Upgrade from 10.6 to El Capitan, can't login in App Store

Question

brilnius Author

Level 1

8 points

Upgrade from 10.6 to El Capitan, can't login in App Store

Hello.

From my Mac on 10.6.8, I understand that I must first upgrade to El Capitan.

I've found a link that opens the App Store and proposes to get El Capitan.

But :

- When I click the button on App Store, I'm asked to log in.

- When I submit login/password, I have a notice saying that my account is not validated, was not used on App Store yet, payment method is missing.

- Then a 2nd notice saying that I must upgrade to the latest MacOS version in order to be able to provide a payment method. So I'm stuck: to upgrade my OS, I'm simply asked to upgrade my OS...

I've tried to log-in in a browser and provide a payment method there, but that does not make any difference.

Help please!

Best regards,

Brilnius.

iMac, Mac OS X (10.6.8)

Posted on Sep 10, 2018 12:55 PM

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Answer 1

Sep 10, 2018 12:58 PM in response to brilnius

First, make sure your Mac meets El Capitan requirements > How to download OS X El Capitan - Apple Support

"When I submit login/password, I have a notice saying that my account is not validated, was not used on App Store yet, payment method is missing."

Select None for payment method > Change or remove your Apple ID payment information - Apple Support

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Answer 2

Niel

Community+ 2025

Level 10

741,299 points

Sep 10, 2018 10:40 PM in response to brilnius

You need to update the information from a different computer or device; if you don’t have access to one, click here and contact the iTunes Store staff.

(164106)

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