Macbook Pro 2018 overheating, and other strange problems

Hello Apple support community, I am a long time Apple admirer but I'm so unhappy with my latest purchase. I bought my MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports) about a month ago. Since then, I noticed that this notebook feels more like a trashy Windows computer with lots of problems, unlike a real mac like my old Macbook Air. That one used to work perfectly. I am extremely unhappy with my purchase and also want to let every Apple fan know that this laptop is faulty.


So the biggest issue with this computer is that even under very light load, it overheats. Like the palm rests become uncomfortable because they are too hot, and don't even get me started how it feels if I use it on my lap. I literally have to wipe the computer every 10 minutes because of the sweat caused by hot palm rests. I got the same issue with the first Macbook Pro 2018 I bought, I then got it replaced, but there is no difference at all. Before touching on every issue, let me show you some proof that this computer's cooling system is not working properly. Writing this post, I am very uncomfortable because of the heat on my legs.


Here's what Apple says about the heat. It will surely decrease the life of my computer:


User uploaded file

I am also really disappointed by the bad battery life of this laptop compared to my 2015 macbook air. Here's a picture of the battery life under normal load: (I think it is so bad because of the heat problem)

User uploaded file

User uploaded file

Here's the battery life when the computer is cold:

User uploaded file


For the heat issue, I took different screenshots in different scenarios and have a label for each photo, describing what it is about. I screenshotted the fan speeds, cpu temperatures and the computer load everytime I noticed unusual things.


Here the computer is really really hot:

User uploaded file

This is a screenshot when the palm rest felt really hot:

User uploaded file

This is when computer is kind of under some load, but doesnt feel so hot:

User uploaded file

This is when computer was really hot but fans were not working:

User uploaded file

This is when it was hot and fans running slowly:

User uploaded file

Fans running fast while not hot:

User uploaded file

A screenshot when everything feels totally normal, computer doesnt feel hot:

https://pasteboard.co/HDURYKP.png

This is when the bottom of the computer felt extremely hot:

https://pasteboard.co/HDURF8nf.png

This is when the temperatures look cool but the bottom of the laptop is burning:

https://pasteboard.co/HDUR8NH.png

When laptop was cool but fans running crazy:

https://pasteboard.co/HDUQP0c.png

When my hands are really hot because of the burning palm rest:

https://pasteboard.co/HDUQCic.png

When laptop is burning yet no fan working:

https://pasteboard.co/HDUQsY4.png


Here are some other problems occurred you would not expect from a real Apple notebook(These kind of -windows computer- style issues never happened to my 3-year-old MacBook Air):

- Airdrop doesnt work when connected to VPN. I've tested this and I'm sure that VPN connection blocks Airdrop usage between my macbook and iPhone X


macbook pro 2018 sound got stuck in the middle of the song - had to force restart the computer - YouTube

macbook pro 2018 screen gone - had to force restart the computer - YouTube

macbook pro 2018 won't turn on after crashed - YouTube

macbook pro wont sleep - YouTube


I am hoping to get support here because trying to get support through live chat and phone support, but they just kept asking for hardware test and stuff, and hardware tests didn't show any issues. I contacted Apple through feedback also, noting everything, but they did not respond. I need real Apple engineers to notice my report of strange problems and acknowledge them. This laptop disgraces Apple's quality. The overheating is absolutely not normal for this laptop. This laptop gets hot even if you only have safari open with 2 tabs

macOS High Sierra (10.13.6)

Posted on Sep 14, 2018 4:23 PM

Reply
89 replies

Jul 5, 2019 10:18 AM in response to denigada

" A 2018 MacBook Pro does not supposed to feel like a heater on very light load."


Well, as you mentioned you've replaced it before with the same results. I don't think your MacBook is defective. I have the same year MacBook as you do. You can still take it to Apple and have them look at it. Hopefully you're still under warranty.

Nov 3, 2018 3:34 PM in response to d_nak8

I don't think there will be a solution until apple goes away from intel chips or adds some real cooling fans. I have the 15" pro i7 and gets hot but since i use it as a desktop (just connected to 2 monitors) it doesn't matter. I do need another laptop for travel so now i will upgrade my old Mac Air with the new one, since I am hoping the new Air does not heat up like either of the 13" or 15" pros. oh well...

Nov 7, 2018 10:25 AM in response to denigada

I’m glad I read this thread before buying a MacBook Pro 13. Is this unique to the quad-core version or does it also affect the dual-core as well? Has Apple responded meaningfully yet? I see over 40 “me too” comments on this problem. Would love to know if I should go buy a Razer Blade Stealth 13 instead if there continues to be a heat issue with the MBP.

Dec 23, 2018 8:31 AM in response to jbk224bamacophile

The Macbook Pro is not a laptop computer and it is not designed to be used on one's lap.

With respect to memory use, you don't understand that modern opperating systems use all available RAM to increase speed and efficiency. If you had 32 GB RAM then maybe 28GB would be used under normal circumstances. What benefit is unused RAM providing, none.

Dec 23, 2018 10:48 AM in response to jbk224bamacophile

Of course theoretically too much RAM is wasteful and never used. But I've never run across such a situation. I guess if one was to get 32 GB RAM and only ever use his computer to write an occasional email the 32 GB RAM would never be used. But if one is writing Word douments, reading/writing email, browsing, editing music, watching videos, etc., then all the RAM would be used not only a portion thereby saving RAM unused for whatever reason.

With respect to the battery, different users and environments will experience different battery use. The numbers published by Apple are theoretical more than practical.

Dec 27, 2018 7:28 AM in response to Waitingtoupdate

Sad to read these posts on overheating of the MBP. I am in desprite need of replacing my current 2008 which also has an over heating issue that started out of the box. Come on Apple — this has been a problem for MBP for a very long time. Figure it out.

It is time for a new computer. 2008 is not only a little old.,It is obsolete and/or vintage.

Vintage and obsolete products - Apple Support

Jan 5, 2019 8:51 PM in response to jaysun029

This is a silly argument. Firstly, where does Apple say it's NOT a laptop? Nowhere.

Wrong...the real answer is, everywhere.


It may not seem obvious, but it's extremely consistent, it is not an opinion, it is a provable fact:

Apple does not use the word "laptop" to describe portable computers on apple.com.


Go to various official Apple product and support documents and do a search on the word "laptop". You won't easily find it, or it might not be there at all. Apple is so systematic about avoiding the word "laptop" that it must be part of their editorial style guide.


The word Apple uses is "notebook." Look at the name of this category on the Discussions forums: Notebooks. Not "Laptops"

Same on the MacBook Pro product page. The word "notebook" is used there, the word "laptop" is not present.


This is a very intentional choice of words that several companies have chosen to use to avoid issues like complaints or lawsuits about computers that get too hot against the skin. Instead the official support documents advise you to use your notebook on a flat surface for proper ventilation around and under the case.

Jan 11, 2019 3:28 PM in response to denigada

I have a 5 day old MacBook pro custom built and it is running so hot I feel like it’s damaging the computer. Same thing with phone support. They ran diagnostics and found nothing wrong. Advice :keep it on the desktop. 5600.00 and I can’t use my computer while watching the TV because it is too hot to be comfortable??? Seriously? After reading through this forum, I will be returning it. I am so sad.

Jan 29, 2019 2:08 PM in response to denigada

I second that. gladly I just paid 2200€ which is still a joke for this machine.


Don´t expect any help from anyone in power from appple to help here. won´t happen. and apple will not say anything about all those problems at all. but let´s face it. they took it way to far. poeple are more and more getting ****** all over the internet.

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Macbook Pro 2018 overheating, and other strange problems

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