time capsule dhcp server malfunctioning?

I have been using my A1409 Time Capsule in DHCP/NAT mode on my universities network for about 5 months now without any issues. I recently was traveling for two weeks and returned to find that only the first device to connect to the network can access the internet. All other devices can connect to the LAN but do not get signal beyond the local network (Airport utility reads internet as "disconnected" in the nonfunctioning devices). On the router, the WAN address is received from school supplied ethernet and an address is obtained by DHCP (as required by our IT). A wireless network is then broadcast using DHCP/NAT.

Every device is properly assigned an IP address via DHCP in the prescribed range set in the router settings. However, it looks as if only the first assigned DHCP address on the network is able to reach the internet. Oddly enough, I swapped my Express in and created a wireless network with identical settings described above, and multiple devices CAN reach the internet. Could this be a hardware issue? The Time Capsule seems to function normally otherwise.

Also, side note; I did resolve a solid amber light with this router about 18 months ago by baking the board.

Posted on Sep 4, 2018 7:33 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 6, 2018 3:52 PM

OK.. I am surprised your Uni is handing out public IP addresses to all and sundry.


To allow a single DHCP address to work when DHCP and NAT are clearly working is a bit difficult to fathom.


Maybe I am due for a reset of my TimeCapsule? I am hesitant to do that since I am not sure what impact that house on the encrypted backup data I have stored on it.

I suspect your TC is actually faulty. It is just that symptoms are very unusual.


Lets just say your Gen4 TC time is up and it is well and truly time to replace. So figure you are going to lose the backup no matter what happens here.. if you want it and it is important.. archive it today.. now.. to a USB disk plugged into the TC.. Mac formatted. 2TB if that is the size of the hard disk .. or larger, Unless your actual data is less than 1TB in which case the smaller drive will work. You will have no choice but to start a new backup on a new device anyway.. so this is just going to be emergency fill in.


Factory reset the TC. No files on the hard disk are touched.

But do this right. Hold in reset and power on the TC still holding in reset for about 10sec until the front LED flashes rapidly.


Open the airport utility and run through the setup wizard. Give the TC a new name. Short, no spaces and pure alphanumerics.. NOT APPLE RECOMMENDED NAME.. as you have now. Your network name is fine.


Keep the TC on the default IP, ie 10.0.1.1 even if that messes up your fixed IP.. sorry but some things are just best left to their defaults.


In Time Machine you can swap hard disk destination.. TM does not check the disk until it begins the backup but it will find the existing backup and continue as long as you give it the correct encryption password.


What I predict will happen next.


I think your TC will work ok.. If it does fail immediately that is a good thing.. The actual replacement choice is then clear.

But I think the TC will fail again within a short time.. a day or a week.. maybe even a bit longer but it will fail.


Apple no longer make Airport routers but stock of Time Capsules are still available in some places. They are selling off the reminder of the stock at full price note.. and a new TC might give you a few more years before you need to rethink the setup.


If you want to look at alternative routers that support Time Machine.. Asus high end models or the Synology RT2600 do support a USB3 hard disk formatted to Mac OS. I have now done extensive testing on the Asus.. and it almost works!!!! Most testing will show it works fine.. I found it actually fails about every 8 weeks.. I have not as yet done long term testing on the Synology.


A Synology NAS is something several of us here have tested and has proven reliable long term. It is a big price jump though and you still need a router.


Post back for more details of alternatives.


Now if you are the DIYer type.


A gen4 TC had a soldering issue.. the board can be oven baked to reflow the solder.

(If it was me .. I would do this as a matter of course. Not even worry about the factory reset because I think this is more likely the problem.)


Gen4 A1409 issues - LaPastenague


This has exceeded my expectations. It reliably fixes the problem. (Assuming you do it right!!).


For your particular issue.. there is an earlier fault that was a hang over from the Gen3 TC.. see this page.


New issue with A1355 Gen 3 TC - LaPastenague

It is the second problem.. bad or unreliable TC.

The capacitors on the 1.8v line give out.. it was never a common fault.. they went short circuit rather than open most of the time.. but early model Gen4 share the board with the Gen3 .. and I have seen a couple of them with the fault. Soldering a large capacitor across the 1.8v line fixes it..


Only the first batch of TC from 2011 will have this particular problem.. never seen it on ones from 2012-13 when they went to Gen5.


I think for the DIYer these can give you a decent extension of lifespan. But for most people .. wipe the hard disk and sell it on ebay with warning that it is failing.. at least someone will buy it who is DIYer and it doesn't just go to ewaste.


BTW there is an inbetween solution.. buy a new non-apple router.. would still go high end Asus or Synology though.. but plug the TC into the router by ethernet and use it as a dumb shared network target. Taking away routing problem it might work for another year or two.. or might fail tomorrow..?? It puts off the day of decision.. that is all.

Similar questions

5 replies
Question marked as Top-ranking reply

Sep 6, 2018 3:52 PM in response to phil178821

OK.. I am surprised your Uni is handing out public IP addresses to all and sundry.


To allow a single DHCP address to work when DHCP and NAT are clearly working is a bit difficult to fathom.


Maybe I am due for a reset of my TimeCapsule? I am hesitant to do that since I am not sure what impact that house on the encrypted backup data I have stored on it.

I suspect your TC is actually faulty. It is just that symptoms are very unusual.


Lets just say your Gen4 TC time is up and it is well and truly time to replace. So figure you are going to lose the backup no matter what happens here.. if you want it and it is important.. archive it today.. now.. to a USB disk plugged into the TC.. Mac formatted. 2TB if that is the size of the hard disk .. or larger, Unless your actual data is less than 1TB in which case the smaller drive will work. You will have no choice but to start a new backup on a new device anyway.. so this is just going to be emergency fill in.


Factory reset the TC. No files on the hard disk are touched.

But do this right. Hold in reset and power on the TC still holding in reset for about 10sec until the front LED flashes rapidly.


Open the airport utility and run through the setup wizard. Give the TC a new name. Short, no spaces and pure alphanumerics.. NOT APPLE RECOMMENDED NAME.. as you have now. Your network name is fine.


Keep the TC on the default IP, ie 10.0.1.1 even if that messes up your fixed IP.. sorry but some things are just best left to their defaults.


In Time Machine you can swap hard disk destination.. TM does not check the disk until it begins the backup but it will find the existing backup and continue as long as you give it the correct encryption password.


What I predict will happen next.


I think your TC will work ok.. If it does fail immediately that is a good thing.. The actual replacement choice is then clear.

But I think the TC will fail again within a short time.. a day or a week.. maybe even a bit longer but it will fail.


Apple no longer make Airport routers but stock of Time Capsules are still available in some places. They are selling off the reminder of the stock at full price note.. and a new TC might give you a few more years before you need to rethink the setup.


If you want to look at alternative routers that support Time Machine.. Asus high end models or the Synology RT2600 do support a USB3 hard disk formatted to Mac OS. I have now done extensive testing on the Asus.. and it almost works!!!! Most testing will show it works fine.. I found it actually fails about every 8 weeks.. I have not as yet done long term testing on the Synology.


A Synology NAS is something several of us here have tested and has proven reliable long term. It is a big price jump though and you still need a router.


Post back for more details of alternatives.


Now if you are the DIYer type.


A gen4 TC had a soldering issue.. the board can be oven baked to reflow the solder.

(If it was me .. I would do this as a matter of course. Not even worry about the factory reset because I think this is more likely the problem.)


Gen4 A1409 issues - LaPastenague


This has exceeded my expectations. It reliably fixes the problem. (Assuming you do it right!!).


For your particular issue.. there is an earlier fault that was a hang over from the Gen3 TC.. see this page.


New issue with A1355 Gen 3 TC - LaPastenague

It is the second problem.. bad or unreliable TC.

The capacitors on the 1.8v line give out.. it was never a common fault.. they went short circuit rather than open most of the time.. but early model Gen4 share the board with the Gen3 .. and I have seen a couple of them with the fault. Soldering a large capacitor across the 1.8v line fixes it..


Only the first batch of TC from 2011 will have this particular problem.. never seen it on ones from 2012-13 when they went to Gen5.


I think for the DIYer these can give you a decent extension of lifespan. But for most people .. wipe the hard disk and sell it on ebay with warning that it is failing.. at least someone will buy it who is DIYer and it doesn't just go to ewaste.


BTW there is an inbetween solution.. buy a new non-apple router.. would still go high end Asus or Synology though.. but plug the TC into the router by ethernet and use it as a dumb shared network target. Taking away routing problem it might work for another year or two.. or might fail tomorrow..?? It puts off the day of decision.. that is all.

Sep 4, 2018 11:38 PM in response to phil178821

Do you get an IP address on WAN like 10.10.10.100 .. if so the TC will not work properly running its native IP range 10.0.1.1 You need to change it to 192.168.1.x on the Network Options tab.


Occasionally it can be other issues.. but this sounds like the main problem.


Giving us actual screenshots from the TC will help fix it.

First screenshot is just the summary..

Most of the info I need is here. It will all be local LAN so nothing posted will be usable in any bad way. Here is one of mine.

User uploaded file


Then I need if things are far amiss the Internet tab and the Network tab.

Sep 11, 2018 5:44 PM in response to phil178821

Thank you for all the feedback. Following the Factory Reset, the TC has been working without issue; albeit wifi speeds (particularly when there is multiple device traffic) seems subpar. My guess is the router is just nearing end of life.


That said, I saw you recommended Asus and Synology in your last post. Can you recommend some specific models? I don't really need any automated backup features like the TC, more so just want high quality and speed that will have some life span (I have no idea where the current wifi standards are going).


Thanks again.

Sep 6, 2018 8:33 AM in response to LaPastenague

Thanks for the response. I have since done some troubleshooting but still have not ressolved the issue. Here is what I have found so far:


  1. ONLY my Macbook Pro can reach the outside internet by DHCP address assignment. I have not yet confirmed but this appears to be true regardless of which DHCP address it is assigned (ie, 192.168.1.2 or .3 or .4). All other devices (Surface pro and iPhones) CANNOT reach the internet regardless of which DHCP address they are assigned.
  2. The MacBook Pro and Surface Pro CAN reach the internet if assigned static IP (not tested on iPhones)
  3. The WAN address does not conflict with the LAN address
  4. I tested the three default prefix IP addresses in the router's settings; problem remains
  5. The Router Address (Internet Tab in Airport Utility) DOES NOT match the IPv4 address assigned by the network.
  6. I swapped in my Airport Express to broadcast my wifi network (Time Capsule was taken Offline) and DHCP IP assignment and internet connectivity worked for all devices.


Also, as a reminder, this set up had been working since May of this year without any problems. Its only in the past two weeks that this issue has occurred. It makes me thinking something has failed in the Time Capsule or my university network has some bad association or a restriction with/on my router (although our IT said everything looks normal on there end). Maybe I am due for a reset of my TimeCapsule? I am hesitant to do that since I am not sure what impact that house on the encrypted backup data I have stored on it.


Thanks

User uploaded file

User uploaded file

Sep 11, 2018 6:43 PM in response to phil178821

Yes. since you have already baked the board of your TC it is really time for replacement.


Asus I settled on the RT-AC88U.. it is pretty big and ugly..


I like it due to its more industrial power supply and 8 gigabit ports. Plus wall mount.


The model that is very popular now is RT-AC86U .. it is smaller but still ugly.

Best wireless, fastest processor.


This is the replacement to the very popular but now very old RT-AC68U.. (notice the numbers are swapped to cause extra confusion). Although it is not quite up there with the above models it is the cheapest of them.. and still extremely popular.


The Synology is RT2600AC.

Very similiar price to the latest Asus. Pretty similar performance.. and still ugly.


Very different firmware layout.. IMHO a bit harder to use than the Asus.

I am running the Synology at the moment and it is doing very well with Time Machine.. but you say you are not interested in TM. Overall my preference is the Asus.. but TM is not working on the very latest firmware.. I will have to go back a version or two.


Take your pick.. to some extent these will be personal preferences..

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

time capsule dhcp server malfunctioning?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.