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Macbook Pro 2018 overheating, and other strange problems

Hello Apple support community, I am a long time Apple admirer but I'm so unhappy with my latest purchase. I bought my MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports) about a month ago. Since then, I noticed that this notebook feels more like a trashy Windows computer with lots of problems, unlike a real mac like my old Macbook Air. That one used to work perfectly. I am extremely unhappy with my purchase and also want to let every Apple fan know that this laptop is faulty.


So the biggest issue with this computer is that even under very light load, it overheats. Like the palm rests become uncomfortable because they are too hot, and don't even get me started how it feels if I use it on my lap. I literally have to wipe the computer every 10 minutes because of the sweat caused by hot palm rests. I got the same issue with the first Macbook Pro 2018 I bought, I then got it replaced, but there is no difference at all. Before touching on every issue, let me show you some proof that this computer's cooling system is not working properly. Writing this post, I am very uncomfortable because of the heat on my legs.


Here's what Apple says about the heat. It will surely decrease the life of my computer:


User uploaded file

I am also really disappointed by the bad battery life of this laptop compared to my 2015 macbook air. Here's a picture of the battery life under normal load: (I think it is so bad because of the heat problem)

User uploaded file

User uploaded file

Here's the battery life when the computer is cold:

User uploaded file


For the heat issue, I took different screenshots in different scenarios and have a label for each photo, describing what it is about. I screenshotted the fan speeds, cpu temperatures and the computer load everytime I noticed unusual things.


Here the computer is really really hot:

User uploaded file

This is a screenshot when the palm rest felt really hot:

User uploaded file

This is when computer is kind of under some load, but doesnt feel so hot:

User uploaded file

This is when computer was really hot but fans were not working:

User uploaded file

This is when it was hot and fans running slowly:

User uploaded file

Fans running fast while not hot:

User uploaded file

A screenshot when everything feels totally normal, computer doesnt feel hot:

https://pasteboard.co/HDURYKP.png

This is when the bottom of the computer felt extremely hot:

https://pasteboard.co/HDURF8nf.png

This is when the temperatures look cool but the bottom of the laptop is burning:

https://pasteboard.co/HDUR8NH.png

When laptop was cool but fans running crazy:

https://pasteboard.co/HDUQP0c.png

When my hands are really hot because of the burning palm rest:

https://pasteboard.co/HDUQCic.png

When laptop is burning yet no fan working:

https://pasteboard.co/HDUQsY4.png


Here are some other problems occurred you would not expect from a real Apple notebook(These kind of -windows computer- style issues never happened to my 3-year-old MacBook Air):

- Airdrop doesnt work when connected to VPN. I've tested this and I'm sure that VPN connection blocks Airdrop usage between my macbook and iPhone X


macbook pro 2018 sound got stuck in the middle of the song - had to force restart the computer - YouTube

macbook pro 2018 screen gone - had to force restart the computer - YouTube

macbook pro 2018 won't turn on after crashed - YouTube

macbook pro wont sleep - YouTube


I am hoping to get support here because trying to get support through live chat and phone support, but they just kept asking for hardware test and stuff, and hardware tests didn't show any issues. I contacted Apple through feedback also, noting everything, but they did not respond. I need real Apple engineers to notice my report of strange problems and acknowledge them. This laptop disgraces Apple's quality. The overheating is absolutely not normal for this laptop. This laptop gets hot even if you only have safari open with 2 tabs

macOS High Sierra (10.13.6)

Posted on Sep 14, 2018 4:23 PM

Reply
89 replies

Nov 24, 2018 7:48 AM in response to denigada

I just replaced my still working 2015 13" MBP for a 2018 15" MBP. The reason was that there are some loads that the 2015 is already slow in.


Imagine my surprise when I found that the 2018 model gets very warm on loads that the 2015 can handle well without heating up. I am about to go back to store until I read this post.


It's disappointing to see that it's not a hardware issue but an inherent flaw. Now I have to love with my decision to switch. I would switch back if I could.

Dec 23, 2018 8:25 AM in response to Dakota6210

I just purchased the i7 2.6 w/16GB. Running Capture 1 Pro12. Laptop gets hot on my lap. Have been testing for a couple of days now. When on solid surface, the heat does not seem to build up. I understand that the heat is really not an issue as all MBPros..from the past to now use the aluminum case to dissipate the heat created. This is why Apple does not find this to be a problem (not talking about recent throttling and fix).

My issue is the battery life and RAM usage. It is terrible. This is supposed to last 10 hours with just basic use? After one hour, it went from 100% to 82%. 30 minutes more to 77%. Then ran an export of 139 files at full .jpg resolution and now dropped to 64%. I got 16 GB RAM, compared to MacBook Air 2013 with 4GB. It ran fine but was slow on import and export. I figured 16GB would be more than anything I could need. I don't do video. So, under normal use with my editing program; I am using a total of 12 GB+. How can this be? I only had 4 before? I know that the new system and screen use more RAM..but what?????? So, will this meagre 16GB now limit me if I want to browse and do other things while I edit and process? What would be the usage against 32 GB for the exact same system and use? Will it still only be 12? I don't know...yet.

Dec 23, 2018 8:31 AM in response to jbk224bamacophile

The Macbook Pro is not a laptop computer and it is not designed to be used on one's lap.

With respect to memory use, you don't understand that modern opperating systems use all available RAM to increase speed and efficiency. If you had 32 GB RAM then maybe 28GB would be used under normal circumstances. What benefit is unused RAM providing, none.

Dec 23, 2018 8:59 AM in response to jaysun029

???

It is a notebook computer not a laptop computer. Your link specifically says " If your MacBook Pro is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable, well-ventilated work surface. Take special care if you have a physical condition that affects your ability to detect heat against the body."


Dec 23, 2018 10:06 AM in response to jaysun029

So what do you do with the 68% memory that is not being used? Modern OSs use all available RAM to store recently and often used data/apps. This gives instant access to needed resources. When additional RAM is needed by another app then the stored data is immediately replaced with the newly needed data. Once again, what is the advantage of having unused RAM? Maybe on old slow systems there may have been an advantage but this is 2018, new systems have figured out how to best use all available RAM.

But you are welcome to argue symantics and spout old technogy.

Dec 23, 2018 10:38 AM in response to BobTheFisherman

Bob, you are right about ‘lap’ use. But the rapidity of heat buildup and extreme temps are not good in any event. Your reply regarding RAM is a specious argument as noted by jasun. Apps and internal processes do not use all available resources if they do not require them. Your logic implies that the more ram you have, regardless of the actual requirements, will result in faster and more efficient machine. You are wrong. Experts do declare that overpurchasing RAM can be gratuitous and wasteful.

And last, no reply regarding battery life?


Dec 23, 2018 10:48 AM in response to jbk224bamacophile

Of course theoretically too much RAM is wasteful and never used. But I've never run across such a situation. I guess if one was to get 32 GB RAM and only ever use his computer to write an occasional email the 32 GB RAM would never be used. But if one is writing Word douments, reading/writing email, browsing, editing music, watching videos, etc., then all the RAM would be used not only a portion thereby saving RAM unused for whatever reason.

With respect to the battery, different users and environments will experience different battery use. The numbers published by Apple are theoretical more than practical.

Dec 23, 2018 2:52 PM in response to BobTheFisherman

To tell you the truth. I don't know many who actually do all of those things at one time. I haven't been able to edit photos, watch a video, edit music, and do all of those other mundane tasks you describe all at one time. If I could, we would be in agreement.

Otherwise, my laptop 'at rest' uses up 5-6GB of RAM. And browsing, emails, and working on my Office files only adds up to 1GB or less. It looks like Apps working in background with the new operating system eat up more RAM than earlier machines and OS.

I migrated my MacBook Air 2013 TM Backup to the new MBPro. So they are running just about the identical programs and apps.

Apple has no answer.

And, the battery life, as claimed by Apple, is 10 hours. This is under 'normal' conditions. This is not their top number but one that they feel comfortable in promoting. It is more like an average. Some users have gotten more and others less. 40-60% less is not acceptable to me. I am running another test this evening focusing on the screen brightness. We'll see what happens. Tomorrow into Apple's local store and have them check out the battery. I refuse to accept this product if the battery does not perform reasonably.


Dec 27, 2018 4:27 AM in response to jbk224bamacophile

So, I went to my local Apple store and my 'Genius', who was more than helpful, advised to change out the laptop for a brand new one. I have had it now running for 3 days---with High Sierra as my OS X. So far it has been running normally as I would expect. What is interesting is that, while at Apple, the issue of battery drain was not really addressed with any specificity. Yet, there are blogs/threads out 'here' that discuss the battery drain issue when moving into Mojave--and I only had the latest updated version. So, I am holding off d/l Mojave until I hear more and possible fixes. The heat problem was reduced as well.

Of course my original unit could have had a problem. So, if anyone has the same 2018 15.4/2.6 unit and is running Mojave without any issues; I would like to hear back.

Thanks for the feedback.


Jan 5, 2019 8:51 PM in response to jaysun029

This is a silly argument. Firstly, where does Apple say it's NOT a laptop? Nowhere.

Wrong...the real answer is, everywhere.


It may not seem obvious, but it's extremely consistent, it is not an opinion, it is a provable fact:

Apple does not use the word "laptop" to describe portable computers on apple.com.


Go to various official Apple product and support documents and do a search on the word "laptop". You won't easily find it, or it might not be there at all. Apple is so systematic about avoiding the word "laptop" that it must be part of their editorial style guide.


The word Apple uses is "notebook." Look at the name of this category on the Discussions forums: Notebooks. Not "Laptops"

Same on the MacBook Pro product page. The word "notebook" is used there, the word "laptop" is not present.


This is a very intentional choice of words that several companies have chosen to use to avoid issues like complaints or lawsuits about computers that get too hot against the skin. Instead the official support documents advise you to use your notebook on a flat surface for proper ventilation around and under the case.

Jan 11, 2019 3:28 PM in response to denigada

I have a 5 day old MacBook pro custom built and it is running so hot I feel like it’s damaging the computer. Same thing with phone support. They ran diagnostics and found nothing wrong. Advice :keep it on the desktop. 5600.00 and I can’t use my computer while watching the TV because it is too hot to be comfortable??? Seriously? After reading through this forum, I will be returning it. I am so sad.

Jan 15, 2019 12:24 PM in response to Green Meanie

Hi guys. Experiencing the same issue. Got my first one in december 2018 replaced it with a new one after 14 days, which came in yesterday - started working on it today same issue! As soon as you work on it and it can be a simple task such us browsing or answering a few emails on safari it is overheating like crazy. If you don't it cools down. Also the battery drains like 1% per minute if you are working on it. I don't even know what will happen when I start working on 2 screens, after effects and photoshop (did not even install them). My config is 13", i7, 16gb ram.


So as far as I understood it was not a hardware issue. If it has really to do with mojave, how can I go back to high sierra with this new mbp?


Anyone else found any solution in the meantime. I'd really like to keep this as this is my first mac after windows, but neither on windows I experienced this. My HP spectre still has a 3-5h battery life after 3 years full usage, while this one *** after being on it for only 3 hours.


Thanks!



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Macbook Pro 2018 overheating, and other strange problems

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