Macbook Pro 2018 overheating, and other strange problems

Hello Apple support community, I am a long time Apple admirer but I'm so unhappy with my latest purchase. I bought my MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports) about a month ago. Since then, I noticed that this notebook feels more like a trashy Windows computer with lots of problems, unlike a real mac like my old Macbook Air. That one used to work perfectly. I am extremely unhappy with my purchase and also want to let every Apple fan know that this laptop is faulty.


So the biggest issue with this computer is that even under very light load, it overheats. Like the palm rests become uncomfortable because they are too hot, and don't even get me started how it feels if I use it on my lap. I literally have to wipe the computer every 10 minutes because of the sweat caused by hot palm rests. I got the same issue with the first Macbook Pro 2018 I bought, I then got it replaced, but there is no difference at all. Before touching on every issue, let me show you some proof that this computer's cooling system is not working properly. Writing this post, I am very uncomfortable because of the heat on my legs.


Here's what Apple says about the heat. It will surely decrease the life of my computer:


User uploaded file

I am also really disappointed by the bad battery life of this laptop compared to my 2015 macbook air. Here's a picture of the battery life under normal load: (I think it is so bad because of the heat problem)

User uploaded file

User uploaded file

Here's the battery life when the computer is cold:

User uploaded file


For the heat issue, I took different screenshots in different scenarios and have a label for each photo, describing what it is about. I screenshotted the fan speeds, cpu temperatures and the computer load everytime I noticed unusual things.


Here the computer is really really hot:

User uploaded file

This is a screenshot when the palm rest felt really hot:

User uploaded file

This is when computer is kind of under some load, but doesnt feel so hot:

User uploaded file

This is when computer was really hot but fans were not working:

User uploaded file

This is when it was hot and fans running slowly:

User uploaded file

Fans running fast while not hot:

User uploaded file

A screenshot when everything feels totally normal, computer doesnt feel hot:

https://pasteboard.co/HDURYKP.png

This is when the bottom of the computer felt extremely hot:

https://pasteboard.co/HDURF8nf.png

This is when the temperatures look cool but the bottom of the laptop is burning:

https://pasteboard.co/HDUR8NH.png

When laptop was cool but fans running crazy:

https://pasteboard.co/HDUQP0c.png

When my hands are really hot because of the burning palm rest:

https://pasteboard.co/HDUQCic.png

When laptop is burning yet no fan working:

https://pasteboard.co/HDUQsY4.png


Here are some other problems occurred you would not expect from a real Apple notebook(These kind of -windows computer- style issues never happened to my 3-year-old MacBook Air):

- Airdrop doesnt work when connected to VPN. I've tested this and I'm sure that VPN connection blocks Airdrop usage between my macbook and iPhone X


macbook pro 2018 sound got stuck in the middle of the song - had to force restart the computer - YouTube

macbook pro 2018 screen gone - had to force restart the computer - YouTube

macbook pro 2018 won't turn on after crashed - YouTube

macbook pro wont sleep - YouTube


I am hoping to get support here because trying to get support through live chat and phone support, but they just kept asking for hardware test and stuff, and hardware tests didn't show any issues. I contacted Apple through feedback also, noting everything, but they did not respond. I need real Apple engineers to notice my report of strange problems and acknowledge them. This laptop disgraces Apple's quality. The overheating is absolutely not normal for this laptop. This laptop gets hot even if you only have safari open with 2 tabs

macOS High Sierra (10.13.6)

Posted on Sep 14, 2018 4:23 PM

Reply
89 replies

Jan 21, 2019 5:16 AM in response to mrtripplem

I had the exact same issue when I replaced the new 15" unit. High Sierra ran fine. Upgraded to Mojave thinking that the first one may have had a problem. No luck. Hot and battery drain again. Rolling back from Mojave to High Sierra is not so simple. Especially if you want to start with a 'new' out of the box unit that originally came with High Sierra. I decided to let Apple do it for me. Arrived at the store when they opened (no appointment) and was taken 45 minutes later. Completed the roll back and walked out with my unit as new. Set up again. High Sierra is running fine. My applications and photo editing programs running fine. Battery is 'normal' and heat is normal.

I need the processing power of the MBPro, otherwise I would return for a refund and wait until they solve the problem. However, I am still convinced that Apple will fix the hardware issues caused by Mojave. My short time with Dark Mode was nice. Looking forward to being able to use that again. In the meantime....

Mar 14, 2019 12:05 PM in response to DPJ

"try a Dell or Lenovo laptop. I hear they don't have design problems."


That's not true. I see similar complaints about heat on forums for similarly thin Windows PC laptops that use similar CPUs, including Dell and Razer. Any laptop this thin is going to get hot if the CPU is used in a high performance mode. There's no way around it given the limited potential for cooling.


Someone above mentioned Lightroom heating up. That's expected because Lightroom is going to build and cache as many previews of raw files as it can in the background when idle. That is a performance behavior so that you don't have to wait as long when moving from image to image. There is a preference to turn it off if you would like to wait a little longer so that the machine can be a little cooler. But ANY raw processing application will heat up a laptop when editing an image, due to the CPU intensive nature of that operation.


Heat during video conferencing can occur because the laptop is encoding/decoding video and audio in two directions, incoming and outgoing.


80 degrees Celsius is not uncommon for these thin laptops. A desktop Mac or PC might idle at 30-40 degrees and max out at 55-60C due to the superior space for cooling with large fans, but it's not uncommon for laptops today to idle at 60C and max out at 100C. They won't exceed 100C because that is the thermal limit for many current Intel mobile CPUs.


Looking at the screen shots in the first post in this thread, Chrome is a prime suspect in that case. I never liked how much CPU, GPU, and battery Chrome consumes.


Just do a search on "Dell XPS heat" "Lenovo heat" "Razer Blade heat" and you'll see that you might not solve your problems by trying a PC. People complain about the same thing! But if one of those runs cooler for you, then that's the right laptop for you.


I just looked at the Windows Central review for the Razer Blade laptop which says "Total CPU usage doesn't seem to reach ridiculous levels, but the temperature will rise quite quickly." The headline is "Razer Blade 15 review: Hot in every sense of the word." The Verge's headline for the same laptop review is "Razer Blade 15 review: Hot under pressure." The grass isn't always greener over there.


I think part of the problem is, industry-wide, that Intel has been so late with its 10nm processors that laptop makers thought they would be working with cooler, more efficient CPUs but they got these instead.


The only time I'm really concerned with high temp is if the laptop should not be busy for reason, or if it's shutting itself down. What should happen during high temp is it spins fans up and throttles back to stay within thermal limits. But it should continue operating indefinitely. If heat causes it to shut down, even when it's properly ventilated, that is a real hardware issue that Apple should look at.


Mojave may be part of the problem. My 2018 MacBook Pro runs High Sierra and it's only hot when I expect it to be, due to the load. Uptime is 9 days since last restart, so it isn't shutting down unexpectedly. Battery life is 6-10 hours depending on load (sometimes I edit video).

Mar 14, 2019 8:02 PM in response to denigada

One question for all. I have been able to deal with constant over heating using the MacFanControlApp. An app that let you monitor temperature and let set the rpm for the fans. I set manual rpm only when temeperature is unbearable. But I wonder if this can reduce fans life.... if I set rpm about 2500 or 3000 temperature is not an issue, but I am aware of damaging fans...


and by the way, this is one of the reasons I consider this an bad design. It’s ok that cpu heats when is working, but why apple let temperatures goes so high and don’t increase the rpm of fans? This is something that can be solved by software. Sometimes as th original post describes fans don’t start until temp is 60 or 70 Celsius degrees. Exactly what this video shows



thanks



[Link Edited by Host]




Mar 14, 2019 9:25 PM in response to ozkar

@denigada The problem is that the OS does not regulate the boost of the CPU frequency, so whenever a somewhat demanding thread appears the temperature explodes, so does the fan speed, but the cpu is ineffective on high temperature, so it slow, and consunes a lot of power, which drains the battery in 1-2 hours.

The new OS should regulate better the clock-rate, and so the power consumption. I really think the MBP has a more powerful hardware than the OS can efficiently handle.

Mar 27, 2019 8:45 AM in response to rvs1963

"Would the hardware components life be shortened due to this heating issue?"


Over the past 20 years that's been the #1 question and there's never been a time there ever was a meltdown of components. Computers do get warm depending on the task.


Now, my question to you is what are doing in terms of using your MacBook Pro? What applications are you running when this happens? If your running Chrome....don't. It's the biggest resource hog and it causes Macs and Windows machines to heat up. I only use Chrome when it's absolutely necessary, such as when there's a website that works better with Chrome, otherwise I avoid it as much as possible.


"I would like to know how Apple tests these notebooks in the R&D labs before selling them to the public. Is there some sort of tolerance that Apple allows?"


I have a 2018 MBP 15" and it remains cool to the touch. I do a great deal of video editing which activates the dGPU which can cause the computer to heat up and activate the fan, but even then there's never been a time where I couldn't type on it or it was too hot to put on my lap. You should check Activity Monitor in the Energy tab to see which application is using high resources. That will tell you right away. You can also click the Battery icon in the menu bar and it tells you which app is causing battery drain or using high resources.


Another option is to do a PRAM reset. Shut down the computer. Click the power button and immediately hold down Command+Option+P+R keys. Hold them down until the apple logo appears twice. That will completely clear any apps stuck in memory that are running in the background causing instability.


May 15, 2019 10:42 PM in response to swthien

swthien wrote: "Please be aware that the retina display may be affected by the overheating Touch Bar. Mine had horizontal lines at the bottom of my display after just a week of overheating. "


That is not possible. The Touch Bar is an OLED touch strip that uses very little power, and therefore very little heat. It does not overheat, and even if it did, doing so will not cause lines at the bottom of the monitor.


If your Touch Bar is hot, it's not a cause, it's a symptom. The real cause is that the main ventilation slot is under the Touch Bar, so hot air from the inside of the unit blows out back there.


Horizontal lines due to heat have not been reported in the media or any forums that I have seen. A similar symptom has been reported, but the known cause of it is not heat: It's the flex video cable failing early...a different and true cause.


Be careful what you report as cause and effect, because if you misdiagnose your problem, you don't help anyone. Not you, and not others. We need accurate diagnoses to get accurate solutions.

May 15, 2019 10:51 PM in response to FrederikBonde

FrederikBonde wrote: "I just got my Macbook pro 13" touch bar i7 16GB ram. Same problem as all the mentioned. i'am very disappointed with these."


What is the exact problem with the computer? Have you let it complete initial Spotlight indexing, which can cause high CPU and heat only in the first day or so, as it sets up the computer?


Is it running hot? During what kinds of activities? When you check Activity Monitor, what is using high CPU when it's hot?


I am using a 2018 13" i5 with a normal heat profile. Yes, it gets hot, but only when it is expected to: When the CPU four cores are all very busy. It cannot be avoided with "thin and light" laptops, you will see similar heat issues on Windows PC laptops that are thin and light.


I read the reviews before I bought, and they said that it's not worth buying the i9 on the 15" because the heat limit will drop CPU speed to compensate, so that is isn't any faster than the i7. I read the same thing for the 13": The i7 is not able to achieve top performance because of heat, so I bought the i5 and am very happy.


If the computer is not crashing, it isn't overheating. The CPU itself will drop clock speed if it thinks it's getting too close to the internal temperature limit. Normal temperatures should be 65-80C when not busy, and 85-99+C when busy. If this is what you are getting then things are normal. If you're getting something different, state which processes are using too much CPU which results in heat, so we can see if it should be that busy if nothing is going on.


One poster mentioned "explosions." That is a ridiculous non-possibility and another example of non-constructive reporting. The Intel CPU will limit itself at 100C without crashing the laptop. If the laptop is getting hot AND crashing, you have a hardware defect that Apple should fix. If the laptop is getting hot and not crashing, it's probably working as all Mac and PC laptops of this type (ultralight) can be expected to behave. They run hot when busy.

May 15, 2019 10:48 PM in response to denigada

If you think it is malfunctioning while under warranty, then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


Mar 2, 2019 12:52 PM in response to d_nak8

I feel the same way. I called tech support Several different times. Responses:


1. my 2018 15” MacBook Pro is not meant to be used on your lap.

  1. This is normal behavior
  2. people want thin computers and no fans can cool this thin of a computer
  3. Go buy a cooling mat w th fans.

Why would I need to buy a cooling fan mat to carry around with my brand new MacBook Pro?? Not to mention it is USB powered. So much for portability. Btw he told me exactly what to look for on Amazon.



Apr 8, 2019 4:31 PM in response to Network 23

Hi Network 23, thank you for your input. Your information is consistent with what Apple support has shared with me. Utilizing Mac Fans App which I know is 3rd Party, I have experienced temps above 93C. The funny thing for me is that I am not driving

any external monitors, nor running any CPU intensive apps such as Photoshop, video etc... My machine is not crashing, but certainly you can see energy from the battery being utilized at a much heavier clip. For me it is a comfort issue (the heat does

not allow you to keep the laptop on your lap) and battery longevity issue. I am a long time Apple user. I have recreated the exact same browser windows on my 2013 MacBook Air (i7 8GB RAM, running same version of Mojave) and the MacBook Air exhibited "none" of the heat issues or battery degradation. CPU utilization on both machines is under 5% and RAM use is higher at 7GB for the Air and 6GB for the Pro. When the machines are plugged in, the scenarios do not seem to happen. Very weird. Seems tied to when my MacBook Pro is being used in battery mode. Thanks for any additional input.

Nov 28, 2018 3:12 AM in response to denigada

Thanks for the detailed response. I have the same problem with my new 2018 15 inch i7. Macbook is getting over heated even with a regular day to day activity. I can observe this heat issue even with the 20 - 30% CPU utilization’s. It’s very difficult to have it on your lap. I have the latest version of operating system which did not solve the issue. Another annoying point is in 1 hours it drained almost 50% of my battery. I am not sure it’s relates to the heat build up. I am very much surprised to see that with the same load my other thinkpad laptop is working perfectly fine which is way almost less than $1000 than this. Apple you definitely need to resolve this issue.

Dec 8, 2018 12:06 PM in response to denigada

Same issue here.


I spent four...thousand...dollars....on this MBP! Fans are always blasting under minimal load. CPU never reaches 10%. I've uninstalled nearly all other software to see if something has been running under the hood somewhere causing this. Activity monitor never shows anything hogging resources anywhere. The only time fans are not blasting away is when I close everything and look at a blank screen. I'm about to return this and stick with my 2015 MBP. PLEASE FIX APPLE!!!

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Macbook Pro 2018 overheating, and other strange problems

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