KuriGohan_and_Kamehameha wrote:
The device won't let me get past the login screen although I know the password. I think it's because it lost power during an update, so I'm trying to recover the data then reinstall the OS.
Is FileVault on? If so, you may be able to fix this problem by either changing your password, or turning off FileVault and decrypting your startup disk. (You can turn on FileVault afterwards if desired.) To do so, use the Password Reset Assistant:
- Turn on or restart your Mac normally and wait a minute or so at the login window. Some white text should eventually appear at the bottom of the screen.
If you see a progress bar appear before the login window, FileVault isn't on.
- When the message appears at the bottom of the screen, press and hold the power button on your Mac to turn it off. If your MacBook Pro has a Touch Bar, the Touch ID fingerprint sensor is the power button.
- Press the power button again to turn on your Mac. It should automatically boot to the Password Reset Assistant.
- When the Assistant appears, select one of the following options, depending on what you wish to do:
- I forgot my password: Log into the Apple ID that was authorized for FileVault to reset that user's password. This will not work if you set a local recovery key instead.
- My password doesn't work when logging in: Use your current password to change your password.
- My keyboard doesn't work when typing my password to log in: Use your password to turn off FileVault and decrypt your startup disk.
If FileVault is off, or if doing this didn't work, non-destructively reinstalling macOS would likely resolve the issue: How to reinstall macOS - Apple Support. Do NOT erase your startup disk.