MacBook Pro 15" (2018) Keyboard "t" key repeating issue?

I bought a new MacBook Pro 15" (2018) last week and have been absolutely loving the computer. As an academic, I do a ton of typing and have actually found the keyboard quite enjoyable to the touch.


Recently however I noticed a strange issue popping up infrequently where it feels like the "t" key on my keyboard will repeat when pressed. That means certain words "tthat normally dontt have multtiple" t's appear like so while typing. At first I thought maybe I was pressing the keys incorrectly, or subtly too quickly since I do type quite fast, which led me to testing out different key press pressures and angles. I find that if I slightly press the 't' key on its left side edges, or if I roll my finger over it, it will duplicate the tt issue.


I know this was one of the many keyboard issues that plague the 2017 MacBook Pro + TouchBar models but I thought surely this could not be the case with the newly updated 2018 models...I reached out to Apple Support which suggested I reset the SMC & NVRAM, but the problems persisted after this. Today, I used compressed air and noticed that while the t issue seemed to be resolved, it immediately resumed a short while after.


Do I have a faulty device? Will this need to be repaired or returned? Pretty unsure what to do since the issue becomes quickly annoying and adds considerable time to my writing and editing.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.6), null

Posted on Sep 14, 2018 5:08 PM

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Posted on Jan 17, 2019 2:31 AM

Used Apple program (active for 4 years after the first retail sale of the unit.), battery and keyboard are brand new and working fine.

Don't try anything else, wont work. https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/

I'm in Italy. At an Apple reseller they scan my Mac, was entitled for the program, left it with me (I have to work), in 3 days the top case arrived and they changed also the battery. In 2 hours.



195 replies

Nov 26, 2018 6:33 AM in response to AnthoU

I just got a new 2018 15" MBPR from work. And yes, I am experiencing the same issue. It happens infrequently but when often enough for me to notice it. The 't' key sometimes repeats keystrokes.


Apple, I love the butterfly switch keyboard but its unreliability just makes me want to cry. This is my second MBP from work. The previous one (2017 15" MBP) had a faulty keyboard too.

Nov 27, 2018 11:54 PM in response to ptolemylingumi

There isn't a fix that can come from Apple because these keyboards are defective. Apple is now facing 3 class action lawsuits because of these keyboards. This is why I refuse to buy a MacBook and I am still using my MSI laptop (which has a great Steelseries keyboard BTW). Apple is still selling these defective keyboards and I can't believe they can get away with it. The bad part is that the 2018 Macbook isn't included in the keyboard recall. The only way to fix it is to replace the entire bottom of the computer. Even then they will just replace is with the same keyboard that has the same problem.


The solution is not to buy Macbooks until Apple fixes this issue. It has been there since 2016 and they won't fix it.

Nov 27, 2018 11:56 PM in response to trista40

First, people were saying that it was dust and particles that got stuck under the keycaps. But some also speculate that, because these machines are also overheating (because Apple is obsessed with thinness and have no ventilation) the heat warps the paper thin metal under the keys.


This just isn't the time to buy a Macbook. I want one, but I know that Apple is selling defective computers. So I refuse to buy them.

Nov 28, 2018 2:09 AM in response to Anand Sai

*triggered


I'm here because the original question was "Do I have a faulty device? Will this need to be repaired or returned? Pretty unsure what to do since the issue becomes quickly annoying and adds considerable time to my writing and editing"


So anyone here is supposed to be answering or trying to give an answer to this question. Replying with #metoo is sort of counter productive because ALL keyboards are defective. It won't be fixed with a replacement because that keyboard will also be defective.


3 class action lawsuits later and Apple is still selling these defective machines. So that's the answer to the OP. Sell it and get a PC until MacBooks are built without defects. Otherwise he has to live with it.

Consumer reports told people in 2016 NOT buy this laptop. And since then nothing has changed as far as the keyboards. Just a thin plastic that won't do anything to prevent the keyboards from failing (as we can see by the growing number of complaints in this thread and many others).

I wouldn't recommend a MacBook Pro to my worst enemy. Hopefully they will build one worth buying one day and I can buy one then.

Nov 28, 2018 1:54 PM in response to Anand Sai

1) There's nothing to understand. The question was "Do I have a faulty device? Will this need to be repaired or returned?". They are very simple questions. Answer: Yes. They're all faulty. And No it can't be repair. If they give you a new one that one will be faulty also. They're all faulty.


2) it's not my warping issue (warping not wrapping), I said other people said that. What overheating can do is warp the board, or worse cause the CPU to fail.


3) these computers aren't made to last. They're not selling (iPhones are doing just as bad). Apple is selling badly designed products that are defective with these MacBooks.


So the answer is to get rid of it or live with it. Apple can't fix the issue. All they can do is redesign and admit these computers are flawed. Also build computers with proper ventilation and cooling instead of obsessing about thinness and old fan designs that do nothing.

Nov 29, 2018 1:30 PM in response to sirhedley

There is quite a bit. It's just that Apple buries these threads. They're difficult to find and they don't come up on a Google search easily.


A lot of talk on YouTube and on other websites. They're recommending people stay away from MacBooks altogether. It's just not the time to be buying Macs.


Unfortunately the only solution they can offer is to redesign the computer, and we know how Apple hates to admit when they're wrong.


Take it in and they'll replace the entire bottom of the computer or give you a new one. Of course chances are that one will fail as well.


If it was me I would get my money back if possible. Go with one of the many excellent windows PC laptops (they even have dust and spill resistant keyboards like the X1 Carbon Thinkpad. Imagine that!). And if you're tied into MacOS, I would go as far as getting a late 2015 MacBook Pro at this point and avoid anything they make now. Including their very overpriced iPhones (which aren't selling).

What hurts the most is that they're doing these things on purpose. Look at the 15" and Vega chips. They sold them with the slow chips fully knowing 3 months later they would be upgraded and the overheating issue would be alleviated. And people who bought it were shocked when just a couple of months later the better one came out. And instead of offering that one they put up the Vega ones as yet another upgrade to charge even more. Apple is totally out of control. Oh yes. And the keyboards will probably fail on those too. It's unbelievable.

Dec 1, 2018 12:23 PM in response to thai_iphone4

So, just as a follow-up, I am currnttly typing on my 5th, yes, 5th, 2018 MBP and what sstarteed as justt an annoying 'E' key rpeat has now grown intot an absolutteely unsuable keyboard. Repeating "e, ww, t, r, s," keys. And sometimes no 'e' will registr or it will reeegister again aftter thte space bar is pressed.


I cannot believe tthat this company can get away with selling faulty prodducts. How is this possible?

Dec 1, 2018 1:13 PM in response to trista40

The e key on a MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports) I am troubleshooting intermittently repeats (actual user is my colleague). I personally have had difficulty reproducing it, but I'm pretty sure it has happened to me 3 times now while exclusively using this computer over the last 2 days (I made myself a new user account). She actually had the same model previously and it was easily reproduce-able (every few normal presses). I contacted Apple Support, they said parts weren't available for service yet, so they exchanged it with the same model (came in sealed retail packaging). I really couldn't believe it when the user came back to me a few weeks later, telling me she was experiencing the same issue again.


I've reset the SMC, PRAM and booted in safe mode before creating a new user. Key itself feels fine, no obstruction, resistance or anything. Like I said above, the e key repeated for me maybe 3 times, but I really can't tell if it is a hardware issue, or I'm thinking about it too much. I will now use it for a day or so in her account (in her account as I type this).


But both her and I have used older Mac models for years, and have not experienced this type of behavior before. Obviously any keyboard on any type of computer can have issues, but it does seem like there is some issue with the current design.

Dec 1, 2018 1:20 PM in response to will_v

I am replying with my iPhone because I literally cannot reply using MBP keyboard. I too tried setting up a guest account and problem was still there. I am here to tell you this is a hardware issue and it will only get worse. Starts with the “e” always (in my case) and is subtle and with in a week or two migrated to other keys until I can’t even use the keyboard. Like I said above, I am on my 5th 2018 13” (with touchbar) MBP. I will go tomorrow and swap it for number 6.

This is a major problem and Apple has got to fix this.

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MacBook Pro 15" (2018) Keyboard "t" key repeating issue?

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