Macbook Pro 2018 overheating, and other strange problems
Hello Apple support community, I am a long time Apple admirer but I'm so unhappy with my latest purchase. I bought my MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports) about a month ago. Since then, I noticed that this notebook feels more like a trashy Windows computer with lots of problems, unlike a real mac like my old Macbook Air. That one used to work perfectly. I am extremely unhappy with my purchase and also want to let every Apple fan know that this laptop is faulty.
So the biggest issue with this computer is that even under very light load, it overheats. Like the palm rests become uncomfortable because they are too hot, and don't even get me started how it feels if I use it on my lap. I literally have to wipe the computer every 10 minutes because of the sweat caused by hot palm rests. I got the same issue with the first Macbook Pro 2018 I bought, I then got it replaced, but there is no difference at all. Before touching on every issue, let me show you some proof that this computer's cooling system is not working properly. Writing this post, I am very uncomfortable because of the heat on my legs.
Here's what Apple says about the heat. It will surely decrease the life of my computer:
I am also really disappointed by the bad battery life of this laptop compared to my 2015 macbook air. Here's a picture of the battery life under normal load: (I think it is so bad because of the heat problem)
Here's the battery life when the computer is cold:
For the heat issue, I took different screenshots in different scenarios and have a label for each photo, describing what it is about. I screenshotted the fan speeds, cpu temperatures and the computer load everytime I noticed unusual things.
Here the computer is really really hot:
This is a screenshot when the palm rest felt really hot:
This is when computer is kind of under some load, but doesnt feel so hot:
This is when computer was really hot but fans were not working:
This is when it was hot and fans running slowly:
Fans running fast while not hot:
A screenshot when everything feels totally normal, computer doesnt feel hot:
https://pasteboard.co/HDURYKP.png
This is when the bottom of the computer felt extremely hot:
https://pasteboard.co/HDURF8nf.png
This is when the temperatures look cool but the bottom of the laptop is burning:
https://pasteboard.co/HDUR8NH.png
When laptop was cool but fans running crazy:
https://pasteboard.co/HDUQP0c.png
When my hands are really hot because of the burning palm rest:
https://pasteboard.co/HDUQCic.png
When laptop is burning yet no fan working:
https://pasteboard.co/HDUQsY4.png
Here are some other problems occurred you would not expect from a real Apple notebook(These kind of -windows computer- style issues never happened to my 3-year-old MacBook Air):
- Airdrop doesnt work when connected to VPN. I've tested this and I'm sure that VPN connection blocks Airdrop usage between my macbook and iPhone X
macbook pro 2018 screen gone - had to force restart the computer - YouTube
macbook pro 2018 won't turn on after crashed - YouTube
macbook pro wont sleep - YouTube
I am hoping to get support here because trying to get support through live chat and phone support, but they just kept asking for hardware test and stuff, and hardware tests didn't show any issues. I contacted Apple through feedback also, noting everything, but they did not respond. I need real Apple engineers to notice my report of strange problems and acknowledge them. This laptop disgraces Apple's quality. The overheating is absolutely not normal for this laptop. This laptop gets hot even if you only have safari open with 2 tabs
macOS High Sierra (10.13.6)