My Safari Browser Highjacked

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Level 1

8 points

My Safari Browser Highjacked

When I saw a pop up window to update my Adobe Flash player I clicked on it. Big Mistake. we know.ac, a browser highjacked was installed on my MacBook Pro. I want to know how to uninstall this highjacked off my computer. It is locked in as the default home page for safari. The Homepage slot is grayed out so I can't change it. I have run malware and have tried to delete this highjacker other ways with no success. My Safari is Version 11.1.2 (13605.3.8). My MacBookPro is a refurbished Mid 2012 running High Sierra OS version 10.13.6. Thanks for any help.

MacBook Pro with Retina display, iOS 11.3.1

Posted on Aug 30, 2018 10:09 AM

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Answer 1

Aug 30, 2018 10:30 AM in response to Krmiarc

Try this ...

Quit Safari.

Then open the Finder. From the Finder menu click Go > Go to Folder

Then copy / paste the following:

~/Library/Preferences/com.apple.Safari.plist

Click Go then move the com.apple.Safari.plist to the Trash.

Quit then relaunch Safari then try Safari > Preferences > General.

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Answer 2

Aug 30, 2018 10:20 AM in response to Krmiarc

Hi,

run malware? Not sure exactly what you mean.

If you have another browser installed, download and run Malwarebytes > Free Antivirus Replacement & Anti-Malware Tool | Malwarebyte

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Answer 3

Krmiarc Author

Level 1

8 points

Aug 30, 2018 10:20 AM in response to Carolyn Samit

Thanks for the fast reply Carolyn. I did download Malwarebyte and ran its scan and deleted 11 or 12 pieces of malware that it found. But the weknow.ac is still grayed out in the homepage slot in Safari Preferences. However, I downloaded Malwarebyte with Safari. Is your suggestion to download a different browser like Firefox, for example, then download Malwarebytes, and do another scan to try to delete weknow.ac?

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Answer 4

Krmiarc Author

Level 1

8 points

Aug 30, 2018 10:32 AM in response to Carolyn Samit

Thanks again Carolyn. I did what you outlined. But the weknow.ac is still grayed out in the homepage slot in Safari Preferences.

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My Safari Browser Highjacked

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