You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro 15" (2018) Keyboard "t" key repeating issue?

I bought a new MacBook Pro 15" (2018) last week and have been absolutely loving the computer. As an academic, I do a ton of typing and have actually found the keyboard quite enjoyable to the touch.


Recently however I noticed a strange issue popping up infrequently where it feels like the "t" key on my keyboard will repeat when pressed. That means certain words "tthat normally dontt have multtiple" t's appear like so while typing. At first I thought maybe I was pressing the keys incorrectly, or subtly too quickly since I do type quite fast, which led me to testing out different key press pressures and angles. I find that if I slightly press the 't' key on its left side edges, or if I roll my finger over it, it will duplicate the tt issue.


I know this was one of the many keyboard issues that plague the 2017 MacBook Pro + TouchBar models but I thought surely this could not be the case with the newly updated 2018 models...I reached out to Apple Support which suggested I reset the SMC & NVRAM, but the problems persisted after this. Today, I used compressed air and noticed that while the t issue seemed to be resolved, it immediately resumed a short while after.


Do I have a faulty device? Will this need to be repaired or returned? Pretty unsure what to do since the issue becomes quickly annoying and adds considerable time to my writing and editing.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.6), null

Posted on Sep 14, 2018 5:08 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 13, 2018 6:21 PM

I am on my 5th 2018 13" MBP and all 5 have had this problem. Always starts about 1 week into using the computer and always starts with the 'e' key and then migrates to the 't, s, r' keys. I am at a total loss and don't know what to do. Apple seems to say that they haven't heard from anyone but me that this is happening with their 2018 keyboards, but here I am reading on this page that others are also having this issue.

Please Apple, let us know when this will be fixed.

195 replies

Mar 11, 2019 4:40 AM in response to AnthoU

I've got the same issue but with the 'e' key and the 'space' bar. I had a MacBook Pro 2016 15" until November, where Apple offered me a new 2018 MacBook Pro 15" of a similar spec because I had that keyboard repaired 3 times and the logic board replaced twice. Obviously I was over the moon and after opening it and testing it in the store, I realised the issue with the 'e' key but I thought it was me typing too quickly. I got AppleCare+ after 3 weeks and a week later started experiencing this issue severely with extra 'e' characters in my code and school work and random full stops in my sentences. Haven't gone to Apple yet but I'm planning a trip soon. I'll update this post when they tell me what's going on.

Mar 11, 2019 9:08 AM in response to AnthoU

I have the problem with the E and the T key when my MacBook Pro i9 ($5000 baby!) heats up.


Apple support has been very helpful insofar as telling me to 'Reset the SMC'.


Hasn't helped, but worth a shot if you have a lot of free time.


Oddly Apple has taken down two of my posts for mentioning a YouTube video which discusses the problem. I wonder if they'll take down this post as well.



Mar 13, 2019 7:26 AM in response to AnthoU

I am experiencing a similar issue with my 13 inch 2018 MacBook Pro Touch Bar . The "o", "u", "e", "y", and backspace button will register that they are being pressed twice or not at all. It is really frustrating-- I am a student and rely heavily on my computer. I have contacted Apple Support and after troubleshooting recommended setting up an appointment with a local Apple Store. My main concern is the problem will happen again after it is "fixed." I am currently waiting for the next break in classes to take my computer in. I'm having to resort to using an external monitor, keyboard and mouse for my assignments and when in lab.

Mar 13, 2019 9:37 AM in response to Rjtorres95

Rather than deciding it's going to happen again why don't you simply allow Apple to fix it and if a problems arises then you have a warranty.

I'm sure you don't care but my 2018 MBP's keyboard has been 100% perfect and I've used it for months with not a single key problem. If you can't accept many people are having a positive experience then maybe you should move onto something like a Dell or a Lenovo machine. I hear they are 100% perfect.

Mar 13, 2019 10:03 AM in response to ggorzynski72

It's a "poor design" in your eyes. As I mentioned, my MacBook Pro is 100%, but it's obvious you're ignoring that. If you feel something is a "poor design" then please move on to a Windows machine. You sound like you have an attitude towards Apple. You're not the only one who is tied to their computer and can't simply leave. If you need to code then sell your MacBook and either get an old one or a Mac mini. The reason I'm a little frustrated at your post because you're not even asking for help. You're just ranting. It doesn't help anyone here. For example, you're already deciding something is a poor design and you're not even willing to believe that a replacement keyboard will take care of your problem, despite what I said to you about my MacBook Pro.

Mar 13, 2019 10:26 AM in response to DPJ

I don’t have an agenda against Apple. I own every apple product apart from the watch, HomePod and AirPods. I’ve had to have my MacBook Pro 2016 15” replaced for a new one to stop the problems I was having and I’m still having them. Clearly, just because you don’t have this issue, it doesn’t mean that it doesn’t exist. Why else would this thread exist? Furthermore, my original post was informing others that I have a similar issue to the original question and that I’ll go to apple and see if it fixes the issue I’m having. I hope you can see that my frustration comes out of a previous product that apple admitted was faulty in the keyboard department and that I see it still in the modern apple laptops today. I’m not speaking on behalf of this discussion but I’m definitely not the only one frustrated with extra characters in their search bars.

Mar 13, 2019 10:35 AM in response to DPJ

I did exactly that. Apple claimed there was no issue they could detect but said they would replace the keyboard regardless. I am on my second keyboard with the same issue. It's not as simple as dropping the laptop off and picking it up. They wiped the hard disk and I had to restore. It was a time suck not to mention being without a laptop for a week. Without the guarantee of a fix I don't want to go through the same prrocess again.

Mar 13, 2019 10:46 AM in response to ggorzynski72

"just because you don’t have this issue, it doesn’t mean that it doesn’t exist"


I actually never said that. And because I don't have this issue that invalidates your claim that it's a poor design. That was my point. You have to understand that my posting that my MacBook Pro works great also helps others so things don't appear to be so widespread. You do realize that Apple sells millions of these machines. Forum threads may have at the maximum 100 people complaining with problems, along with 500 more people helping to push those problems around the web even if they don't own the product. It gives false impressions and scares people into not buying.

Just as you feel it's helpful for others to read about negative experiences, it's just as important (if not more) for others to know that not everyone has these problems.

The 2018 MacBooks have not had many reports of the keyboard.


Mar 13, 2019 2:21 PM in response to DPJ

I get your point. I understand that when there’s a bunch of people saying something is bad, it’s good to note that this doesn’t happen to everyone. So please know I am not responding to that part of your posts. I also fully understand the idea that we should get it fixed under warranty. I hope everyone is able to get their issues resolved that way! With that being said, I have gotten mine fixed under warranty 3 times and every keyboard they replace has the same issue. That can’t be an outlier. In regards to “just go get it fixed,” as one other post mentions, repairs make it so we are without a computer with our files on it for 1-3 weeks. As a student who cannot afford to have 2 computers, I simply cannot miss 1-3 weeks of my online classes, schoolwork, and work for my job every time this issue happens. It should not be an expected behavior to send your computer to Apple to repair for 1-3 weeks every 1-2 months (the space in between when these issues have arisen for me). I would also like to mention that most people who have this issue will not post on a forum about it, and the people who do check the forum will not post. Over 55,000 people have clicked the “Me Too” button, and that is only a fraction of people who could be experiencing this issue. Poor design does not mean it happens on ALL of the products shipped. It means it happens on ENOUGH of them to know that something is wrong. Please note that I respect everything you have said and understand where you’re coming from. But I also hope that you can see why people might be in the circumstances they are in that causes them to post on this forum. Take care!

Mar 13, 2019 4:48 PM in response to mattpeng

I get what you're saying also, but some things to keep in mind. When you said 55,000 people clicked the Me Too button you have to take much of that with a grain of salt. Many people are not genuine or honest. Here's a good example of what happened to me today. I went on Reddit and someone said they were looking for a low budget computer that's only going to be used for basic MS Office and emails. I suggested to get an iPad. You can get them used for cheap. I got downvoted with rude replies from people that absolutely hate Apple. They hurled hateful comments at me for even suggesting Apple. That kind of behavior really makes social media look very bad. Obviously these are Windows fanatics who simply hate Apple. I was genuinely trying to address the OP's question.

I'm mentioning this because the 55,000 people that clicked Me Too are not necessarily people that have this issue with their MacBooks. It takes only one complaint thread to generate 100 replies siding with the OP against Apple. And those extra 100 replies are generally not Apple users. They look for any threads negative towards Apple. Please know this is a very real thing.


" I would also like to mention that most people who have this issue will not post on a forum about it,"


Yes, and there are also thousands more that don't post because they are not having issues. It goes both ways.


I'm not sure why Apple would take 1-3 weeks to repair your computer. I've been a Mac user exclusively for the past 20 years and even with today's outrageously busy Apple stores the genius has always quoted me 5-7 business days and they've come through. In fact I've never known Apple to take up to 3 weeks for a repair. That's unusual.


I absolutely respect your post and your concerns. Here's the issue I tend to have with forums. (which is the reason I left Macrumrors. The Apple troll central) People try their hardest to lay it on thick. If it was truly only the people like you who really have an issue then I would fully support it. There are lot of Apple haters who start up new accounts just to regurgitate someone else's issue about their Mac. One new member came here last week stating, "I recommended my friend a MacBook Air, but with Apple screwing up these horrible keyboards I will suggest them to return it so I won't get blamed". That was very frustrating to me because this member was trying to create a negative spin. How can anyone take that type of post seriously? There was nothing wrong with that member's friend's MacBook Air (if that story was even true). He just wanted to make Apple look bad for no reason.


There's also one more thing I would ask you to keep in mind. Apple is not a stupid company. Neither is Dell, HP, Lenovo or Microsoft. No company will purposely continue to sell their products that they know for a fact are constantly defective. It would cost the company a ridiculous amount of money repairing computers within the warranty.


While I definitely sympathize your situation of needing your computer, please understand you're not alone. I use my Macs to run my business. You're a student. Think how it feels when business owners like me can't run their business when their computers are in service. That's the life of tech. That's something we have to deal with.


I definitely hope you get your issue sorted out but social media has become a place for people to display hateful comments while hiding behind a computer. You never know how genuine people are. Thanks for listening.



Mar 18, 2019 5:03 AM in response to glebovgin

So I went to apple yesterday and showed it to the genius. She couldn’t understand it but had said she’s seen it in the 2018 models a few times. It was put in for a key cap swap and that seemed to fix it when I got it back but 30 mins later at home, double and triple press galore on the same keys. So gonna have to go back and get a top case replacement. Its getting to the point where apple needs to admit the 2018 models (MBA & MPB) have similar issues to the 2016 and 2017 butterfly keys and add them to the repair program.

MacBook Pro 15" (2018) Keyboard "t" key repeating issue?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.