Macbook Pro Randomly Shuts off.

Hello, I have a late 2013 MacBook Pro 15 inch with Retina Display. It has a 2.6 GHz Intel Core i7 Processor and has 16GB DDR3 RAM. I also have an NVIDIA GeForce GT 750M in the machine.

I am running the latest version of High Sierra (10.13.6). Just to note the computer has never been dropped or had any water damage (at least that I know of.)


Starting last night my MacBook shut down completely out of nowhere. I don't have any monitoring apps that measure temperature but, I believe it is due to how hot the computer gets. Looking at the activity monitor I have almost zero memory pressure and my cpu is resting at 90 to 95 percent idle. But fr some reason my computer feels like it is on fire. Even just browsing simple websites cause the fans to go on and eventually the computer will shut off.

I took a look at some other threads with similar issues and reset the PRAM, SMC, NVRAM. I then deleted my windows bootcamp partition and even went to the extreme of completely reformatting my SSD. After running a clean install I still face this issue of the computer getting extremely hot and shutting down. The weirdest and frankly the most confusing part is when I boot the computer into SafeMode. When in SafeMode the computer gets extremely hot but it never shuts down. I can use it for hours and hours and it won't shut down even once. But, as I switch back to the normal booting process it instantly turns off. There is absolutely no third party apps installed on the device so I'm not sure why SafeMode allows it to not shut off.


Lastly, the only other thing to not is that the battery condition said to replace soon so maybe it could be battery related. Any help on this would be appreciated, I have a Genius Bar appointment on Monday so I will post an update here for others to see what their solution is. I have a feeling it won't be cheap.

MacBook Pro (Retina, 15-inch, Late 2013), macOS High Sierra (10.13.6)

Posted on Aug 24, 2018 3:00 PM

Reply

Similar questions

2 replies

Aug 24, 2018 8:54 PM in response to Mlazzaro

I have actually found a solution to this problem but it is extremely inefficient and should not be the actually solution. Macbook Pro - shuts down for no reason | Page 2 | MacRumors Forums If you make an application that keeps 1 core of your MacBook at 100 CPU then the computer will not crash or turn off. This is horribly inefficient as battery life is basically non-exsistnet and the fans will be on at all times. It has been running for hours now and not one single shut down.

Aug 30, 2018 4:17 PM in response to Mlazzaro

Okay everyone so update number 2 and 3.

I was at the genius bar and they refuse to believe it was the logic board and they are adamant that it's my battery that has caused the failure. Seeing as the battery is way less to fix (200 as opposed to 575 for a logic board) I was happy to say the least. Three days later I look at my email and notice that the charge to repair my computer has become 575!

There is a few problems with this that I must outline.

First, upon receiving my new amount that I have to pay I was NOT even told why it was more money. In other words they never mentioned ANYWHERE what this new charge would be for. In fact, I had to call customer support three times in order for them to tell me that apparently my SSD was causing the problem.

Second, I have never heard of an SSD causing the computer to shut down as such. Especially with it booting completely normally in safe mode as well has disk utility reporting absolutely NO problems with my SSD.

Third and this is frankly the worse part of it all, after close to 2 hours on the phone with tech support and being elevated to the third their of customer service I was told this terrible piece of news. The Repair Depot does not offer an explanation as to why the SSD needs to be replaced. In other words that means that apple can charge you whatever they like and not even give you a good reason for the repair. For example, they could have siad my CPU was faulty and I would need that replaced as well. All I am looking for as a customer is a simple technical explanation as to why. For instance the battery needs to be replaced because it can't hold a charge without overheating. Replacing the battery would give you a longer charge as well as fixing the overheating issue. This is a simple easy to understand explanation that makes sense. Unfortunately anything else that is wrong with the computer will not be given an explanation as I am now left in limbo as to whether the SSD was truly the issue or I was wrongly charged for something that was not even broken.

Finally I would appreciate if anyone could link me any article or reports of an SSD causing this issue. Even better I would like to be able to talk with the person who diagnosed my problem in the Repair Depot directly. As a customer who has put I've 10 grand in apple products and as someone who has to now pay 626 dollars for a repair (after tax) we should have the right to at least be given an explanation for the repairs.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook Pro Randomly Shuts off.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.