Air Print stopped working with new router

I am helping a neighbor. She has a HP ENVY 5530 Air Printer. With her old router she was able to air print from her iPad Air 2 with no issues. The router was old and dropping off all the time so I put a new Netgrear router in for her. Everything works in that the printer is connected wireless to the router, etc. but now when she tries to air print via th iPad Air 2 it can't find any printers. I've rebooted the iPad, etc. to no avail. I tried with my iPhone X (that use to be able to print with the old router) and it also can't find any printers.


Any ideas one why??


Thanks


James

iMac with Retina 5K display, macOS High Sierra (10.13.6), 2017 iMac, Mac Pro, MacBook Air

Posted on Sep 3, 2018 11:42 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 4, 2018 9:27 AM

Hello Skyking,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, your neighbor is unable to print to their HP printer via AirPrint since they starting using a new Wi-Fi router. To help with this issue, please make sure the new Wi-Fi router is setup correctly with the recommendations below, and then follow the steps recommended by Apple for AirPrint issues:

SSID or Wi-Fi network name

The SSID (service set identifier), or network name, identifies your Wi-Fi network to users and other Wi-Fi devices. It is case sensitive.

Set to: Any unique name

Choose a name that's unique to your network and isn't shared by other nearby networks or networks you're likely to encounter. If your router came with a default SSID, it's especially important that you change it to a different, unique name. Some common default SSID names to avoid are linksys, netgear, dlink, wireless, 2wire, and default.

If your SSID isn't unique, Wi-Fi devices will have trouble identifying your network. This could cause them to fail to automatically connect to your network, or to connect to other networks that share the same SSID. It might also prevent Wi-Fi devices from using all routers in your network, or prevent them from using all available bands of a router.

User uploaded file

Hidden network

Hidden networks don't broadcast their SSID over Wi-Fi. This option might be incorrectly referred to as a closed network, and the corresponding nonhidden state might be referred to as broadcast.

Set to: Disabled

Because hidden networks don't broadcast their SSID, devices might need more time to find them and connect to them. Hiding a network doesn't secure your Wi-Fi network, because the SSID can still be discovered in other ways. You should always enable security on your Wi-Fi router.

User uploaded file

MAC address authentication or filtering

Restricts access to a Wi-Fi router to devices with specific MAC (Media Access Control) addresses.

Set to: Disabled

When enabled, this feature allows a user to configure a list of MAC addresses for the Wi-Fi router, and restrict access to devices with addresses that are on the list. Devices with MAC addresses not on the list will fail to associate with the Wi-Fi network. MAC addresses can be changed easily, so don't rely on them to prevent unauthorized access to the network.

iOS 8 and later uses a randomized MAC address when running Wi-Fi scans. The scans are conducted when a device isn't associated with a Wi-Fi network and its processor is asleep. A device’s processor goes to sleep shortly after the screen is turned off. Wi-Fi scans are run to determine if a user can connect to a preferred Wi-Fi network. Enhanced Wi-Fi scans are run when a device uses Location Services for apps that use geofencing, such as location-based reminders, that determine if the device is near a specific location.

User uploaded file

Security

The security setting controls the type of authentication and encryption used by your Wi-Fi router, which allows you to control access to the network and specify the level of privacy for data you send over the air.

Set to: WPA2 Personal (AES)

WPA2 Personal (AES) is currently the strongest form of security offered by Wi-Fi products, and is recommended for all uses. When enabling WPA2, be sure to select a strong password that can't be guessed by third parties.

If you have older Wi-Fi devices that don't support WPA2 Personal (AES), a good second choice is WPA/WPA2 Mode, also known as WPA Mixed Mode. This mode allows newer devices to use the stronger WPA2 AES encryption, while still allowing older devices to connect with older WPA TKIP-level encryption. If your Wi-Fi router doesn't support WPA/WPA2 Mode, WPA Personal (TKIP) mode is the next best choice.

For compatibility, reliability, performance, and security reasons, WEP is not recommended. WEP is insecure and functionally obsolete. If you must choose between WEP and TKIP, choose TKIP.

Due to serious security weaknesses, the WEP and WPA TKIP encryption methods are deprecated and strongly discouraged. Use these modes only if necessary to support legacy Wi-Fi devices that don't support WPA2 AES and can't be upgraded to support WPA2 AES. Devices using these deprecated encryption methods can't take full advantage of the performance and other features of 802.11n and 802.11ac. As a result, the Wi-Fi Alliance has directed the Wi-Fi industry to phase out WEP and WPA TKIP.

If your security is set to None or unsecured mode, you're using no authentication or encryption. Anyone can join your Wi-Fi network, use your Internet connection, access any shared resource on your network, and read any traffic you send over the network. Using an unsecured network is not recommended.

User uploaded file

2.4GHz radio mode

This setting controls which versions of the 802.11n/ac standard the network uses for wireless communication on the 2.4GHz band.

Set to: Auto or 802.11n/ac

Routers that support 802.11 should be configured for 802.11n/ac for maximum speed and compatibility. Different Wi-Fi routers support different radio modes, so the setting varies depending on the router. In general, enable support for all modes. Devices can then automatically select the fastest commonly supported mode to communicate. Choosing a subset of the available modes prevents some devices from connecting. For example, 802.11ac devices can't connect to a Wi-Fi router in 802.11n-only mode. Also, choosing a subset of the available modes might cause interference with nearby legacy networks, and nearby legacy devices might interfere with your network.

User uploaded file

5GHz radio mode

This setting controls which versions of the 802.11a/b/g/n standard the network uses for wireless communication on the 5GHz band. Newer standards support faster transfer rates, and older standards provide compatibility with older devices and additional range.

Set to: Auto or 802.11n/ac

Routers that support 802.11n should be configured for 802.11n/ac mode for maximum speed and compatibility. Different Wi-Fi routers support different radio modes, so the setting varies depending on the router. In general, enable support for all modes. Devices can then automatically select the fastest commonly supported mode to communicate. Choosing a subset of the available modes prevents older devices from connecting. For example, 802.11ac devices can't connect to a Wi-Fi router in 802.11n-only mode. Also, choosing a subset of the available modes might cause interference with nearby legacy networks, and nearby legacy devices might interfere with your network.

User uploaded file

Channel

This setting controls which channel your Wi-Fi router uses to communicate.

Set to: Auto

For best performance, choose "Auto" mode and let the Wi-Fi router select the best channel. If this mode isn't supported by your Wi-Fi router, choose a channel that's free from other Wi-Fi routers and other sources of interference. Read about possible sources of interference.

User uploaded file

2.4GHz channel width

Channel width controls how large of a "pipe" 'is available to transfer data. However, larger channels are more subject to interference and more likely to interfere with other devices. A 40MHz channel is sometimes called a wide channel, and a 20MHz channel is a narrow channel.

Set to: 20MHz

Use 20MHz channels in the 2.4GHz band. Using 40MHz channels in the 2.4GHz band can cause performance and reliability issues with your network, especially in the presence of other Wi-Fi networks and other 2.4GHz devices. A 40MHz channel might also cause interference and issues with other devices that use this band, such as Bluetooth devices, cordless phones, and neighboring Wi-Fi networks. Routers that don't support 40MHz channels in the 2.4GHz band do support 20MHz channels.

User uploaded file

5GHz channel width

Channel width controls how large of a "pipe" is available to transfer data. Larger channels are more susceptible to interference, and more likely to interfere with other devices. Interference is less of an issue in the 5GHz band than in the 2.4GHz band. A 40MHz channel is sometimes called a wide channel, and a 20MHz channel is a narrow channel.

Set to:
For 802.11n access points, set the 5GHz band to 20MHz and 40MHz.
For 802.11ac access points, set the 5GHz band to 20MHz, 40MHz, and 80MHz.

For best performance and reliability, enable support for all channel widths. This allows devices to use the largest width they support, which results in optimal performance and compatibility. Not all client devices support 40MHz channels, so don't enable 40MHz-only mode. Devices that support only 20MHz channels cant connect to a Wi-Fi router in 40MHz-only mode. Similarly, don't enable 80MHz-only mode, or only clients capable of 802.11ac will be able to connect. Routers that don't support 40MHz or 80MHz channels do support 20MHz channels.

User uploaded file

DHCP

The Dynamic Host Configuration Protocol (DHCP) assigns addresses that identify devices on your network. Once assigned, devices use these addresses to communicate with each other and with computers on the Internet. The functionality of a DHCP server can be thought of as similar to a phone company handing out phone numbers, which customers then use to call other people.

Set to: Enabled, if it's the only DHCP server on your network

There should be only one DHCP server on your network. This DHCP server might be built in to your cable modem, DSL modem, or router. If more than one device has DHCP enabled, you will likely see address conflicts and have issues accessing the Internet or other resources on your network.

User uploaded file

NAT

Network address translation (NAT) translates between addresses on the Internet and those on a local network. The functionality of a NAT provider is like that of a worker in an office mail room who takes a business address and an employee name on incoming letters and replaces them with the destination office number in a building. This allows people outside the business to send information to a specific person in the building.

Set to: Enabled, if it's the only router providing NAT services on your network

Generally, enable NAT only on the device that acts as a router for your network. This is usually your cable modem, your DSL modem, or your standalone router, which might also act as your Wi-Fi router. Using NAT on more than one device is called double NAT, and that can cause issues with accessing Internet services, such as games, Voice Over IP (VoIP), Virtual Private Network (VPN), and communicating across the different levels of NAT on the local network.

User uploaded file

WMM

WMM (Wi-Fi Multimedia) prioritizes network traffic according to four access categories: voice, video, best effort, and background.

Set to: Enabled

All 802.11n and 802.11ac access points should have WMM enabled in their default configuration. Disabling WMM can cause issues for the entire network, not just Apple products on the network.



Recommended settings for Wi-Fi routers and access points

If your printer is AirPrint-enabled for printing from your Mac or iOS device, just make sure that it's connected to the same Wi-Fi network used by the Mac or iOS device.1

If you still can't print, try any of these solutions:

  • Restart your Wi-Fi router. Then restart your printer.
  • Move your printer closer to your Wi-Fi router.
  • Update your printer and Wi-Fi router with the latest firmware from the manufacturer.2
  • Update the software for your Mac or iOS device.


If you can't print from your Mac or iOS device


Cheers!

Similar questions

2 replies
Question marked as Top-ranking reply

Sep 4, 2018 9:27 AM in response to Skyking

Hello Skyking,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, your neighbor is unable to print to their HP printer via AirPrint since they starting using a new Wi-Fi router. To help with this issue, please make sure the new Wi-Fi router is setup correctly with the recommendations below, and then follow the steps recommended by Apple for AirPrint issues:

SSID or Wi-Fi network name

The SSID (service set identifier), or network name, identifies your Wi-Fi network to users and other Wi-Fi devices. It is case sensitive.

Set to: Any unique name

Choose a name that's unique to your network and isn't shared by other nearby networks or networks you're likely to encounter. If your router came with a default SSID, it's especially important that you change it to a different, unique name. Some common default SSID names to avoid are linksys, netgear, dlink, wireless, 2wire, and default.

If your SSID isn't unique, Wi-Fi devices will have trouble identifying your network. This could cause them to fail to automatically connect to your network, or to connect to other networks that share the same SSID. It might also prevent Wi-Fi devices from using all routers in your network, or prevent them from using all available bands of a router.

User uploaded file

Hidden network

Hidden networks don't broadcast their SSID over Wi-Fi. This option might be incorrectly referred to as a closed network, and the corresponding nonhidden state might be referred to as broadcast.

Set to: Disabled

Because hidden networks don't broadcast their SSID, devices might need more time to find them and connect to them. Hiding a network doesn't secure your Wi-Fi network, because the SSID can still be discovered in other ways. You should always enable security on your Wi-Fi router.

User uploaded file

MAC address authentication or filtering

Restricts access to a Wi-Fi router to devices with specific MAC (Media Access Control) addresses.

Set to: Disabled

When enabled, this feature allows a user to configure a list of MAC addresses for the Wi-Fi router, and restrict access to devices with addresses that are on the list. Devices with MAC addresses not on the list will fail to associate with the Wi-Fi network. MAC addresses can be changed easily, so don't rely on them to prevent unauthorized access to the network.

iOS 8 and later uses a randomized MAC address when running Wi-Fi scans. The scans are conducted when a device isn't associated with a Wi-Fi network and its processor is asleep. A device’s processor goes to sleep shortly after the screen is turned off. Wi-Fi scans are run to determine if a user can connect to a preferred Wi-Fi network. Enhanced Wi-Fi scans are run when a device uses Location Services for apps that use geofencing, such as location-based reminders, that determine if the device is near a specific location.

User uploaded file

Security

The security setting controls the type of authentication and encryption used by your Wi-Fi router, which allows you to control access to the network and specify the level of privacy for data you send over the air.

Set to: WPA2 Personal (AES)

WPA2 Personal (AES) is currently the strongest form of security offered by Wi-Fi products, and is recommended for all uses. When enabling WPA2, be sure to select a strong password that can't be guessed by third parties.

If you have older Wi-Fi devices that don't support WPA2 Personal (AES), a good second choice is WPA/WPA2 Mode, also known as WPA Mixed Mode. This mode allows newer devices to use the stronger WPA2 AES encryption, while still allowing older devices to connect with older WPA TKIP-level encryption. If your Wi-Fi router doesn't support WPA/WPA2 Mode, WPA Personal (TKIP) mode is the next best choice.

For compatibility, reliability, performance, and security reasons, WEP is not recommended. WEP is insecure and functionally obsolete. If you must choose between WEP and TKIP, choose TKIP.

Due to serious security weaknesses, the WEP and WPA TKIP encryption methods are deprecated and strongly discouraged. Use these modes only if necessary to support legacy Wi-Fi devices that don't support WPA2 AES and can't be upgraded to support WPA2 AES. Devices using these deprecated encryption methods can't take full advantage of the performance and other features of 802.11n and 802.11ac. As a result, the Wi-Fi Alliance has directed the Wi-Fi industry to phase out WEP and WPA TKIP.

If your security is set to None or unsecured mode, you're using no authentication or encryption. Anyone can join your Wi-Fi network, use your Internet connection, access any shared resource on your network, and read any traffic you send over the network. Using an unsecured network is not recommended.

User uploaded file

2.4GHz radio mode

This setting controls which versions of the 802.11n/ac standard the network uses for wireless communication on the 2.4GHz band.

Set to: Auto or 802.11n/ac

Routers that support 802.11 should be configured for 802.11n/ac for maximum speed and compatibility. Different Wi-Fi routers support different radio modes, so the setting varies depending on the router. In general, enable support for all modes. Devices can then automatically select the fastest commonly supported mode to communicate. Choosing a subset of the available modes prevents some devices from connecting. For example, 802.11ac devices can't connect to a Wi-Fi router in 802.11n-only mode. Also, choosing a subset of the available modes might cause interference with nearby legacy networks, and nearby legacy devices might interfere with your network.

User uploaded file

5GHz radio mode

This setting controls which versions of the 802.11a/b/g/n standard the network uses for wireless communication on the 5GHz band. Newer standards support faster transfer rates, and older standards provide compatibility with older devices and additional range.

Set to: Auto or 802.11n/ac

Routers that support 802.11n should be configured for 802.11n/ac mode for maximum speed and compatibility. Different Wi-Fi routers support different radio modes, so the setting varies depending on the router. In general, enable support for all modes. Devices can then automatically select the fastest commonly supported mode to communicate. Choosing a subset of the available modes prevents older devices from connecting. For example, 802.11ac devices can't connect to a Wi-Fi router in 802.11n-only mode. Also, choosing a subset of the available modes might cause interference with nearby legacy networks, and nearby legacy devices might interfere with your network.

User uploaded file

Channel

This setting controls which channel your Wi-Fi router uses to communicate.

Set to: Auto

For best performance, choose "Auto" mode and let the Wi-Fi router select the best channel. If this mode isn't supported by your Wi-Fi router, choose a channel that's free from other Wi-Fi routers and other sources of interference. Read about possible sources of interference.

User uploaded file

2.4GHz channel width

Channel width controls how large of a "pipe" 'is available to transfer data. However, larger channels are more subject to interference and more likely to interfere with other devices. A 40MHz channel is sometimes called a wide channel, and a 20MHz channel is a narrow channel.

Set to: 20MHz

Use 20MHz channels in the 2.4GHz band. Using 40MHz channels in the 2.4GHz band can cause performance and reliability issues with your network, especially in the presence of other Wi-Fi networks and other 2.4GHz devices. A 40MHz channel might also cause interference and issues with other devices that use this band, such as Bluetooth devices, cordless phones, and neighboring Wi-Fi networks. Routers that don't support 40MHz channels in the 2.4GHz band do support 20MHz channels.

User uploaded file

5GHz channel width

Channel width controls how large of a "pipe" is available to transfer data. Larger channels are more susceptible to interference, and more likely to interfere with other devices. Interference is less of an issue in the 5GHz band than in the 2.4GHz band. A 40MHz channel is sometimes called a wide channel, and a 20MHz channel is a narrow channel.

Set to:
For 802.11n access points, set the 5GHz band to 20MHz and 40MHz.
For 802.11ac access points, set the 5GHz band to 20MHz, 40MHz, and 80MHz.

For best performance and reliability, enable support for all channel widths. This allows devices to use the largest width they support, which results in optimal performance and compatibility. Not all client devices support 40MHz channels, so don't enable 40MHz-only mode. Devices that support only 20MHz channels cant connect to a Wi-Fi router in 40MHz-only mode. Similarly, don't enable 80MHz-only mode, or only clients capable of 802.11ac will be able to connect. Routers that don't support 40MHz or 80MHz channels do support 20MHz channels.

User uploaded file

DHCP

The Dynamic Host Configuration Protocol (DHCP) assigns addresses that identify devices on your network. Once assigned, devices use these addresses to communicate with each other and with computers on the Internet. The functionality of a DHCP server can be thought of as similar to a phone company handing out phone numbers, which customers then use to call other people.

Set to: Enabled, if it's the only DHCP server on your network

There should be only one DHCP server on your network. This DHCP server might be built in to your cable modem, DSL modem, or router. If more than one device has DHCP enabled, you will likely see address conflicts and have issues accessing the Internet or other resources on your network.

User uploaded file

NAT

Network address translation (NAT) translates between addresses on the Internet and those on a local network. The functionality of a NAT provider is like that of a worker in an office mail room who takes a business address and an employee name on incoming letters and replaces them with the destination office number in a building. This allows people outside the business to send information to a specific person in the building.

Set to: Enabled, if it's the only router providing NAT services on your network

Generally, enable NAT only on the device that acts as a router for your network. This is usually your cable modem, your DSL modem, or your standalone router, which might also act as your Wi-Fi router. Using NAT on more than one device is called double NAT, and that can cause issues with accessing Internet services, such as games, Voice Over IP (VoIP), Virtual Private Network (VPN), and communicating across the different levels of NAT on the local network.

User uploaded file

WMM

WMM (Wi-Fi Multimedia) prioritizes network traffic according to four access categories: voice, video, best effort, and background.

Set to: Enabled

All 802.11n and 802.11ac access points should have WMM enabled in their default configuration. Disabling WMM can cause issues for the entire network, not just Apple products on the network.



Recommended settings for Wi-Fi routers and access points

If your printer is AirPrint-enabled for printing from your Mac or iOS device, just make sure that it's connected to the same Wi-Fi network used by the Mac or iOS device.1

If you still can't print, try any of these solutions:

  • Restart your Wi-Fi router. Then restart your printer.
  • Move your printer closer to your Wi-Fi router.
  • Update your printer and Wi-Fi router with the latest firmware from the manufacturer.2
  • Update the software for your Mac or iOS device.


If you can't print from your Mac or iOS device


Cheers!

Sep 4, 2018 10:05 AM in response to i_rina

Thanks very much for the information you gave me. Lots of reading to do. Just to clarify, the iPad Air2 doesn’t “see” the printer. I tried my iPhone X with the same results. When I got to print the app, like Pages, looks for printers but can’t find any.


Thanks again for your help. I tend to be tech support for my neighbor.


James

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Air Print stopped working with new router

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