403 forbidden - on all browsers

Question

Level 1

16 points

403 forbidden - on all browsers

When I attempt to go to Contact Apple Support (https://getsupport.apple.com/) I get a "403 Forbidden) error. I have tried on Chrome and Firefox on a Mac and a PC, and on Microsoft Edge on my PC and Safari on my Mac and all have the same error.

I was able to load this page up until sometime last week when this started. I'm not having this problem with any other sites that I can see - just everthing within the getsupport.apple.com domain area. Can anyone help me diagnose this issue?

Specifically, I see the following:

403 Forbidden

Apple

MacBook Pro

Posted on Sep 9, 2018 8:28 PM

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Answer 1

Eric Root

Level 10

685,209 points

Sep 10, 2018 7:40 PM in response to donuts99

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 2

Sep 10, 2018 12:35 PM in response to donuts99

If you have anti virus software installed, disable that then try an Apple support page.

If that’s not the issue, try restarting your router.

Net monitoring apps such as Little Snitch can cause the issues you are describing.

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403 forbidden - on all browsers

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