fail?

BobHarris

Level 9

56,807 points

Mar 7, 2018 6:03 AM in response to makey

This pass of EtreCheck is not showing any wild CPU/RAM usage apps. But you still have poor performance.

I'm starting to wonder if your hard disk is starting to have performance issues. This is a wild guess, as I cannot see anything from a software perspective (assuming the residual Trusteer preference pane is not actually doing anything).

Rerun EtreCheck and collect the SMART report

Disk Information: ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report] <<<<<<<<<<----------------------

seventy one

Level 7

27,460 points

Mar 9, 2018 4:44 AM in response to makey

I bet a pound to a penny you still have Trusteer. ctrl/click is not the same as going to the Trusteer site and getting the formal uninstall program. But I'm afraid I am out from now; we seem to be getting nowhere.

BobHarris

Level 9

56,807 points

Mar 9, 2018 2:09 PM in response to makey

Besides EtreCheck saying it has poor performance, does it really feel slow?

In a perfect world, EtreCheck would be perfect. It is always possible that what it is using to figure out good vs poor performance is off.

Also you could try downloading the most recent version of EtreCheck. You are using an older version.

etresoft

Level 9

56,290 points

Mar 10, 2018 12:31 PM in response to makey

makey wrote:

As I guessed, the HD should be OK.

Not necessarily. Any type of diagnostic like only has a definitive value if it reports a failure. Once you have a failure, you can't unfail. However, just because a diagnostic didn't report a failure doesn't mean you haven't had one.

All indications are that your hard drive is failing. Unfortunately, the only guaranteed diagnostic for that is to replace the hard drive and see if that fixes the problem.

One last trick you can try is creating a new user account on your machine. Log out of your current account and log into the new account. Run EtreCheck there. Does it report similarly dismal results? If so, then it is almost certainly the hard drive.

It is not easy to replace the hard drive in an iMac. You can try booting from an external hard drive. With USB3, an external hard drive should give you better performance than what you have now.

If an external drive performs well, there is one last thing you can try. You can erase your internal hard drive and reinstall the operating system. Don't restore from backup. Only reinstall the software that you absolutely require. You can use Migration Assistant to restore user files and documents, but that's all.

etresoft

Level 9

56,290 points

Mar 18, 2018 8:47 AM in response to makey

I consider an EtreCheck report with a +10 minute runtime to be evidence of failure. Maybe someone else has some suggestions if you are determined to spend a lot of time on it. Personally, I don't see why people have such attachments to six year-old pieces of obsolete hardware. An SSD is going to give you an immediate 5-fold performance increase.

Kurt Lang

Level 9

68,478 points

Mar 18, 2018 9:13 AM in response to makey

It's entirely possible the internal drive is going south. Especially if it's the original drive. They don't last forever, and that one would be pretty old by now.

But, you have a LOT of system resource hogging garbage installed. As in, massive hogging.

Two to get rid of immediately, as in, don't even consider keeping them; iSkysoft video downloader and Bresink. First of all, why did they developer think they needed to make these apps kernel extensions? You're directly playing with the operation of the OS when you do that, and a poorly written kernel driver will slow the entire system down.

There are plenty of alternatives to downloading YouTube videos that do not require the use of a kernel extension. And is there really a need for you to know what the temperature of your Mac is? If the system gets too hot, it will take care of itself by ramping up the fans. Or, if it gets really high, shutting down the Mac on its own. There's no benefit for you to run a kernel extension to do nothing but watch a temperature gauge. It's wasted RAM. Nothing else.

Right clicking on Trusteer in the System Preferences only removed the preference pane that shows you the controls with the app. It didn't remove the actual services that belong to Trusteer. You've been told how to properly remove it more than once. Stop trying to blindly tinker and use Trusteer's uninstaller. You may have to download the app again and install it so the uninstaller can work correctly. Uninstaller's will sometimes stop when an item it expects to be able to remove isn't there, and halts.

By far the biggest hog is TechTool Pro. It truly is a useless app. I had it years ago and even upgraded a couple of times before I realized a) I didn't seem to ever use it for anything, and b) it's a tremendous hog. Both with RAM and disk space. I deleted it years ago and haven't missed it at all. If you insist on keeping it, go into the System Preferences and turn off every single automated process it runs. The "backup" isn't a backup in the first place. It takes multi-gigabyte snapshots of your system every single day and stores them on the drive. A backup on the same drive isn't a backup of any kind. If the drive dies, the backups go with it. And with a 1-2 GB backup, it sure isn't the entire drive, so what is it backing up? The app doesn't really say, but it sure takes up a lot of disk space doing "whatever".

makey Author

Level 1

51 points

Mar 24, 2018 10:08 AM in response to etresoft

Please tell me why I'm STILL getting a "Poor" result after removing all the relevant things, what is still there?:-

EtreCheck version: 3.4.6 (460)

Report generated 2018-03-24 17:01:29

Download EtreCheck from https://etrecheck.com

Runtime: 16:01

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information:ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

Video Information:ⓘ

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440

Disk Information:ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)

[Show SMART report]

(disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 983.35 GB (706.85 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

eDrive (disk0s4 - Journaled HFS+) /Volumes/eDrive : 15.87 GB (10.64 GB free)

USB Information:ⓘ

XHCI Root Hub SS Simulation

Western Digital My Book 1140 1 TB

GenesysLogic USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

XHCI Root Hub USB 2.0 Simulation

GenesysLogic USB2.0 Hub

Canon iP7200 series

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-431W

USB2.0 Hub

AKM AK5370

EHCI Root Hub Simulation

hub_device

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

EHCI Root Hub Simulation

hub_device

Apple Inc. MacBook Air SuperDrive

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Virtual disks:ⓘ

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 999.83 GB (730.77 GB free)

Physical disk: (null) 999.83 GB (730.77 GB free)

System Software:ⓘ

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: about 4 hours

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

~/Desktop/TO TRASH or NOT?/Temperature Monitor 2.app

[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Lookup]

System Launch Agents:ⓘ

[not loaded] 4 Apple tasks

[loaded] 117 Apple tasks

[running] 24 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 54 Apple tasks

[loaded] 136 Apple tasks

[running] 46 Apple tasks

Launch Daemons:ⓘ

[running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-03-12) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-03-11) [Lookup]

User Login Items:ⓘ

CCC User Agent Application (Bombich Software, Inc. - installed 2018-02-17)

(~/Desktop/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

Internet Plug-ins:ⓘ

Silverlight: 5.1.50901.0 (installed 2018-02-22) [Lookup]

iPhotoPhotocast: 7.0 (installed 2018-01-24)

QuickTime Plugin: 7.7.1 (installed 2018-01-23)

JavaAppletPlugin: 14.9.0 (installed 2018-01-22) Check version

EPPEX Plugin: 10.0 (installed 2018-01-16) [Lookup]

3rd Party Preference Panes:ⓘ

TechTool Protection (installed 2018-01-31) [Lookup]

Time Machine:ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 983.35 GB Disk used: 276.50 GB

Destinations:

Time Machine [Local]

Total size: 999.83 GB

Total number of backups: 14

Oldest backup: 16/03/2018 11:15

Last backup: 24/03/2018 16:08

Size of backup disk: Adequate

Backup size 999.83 GB > (Disk used 276.50 GB X 3)

Top Processes by CPU:ⓘ

4% kernel_task

2% firefox-bin

2% WindowServer

1% Bridge CS3

1% launchd

Top Processes by Memory:ⓘ

1.47 GB kernel_task

462 MB WebProcess

287 MB Adobe Photoshop Elements

220 MB WindowServer

177 MB Finder

Virtual Memory Information:ⓘ

8.44 GB Available RAM

8.44 GB Free RAM

7.56 GB Used RAM

0 B Cached files

0 B Swap Used

Software installs (last 30 days):ⓘ

IBM Security Trusteer Endpoint Protection: (installed 2018-03-02)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2018-03-24 15:11:26 Dock.app Crash [Open]

2018-03-24 12:07:42 Last shutdown cause: 0 - Power loss

I just need guidance to get back to a better showing.

etresoft

Level 9

56,290 points

Mar 24, 2018 10:36 AM in response to makey

It would be best to start your own question for your specific problem. If you have eliminated all possible software conflicts, and it seems you have, then the problem is likely hardware. Replacing the hard drive on an iMac is very difficult. I suggest an external Thunderbolt SSD.

etresoft

Level 9

56,290 points

Mar 25, 2018 10:19 AM in response to makey

makey wrote:

I've done an Apple Hardware Test (start up with 'D' key held down) and it all passed.

When you say an external Thunderbolt SSD do you mean I should start up on that and then do another Etrecheck Test?

No. I mean you need to start your own question.

etresoft

Level 9

56,290 points

Mar 26, 2018 7:05 AM in response to BobHarris

BobHarris wrote:

NOTE: It is a guess that it is your internal disk. But everything posted recently says it is not software, as far as we can see.

This is absolutely correct. In this web forum, educated guesses are usually the best we can offer.

Hard drive failures are particularly hard to diagnose. The only guaranteed way to identify a hard drive failure is to replace the drive. If that fixes the problem, then the old hard drive was the problem.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Etrecheck - BIG problems.