Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes Update

Hi everyone. I need help with iTunes update. It tells me I have a problem with Windows Installer.

I have to format my pc all the time that it tells me so, and I don't want it to do.

Thanks for the help 🙂

iPhone 6s, iOS 11.4.1

Posted on Aug 25, 2018 1:03 AM

Reply
Question marked as Best reply

Posted on Aug 26, 2018 12:51 AM

You may need to start with a visit to the Microsoft troubleshooter at Fix problems that block programs from being installed or removed, which might be able to repair issues with the Windows Installer process.



For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

2 replies
Question marked as Best reply

Aug 26, 2018 12:51 AM in response to simonaprincess

You may need to start with a visit to the Microsoft troubleshooter at Fix problems that block programs from being installed or removed, which might be able to repair issues with the Windows Installer process.



For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

iTunes Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.