pop up window -- what is the cause/solution?
MacBook Air (13-inch Mid 2013), OS X Yosemite (10.10.5), Memory4GB1600MHz,Processor1.3GHz
The pop up you are seeing is a result of your computer automatically connecting to a Wi-Fi network with a custom login page, but failing to communicate with it.
If "FiOS-GZYVJ" is the name of your home Wi-Fi network, contact your ISP (Charter, Verizon, Comcast, etc.) for assistance.
If you don't recognize "FiOS-GZYVJ" follow the instructions linked below to make sure it does not connect again.
https://www.digitaltrends.com/computing/how-to-forget-a-network-on-a-mac/
- Fin
You seem to automatically be connecting to an unknown WiFi network.
Follow the instructions below to remove the network "FiOS-GZYVJ" so it does not connect anymore. If this is your home network or a network you recognize, contact your ISP for assistance.
https://www.digitaltrends.com/computing/how-to-forget-a-network-on-a-mac/
- Fin
This is the window, except that it contains my SSID number for the modem I am connected which is not this number.
Read articles for this issue another person had at: Connecting to wireless triggers error message on apple.com
Tried:
I DID THE FOLLOWING AS WELL AS APPLE DIAGNOSTIC ON WIFI (it showed not problems, as did the Malwarebytes scan, no issues).
RESTARTING, removed location services ability at Safari>Sys Pref>Privacy, REBOOTING MODEM (UNPLUG AT LEAST 30 SECONDS), REMOVED AND PUT BACK CABLES SECURING INTO MODEM, unplugged Windows 98 that was plugged into modem, removed location services (Safari syst Pref. Privacy — from deny to ask once a day, and Adblock Plus after update moved it back to 'deny' option), in Asfari>Sys Pref> Privacy & Security — blocked screen sharing (Firewall Advanced)
using: http://osxdaily.com/2014/10/25/fix-wi-fi-problems-os-x-yosemite/
This is what I did:
2: Create a New Wi-Fi Network Location with Custom DNS
In SysPref> Network>Advanced> Hardware the configure from automatically to manual and the custom 1453 instead of the standard 1500 did not hold (I did click OK) When I check back it is at the automatic and standard 1500 setting. And changing the name of the network also did not hold. (Right after I did this the pop up came up with 'Join "Presto"' at the top of the pop up window instead of my SSID #. ) Also before attempting to make these
changes the DNS Servers was blank and now it has two numbers listed (don't know if these give personal info so I won't list them here ....... they both begin with 64.59. ... . .. (9 numbers). The set up is for WPA2 Personal as this article says is best.
The thing is that the window is not popping up when I put computer to sleep when I am online too and often, where as previously it was rarely (every 12th time using computer) and only on page that appears after log-in (on which I have top-sites.)
also: after the below did: Safri Sys Tref >General — new tabs open with "Top Sites" (2017— it was "homepage" [which is an apple.com address)
next, after all this -- I'll post the EtreCheck Report
What 'page am i trying to open' when this pop up happens only right after
login, and I am using my top sites to appear at that time?
I notice that DropBox upgraded automatically on my computer, at the end of July and the end of August 2018.
Could that possibly cause this situation.
EtreCheck version: 4.0.4 (4A150)
Report generated: 2018-09-10 18:06:31
Download EtreCheck from https://etrecheck.com
Runtime: 1:45
Performance: Excellent
Problem: Other problem
Description:
pop up window
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Old operating system - Old operating system versions no longer receive security updates.
Minor Issues: None
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air Model: MacBookAir6,2
1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core
4 RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 ok
BANK 1/DIMM0
2 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 392
Video Information:
Intel HD Graphics 5000 - VRAM: 1536 MB
Color LCD 1280 x 800
Drives:
disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI [EFI] 210 MB
disk0s2 - Macintosh HD [Core Storage Container] 120.47 GB
disk1 - Macintosh HD (Journaled HFS+) 120.10 GB
disk0s3 - Recovery HD [Recovery] 650 MB
Mounted Volumes:
disk1 - Macintosh HD 120.10 GB (84.24 GB free)
Journaled HFS+
Mount point: /
Network:
Interface Bluetooth-Modem: Bluetooth DUN
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en2: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
OS X Yosemite 10.10.5 (14F2511)
Time since boot: About 2 hours
System Load: 1.64 (1 min ago) 1.23 (5 min ago) 1.18 (15 min ago)
Security:
System Status
Gatekeeper Mac App Store and identified developers
System Launch Agents:
[Not Loaded] 5 Apple tasks
[Loaded] 154 Apple tasks
[Running] 54 Apple tasks
System Launch Daemons:
[Not Loaded] 46 Apple tasks
[Loaded] 151 Apple tasks
[Running] 66 Apple tasks
Launch Daemons:
[Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-09)
User Launch Agents:
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-07-24)
User Login Items:
SpeechSynthesisServer Application
(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
Internet Plug-ins:
Default Browser: 600 (installed 2015-08-14)
QuickTime Plugin: 7.7.3 (installed 2017-07-20)
Safari Extensions:
Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/ (installed 2018-09-07)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
Process (count) Source % of CPU
mdworker (7) Apple 8
WindowServer Apple 5
mds Apple 4
kernel_task Apple 1
helpd Apple 0
Top Processes by Memory:
Process (count) Source RAM usage
kernel_task Apple 446 MB
helpd Apple 136 MB
mds_stores Apple 91 MB
cfprefsd (2) Apple 85 MB
mdworker (7) Apple 84 MB
Top Processes by Energy Use:
Process (count) Source Energy usage (0-100)
WindowServer Apple 3
airportd Apple 0
spindump_agent Apple 0
coresymbolicationd Apple 0
cfprefsd (2) Apple 0
Virtual Memory Information:
Available RAM 2.13 GB
Free RAM 699 MB
Used RAM 1.87 GB
Cached files 1.44 GB
Swap Used 46 MB
Diagnostics Information (past 7 days):
2018-09-10 15:43:45 imagent.app CPU
2018-09-10 15:36:56 sharingd CPU
2018-09-07 18:35:17 com.apple.AmbientDisplayAgent Crash
abort called error for object 0x7f996b619248: incorrect checksum for freed object - object was probably modified after being freed.
End of report
Is that what this error reference is from the Etre Check report that I have posted here?
Diagnostics Information (past 7 days):
2018-09-10 15:43:45 imagent.app CPU
2018-09-10 15:36:56 sharingd CPU
2018-09-07 18:35:17 com.apple.AmbientDisplayAgent Crash
abort called error for object 0x7f996b619248: incorrect checksum for freed object - object was probably modified after being freed.
It means the page you are trying to open has an improper URL or does not exist or is offline.
pop up window -- what is the cause/solution?