DirecTV Now & Safari issues

I am having DirecTV Now streaming issues with Safari 11.1.2 on a Mac Pro 10.13.6. Live video will start to play for a few seconds then I get an error message 'We couldn't play this content at this time. Please restart the app and sign in again,' error 10025-001. Interesting thing is that if I happen to sign in to Directv Now and a commercial is playing it works fine, but as soon as it goes back to the live video I get that message. It has something to do with Safari as DirecTV Now works fine in Chrome on the same machine. Its not a network issue cause DirecTV works fine in Safari on my MacBook Pro running the same OS version on the same wifi network.


I have tried completely resetting Safari, emptying cache, disabling plug-ins, checking location services, everything I can think of. I have even tried logging in to the Mac via Guest account and I get the same error. I have even compared Safari settings with my MacBook to see if there is something different but all preferences are set up the same (that I can tell).


I could just stick with Chrome but this is bugging me that I cant get it to work in Safari.


Any thoughts?

Mac Pro, macOS High Sierra (10.13.6)

Posted on Sep 4, 2018 1:42 PM

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12 replies

Sep 4, 2018 6:00 PM in response to Chris Lenaghen

Try running this program in your normal user account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown. You can run the report for free at least once, but if you run it several times, at some point it will ask you to pay a license fee.

Etrecheck – System Information

Sep 5, 2018 7:34 AM in response to Eric Root

EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-09-05 08:27:04

Download EtreCheck from https://etrecheck.com

Runtime: 2:22

Performance: Excellent


Problem: Other problem

Description:

DirecTV Now streaming video will not play in Safari. Video shows for a couple seconds then an error message is displayed. Will work in Chrome on same machine but not in Safari.


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup- Time Machine backup not found.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Unsigned files- There are unsigned software file installed. They appear to be legitimate but should be reviewed.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown- Your machine shut down abnormally.


Hardware Information:

Mac Pro (Late 2013)

Mac Pro Model: MacPro6,1

1 3.5 GHz 6-Core Intel Xeon E5 (Xeon(R)) CPU: 6-core

32 GB RAM - Upgradeable

DIMM1 - 8 GB DDR3 ECC 1866 ok

DIMM2 - 8 GB DDR3 ECC 1866 ok

DIMM3 - 8 GB DDR3 ECC 1866 ok

DIMM4 - 8 GB DDR3 ECC 1866 ok


Video Information:

AMD FirePro D700 - VRAM: 6144 MB

AMD FirePro D700 - VRAM: 6144 MB

HP E242 1920 x 1200 @ 60 Hz

HP E242 1920 x 1200

HP E242 1920 x 1200 @ 60 Hz


Drives:

disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 250.79 GB

disk1s1 - Macintosh HD (APFS) 250.79 GB (156.98 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB (20 MB used)

disk1s3 - Recovery (APFS) [Recovery] 250.79 GB (519 MB used)

disk1s4 - VM (APFS) [APFS VM] 250.79 GB (20 KB used)


Mounted Volumes:

disk1s1 - Macintosh HD 250.79 GB (93.13 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] 250.79 GB (93.13 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en0: Ethernet 1

Interface en1: Ethernet 2

Interface en2: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en9: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 3.05 GB available


System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About a day

System Load: 1.57 (1 min ago) 1.47 (5 min ago) 1.40 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

8 32-bit apps


Kernel Extensions:

/System/Library/Extensions

[Not Loaded] EyeTVAfaTechHidBlock.kext (1.1)

[Not Loaded] EyeTVCinergy450AudioBlock.kext (1.1)

[Not Loaded] EyeTVCinergyXSAudioBlock.kext (1.1)

[Not Loaded] EyeTVEmpiaAudioBlock.kext (1.1)

[Not Loaded] EyeTVVoyagerAudioBlock.kext (1.1)


System Launch Agents:

[Not Loaded]9 Apple tasks
[Loaded]164 Apple tasks
[Running]120 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]37 Apple tasks
[Loaded]183 Apple tasks
[Running]116 Apple tasks


Launch Agents:

[Loaded]com.oracle.java.Java-Updater.plist (? df3a7ac4 - installed 2018-08-17)
[Running]com.privateinternetaccess.osx.PIA-VPN.plist (London Trust Media Incorporated - installed 2018-08-27)


Launch Daemons:

[Loaded]com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-08-17)
[Loaded]jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2017-12-11)


User Launch Agents:

[Loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2018-08-15)
[Loaded]com.valvesoftware.steamclean.plist (? 0 - installed 2018-08-28)


User Login Items:

iTunesHelper Application (Apple - installed 2018-08-15)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

JavaAppletPlugin: (installed 2018-08-17)

QuickTime Plugin: (installed 2018-08-15)

Silverlight: (installed 2018-08-15)


3rd Party Preference Panes:

Java (installed 2018-07-07)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPULocation
WindowServerApple5
MessagesApple4
kernel_taskApple1
launchdApple0
nwjs HelperLondon Trust Media Incorporated0


Top Processes by Memory:

Process (count)SourceRAM usageLocation
kernel_taskApple1.63 GB
com.apple.WebKit.WebContent (2)Apple514 MB
mdworker (13)Apple501 MB
MessagesApple222 MB
spindumpApple184 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
mDNSResponderApple15 MB3 MB
com.apple.WebKit.NetworkingApple682 KB51 KB
MailApple107 KB51 KB
SystemUIServerApple20 KB860 B
apsdApple9 KB9 KB


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
WindowServerApple4
MessagesApple3
nwjs HelperLondon Trust Media Incorporated0
ruby (2)?0/Applications/Private Internet Access.app
syncdefaultsdApple0


Virtual Memory Information:

Available RAM25.53 GB
Free RAM20.90 GB
Used RAM6.47 GB
Cached files4.63 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
Microsoft Silverlight Internet Browser Plugin5.1.50901.02018-08-15
Numbers5.02018-08-17
Java 8 Update 1811.02018-08-17
Pages7.02018-08-17
WiFi Explorer2.4.22018-08-17
Keynote8.02018-08-17
Gatekeeper Configuration Data1532018-08-28


Diagnostics Information (past 7 days):

2018-09-04 14:22:29 Last Shutdown Cause: 3 - Hard shutdown



End of report

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DirecTV Now & Safari issues

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