Macbook Pro Kernel Panics After Repair And More

Question

Macbook Pro Kernel Panics After Repair And More

My Problem:

Hello everyone, I have a MacBook Pro 15' 2015, base model. It was working fine for 1 year, but then my screen was showing marks I can't wipe away, after some googling I found that it was a common problem and that it was free to repair, so I brought it to a AASP (Apple-Autorised-Serivce-Provider), they replaced the screen for free. But while repairing, they damaged the motherboard and put a new one in. 3 Weeks later when I picked it up, everything worked great in the store and I was very satisfied with my new screen.

When I arrived home I opened my laptop aaaaaaaand it gave me a kernel panic, not thinking to much about it (it was probably because It was too long off, I thought), when I restarted it, everything worked great again, until the next day, when I opend my macbook pro again, I got a AGAIN a kernel panic, I turned it off, but when I tried to turn on, it didn't, it just gave me 3 beeps, waited 5 seconds, and gave me 3 beeps again, etc (video underneath).

After that, I restarted it (again) and it booted up, but after I entered my password, I (again) got a kernel panic.

What I Have Tried:

After that, it went to the store, I showed them the problem and they did a Pram Reset, after some stress tests, we thought that it was good again and I returned home, I opened my laptop (and you guessed it) I got a kernel panic. I restarted my laptop and it surprisingly turned on, and I used it for some time, in the night I closed it, and when I opened it in the moring, the screen didn't turn on, but my trackpad clicked, so it was on. So I restarted it and I got exactly the same problems as above.

Reports:

Of course, I collected all the crash reports, this are a example:

https://pastebin.com/A4izN00W

Conclusion:

I called a couple times, and all they want to do are resets, but they solve nothing, so my question to you is: have you once got the same problem, or ideas how I can solve this problem? Than I am glad if you comment them:)

MacBook Pro with Retina display, macOS High Sierra (10.13.6), null

Posted on Aug 25, 2018 7:42 AM

Reply

Answer 1

Aug 26, 2018 7:20 AM in response to davefrombaarn

The repair on your Mac comes with a modest warranty. I suggest you take it back to the repair folks and ask them to "make it right".

They are likely to insist that you remove all non-apple kernel extensions, and demonstrate the failure with none present.

They may also ask to erase your drive.

What is the date of your most recent backup?

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Answer 2

Aug 26, 2018 3:30 AM in response to davefrombaarn

Your wounds may be self-inflicted. You have installed a third-party so-called Anti-Virus scanner. You need to remove Bit Defender and NEVER re-Install it. Your Mac running ElCapitan and later is already well-protected from spontaneous attack.

These third-party Virus scanners work by reading every file on your Mac, looking for data patterns the match the executable portions of antique Windows Viruses. When they find one, they cause a kernel panic "to protect you". It does not matter where they find such a pattern -- even in the bit arrangement of a picture file, where it could not possibly become executable. These programs are a menace, waste vast amounts of computer resources, and make your Mac unstable. When their first scan is complete, they immediately do it again, even if nothing has changed.

Some Virus scanners even launch a man-in-the-middle attack, breaking into your secure communications, and tend to leave it unprotected and open to other break-ins. This is so that they can read your incoming data FIRST.

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Answer 3

Aug 26, 2018 3:30 AM in response to davefrombaarn

It is slo possible you may have a RAM problem, which is what the Three beeps indicates.

AFTER you have removed Bit Defender, if you still encounter the three beeps, take it back to the Service Provider and ask them to "make it right". Apple repairs come with a modest warranty on the repair.

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Answer 4

Aug 25, 2018 9:42 AM in response to davefrombaarn

The problem is still present. I forgot to say that every time, if I open my Mac after a longer period of time (+10 min), it is in a kind of limbo, and sometimes even forgets to give a kernel panic, and I have to manually turn it off....

And in the store, the only thing they want to do is reset thins, pram, factory settings, etc. I think they just placed a faulty motherboard, can that possibly be the case?

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Answer 5

Aug 26, 2018 3:30 AM in response to Grant Bennet-Alder

This is the new crash raport:

Sun Aug 26 12:26:29 2018

*** Panic Report ***

Panic(CPU 4, time 580554385487): NMIPI for unresponsive processor: TLB flush timeout, TLB state:0x0

RAX: 0x0003000000000000, RBX: 0xffffff81cef4e858, RCX: 0x000000000000030e, RDX: 0x0000000300000000

RSP: 0xffffff92091437c0, RBP: 0xffffff9209143800, RSI: 0xffffff80373e94f0, RDI: 0xffffff81cef4e858

R8: 0x00000000000000ff, R9: 0x00000000ffffffff, R10: 0x0000000000000000, R11: 0x0000000000000001

R12: 0xffffff80373e94f0, R13: 0x0003000000000000, R14: 0x0000000437568db2, R15: 0x0000000000000000

RFL: 0x0000000000000006, RIP: 0xffffff801167b138, CS: 0x0000000000000008, SS: 0x0000000000000010

Backtrace (CPU 4), Frame : Return Address

0xffffff81effb8f70 : 0xffffff8011786d34

0xffffff81effb8fd0 : 0xffffff801161e396

0xffffff9209143800 : 0xffffff801167b234

0xffffff9209143830 : 0xffffff80116b0579

0xffffff9209143850 : 0xffffff80116b1690

0xffffff92091438d0 : 0xffffff80116b2878

0xffffff9209143970 : 0xffffff80116b2ca6

0xffffff9209143a10 : 0xffffff8011652776

0xffffff9209143a60 : 0xffffff80116525df

0xffffff9209143aa0 : 0xffffff801164ebd7

0xffffff9209143af0 : 0xffffff8011671f07

0xffffff9209143b30 : 0xffffff8011655ade

0xffffff9209143bd0 : 0xffffff8011658a43

0xffffff9209143c50 : 0xffffff801165bb5c

0xffffff9209143c90 : 0xffffff8011696c5b

0xffffff9209143cd0 : 0xffffff8011b14eb8

0xffffff9209143d40 : 0xffffff8011b14c37

0xffffff9209143db0 : 0xffffff8011b2e2cb

0xffffff9209143e30 : 0xffffff8011b2e727

0xffffff9209143e80 : 0xffffff80116645cf

0xffffff9209143ed0 : 0xffffff801161e1ac

BSD process name corresponding to current thread: cfprefsd

Mac OS version:

17G65

Kernel version:

Darwin Kernel Version 17.7.0: Thu Jun 21 22:53:14 PDT 2018; root:xnu-4570.71.2~1/RELEASE_X86_64

Kernel UUID: 1AE5ACFD-3B6F-3D74-AD52-31F1430DBC6F

Kernel slide: 0x0000000011400000

Kernel text base: 0xffffff8011600000

__HIB text base: 0xffffff8011500000

System model name: MacBookPro11,4 (Mac-06F11FD93F0323C5)

System uptime in nanoseconds: 580554428594

last loaded kext at 575400909863: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f94c02000, size 28672)

last unloaded kext at 308724147367: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f94c02000, size 61440)

loaded kexts:

org.virtualbox.kext.VBoxNetAdp 5.2.18

org.virtualbox.kext.VBoxNetFlt 5.2.18

org.virtualbox.kext.VBoxUSB 5.2.18

org.virtualbox.kext.VBoxDrv 5.2.18

at.obdev.nke.LittleSnitch 5094

com.malwarebytes.mbam.rtprotection 3.2.36

com.displaylink.driver.DisplayLinkDriver 4.1 (11)

com.apple.driver.AudioAUUC 1.70

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AGPM 110.23.37

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHDA 281.52

com.apple.driver.AppleGraphicsDevicePolicy 3.20.13

com.apple.AGDCPluginDisplayMetrics 3.20.13

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleIntelHD5000Graphics 10.3.6

com.apple.iokit.IOBluetoothSerialManager 6.0.7f10

com.apple.driver.eficheck 1

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleBacklight 170.12.6

com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.7f10

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelFramebufferAzul 10.3.6

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.driver.AppleMCCSControl 1.5.5

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AppleTopCaseHIDEventDriver 133

com.apple.driver.AppleUSBTopCaseDriver 133

com.apple.driver.AppleUSBCardReader 439.70.3

com.apple.filesystems.apfs 748.51.0

com.apple.driver.AirPort.BrcmNIC 1241.31.1a9

com.apple.driver.AppleAHCIPort 329.50.2

com.apple.filesystems.hfs.kext 407.50.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.driver.usb.cdc 5.0.0

com.apple.iokit.IOUSBUserClient 900.4.1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 281.52

com.apple.kext.OSvKernDSPLib 526

com.apple.iokit.IOAVBFamily 680.2

com.apple.plugin.IOgPTPPlugin 680.15

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 519.20

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.7f10

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.7f10

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.7f10

com.apple.AppleGPUWrangler 3.20.13

com.apple.driver.AppleHDAController 281.52

com.apple.iokit.IOHDAFamily 281.52

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOAcceleratorFamily2 378.26

com.apple.iokit.IOSurface 211.15

com.apple.AppleGraphicsDeviceControl 3.20.13

com.apple.driver.AppleGraphicsControl 3.20.13

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleActuatorDriver 1404.4

com.apple.driver.AppleHSBluetoothDriver 133

com.apple.driver.IOBluetoothHIDDriver 6.0.7f10

com.apple.iokit.IOBluetoothFamily 6.0.7f10

com.apple.driver.AppleHIDKeyboard 205

com.apple.driver.AppleMultitouchDriver 1404.4

com.apple.driver.AppleInputDeviceSupport 1404.3

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.AppleThunderboltDPInAdapter 5.5.5

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.5

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltNHI 4.7.2

com.apple.iokit.IOThunderboltFamily 6.7.8

com.apple.iokit.IOAHCIBlockStorage 301.40.2

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 480.60.1

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.70.3

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.70.2

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 680.15

com.apple.iokit.IONetworkingFamily 3.4

com.apple.iokit.IOGraphicsFamily 519.20

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

panic(cpu 3 caller 0xffffff8011765421): "TLB invalidation IPI timeout, unresponsive CPU bitmap: 0x10, NMIPI acks: 0x0, now: 0x1, deadline: 580554383036"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4570.71.2 /osfmk/x86_64/pmap.c:2798

Backtrace (CPU 3), Frame : Return Address

0xffffff9208be35c0 : 0xffffff801166c1c6

0xffffff9208be3610 : 0xffffff8011795274

0xffffff9208be3650 : 0xffffff8011787544

0xffffff9208be36c0 : 0xffffff801161e1e0

0xffffff9208be36e0 : 0xffffff801166bc3c

0xffffff9208be3810 : 0xffffff801166b9fc

0xffffff9208be3870 : 0xffffff8011765421

0xffffff9208be3910 : 0xffffff801176bd74

0xffffff9208be39f0 : 0xffffff801176cd44

0xffffff9208be3a50 : 0xffffff80116f73ef

0xffffff9208be3b90 : 0xffffff80116f6bd2

0xffffff9208be3bd0 : 0xffffff80116f3003

0xffffff9208be3c00 : 0xffffff8011677f5d

0xffffff9208be3c50 : 0xffffff801165bb84

0xffffff9208be3c90 : 0xffffff8011696c5b

0xffffff9208be3cd0 : 0xffffff8011b14eb8

0xffffff9208be3d40 : 0xffffff8011b14c37

0xffffff9208be3db0 : 0xffffff8011b2e2cb

0xffffff9208be3e30 : 0xffffff8011b2e727

0xffffff9208be3e80 : 0xffffff80116645cf

0xffffff9208be3ed0 : 0xffffff801161e1ac

BSD process name corresponding to current thread: cfprefsd

EOF

Model: MacBookPro11,4, BootROM MBP114.0183.B00, 4 processors, Intel Core i7, 2,2 GHz, 16 GB, SMC 2.29f24

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.77.37.31.1a9)

Bluetooth: Version 6.0.7f10, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256G, 251 GB

USB Device: USB 3.0 Bus

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

Reply

Answer 6

Aug 26, 2018 6:11 AM in response to davefrombaarn

You have a multi-processor cooperation problem, possibly including the graphics processor as one of the processors. There is an invasive third-party extension, DisplayLink, that could be the source of this issue.

Are you using a Dock that requires DisplayLink for a second external display off the dock? Your Mac would be more stable if you removed that and used a direct interface.

what is you exact external display setup?

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Answer 7

Aug 25, 2018 8:11 AM in response to Grant Bennet-Alder

Ok, Thanks for your reply, I will remove Bitdefender, I will say it if the problem still occurs(^-^)

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Answer 8

Aug 26, 2018 6:15 AM in response to Grant Bennet-Alder

Sometimes, for school, I have to connect my laptop to a displaylink dock, in order to connect to a smart board. I have never got any problems with it, until the motherboard replacement....

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Macbook Pro Kernel Panics After Repair And More

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