Desktop Files Removed - Virus?

Hey guys,


I have a Mac Book Air and recently I am having some serious troubles.

When I open my Google Chrome, after around 2 minutes my Computer runs a Task named Google Chrome Helper.

If I kill it my Google still runs perfectly!!

But if I don't the task starts removing files from my Computer.

How can I fix This?

I made an Eltrecheck:


EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-09-01 11:41:00

Download EtreCheck from https://etrecheck.com

Runtime: 2:36

Performance: Excellent


Problem: Other problem

Description:

High CPU Google Chrome Helper Files missing


Major Issues:

Anything that appears on this list needs immediate attention.


Low disk space- This machine is running critically low on free hard drive space.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Apps crashing- There have been numerous app crashes.

Clean up- There are orphan files that could be removed.

Unsigned files- There are unsigned software file installed. They appear to be legitimate but should be reviewed.

System modifications- There are a large number of system modifications running in the background.


Hardware Information:

MacBook Air (13-inch, 2013 - 2014) / MacBook Air (13-inch, Mid 2013)

MacBook Air Model: MacBookAir6,2

1 1,7 GHz Intel Core i7 (i7-4650U) CPU: 2-core

8 GB RAM - Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 586


Video Information:

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1440 x 900


Drives:

disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 250.14 GB

disk1 - S**************h (Journaled HFS+) 249.77 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

disk1 - S**************h 249.77 GB (7.59 GB free)

Journaled HFS+

Mount point: /


Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en2: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

Interface en3: Thunderbolt Ethernet

Interface en4: iPhone

iCloud Quota: 71.10 GB available

iCloud Status: 4 pending files


System Software:

macOS Sierra 10.12.6 (16G29)

Time since boot: Less than an hour

System Load: 1.78 (1 min ago) 2.62 (5 min ago) 3.05 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/org.macports.akonadi.plist

Executable: /opt/local/bin/akonadiserver-script.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.freedesktop.avahi-daemon.plist

Executable: /opt/local/sbin/avahi-daemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/org.macports.gpg-agent.plist

Executable: /opt/local/bin/gpg-agent --write-env-file --no-use-standard-socket --launchd

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.redgiantsoftware.updater.plist

Executable: -a '/Applications/Red Giant Link.app' --args --silent

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/PACESupport.plist

Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.paragon-software.facebook.agent.plist

Executable: /Library/Application Support/Paragon Software/Paragon Software Facebook Agent.app/Contents/MacOS/Paragon Software Facebook Agent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.macports.mariadb-server.plist

Executable: /opt/local/lib/mariadb/bin/mysqld

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.macports.rsyncd.plist

Executable: /opt/local/bin/daemondo --label=rsyncd --start-cmd /opt/local/etc/LaunchDaemons/org.macports.rsyncd/rsyncd.wrapper start ; --stop-cmd /opt/local/etc/LaunchDaemons/org.macports.rsyncd/rsyncd.wrapper stop ; --restart-cmd /opt/local/etc/LaunchDaemons/org.macports.rsyncd/rsyncd.wrapper restart ; --pid=fileauto --pidfile /opt/local/var/run/rsyncd.pid

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/org.freedesktop.dbus-session.plist

Executable: /opt/local/bin/dbus-daemon --nofork --session

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.freedesktop.avahi-dnsconfd.plist

Executable: /opt/local/sbin/avahi-dnsconfd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.paragon-software.ExtFS.fsnotify.daemon.plist

Executable: /Library/PreferencePanes/ParagonExtFS.prefPane/Contents/Resources/com.paragon-s oftware.ExtFS.fsnotify.daemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/org.macports.kdecache.plist

Executable: /opt/local/bin/kbuildsycoca4

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

Executable: '/Users/***/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' -F -g -n '/Users/***/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' --args -scheduled

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.freedesktop.dbus-system.plist

Executable: /opt/local/bin/dbus-daemon --system --nofork

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.paragon-software.ExtFS.fsnotify.agent.plist

Executable: /Library/PreferencePanes/ParagonExtFS.prefPane/Contents/Resources/com.paragon-s oftware.ExtFS.fsnotify.agent.app/Contents/MacOS/com.paragon-software.ExtFS.fsnot ify.agent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.razer.rzupdater.plist

Executable: /Library/Application Support/Razer/RzUpdater.app/Contents/MacOS/RzUpdater

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.macports.slapd.plist

Executable: /opt/local/bin/daemondo --label=slapd --start-cmd /opt/local/etc/LaunchDaemons/org.macports.slapd/slapd.wrapper start ; --stop-cmd /opt/local/etc/LaunchDaemons/org.macports.slapd/slapd.wrapper stop ; --restart-cmd /opt/local/etc/LaunchDaemons/org.macports.slapd/slapd.wrapper restart ; --pid=none

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Extensions

[Loaded] Apowersoft_AudioDevice.kext (Apowersoft Limited, 1.6.7 - SDK 10.11)

[Not Loaded] NIUSBAudio2DJ.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8)

[Not Loaded] NIUSBAudioDriver.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8)

[Not Loaded] NIUSBTraktorKontrolS4.kext (Native Instruments GmbH, 2.8.0 (R36) - SDK 10.9)

[Loaded] com.malwarebytes.mbam.rtprotection.kext (Malwarebytes Corporation, 3.1 - SDK 10.12)

[Loaded] ufsd_ExtFS.kext (Paragon Software GmbH, 10.0.829 - SDK 10.10)

[Not Loaded] RazerHid.kext (Razer USA Ltd., 17.36 - SDK 10.9)


/System/Library/Extensions

[Not Loaded] Soundflower.kext (1.6.6 - SDK 10.6)

[Loaded] SBVirtualMic64.kext (Screaming Bee Inc, 1.1.0 - SDK 10.9)

[Not Loaded] PACESupportFamily.kext (5.9 - SDK 10.6)


/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[Not Loaded] PACESupportLeopard.kext (5.9 - SDK 10.4)

[Not Loaded] PACESupportPanther.kext (5.9 - SDK 10.-1)

[Loaded] PACESupportSnowLeopard.kext (5.9 - SDK 10.6)

[Not Loaded] PACESupportTiger.kext (5.9 - SDK 10.4)


System Launch Agents:

[Not Loaded]6 Apple tasks
[Loaded]173 Apple tasks
[Running]107 Apple tasks


System Launch Daemons:

[Not Loaded]40 Apple tasks
[Loaded]170 Apple tasks
[Running]110 Apple tasks
[Other]2 Apple tasks


Launch Agents:

[Running]com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-09-26)
[Running]com.staticz.soundsiphon.playeragent.plist (Dominic Feira - installed 2017-02-28)
[Running]com.staticz.soundsiphon.inputagent.plist (Dominic Feira - installed 2017-02-28)
[Running]com.razerzone.rzdeviceengine.plist (? 516e794c - installed 2016-11-18)
[Running]org.macports.gpg-agent.plist (? d7ff35ab - installed 2017-04-03)
[Not Loaded]com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-08-02)
[Loaded]org.macosforge.xquartz.startx.plist (? d225a7da - installed 2015-10-16)
[Loaded]com.paragon.updater.plist (Paragon Software GmbH - installed 2016-08-12)
[Running]com.paragon-software.ExtFS.fsnotify.agent.plist (? 3de80f1e - installed 2016-08-12)
[Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-02)
[Loaded]org.freedesktop.dbus-session.plist (? 132c7c19 - installed 2016-10-16)
[Running]com.razer.rzupdater.plist (? 2bbe2bd1 - installed 2016-11-18)
[Loaded]com.oracle.java.Java-Updater.plist (? ffae8b73 - installed 2016-09-23)
[Running]com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-10-24)
[Loaded]com.paragon-software.facebook.agent.plist (? 95fb0bd4 - installed 2016-08-12)
[Not Loaded]org.macports.kdecache.plist (? 33f2f432 - installed 2017-01-15)


Launch Daemons:

[Running]com.paragon-software.ExtFS.fsnotify.daemon.plist (? 25b4b395 - installed 2016-08-12)
[Not Loaded]org.macports.rsyncd.plist (? 99f2454f - installed 2017-02-26)
[Other]org.macports.mariadb-server.plist (? 196c6a73 - installed 2016-10-09)
[Running]com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-10-24)
[Loaded]com.native-instruments.NativeAccess.Helper2.plist (Native Instruments GmbH - installed 2017-07-16)
[Loaded]com.paragon.ExtFS.launch.plist (Apple - installed 2017-07-15)
[Not Loaded]org.freedesktop.dbus-system.plist (? e1cd8f49 - installed 2016-10-16)
[Not Loaded]org.macports.slapd.plist (? db52dd51 - installed 2017-02-26)
[Running]com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-10-24)
[Not Loaded]org.macports.akonadi.plist (? 10aafeca - installed 2017-01-14)
[Loaded]com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-09-26)
[Loaded]com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-16)
[Loaded]com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2016-09-23)
[Loaded]com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2017-05-11)
[Not Loaded]org.freedesktop.avahi-dnsconfd.plist (? 26ad36c9 - installed 2017-02-10)
[Loaded]org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2015-10-16)
[Running]com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-06-02)
[Loaded]com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-10-01)
[Running]com.staticz.soundsiphon.bridgedaemon.plist (Dominic Feira - installed 2017-02-28)
[Loaded]com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2016-05-09)
[Running]com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-06-02)
[Not Loaded]com.gopro.stereomodestatus.plist (? ab93fe2f - installed 2014-01-21)
[Loaded]PACESupport.plist (? ab6b5614 - installed 2012-07-11)
[Not Loaded]org.freedesktop.avahi-daemon.plist (? a70df244 - installed 2017-02-10)


User Launch Agents:

[Running]com.spotify.webhelper.plist (Spotify - installed 2018-08-31)
[Loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18)
[Loaded]com.valvesoftware.steamclean.plist (? 0 - installed 2018-07-23)
[Loaded]com.redgiantsoftware.updater.plist (? 0 - installed 2016-06-11)
[Loaded]com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2017-10-01)
[Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-02)


User Login Items:

iTunesHelper Programm (Apple - installed 2018-07-10)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

NIHardwareAgent Programm (Native Instruments GmbH - installed 2017-08-26)

(/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

CleanMyMac 3 Menu Programm (MacPaw Inc. - installed 2017-09-25)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

NIHostIntegrationAgent Programm (Native Instruments GmbH - installed 2017-08-26)

(/Library/Application Support/Native Instruments/Hardware/NIHostIntegrationAgent.app)


Internet Plug-ins:

FlashPlayer-10.6: (installed 2016-04-23)

Flash Player: (installed 2016-04-23)

QuickTime Plugin: (installed 2017-12-01)

JavaAppletPlugin: (installed 2016-12-04)

AdobeAAMDetect: (installed 2017-09-26)


3rd Party Preference Panes:

Flash Player (installed 2016-04-16)

FUSE for OS X (OSXFUSE) (installed 2016-01-18)

GoPro (installed 2014-01-29)

Java (installed 2016-12-04)

Native Instruments USB Audio (installed 2015-09-18)

Paragon ExtFS for Mac® (installed 2016-09-04)


Time Machine:

Skip System Files:

Mobile backups:

Auto backup: Yes

Volumes being backed up:

S**************h: Disk size: 249.77 GB - Disk used: 242.18 GB

Destinations:

T*********T [Local] (Last used)

Total size: 738.06 GB

Total number of backups: 20

Oldest backup: 2016-03-05 12:24:43

Last backup: 2018-08-30 10:41:11


Top Processes by CPU:

Process (count)Source% of CPULocation
Google Chrome Helper (15)Google, Inc.62
WindowServerApple16
mysqld?10/opt/local/lib/mariadb/bin
Google ChromeGoogle, Inc.8
kernel_taskApple5


Top Processes by Memory:

Process (count)SourceRAM usageLocation
Google Chrome Helper (15)Google, Inc.1.85 GB
kernel_taskApple771 MB
mdworker (14)Apple416 MB
Adobe CEF Helper (3)Adobe Systems, Inc.320 MB
Google ChromeGoogle, Inc.272 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
mDNSResponderApple132 KB15 KB
apsdApple13 KB22 KB
netbiosdApple3 KB870 B
ntpdApple336 B336 B
SystemUIServerApple0 B64 B


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
Google Chrome Helper (15)Google, Inc.19
WindowServerApple6
Google ChromeGoogle, Inc.4
coreaudiodApple1
Adobe CEF Helper (3)Adobe Systems, Inc.1


Virtual Memory Information:

Available RAM2.72 GB
Free RAM61 MB
Used RAM5.28 GB
Cached files2.66 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
Gatekeeper Configuration Data1532018-08-27


Clean up:

/Library/LaunchDaemons/com.gopro.stereomodestatus.plist

/Applications/GoPro/Tools/StereoModeStatus.app/Contents/MacOS/StereoModeStatus

Executable not found


Diagnostics Information (past 7 days):

2018-08-31 17:15:41 RzDeviceEngine.app Crash (7 times)

/Library/Application Support/Razer/RzDeviceEngine.app


2018-08-31 16:14:08 Traktor.app CPU (2 times)

/Applications/Native Instruments/*/Traktor.app


2018-08-30 05:36:42 bird Crash (2 times)

/System/Library/PrivateFrameworks/CloudDocsDaemon.framework/Versions/A/Support/b ird

BUG IN CLIENT OF LIBDISPATCH: Over-resume of an object


2018-08-29 21:23:09 backupd CPU

/System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd



End of report


Thanks for your Help <3

MacBook Air, iOS 10.2.1

Posted on Sep 1, 2018 3:15 AM

Reply

Similar questions

5 replies

Sep 3, 2018 7:43 AM in response to Simon_Spies

Do properly remove CleanMyMac. This software will hurt your Mac, even if unrelated this the current issue.


Google Chrome is a known resource hog. It may at times request so much memory and CPU time that nothing is left for other processes. That is fine if the browser is your world, but most of us use other applications as well, with varying needs of resources.

The Google Chrome Helper process manages semi-external things like plugins/extensions. Possibly one of those plugins has gone rogue gobbling up memory and CPU time. Make sure these plugins are updated (your Java and Flash are dangerously old!), and consider removing the ones you don’t strictly need.


The bird process that crashed is related to iCloud Drive. Probably the syncing doesn’t go that well? Save these files extra, then turn the feature off and on again. Log out of iCloud and back in again. That likely fixes a misbehaving iCloud Drive.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Desktop Files Removed - Virus?

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