Macbook Pro 2018 overheating, and other strange problems

Hello Apple support community, I am a long time Apple admirer but I'm so unhappy with my latest purchase. I bought my MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports) about a month ago. Since then, I noticed that this notebook feels more like a trashy Windows computer with lots of problems, unlike a real mac like my old Macbook Air. That one used to work perfectly. I am extremely unhappy with my purchase and also want to let every Apple fan know that this laptop is faulty.


So the biggest issue with this computer is that even under very light load, it overheats. Like the palm rests become uncomfortable because they are too hot, and don't even get me started how it feels if I use it on my lap. I literally have to wipe the computer every 10 minutes because of the sweat caused by hot palm rests. I got the same issue with the first Macbook Pro 2018 I bought, I then got it replaced, but there is no difference at all. Before touching on every issue, let me show you some proof that this computer's cooling system is not working properly. Writing this post, I am very uncomfortable because of the heat on my legs.


Here's what Apple says about the heat. It will surely decrease the life of my computer:


User uploaded file

I am also really disappointed by the bad battery life of this laptop compared to my 2015 macbook air. Here's a picture of the battery life under normal load: (I think it is so bad because of the heat problem)

User uploaded file

User uploaded file

Here's the battery life when the computer is cold:

User uploaded file


For the heat issue, I took different screenshots in different scenarios and have a label for each photo, describing what it is about. I screenshotted the fan speeds, cpu temperatures and the computer load everytime I noticed unusual things.


Here the computer is really really hot:

User uploaded file

This is a screenshot when the palm rest felt really hot:

User uploaded file

This is when computer is kind of under some load, but doesnt feel so hot:

User uploaded file

This is when computer was really hot but fans were not working:

User uploaded file

This is when it was hot and fans running slowly:

User uploaded file

Fans running fast while not hot:

User uploaded file

A screenshot when everything feels totally normal, computer doesnt feel hot:

https://pasteboard.co/HDURYKP.png

This is when the bottom of the computer felt extremely hot:

https://pasteboard.co/HDURF8nf.png

This is when the temperatures look cool but the bottom of the laptop is burning:

https://pasteboard.co/HDUR8NH.png

When laptop was cool but fans running crazy:

https://pasteboard.co/HDUQP0c.png

When my hands are really hot because of the burning palm rest:

https://pasteboard.co/HDUQCic.png

When laptop is burning yet no fan working:

https://pasteboard.co/HDUQsY4.png


Here are some other problems occurred you would not expect from a real Apple notebook(These kind of -windows computer- style issues never happened to my 3-year-old MacBook Air):

- Airdrop doesnt work when connected to VPN. I've tested this and I'm sure that VPN connection blocks Airdrop usage between my macbook and iPhone X


macbook pro 2018 sound got stuck in the middle of the song - had to force restart the computer - YouTube

macbook pro 2018 screen gone - had to force restart the computer - YouTube

macbook pro 2018 won't turn on after crashed - YouTube

macbook pro wont sleep - YouTube


I am hoping to get support here because trying to get support through live chat and phone support, but they just kept asking for hardware test and stuff, and hardware tests didn't show any issues. I contacted Apple through feedback also, noting everything, but they did not respond. I need real Apple engineers to notice my report of strange problems and acknowledge them. This laptop disgraces Apple's quality. The overheating is absolutely not normal for this laptop. This laptop gets hot even if you only have safari open with 2 tabs

macOS High Sierra (10.13.6)

Posted on Sep 14, 2018 4:23 PM

Reply
89 replies

Jan 29, 2019 2:08 PM in response to denigada

I second that. gladly I just paid 2200€ which is still a joke for this machine.


Don´t expect any help from anyone in power from appple to help here. won´t happen. and apple will not say anything about all those problems at all. but let´s face it. they took it way to far. poeple are more and more getting ****** all over the internet.

Feb 1, 2019 5:52 PM in response to denigada

Same problem here. Macbook pro overheats only using CHROME and browsing GMAIL. Battery life y poor.

with a few task CPU es 70 celsius degrees of more... Just having a 10 minutes meeting through google hangouts and it burns

I have been a windows user, This is my first Macbook laptop.;...and honestly Apple is abusing. Mine is a 2,100 dollars. My wife has a Lenovo $800 machine that works better: it doesn't heat like this.... My final conclusion this macbook pro cost doesn't worth


Macbook Book pro has serious issues... totally disappointed

Feb 13, 2019 3:35 PM in response to -Philip-

2018 MBP TB 13" /w i7 here, and the battery is empty in 3 hrs if the CPUs are boosted. And anything, really, a breeze, a movie, a bigger network transfer, will surely trigger the boost. It is like a rogue Formula 1, and it does cost 4k, perhaps the most expensive notebook series ever. Any decent manufacturer would do a recall.

Deeply disappointed also to see that Apple is incapable of issuing an OS in keep with the hardware, and fails to meet the longterm legacy of congruent hardware-software development. Apple, wake up, you can do much better then that!

Mar 14, 2019 11:22 AM in response to ozkar

"It's a design problem"

Just because you feel the temperatures aren't acceptable doesn't make something a design problem. Everybody has different tolerances in terms of what they feel is considered to be overheating. Maybe this just isn't the right machine for you. Try a different version of Macbook or try a Dell or Lenovo laptop. I hear they don't have design problems.

Mar 14, 2019 11:40 AM in response to DPJ

That's was exactly my conclusion. my next machine will be Dell o Lenovo. Currently my Lenovo laptop at work heats too much less than MacBookPro. Screen has less resolution but it doesn't burn me and performance is ok.

It is true that's everybody has different tolerances in terms of what they feel as heat or not... But... a machine burning your fingers when you touch the touchbar I don't think is acceptable for anybody... more than 70 or 80 celsius degrees is a serious problem that can have health implications.... Something that can burn you can have legal implications for apple... Unfortunately I don't have time for going deeper with this case, but it is defenitely something unacceptable...

Mar 14, 2019 11:44 AM in response to ozkar

While I won't necessarily discount your concerns I'm not exactly buying your post about your fingers getting burned. To each his own. I was actually being facetious about the Dell and Lenovo having no" design problems". Every model of Lenovo (including the new X1E) has issues and Dell's own forum is filled with complaints on the XPS line. Grass won't be greener. Good luck.

Mar 27, 2019 8:16 AM in response to denigada

I'm experiencing the same thing with the MacBook Pro 2018 13 inch. It gets quite hot to the point typing on the keyboard can be an issue. I need to have a fan running next to mine just to keep it cool to touch. Reminds me of the good old days when a fan had to be placed next to my desktop PC to keep things running cool, and this was way before we had fancy cooling components for PC towers.


I would like to know how Apple tests these notebooks in the R&D labs before selling them to the public. Is there some sort of tolerance that Apple allows?


Would the hardware components life be shortened due to this heating issue?

Apr 8, 2019 7:10 AM in response to DPJ

Thank you for your response. No, this was not a typo, my comments were about my "MacBook Pro", I simply asked if any of the community had heard of 2018 MacBook Airs suffering any similar heat issues. I think it is great that your MacBook Pro is suffering no overheating issues, but as 4 pages of commentary here serve as an example that many MacBook Pro users are indeed experiencing issues. And yes, I have checked background utilities/applications as has Apple Support.

Apr 8, 2019 10:10 AM in response to TomEmail

"but as 4 pages of commentary here serve as an example that many MacBook Pro users are indeed experiencing issues."


Please post a link as to where this is? I have not heard any reports from people about the 2018 MacBook Pro's overheating. In fact I hear more about how much cooler they are running which is the same experience I have. I frequent 3 different forums and I just haven't seen what you're talking about. Hopefully you'll get your issues resolved.

Jun 24, 2019 11:20 AM in response to denigada

Hi,

I have bought MBP 2019 13 inch i5 and even though I did nothing (CPU idle ratio is appx %90), keyboard and touchpad get hot. What should be the average temperature for normal usage? I reset SMC and update latest software but it did not solve the issue.

I did not have such problem with my old MBP 2015. I am very disappointed, these products are going backwards rather than going forward. In this way, Apple undermines brand reputation!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook Pro 2018 overheating, and other strange problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.