AirPort Time Capsule Trip Kernel Panics on Two Different Machines

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gct1974 Author

Level 1

9 points

AirPort Time Capsule Trip Kernel Panics on Two Different Machines

I recently started experiencing kernel panics on my MacBook Pro running macOS 10.13.6. I determined the panics occur during time machine backups. I suspect there may be an issue with my AirPort Time Capsule as now an additional machine is experiencing kernel panics during backup. I have tried erasing the disk via AirPort Utility and the kernel panics still occur. Is there anything else I can try for troubleshooting or should I just replace the Time Capsule with other hardware like a NAS? Thanks.

MacBook Pro (Retina, 15-inch, Mid 2014), macOS High Sierra (10.13.6)

Posted on Sep 2, 2018 5:46 PM

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Answer 1

Top-ranking reply

LaPastenague

Level 9

67,262 points

Sep 3, 2018 2:47 PM in response to gct1974

I really think it is something with the Time Capsule. It seems odd to me that two separate machines all of a sudden start having kernel panics at the same time.

Yes.. agreed.. but it is hard to see how a backup to a network device can cause a kernel panic. Very odd.

Since you have done everything plus the clean install.. and it is only the TM backup that triggers the problem.. then it has to be something with the TC.

The TC itself is pretty well inscrutable. The AC model at 4 years is actually not doing too badly. They were not as reliable as the previous model. If you want to have go at it.. I would do a firmware downgrade.. 7.7.8 is fine for most people.. Factory reset and a full one pass erase of the hard disk.

Do the new setup with all short names, no spaces and pure alphanumerics. Passwords same rules.. but can be longer.

No luck then replace the TC.. but you might need to rethink backups as posted earlier.

One other suggestion.. trial Carbon Copy Cloner. It is free to use for a month. We see so many problems now with Time Machine to network targets that we now recommend its replacement. If you want to use TM then use a USB drive plugged into the computer.

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Answer 2

Sep 2, 2018 7:06 PM in response to gct1974

What model is your TC? How old is it?

Time Machine is not very reliable on High Sierra.. although kernel panic is a bit more severe than normally reported.

Do you run any anti-virus software or extra firewall/security software. Either of those are known to cause issues. Adware and some third party hard disk utilities like Western Digital are also known causes.

I would find out what is the actual full error message as that might give you more insight into the problem.

Since High Sierra is so poor we tend to recommend buying alternative backup software like Carbon Copy Cloner. It has hardly any of the issues you experience with Time Machine.

If you want to keep running TM it is usually better to use local USB drive plugged directly into the Mac.

A NAS eg synology is very reliable backup target but not hugely better than the TC. It is a major purchase and not worth it for just backups. If you want to start using a decent file and media server then using it for backups as well is fine.

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Answer 3

Sep 2, 2018 11:01 PM in response to gct1974

I am far from expert.. but I think this is internal problem on the Mac.

Did you upgrade the RAM?

I would do a few things.

1. Boot to recovery and run disk utility first aid over the disk in your Mac.

2. Run the hardware tests.

3. Reset NVRAM

4. Do not backup with power nap turned on.. Apple has fessed up that a lot of problems are caused by this setting. Turn it off.

5. Create a new admin user.. logout of your current user profile, login as the new user.. and run Time Machine with AV software turned off.

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Answer 4

gct1974 Author

Level 1

9 points

Sep 2, 2018 8:46 PM in response to LaPastenague

The TC is the 802.11ac 2TB version and will be 4 years old in December.

I do run ESET Cybersecurity Pro for anti virus. Both machines have been running it for a couple years now.

Full error is below:

Anonymous UUID: 9E8D1718-575A-BB2A-5B79-3CE30E87F39C

Thu Aug 30 15:48:08 2018

*** Panic Report ***

panic(cpu 0 caller 0xffffff7f8e294116): "hfs_swap_HFSPlusBTInternalNode: unrecognized catalog record type (0x72F3; record #36)\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/hfs/hfs-407.50.6/core/h fs_endian.c:710

Backtrace (CPU 0), Frame : Return Address

0xffffff81f6012e00 : 0xffffff800ac6c1c6

0xffffff81f6012e50 : 0xffffff800ad95274

0xffffff81f6012e90 : 0xffffff800ad87544

0xffffff81f6012f00 : 0xffffff800ac1e1e0

0xffffff81f6012f20 : 0xffffff800ac6bc3c

0xffffff81f6013050 : 0xffffff800ac6b9fc

0xffffff81f60130b0 : 0xffffff7f8e294116

0xffffff81f6013120 : 0xffffff7f8e284872

0xffffff81f6013170 : 0xffffff7f8e28c4c2

0xffffff81f6013280 : 0xffffff7f8e28bdec

0xffffff81f6013310 : 0xffffff7f8e28e47a

0xffffff81f6013370 : 0xffffff7f8e2c190b

0xffffff81f60133b0 : 0xffffff7f8e283a3c

0xffffff81f6013420 : 0xffffff7f8e297539

0xffffff81f6013ab0 : 0xffffff800aecc6bf

0xffffff81f6013b30 : 0xffffff800b0f5f56

0xffffff81f6013f40 : 0xffffff800b203968

0xffffff81f6013fa0 : 0xffffff800ac1e9c6

Kernel Extensions in backtrace:

com.apple.filesystems.hfs.kext(407.50.6)[09445723-F283-31E5-B409-43D905BA81C6]@ 0xffffff7f8e275000->0xffffff7f8e2dbfff

dependency: com.apple.filesystems.hfs.encodings.kext(1)[F737F125-223E-3B67-B4FF-5AB56291D4F E]@0xffffff7f8c124000

BSD process name corresponding to current thread: mds_stores

Mac OS version:

17G65

Kernel version:

Darwin Kernel Version 17.7.0: Thu Jun 21 22:53:14 PDT 2018; root:xnu-4570.71.2~1/RELEASE_X86_64

Kernel UUID: 1AE5ACFD-3B6F-3D74-AD52-31F1430DBC6F

Kernel slide: 0x000000000aa00000

Kernel text base: 0xffffff800ac00000

__HIB text base: 0xffffff800ab00000

System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

System uptime in nanoseconds: 256827043594

last loaded kext at 253353824911: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8c2d5000, size 69632)

loaded kexts:

com.eset.kext.esets-pfw 660.30.00f01

com.eset.kext.esets-kac 660.30.00f01

com.parallels.virtualsound 1.0.27 27

com.apple.filesystems.msdosfs 1.10

com.apple.filesystems.afpfs 11.1

com.apple.nke.asp-tcp 8.0.2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.23.37

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHDAHardwareConfigDriver 281.52

com.apple.driver.AppleHDA 281.52

com.apple.driver.AppleGraphicsDevicePolicy 3.20.13

com.apple.AGDCPluginDisplayMetrics 3.20.13

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.GeForce 10.3.2

com.apple.driver.AGDCBacklightControl 3.20.13

com.apple.iokit.IOBluetoothSerialManager 6.0.7f10

com.apple.driver.AppleBacklight 170.12.6

com.apple.driver.AppleIntelHD5000Graphics 10.3.6

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.eficheck 1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMuxControl 3.20.13

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.nvidia.NVDAStartup 10.3.2

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.5.5

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AppleIntelFramebufferAzul 10.3.6

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AppleUSBTCKeyEventDriver 254

com.apple.driver.AppleUSBTCButtons 254

com.apple.driver.AppleUSBTCKeyboard 254

com.apple.iokit.IOBluetoothUSBDFU 6.0.7f10

com.apple.iokit.SCSITaskUserClient 404.30.2

com.apple.driver.AppleUSBStorageCoexistentDriver 439.70.3

com.apple.driver.AppleUSBCardReader 439.70.3

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.filesystems.hfs.kext 407.50.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.filesystems.apfs 748.51.0

com.apple.driver.AppleAHCIPort 329.50.2

com.apple.driver.AirPort.BrcmNIC 1241.31.1a9

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 281.52

com.apple.kext.OSvKernDSPLib 526

com.apple.iokit.IOAVBFamily 680.2

com.apple.plugin.IOgPTPPlugin 680.15

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.AppleSSE 1.0

com.apple.nvidia.driver.NVDAGK100Hal 10.3.2

com.apple.nvidia.driver.NVDAResman 10.3.2

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.AppleGPUWrangler 3.20.13

com.apple.iokit.IONDRVSupport 519.20

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleHDAController 281.52

com.apple.iokit.IOHDAFamily 281.52

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleGraphicsControl 3.20.13

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.AppleGraphicsDeviceControl 3.20.13

com.apple.iokit.IOAcceleratorFamily2 378.26

com.apple.iokit.IOGraphicsFamily 519.20

com.apple.iokit.IOSurface 211.15

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleThunderboltEDMSink 4.1.4

com.apple.driver.AppleThunderboltDPOutAdapter 5.5.5

com.apple.driver.AppleUSBMultitouch 262

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.7f10

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.7f10

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.7f10

com.apple.iokit.IOBluetoothFamily 6.0.7f10

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.iokit.IOUSBMassStorageClass 4.0.4

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IOAHCIBlockStorage 301.40.2

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.AppleThunderboltDPInAdapter 5.5.5

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.5

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltNHI 4.7.2

com.apple.iokit.IOThunderboltFamily 6.7.8

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 480.60.1

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.70.3

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.70.2

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 680.15

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

EOF

Model: MacBookPro11,3, BootROM MBP112.0146.B00, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.19f12

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.77.37.31.1a9)

Bluetooth: Version 6.0.7f10, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM1024F, 1 TB

USB Device: USB 3.0 Bus

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

Reply

Answer 5

gct1974 Author

Level 1

9 points

Sep 3, 2018 7:58 AM in response to LaPastenague

I did not upgrade RAM. I actually made no changes to either machine recently. I also had tried all five things you listed prior to my posting on here. I even went as far as wiping the drive on one of the machines and loading a fresh copy of macOS. Machine ran fine until I enabled Time Machine and then the kernel panics started and this was before I loaded any third party software.

I really think it is something with the Time Capsule. It seems odd to me that two separate machines all of a sudden start having kernel panics at the same time.

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AirPort Time Capsule Trip Kernel Panics on Two Different Machines

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