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MacBook Pro 15" (2018) Keyboard "t" key repeating issue?

I bought a new MacBook Pro 15" (2018) last week and have been absolutely loving the computer. As an academic, I do a ton of typing and have actually found the keyboard quite enjoyable to the touch.


Recently however I noticed a strange issue popping up infrequently where it feels like the "t" key on my keyboard will repeat when pressed. That means certain words "tthat normally dontt have multtiple" t's appear like so while typing. At first I thought maybe I was pressing the keys incorrectly, or subtly too quickly since I do type quite fast, which led me to testing out different key press pressures and angles. I find that if I slightly press the 't' key on its left side edges, or if I roll my finger over it, it will duplicate the tt issue.


I know this was one of the many keyboard issues that plague the 2017 MacBook Pro + TouchBar models but I thought surely this could not be the case with the newly updated 2018 models...I reached out to Apple Support which suggested I reset the SMC & NVRAM, but the problems persisted after this. Today, I used compressed air and noticed that while the t issue seemed to be resolved, it immediately resumed a short while after.


Do I have a faulty device? Will this need to be repaired or returned? Pretty unsure what to do since the issue becomes quickly annoying and adds considerable time to my writing and editing.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.6), null

Posted on Sep 14, 2018 5:08 PM

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Question marked as Top-ranking reply

Posted on Nov 13, 2018 6:21 PM

I am on my 5th 2018 13" MBP and all 5 have had this problem. Always starts about 1 week into using the computer and always starts with the 'e' key and then migrates to the 't, s, r' keys. I am at a total loss and don't know what to do. Apple seems to say that they haven't heard from anyone but me that this is happening with their 2018 keyboards, but here I am reading on this page that others are also having this issue.

Please Apple, let us know when this will be fixed.

195 replies

Dec 14, 2018 7:33 AM in response to Joseph_S.

i'm having the same issue with the "t" key repeating a lot. driving me crazy. i thought the ****** new macbook keyboards were fixed for the 2018 mbp's but i guess nott. here begins yet another round of trying to get supportt on an issue for somethting that was perfectted in the 2015 mbp and then ruined in the subsequent products

Dec 18, 2018 9:36 PM in response to CkcChen

I'm having this issue with my 'd' key. Are there any updates, at all? I'm on my i9, 32 GB ram! I also put a keyboard protector on my keyboard as my sister had this issue previously, but it seems to be something wrong with the keyboard itself.


Sample:

d d d d dd d d d d d d d d d d d dd dd d dd d d d d d d d dd dd d d d ddd d d d dd d d dd d d d ddd d d d d d ddd dd dd d d

Dec 20, 2018 5:05 AM in response to sudoliyang

yep! took mine into apple store for repair and they confirmed the brand new 2018 MBP keyboard not working. good news they're giving me an entire 'upper case repair' including keyboard but the **** news is they said it takes TEN DAYS to repair. This is my only machine (paid over 5K for it) and now they say it takes 10 days to fix and they have no loaner machines available. I'm not sure how many other small businesses can go 10 days without their main source of work/income, but this is justt insult to injury. Apple please admit this keyboard is a lemon and it wasn't designed for use by real humans. Every time Apple makes me go through this, I am going to just buy a replacement and keep returning it within the return window until they get my garbage keyboard fixed. If Apple doesn't mind putting me through this sub-par product (compared to past MBPs) than why should I mind making apple feel the pain too?


PLEASE BRING BACK THE KEYBOARD FROM THE 2015 MBP. I'm a pro user and everyone I work with are pro users and none of us give a **** about making the laptop 10mm thinner, we just want something that WORKS. Also this keyboard is uncomfortable on the hands, and taking away the arrow key "upside down T" was a bad move from IXD pov because now your fingers don't know exactly where they are. I'm always guessing at keys these days and I hate it (don't get me started on the ixd issues with the touchbar). With thtits keyboard – aside the key repeattting issue (maybe you've picked up that my bad key is "t") – the keys get depressed even by gently resting fingers/hands on the keyboard, and always having to hover my hands/fingers is really uncomfortable. Thtis keyboard is a marvel of engineering, but not designed for real humans. Stop listening to your marketing people and start listening to your customers and interaction designers.

Dec 26, 2018 9:22 PM in response to trista40

I'm on my 2nd 2018 13" MBP with TouchBar. Mine does double spaces and extra 't's and 'o's. Soooo frusttttrattting ! The 1st one (purchased in August) I brought to Apple store in October to address the issue, and they gave me a brand new laptop. The keyboard was okay up until a week ago. I took this 2nd laptop to another Apple store and they said it is indeed an issue that Apple has admitted to be ongoing and that it is an internal issue under the keyboard, so they will replace the keyboard and top case.

Jan 3, 2019 6:10 AM in response to AnthoU

I've got the same problem on my August purchased 2018 15" MBP but at the moment it's only with my E key.


It's been happening on and off for a few weeks but not very often, just enough to make me wonder if I'm going crazy. But this week it's been happening a lot - usually I get a double E wheen (yes just like that) I press the key but sometimes I'll get the E I typed, then the following character and a random E after. It's happening a lot now and is getting worse by the day.


Guess I'll get it checked out next week but I'm not sure whether I really want to keep this thing moving forward. I can't be bothered to have to get it fixed/replaced every few months, or even less than that going by some of the replies in this thread.


Even just typing this out I've had the ee problem happen 6 times. It's just frustrating.

Jan 6, 2019 4:42 AM in response to AnthoU

I found something that worked for me. I write a lot on mij MacBook Pro 13" (2018) as well and I noticed the same issue many others in this section have; my 'r' key kept repeating itself 90% of the times I wrote a word with an 'r' in it. I type fast and when I backspace things I like my backspace to be fast as well. So I started thinking that maybe the issue is in one of my keyboard settings. I always had my 'key rehearsal tempo' on the highest setting, just like the 'repetition delay' setting. You might want to check if your settings are maxed out as well. If they are, change your 'repetition delay' 1 or 2 clicks lower. This fixed the repeating key problem for me.


Maybe your settings are ok. I'd still recommend trying to change the settings and try out what works. The amount of people having this issue is not ok. This MacBook is very expensive and you expect quality, which I always expect from Apple. This issue is small and yet so irritating, I didn't pay €2000 for a MacBook that drives your autism crazy...


Apple you have to fix this! You're a multi billion dollar company, help your customers with providing a good solution, not the mainstream solutions for everything.


This MacBook is, besides this issue, a huge blessing for my studies and writings. Just a small disclaimer ;)


Greatings,

Zoefboy

Jan 17, 2019 1:37 AM in response to Zoefboy1999

Same issues on my 2018 MBP 13" quad core i5 with touch bar. Very annoying as the device was not cheap at all. In addition there is no pickup and return service here in Austria and if you go to the apple shop they send you back home if you don't have an appointment with them (happened to me). Unfortunately I just bought Apple Care Protection Plan two weeks ago. Yesterday I finally went to a certified apple reseller and let my Macbook there for getting it fixed. Now I have to wait 14 (!) working days and need to pick up the device there again by myself.


I will sell the Macbook right after repairing. The quality and the (effective) service is very bad. I am done with this super NLP-trained service employees who understands EVERYTHING but can help nothing at the end of the day. Thank you Apple for my lost money, time and frustration.


The only thing I will really miss is the touchpad I guess.

Jan 18, 2019 6:29 PM in response to AnthoU

I noticed the same thing with my 'w' key today. It's annoying especially when I play games since 'w' is bound to move forward and you get stuck sometimes and have to press the key multiple times. I tried to press 'w' button while typing multiple times and from time to time I get those double 'w' letters by pressing the letter only once. I thought I was lucky not to get any keyboard problems... I was wrong.

Jan 28, 2019 2:20 AM in response to Joseph_S.

Macbook Pro´s running OK are awesome but you can´t do a pre-production of 3000$+ laptops and don´t test them before u get them out. If not, then that says that Apple is becoming like the rest of companies, selling products without checking them ok.


Now I´ve been 2 days without these errors and sometimes it comes back with "o", "a" or "e" key mainly.


Any of you with this error in Macbook Pro 15' 2018 laptops?


Regards,

Nando.-

Jan 31, 2019 2:47 PM in response to AnthoU

I have the same problem too (Macbook Pro, 15inch Mid-2018) - went in to Apple yesterday and the most they could do was clean the keyboard with compressed air. Straight after they'd done that I could reproduce the problem in front of the genius. Looks like its a fundamental design flaw with this keyboard - I wonder when the 2018 models will also receive the keyboard replacement program .... not that it will help.

MacBook Pro 15" (2018) Keyboard "t" key repeating issue?

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