Printer Queue does not open in High Sierra

Luis, The print queue did work in Safe Mode but did not work when I rebooted the computer. I ran EtreCheck and it produced the following report. Do you see any bad actors in this report? Thanks...Steve

EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-09-07 11:16:00

Download EtreCheck from https://etrecheck.com

Runtime: 3:01

Performance: Good

Problem: Other problem

Description:

No printer queue

Major Issues:

Anything that appears on this list needs immediate attention.

More than one antivirus app- This machine has multiple antivirus apps installed.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Kernel extensions blocked- There are blocked kernel extensions awaiting user approval.

Clean up- There are orphan files that could be removed.

Unsigned files- There are unsigned software file installed. They appear to be legitimate but should be reviewed.

System modifications- There are a large number of system modifications running in the background.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown- Your machine shut down abnormally.

Hardware Information:

Mac Pro (2010 - 2012)

Mac Pro Model: MacPro5,1

1 3.33 GHz 6-Core Intel Xeon (Xeon(R)) CPU: 6-core

32 GB RAM - At maximum

DIMM 1 - 8 GB DDR3 ECC 1333 ok

DIMM 2 - 8 GB DDR3 ECC 1333 ok

DIMM 3 - 8 GB DDR3 ECC 1333 ok

DIMM 4 - 8 GB DDR3 ECC 1333 ok

Video Information:

ATI Radeon HD 5770 - VRAM: 1024 MB

ASUS PB278 2560 x 1440 @ 60 Hz

Drives:

disk0 - SanDisk SDSSDXPS480G 480.10 GB (Solid State - TRIM: No)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 479.89 GB

disk1s1 - B************D (APFS) 479.89 GB (154.31 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 479.89 GB (25 MB used)

disk1s3 - Recovery (APFS) [Recovery] 479.89 GB (519 MB used)

disk1s4 - VM (APFS) [APFS VM] 479.89 GB (20 KB used)

disk2 - WDC WD2003FYYS-02W0B0 2.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - 2****D (Journaled HFS+) 2.00 TB

disk2s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk3 - ST3000DM001-1CH166 3.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - B***k (Journaled HFS+) 5.40 GB

disk3s3 - U******d (Journaled HFS+) 5.40 GB

disk3s4 - I************e (Journaled HFS+) 2.64 TB

disk4 - WDC WD2003FZEX-00SRLA0 2.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk4s2 - N************n (Journaled HFS+) 2.00 TB

disk5 - WDC WD20EZRZ-00Z5HB0 2.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk5s2 - P*************a (Journaled HFS+) 2.00 TB

disk6 - Seagate Expansion Desk 4.00 TB

External USB 480 Mbit/s

disk6s1 - 4***************** (Journaled HFS+) 4.00 TB

disk7 - Seagate Expansion Desk 5.00 TB

External USB 480 Mbit/s

disk7s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk7s2 - 5****************e (Journaled HFS+) 5.00 TB

disk8 - Sunplus Innovation Technology USB to Serial-ATA bridge 1.00 TB

External USB 480 Mbit/s

disk8s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk8s2 - L*******m (Journaled HFS+) 999.86 GB

disk9 - Western Digital My Book 1234 2.00 TB

External USB 480 Mbit/s

disk9s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk9s2 - 2***********l (Journaled HFS+) 2.00 TB

disk10 - Sunplus Innovation Technology USB to Serial-ATA bridge 1.00 TB

External USB 480 Mbit/s

disk10s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk10s2 - E*****************A (Journaled HFS+) 999.86 GB

Mounted Volumes:

disk1s1 - B************D 479.89 GB (324.88 GB free)

APFS

Mount point: /

disk1s4 - VM [APFS VM] 479.89 GB (324.88 GB free)

APFS

Mount point: /private/var/vm

disk2s2 - 2****D 2.00 TB (1.37 TB free)

Journaled HFS+

Mount point: /Volumes/2****D

disk3s2 - B***k 5.40 GB (3.19 GB free)

Journaled HFS+

Mount point: /Volumes/B***k

disk3s3 - U******d 5.40 GB (5.37 GB free)

Journaled HFS+

Mount point: /Volumes/U******d

disk3s4 - I************e 2.64 TB (1.95 TB free)

Journaled HFS+

Mount point: /Volumes/I************e

disk4s2 - N************n 2.00 TB (1.25 TB free)

Journaled HFS+

Mount point: /Volumes/N************n

disk5s2 - P*************a 2.00 TB (1.40 TB free)

Journaled HFS+

Mount point: /Volumes/P*************a

disk6s1 - 4***************** 4.00 TB (1.22 TB free)

Journaled HFS+

Mount point: /Volumes/4*****************

disk7s2 - 5****************e 5.00 TB (559.38 GB free)

Journaled HFS+

Mount point: /Volumes/5****************e

disk8s2 - L*******m 999.86 GB (648.02 GB free)

Journaled HFS+

Mount point: /Volumes/L*******m

disk9s2 - 2***********l 2.00 TB (1.22 TB free)

Journaled HFS+

Mount point: /Volumes/2***********l

disk10s2 - E*****************A 999.86 GB (316.62 GB free)

Journaled HFS+

Mount point: /Volumes/E*****************A

Network:

Interface en0: Ethernet 1

Interface en1: Ethernet 2

One IPv4 address

3 IPv6 addresses

Interface en5: iPad

Interface fw0: FireWire

Interface en2: Wi-Fi

802.11 a/b/g/n

One IPv4 address

3 IPv6 addresses

Interface en4: iPhone

Interface en3: Bluetooth PAN

System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: Less than an hour

System Load: 1.93 (1 min ago) 1.14 (5 min ago) 0.49 (15 min ago)

Configuration Files:

File /etc/sysctl.conf exists but not expected

Security:

Unsigned Files:

Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist

Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOC Generator

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.bombich.ccc.plist

Executable: /Library/PrivilegedHelperTools/com.bombich.ccc

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.edb.launchd.postgresql-8.4.plist

Executable: /Library/PostgreSQL/8.4/bin/postmaster -D/Library/PostgreSQL/8.4/data

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.amazon.sendtokindle.launcher.plist

Executable: /usr/bin/stkLaunchAgent.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.maintain.CocktailRestart.plist

Executable: /usr/bin/osascript -e 'delay 3' -e 'ignoring application responses' -e try -e 'tell application "System Events" to restart' -e 'end try' -e 'end ignoring'

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.maintain.CocktailLogOut.plist

Executable: /usr/bin/osascript -e 'delay 3' -e 'ignoring application responses' -e try -e 'tell application "System Events" to log out' -e 'end try' -e 'end ignoring'

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.maintain.CocktailShutDown.plist

Executable: /usr/bin/osascript -e 'delay 3' -e 'ignoring application responses' -e try -e 'tell application "System Events" to shut down' -e 'end try' -e 'end ignoring'

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.maintain.CocktailScheduler.plist

Executable: /bin/sh '/Library/Application Support/Cocktail/Scheduler.sh'

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.maintain.CocktailSleep.plist

Executable: /usr/bin/osascript -e 'delay 3' -e 'ignoring application responses' -e try -e 'tell application "System Events" to sleep' -e 'end try' -e 'end ignoring'

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist

Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

198 32-bit apps

Kernel Extensions:

/Library/Application Support/Roxio

[Not Loaded] TDIXController.kext (2.0)

/Library/Extensions

[Loaded] SystemAudioRecorder.kext (Wondershare Software Co., Ltd, 1.1.0 - SDK 10.9)

[Loaded] SelfProtect.kext (Bitdefender SRL, 1.2.11 - SDK 10.9)

/System/Library/Extensions

[Not Loaded] CDSDAudioCaptureSupport.kext (1.5)

[Blocked] CUDA.kext (NVIDIA Corporation, 1.1.0)

[Not Loaded] APExtFramebuffer.kext (1.2 - SDK 10.7)

[Not Loaded] AirParrotDriver.kext (1.7 - SDK 10.7)

[Blocked] NECUSBXHCI.kext (Chiu Shung wai, 2.3.0)

System Launch Agents:

System Launch Daemons:

Launch Agents:

Launch Daemons:

User Login Items:

iTunesHelper Application (Apple - installed 2018-07-10)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

DiskWarriorStarter Application (Alsoft, Inc - installed 2018-04-11)

(/Applications/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app)

SpyderUtility Application (? - installed 2018-07-26)

(/.Trashes/503/Datacolor/Spyder5Pro/Support/SpyderUtility.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2018-06-04)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

SmartDaemon Application (Justin Johnson - installed 2018-02-18)

(/Library/Application Support/CleverFiles/SmartDaemon.app)

Google Chrome Application (Google, Inc. - installed 2018-08-08)

(/Applications/Google Chrome.app)

Internet Plug-ins:

iPhotoPhotocast: (installed 2014-12-31)

npg: (installed 2014-12-31)

Flip4Mac WMV Plugin: (installed 2014-12-31)

RealPlayer Plugin: (installed 2014-12-31)

AdobeAAMDetect: (installed 2017-09-18)

FlashPlayer-10.6: (installed 2018-08-14)

DivXBrowserPlugin: (installed 2014-12-31)

AdobePDFViewerNPAPI: (installed 2017-04-15)

QuickTime Plugin: (installed 2018-07-04)

Flash Player: (installed 2018-08-14)

Silverlight: (installed 2015-07-28)

SharePointBrowserPlugin: (installed 2014-12-31)

AdobePDFViewer: (installed 2017-04-15)

GarminGpsControl: (installed 2014-03-31)

CouponPrinter-FireFox_v2: (installed 2014-12-31)

EPPEX Plugin: (installed 2017-11-16)

AmazonMP3DownloaderPlugin: (installed 2014-12-31)

JavaAppletPlugin: (installed 2018-05-06)

User Internet Plug-ins:

QuickTime Plugin: (installed 2018-01-19)

Audio Plug-ins:

DVCPROHDAudio: (installed 2014-12-31)

Safari Extensions:

3rd Party Preference Panes:

Flash Player (installed 2018-07-27)

Java (installed 2018-05-06)

Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

B************D: Disk size: 479.89 GB - Disk used: 155.01 GB

I************e: Disk size: 2.64 TB - Disk used: 687.09 GB

L*******m: Disk size: 999.86 GB - Disk used: 351.84 GB

Destinations:

5****************e [Local] (Last used)

Total size: 5.00 TB

Total number of backups: 76

Oldest backup: 2017-09-05 12:28:22

Last backup: 2018-09-07 09:05:48

T************ [Local]

Total size: 4.00 TB

Total number of backups: 60

Oldest backup: 2018-02-27 11:52:47

Last backup: 2018-09-07 10:07:31

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Top Processes by Energy Use:

Virtual Memory Information:

Software Installs (past 30 days):

Clean up:

/Library/LaunchAgents/com.nvidia.CUDASoftwareUpdate.plist

/Library/PreferencePanes/CUDA%20Preferences.prefPane

Executable not found

/Library/LaunchDaemons/com.nvidia.cuda.launcher.plist

/Library/PreferencePanes/CUDA Preferences.prefPane/Contents/Resources/CUDAd.sh

Executable not found

Diagnostics Information (past 7 days):

2018-09-07 11:10:43 Last Shutdown Cause: 3 - Hard shutdown

End of report

I solved the problem by repairing the permissions in my Home Folder.

Thanks. I uninstalled the antivirus software and Clean My Mac and then ran Disk Utility. I then rebooted the computer but still no print queue. Any other ideas on fixing the problem?

And I also reran EtreCheck and it it found no issues.