iMac apps keep crashing and sudden reboots
I have a fairly new 2017 iMac 27". Purchased it new about 5-6 weeks ago. Upgraded to 16gb ram. Running HS. Lately I've come home and found that it has randomly rebooted or apps will crash for no reason under normal workloads. I've installed EtreCheck and ran a drag which I am including below. If anyone can point me to root cause I would be appreciative. Not sure if it's bad hardware or something I've installed that's running in the background. It's no the new memory as this was going on to some degree before I added it. If anyone needs the diagnostic logs let me know.
Sean
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-08-24 21:19:27
Download EtreCheck from https://etrecheck.com
Runtime: 4:14
Performance: Good
Problem: Apps are crashing
Major Issues:
Anything that appears on this list needs immediate attention.
Kernel panics- This system has experienced kernel panics. This could be a sign of hardware failure.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps crashing- There have been numerous app crashes.
Apps with heavy CPU usage- There have been numerous cases of apps with heavy CPU usage.
Clean up- There are orphan files that could be removed.
Small backup drive- Time Machine backup drive is too small.
Unsigned files- There are unsigned software file installed. They appear to be legitimate but should be reviewed.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown- Your machine shut down abnormally.
Hardware Information:
iMac (Retina 5K, 27-inch, 2017)
iMac Model: iMac18,3
1 3.8 GHz Intel Core i5 (i5-7600K) CPU: 4-core
16 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR4 2400 ok
BANK 0/DIMM1 - 4 GB DDR4 2400 ok
BANK 1/DIMM0 - 4 GB DDR4 2400 ok
BANK 1/DIMM1 - 4 GB DDR4 2400 ok
Video Information:
Radeon Pro 580 - VRAM: 8192 MB
iMac
Drives:
disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [Core Storage Container] 120.88 GB
disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 2.11 TB
disk0s3 - B*******X [Recovery] 134 MB
disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical)
Internal SATA 6 Gigabit Serial ATA
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 [Core Storage Container] 2.00 TB
disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 2.11 TB
disk1s3 - Recovery HD (HFS+) [Recovery] 650 MB
disk3 - Western Digital easystore 25FB 8.00 TB
External USB 5 Gbit/s
disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk3s2 - E***********B (Journaled HFS+) 8.00 TB
disk4 - Western Digital My Book 25EE 6.00 TB
External USB 5 Gbit/s
disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk4s2 - T**********e (Journaled HFS+) 6.00 TB
disk5 - Seagate Expansion 4.00 TB
External USB 5 Gbit/s
disk5s1 - 4********P (ExFAT) 4.00 TB
Mounted Volumes:
disk2 - Macintosh HD [Fusion Drive] 2.11 TB (1.51 TB free)
Journaled HFS+
Mount point: /
disk3s2 - E***********B 8.00 TB (4.84 TB free)
Journaled HFS+
Mount point: /Volumes/E***********B
disk4s2 - T**********e 6.00 TB (1.34 TB free)
Journaled HFS+
Mount point: /Volumes/T**********e
disk5s1 - 4********P 4.00 TB (849.29 GB free)
ExFAT
Mount point: /Volumes/4********P
Network:
Interface usbmodem14211: Loupedeck 2
Interface usbmodem14611: Loupedeck
Interface en0: Ethernet
One IPv4 address
Interface en6: iPad
Interface en5: iPhone
Interface en1: Wi-Fi
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 1.93 TB available
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: About 4 days
System Load: 3.74 (1 min ago) 2.76 (5 min ago) 2.09 (15 min ago)
Configuration Files:
/etc/hosts - Count: 4
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.parallels.mobile.startgui.launchagent.plist
Executable: /Applications/Parallels Access.app/Contents/MacOS/prl_deskctl_wizard --autorun
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist
Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/On eDriveUpdaterDaemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.parallels.mobile.dispatcher.launchdaemon.plist
Executable: /Applications/Parallels Access.app/Contents/MacOS/Parallels Access Dispatcher Service.app/Contents/MacOS/prl_pm_service -e --logfile /var/log/prl_disp_service_server.log --pidfile /var/run/prl_pm_service.pid
Details: Exact match found in the whitelist - probably OK
Safari Extension: RoboForm
32-bit Applications:
12 32-bit apps
Kernel Extensions:
/Library/Application Support/VirtualBox
[Loaded] VBoxDrv.kext (Oracle America, Inc., 5.2.4)
[Loaded] VBoxNetAdp.kext (Oracle America, Inc., 5.2.4)
[Loaded] VBoxNetFlt.kext (Oracle America, Inc., 5.2.4)
[Loaded] VBoxUSB.kext (Oracle America, Inc., 5.2.4)
/Library/Extensions
[Not Loaded] FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.10)
[Not Loaded] Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.14-2 - SDK 10.10)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 160 Apple tasks |
| [Running] | 125 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 36 Apple tasks |
| [Loaded] | 172 Apple tasks |
| [Running] | 128 Apple tasks |
Launch Agents:
| [Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-07-09) |
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-08-20) |
| [Running] | com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2015-08-25) |
| [Other] | com.parallels.mobile.prl_deskctl_agent.launchagent.plist (? dcaae23c - installed 2018-08-05) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-07-01) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-06-27) |
Launch Daemons:
| [Loaded] | com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2018-06-27) |
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-06-27) |
| [Running] | com.parallels.mobile.dispatcher.launchdaemon.plist (? 7e78ee05 - installed 2018-08-05) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-08-20) |
| [Not Loaded] | org.virtualbox.startup.plist (? 700b9385 - installed 2018-07-21) |
| [Loaded] | com.parallels.mobile.kextloader.launchdaemon.plist (Apple - installed 2018-08-05) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04) |
| [Loaded] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-07-01) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-06-27) |
| [Running] | com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-07-01) |
| [Running] | com.backblaze.bzserv.plist (Backblaze - installed 2018-07-05) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-06-13) |
| [Running] | com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-07-09) |
User Launch Agents:
| [Running] | com.parallels.mobile.startgui.launchagent.plist (? 0 - installed 2018-08-21) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-17) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-07-01) |
| [Not Loaded] | org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2018-07-21) |
| [Running] | com.backblaze.bzbmenu.plist (Backblaze - installed 2018-08-21) |
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-06-27) |
User Login Items:
Parallels Toolbox Application (Parallels International GmbH - installed 2018-08-03)
(/Applications/Parallels/Parallels Toolbox.app)
Loupedeck2 Application (Loupedeck Oy - installed 2018-07-18)
(/Applications/Utilities/Loupedeck2.app)
Backup and Sync from Google Application (Google, Inc. - installed 2018-05-30)
(/Applications/Utilities/Backup and Sync.app)
iTunesHelper Application (Apple - installed 2018-07-12)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
WDDriveUtilityHelper Application (Western Digital Corporation Branded Products Group - installed 2018-06-27)
(/Applications/Utilities/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
Internet Plug-ins:
AdobePDFViewerNPAPI: (installed 2018-05-03)
AdobePDFViewer: (installed 2018-05-03)
QuickTime Plugin: (installed 2018-07-12)
WacomTabletPlugin: (installed 2015-08-25)
AdobeAAMDetect: (installed 2018-07-09)
Safari Extensions:
| RoboForm.safariextz - Unknown - http://www.roboform.com(installed 2018-07-03) |
| rf-safari-companion - Mac App Store (installed 2018-07-03) |
| OpenIE.safariextz - Parallels - http://www.parallels.com(installed 2018-08-03) |
3rd Party Preference Panes:
Backblaze Backup (installed 2018-07-05)
WacomTablet (installed 2015-08-25)
Time Machine:
Skip System Files: No
Mobile backups:
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 2.11 TB - Disk used: 605.36 GB
E***********B: Disk size: 8.00 TB - Disk used: 3.16 TB
Destinations:
T**********e [Local] (Last used)
Total size: 6.00 TB
Total number of backups: 47
Oldest backup: 2018-07-20 23:43:58
Last backup: 2018-08-24 20:44:48
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| Adobe Lightroom Classic | ? | 102 | /Applications/Adobe/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app |
| WindowServer | Apple | 7 | |
| com.apple.WebKit.WebContent (4) | Apple | 5 | |
| com.apple.WebKit.Networking (2) | Apple | 5 | |
| Safari | Apple | 3 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| Adobe Lightroom Classic | ? | 1.99 GB | /Applications/Adobe/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app |
| kernel_task | Apple | 1.51 GB | |
| com.apple.WebKit.WebContent (5) | Apple | 578 MB | |
| Safari | Apple | 486 MB | |
| Finder | Apple | 470 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| kernel_task | Apple | 52 MB | 164 MB | |
| mDNSResponder | Apple | 101 MB | 3 MB | |
| com.apple.WebKit.Networking | Apple | 10 MB | 92 KB | |
| OneDrive | ? | 773 KB | 273 KB | /Applications/OneDrive.app |
| netbiosd | Apple | 791 KB | 176 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| WindowServer | Apple | 4 | |
| com.apple.WebKit.WebContent (5) | Apple | 3 | |
| dynamiclinkmediaserver | Adobe Systems, Inc. | 3 | |
| Safari | Apple | 1 | |
| Loupedeck2 | ? | 1 | /Applications/Loupedeck2.app |
Virtual Memory Information:
| Available RAM | 5.29 GB |
| Free RAM | 36 MB |
| Used RAM | 10.71 GB |
| Cached files | 5.25 GB |
| Swap Used | 1.18 GB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Elmedia Video Player | 6.9.2 | 2018-08-04 |
| Kindle | 1.23.3 | 2018-08-04 |
| Microsoft Remote Desktop | 10.2.1 | 2018-08-08 |
| Microsoft OneNote for Mac | 16.16.18081201 | 2018-08-14 |
| Microsoft Outlook for Mac | 16.16.18081201 | 2018-08-14 |
| Microsoft Word for Mac | 16.16.18081201 | 2018-08-14 |
| Microsoft PowerPoint for Mac | 16.16.18081201 | 2018-08-14 |
| Microsoft Excel for Mac | 16.16.18081402 | 2018-08-16 |
| Evernote | 7.4 | 2018-08-17 |
| Microsoft AutoUpdate | 4.2.18081201 | 2018-08-20 |
| Gatekeeper Configuration Data | 152 | 2018-08-21 |
Clean up:
/Library/LaunchAgents/com.parallels.mobile.prl_deskctl_agent.launchagent.plist
/Applications/Parallels Access.app/Contents/MacOS/Parallels Access Agent.app/Contents/MacOS/prl_deskctl_agent
Executable not found
Diagnostics Information (past 7 days):
2018-08-24 21:13:22 Adobe Lightroom Classic CC.app CPU (5 times)
/Applications/Adobe/*/Adobe Lightroom Classic CC.app
2018-08-24 10:12:42 Snapselect.app CPU (2 times)
/Applications/Photography Apps/Snapselect.app
2018-08-23 23:59:46 bztransmit Crash (4 times)
/Library/Backblaze.bzpkg/bztransmit
2018-08-23 19:39:28 com.apple.WebKit.WebContent Crash (6 times)
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Bundle controller class: BrowserBundleController |
2018-08-23 17:50:08 Google Chrome.app Crash (2 times)
/Applications/Google Chrome.app
2018-08-23 17:21:10 System Preferences.app Crash
/Applications/System Preferences.app
com.apple.preferences.Bluetooth v.6.0.7f10 (Bluetooth) abort() called *** error for object 0x60c0000f4300: Invalid pointer dequeued from free list |
2018-08-21 00:42:18 Kernel Panic (5 times)
3rd party kernel extensions: org.virtualbox.kext.VBoxUSB 5.2.4 org.virtualbox.kext.VBoxNetFlt 5.2.4 org.virtualbox.kext.VBoxNetAdp 5.2.4 com.parallels.virtualhid 1.0.3 3 org.virtualbox.kext.VBoxDrv 5.2.4 com.parallels.virtualsound 1.0.36 36 |
2018-08-21 00:42:15 Last Shutdown Cause: 0 - Power loss
2018-08-19 09:40:10 Software Update.app Crash
/System/Library/CoreServices/Software Update.app
2018-08-19 06:38:08 Creative Cloud.app Crash
/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app
abort() called *** error for object 0x7ff6c44387c8: incorrect checksum for freed object - object was probably modified after being freed. |
2018-08-18 22:31:36 Xcode.app Crash
/Applications/Xcode.app
objc_msgSend() selector name: bundleForClass: ProductBuildVersion: 9F2000 com.apple.main-thread |
2018-08-18 16:31:57 Topaz A.I. Gigapixel.app CPU
/Applications/Topaz A.I. Gigapixel/Topaz A.I. Gigapixel.app
End of report
iMac (Retina 5K, 27-inch, 2017), iOS 11.4.1
