How to recover photos from a broken iPhone
My iphone 6 broke, I’m wondering how to recover my photos from that devic?
iPhone 8, iOS 11.4.1
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raina_b22
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Community Specialist
Hello j.c.fromtegucigalpa,
Thank you for reaching out in Apple Support Communities. Photos are very important. I can help with this. The easiest way to restore your photos is if you've created a backup in iCloud or iTunes. In order to restore a backup to your iPhone, follow the information below. If you have saved your photos to another program on your computer, like Photos on a Mac or Windows based computer, you'll be able to see them from that program on your computer. You will have needed to save them here manually before your iPhone was broken.
Take care.
Thank you for reaching out in Apple Support Communities. Photos are very important. I can help with this. The easiest way to restore your photos is if you've created a backup in iCloud or iTunes. In order to restore a backup to your iPhone, follow the information below. If you have saved your photos to another program on your computer, like Photos on a Mac or Windows based computer, you'll be able to see them from that program on your computer. You will have needed to save them here manually before your iPhone was broken.
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Restore your device from an iCloud backup
- Turn on your device. You should see a Hello screen. If you already set up your device, you need to erase all of its content before you can use these steps to restore from your backup.
- Follow the onscreen setup steps until you reach the Apps & Data screen, then tap Restore from iCloud Backup.
- Sign in to iCloud with your Apple ID.
- Choose a backup. Look at the date and size of each and pick the most relevant. After you choose, the transfer starts. If a message says that a newer version of iOS is required, follow the onscreen steps to update (If you don't see onscreen steps to help you update, learn what to do).
- When asked, sign in to your Apple ID account to restore your apps and purchases (If you've purchased iTunes or App Store content using multiple Apple IDs, you'll be asked to sign in to each). If you can’t remember your password, you can tap Skip this Step and sign in later.
- Stay connected and wait for a progress bar to appear and complete. Depending on the size of the backup and the network speed, the progress bar might need a few minutes to an hour to complete. If you disconnect from Wi-Fi too soon, the progress will pause until you reconnect.
- Now you can finish setup and enjoy your device. Content like your apps, photos, music, and other information will continue to restore in the background for the next several hours or days, depending on the amount of information there is. Try to connect often to Wi-Fi and power to let the process complete.
Get help with restoring from your iCloud backup.
Restore your device from an iTunes backup
- Open iTunes on the Mac or PC that you used to back up your device.
- Connect your device to your computer with a USB cable. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
- Select your iPhone, iPad, or iPod touch when it appears in iTunes. If your device doesn't appear in iTunes, learn what to do.
- Select Restore Backup in iTunes. If a message says that your iOS device's software is too old, learn what to do.
- Look at the date and size of each backup and pick the most relevant.
- Click Restore and wait for the restore time to finish. If asked, enter the password for your encrypted backup.
- Keep your device connected after it restarts and wait for it to sync with your computer. You can disconnect after the sync finishes.
Get help restoring from an iTunes backup.
Take care.
