In the last 3 weeks or so, I am experiencing a very slow start-up and degraded performance at every click using my MacBook Pro. Haven't done any upgrades apart from AppStore recommended and no new software installed.
Can I get some guidance on what and where to check?
Thanks in advance
S
MacBook Pro with Retina display, macOS High Sierra (10.13.6)
This is titled Sierra OS but also applies to virtually any Mac OS X, macOS Sierra: If your Mac runs slowly
This is titled Sierra OS but also applies to virtually any Mac OS X, macOS Sierra: If your Mac runs slowly
Here is the etrecheck report. I don't see any malware installations in the recent past, but the report goes only for the past 30 days.
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-08-26 09:34:20
Download EtreCheck from https://etrecheck.com
Runtime: 5:40
Performance: Below Average
Problem:Beachballing
Description:
MacBook Pro running very slow
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage - This machine is using a large amount of RAM.
Apps crashing - There have been numerous app crashes.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software file installed. They appear to be legitimate but should be reviewed.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
MacBook Pro (Retina, 15-inch, Mid 2015)
MacBook Pro Model: MacBookPro11,4
1 2.2 GHz Intel Core i7 (i7-4770HQ) CPU: 4-core
16 GB RAM - Not upgradeable
BANK 0/DIMM0 - 8 GB DDR3 1600 ok
BANK 1/DIMM0 - 8 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 418
Video Information:
Intel Iris Pro - VRAM: 1536 MB
Color LCD
Drives:
disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)
Internal PCI 8.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 250.79 GB
disk1s1 - Macintosh HD (APFS) 250.79 GB (180.94 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB (21 MB used)
disk1s3 - Recovery (APFS) [Recovery] 250.79 GB (519 MB used)
disk1s4 - VM (APFS) [APFS VM] 250.79 GB (2.15 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 250.79 GB (67.02 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] 250.79 GB (67.02 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
2 IPv6 addresses
Interface en4: iPhone
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 92.62 GB available
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: About 2 days
System Load: 2.68 (1 min ago) 2.82 (5 min ago) 3.14 (15 min ago)
Security:
System | Status |
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist
Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
14 32-bit apps
Kernel Extensions:
/Library/Application Support/VirtualBox
[Loaded] VBoxDrv.kext (Oracle America, Inc., 5.1.14)
[Loaded] VBoxNetAdp.kext (Oracle America, Inc., 5.1.14)
[Loaded] VBoxNetFlt.kext (Oracle America, Inc., 5.1.14)
[Loaded] VBoxUSB.kext (Oracle America, Inc., 5.1.14)
/Library/Extensions
[Loaded] G13Joystick.kext (Logitech Inc., 2.0 - SDK 10.8)
[Not Loaded] LogiGamingMouseFilter.kext (Logitech Inc., 1.0 - SDK 10.8)
System Launch Agents:
[Not Loaded] | 8 Apple tasks |
[Loaded] | 169 Apple tasks |
[Running] | 115 Apple tasks |
[Other] | 2 Apple tasks |
System Launch Daemons:
[Not Loaded] | 36 Apple tasks |
[Loaded] | 173 Apple tasks |
[Running] | 126 Apple tasks |
[Other] | One Apple task |
Launch Agents:
[Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-07-09) |
[Other] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-17) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-29) |
Launch Daemons:
[Loaded] | com.microsoft.autoupdate.helper.plist (? c2a01ca - installed 2016-11-25) |
[Not Loaded] | org.virtualbox.startup.plist (? 700b9385 - installed 2017-02-21) |
[Loaded] | com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-12-10) |
[Loaded] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-05-29) |
[Running] | com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-05-29) |
[Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-17) |
[Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-08-17) |
[Running] | com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-07-09) |
User Launch Agents:
[Other] | com.lastpass.LastPassHelper.plist (? 0 - installed 2016-07-22) |
[Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-29) |
[Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2017-10-29) |
User Login Items:
iTunesHelper Application (Apple - installed 2018-07-10)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Chrome Application (Google, Inc. - installed 2018-08-07)
(/Applications/Google Chrome.app)
Backup and Sync Application (Google, Inc. - installed 2018-05-30)
(/Applications/Backup and Sync.app)
WunderlistHelper SMLoginItem (Mac App Store - installed 2018-04-06)
(/Applications/Wunderlist.app/Contents/Library/LoginItems/WunderlistHelper.app)
Internet Plug-ins:
FlashPlayer-10.6: (installed 2016-12-30)
QuickTime Plugin: (installed 2018-07-24)
nplastpass: (installed 2016-07-22)
Flash Player: (installed 2016-12-30)
AdobeAAMDetect: (installed 2018-07-09)
JavaAppletPlugin: (installed 2016-12-19)
User Internet Plug-ins:
WebEx64: (installed 2016-07-15)
Safari Extensions:
LastPass.safariextz - LastPass - https://lastpass.com/ (installed 2017-12-06) |
3rd Party Preference Panes:
Flash Player (installed 2016-12-10)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
Process (count) | Source | % of CPU | Location |
WindowServer | Apple | 10 | |
Google Chrome Helper (42) | Google, Inc. | 8 | |
mdworker (6) | Apple | 7 | |
diagnosticd | Apple | 6 | |
Console | Apple | 6 |
Top Processes by Memory:
Process (count) | Source | RAM usage | Location |
Google Chrome Helper (42) | Google, Inc. | 4.47 GB | |
kernel_task | Apple | 1.30 GB | |
Google Chrome (3) | Google, Inc. | 626 MB | |
Adobe CEF Helper (8) | Adobe Systems, Inc. | 447 MB | |
Adobe Desktop Service (3) | Adobe Systems, Inc. | 354 MB |
Top Processes by Network Use:
Process | Source | Input | Output | Location |
mDNSResponder | Apple | 1 MB | 316 KB | |
netbiosd | Apple | 21 KB | 14 KB | |
apsd | Apple | 5 KB | 8 KB | |
SystemUIServer | Apple | 0 B | 560 B | |
SystemUIServer | Apple | 0 B | 348 B |
Top Processes by Energy Use:
Process (count) | Source | Energy (0-100) | Location |
diagnosticd | Apple | 16 | |
syncdefaultsd (2) | ? | 13 | |
Console | Apple | 9 | |
Google Chrome Helper (42) | Google, Inc. | 8 | |
secd (3) | Apple | 4 |
Virtual Memory Information:
Available RAM | 3.27 GB |
Free RAM | 116 MB |
Used RAM | 12.73 GB |
Cached files | 3.16 GB |
Swap Used | 196 MB |
Software Installs (past 30 days):
Name | Version | Install Date |
OneDrive | 18.131.0701 | 2018-08-17 |
Gatekeeper Configuration Data | 152 | 2018-08-21 |
Clean up:
~/Library/LaunchAgents/com.lastpass.LastPassHelper.plist
~/Library/Application Support/LastPass/LastPassHelper.app/Contents/MacOS/LastPassHelper
Executable not found
Diagnostics Information (past 7 days):
2018-08-23 18:48:46 Last Shutdown Cause: 3 - Hard shutdown
2018-08-23 18:34:55 cloudd Crash (2 times)
/System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/*/Library/Caches/*/MMCS deleted/renamed, crashing.' terminating with uncaught exception of type NSException abort() called |
2018-08-23 13:50:22 SecurityAgent Crash (2 times)
/System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityAg ent.bundle/Contents/MacOS/SecurityAgent
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[_NSImageAuxiliary setResult:]: unrecognized selector sent to instance 0x7ff654edddc0' terminating with uncaught exception of type NSException abort() called |
2018-08-20 21:52:10 Backup and Sync.app Crash
/Applications/Backup and Sync.app
objc_msgSend() selector name: updatePath:withStatus: |
2018-08-19 10:21:30 webfilterproxyd Crash (2 times)
/System/Library/PrivateFrameworks/WebContentAnalysis.framework/Versions/A/Resour ces/webfilterproxyd
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFString containsURLString:]: unrecognized selector sent to instance 0x7f95f352fa40' terminating with uncaught exception of type NSException abort() called |
End of report
I am not familiar with Lastpass. Also it looks like you have some old Joystick software that was installed, and not in use, while having new joystick software. Is it possible the game is running on some system that is in the background?
The instability in the system is worrying. I would backup your data, preferably a clone, so you can easily recover after doing analysis.
I would be wondering whether all the virtualbox stuff is compatible with the current OS. You could try uninstalling it and testing. Or maybe try starting up in Safe Mode and testing. At the very least, you could confirm you have the latest version and it is known to be compatible with your OS (MacOS 10.13.6).
Can you provide a little more detail? For example, when in the course of using the machine does it begin to appear to run slower than expected. Does it occur after launching a particular app? Does it occur immediately after login? When did you first notice the issue? A month ago, less, more? Does it begin to happen after using the machine for some time?
Consider answering these to the best of your ability.
Please run a backup asap to be sure that this is not a hard drive issue. As drives age they can contribute to poor performance as they attempt to read and/or write with higher than normal frequency. The drive is fairly young but this could be a cause.
Does the spinning ball appear? If so, is over every open app window including the menu bar or is it isolated over a particular app window?
I would back up, reset PRAM and SMC, run Disk Utility and if issues persist run Onyx, a free utility.
Please report back.
I forgot to mention two more things you should try.
Start up the Mac with no hardware connected to the Mac.
Create a new user account for testing purposes only.
The other recommendations by Brody are valid considerations.
Please take notes on your experiences so that you can report back, everything will help us help you.
Run etrecheck.com for a quick run down of what is on your system. You may have inadvertently installed malware. If you have there are tips the forum can offer tog get it removed.
LastPass wouldn't be causing the issue but that being said, if there are any doubts on its impact, it can be removed via Safari Preferences and reinstalled after testing.
In addition to the other advice you already got: you should update VirtualBox; the version that is installed is older than High Sierra and may not be totally compatible.
Good idea!
MacBook Pro (mid 2015) High Sierra 10.13.6 is very slow
