User profile for user: Trently015
Trently015 Author
User level: Level 1
6 points

Macbook randomly crashes when asleep.

Hi, my macbook has been randomly crashing for the past few months. I will put my computer to sleep and when i come back the next day it will be turned off and when I turn it back on there's a problem report for "Sleep wake failure" I have sent in the report multiple times hoping to get help, but nothing has happened. I will post the report down below.


No samples for specified time interval



================================================================

status: 0x40003

Code: 0x804000014

Stackshot reason: Watchdog



Model: MacBookPro12,1, BootROM MBP121.0177.B00, 2 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.28f7

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.77.37.31.1a9)

Bluetooth: Version 6.0.7f10, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0128G, 121.33 GB

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

MacBook Pro (Retina, 13-inch,Early 2015), macOS High Sierra (10.13.6)

Posted on Sep 10, 2018 9:13 AM

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2 replies
User profile for user: i_rina
i_rina
User level: Community Specialist

Sep 11, 2018 11:10 AM in response to Trently015

Greetings, Trently015.


It appears that your MacBook Pro isn't waking as you expect. Instead of waking, you're presented with an error report, and I'm happy to help.


If your Mac doesn't sleep or wake when expected

If your Mac doesn't wake when you expect

Your Mac might pause a few seconds before it wakes up. If it doesn't seem to wake at all, check for these possibilities:

  • Your screen brightness might be turned down.
  • If you're using an external display, your display might be turned off.
  • Your Mac might be in safe sleep. To wake from safe sleep, press the power button.
  • Check for a sleep indicator light, if applicable, and make sure that your Mac isn't turned off.


If the previous steps don't work

These additional steps may help identify or resolve the issue:

  • Reset the SMC.
  • Reset NVRAM.
  • Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.
  • Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions.
  • Try to isolate the issue by using another user account.

If you still see the issue, contact Apple Support.


Take care!

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Macbook randomly crashes when asleep.

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