High Sierra crashes when not in safe mode
I'm running MacOs High Sierra 10.13.6 on a Macbook Pro Retina from mid 2014
When running the computer in safe mode, I have graphics issues. Specifically, running Chrome and Spotify (with GPU acceleration enabled) leads to unusable products (flickering and jolting screens) - disabling GPU acceleration improves the situation but still shows signs of graphics problems. Lots of flickering, and very poor graphics response.
In non-safe mode the same problems aren't present but opening Chrome or Spotify leads to almost immediate crashes. I also have mds_stores processes running at ever-increasing speed until the laptop is very hot. Eventually in both of the above cases, the computer screen goes to black, and a few seconds later the computer shuts down.
So far I've tried resetting PRAM and the SAC but with no improvement.
Thanks!
p.s. this is the Etre report:
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-09-16 00:49:27
Download EtreCheck from https://etrecheck.com
Runtime: 2:57
Performance: Excellent
Problem: Computer is restarting
Description:
When running the computer in safe mode, I have graphics issues. Specifically, running Chrome and Spotify (with GPU acceleration enabled) leads to unusable products (flickering and jolting screens) - disabling GPU acceleration improves the situation but still shows signs of graphics problems.
In non-safe mode the same problems are present, but I also have mds_stores processes running at full speed until the computer screen goes to black, and a few seconds later the computer shuts down.
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
High battery cycle count - Your battery may be losing capacity.
Unsigned files - There are unsigned software file installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
MacBook Pro (Retina, 15-inch, Mid 2014)
MacBook Pro Model: MacBookPro11,2
1 2.2 GHz Intel Core i7 (i7-4770HQ) CPU: 4-core
16 GB RAM - Not upgradeable
BANK 0/DIMM0 - 8 GB DDR3 1600 ok
BANK 1/DIMM0 - 8 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 934
Video Information:
Intel Iris Pro - VRAM: 1536 MB
Color LCD
Drives:
disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 250.79 GB
disk1s1 - Macintosh HD (APFS) 250.79 GB (176.46 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB (25 MB used)
disk1s3 - Recovery (APFS) [Recovery] 250.79 GB (519 MB used)
disk1s4 - VM (APFS) [APFS VM] 250.79 GB (1.07 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 250.79 GB (72.57 GB free)
APFS
Mount point: /
Encrypted
disk1s4 - VM [APFS VM] 250.79 GB (72.57 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface usbmodem1411: Arduino Uno
Interface en3: USB Ethernet
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en5: USB 10/100/1000 LAN
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 4.32 GB available
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: Less than an hour
System Load: 3.55 (1 min ago) 4.21 (5 min ago) 2.36 (15 min ago)
Security:
System | Status |
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/homebrew.mxcl.postgresql.plist
Executable: /usr/local/opt/postgresql/bin/postgres -D /usr/local/var/postgres
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.intel.haxm.plist
Executable: /Library/Extensions/intelhaxm.kext/Contents/Resources/haxm_start.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.github.facebook.watchman.plist
Executable: /usr/local/bin/watchman --foreground --logfile=/usr/local/Cellar/watchman/3.3.0/var/run/watchman/***.log --log-level=1 --sockname=/usr/local/Cellar/watchman/3.3.0/var/run/watchman/*** --statefile=/usr/local/Cellar/watchman/3.3.0/var/run/watchman/***.state
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
7 32-bit apps
Kernel Extensions:
/Library/Application Support/VirtualBox
[Loaded] VBoxDrv.kext (Oracle America, Inc., 5.1.8)
[Loaded] VBoxNetAdp.kext (Oracle America, Inc., 5.1.8)
[Loaded] VBoxNetFlt.kext (Oracle America, Inc., 5.1.8)
[Loaded] VBoxUSB.kext (Oracle America, Inc., 5.1.8)
/Library/Extensions
[Loaded] intelhaxm.kext (6.0.3 - SDK 10.9)
System Launch Agents:
[Not Loaded] | 8 Apple tasks |
[Loaded] | 178 Apple tasks |
[Running] | 107 Apple tasks |
[Other] | One Apple task |
System Launch Daemons:
[Not Loaded] | 36 Apple tasks |
[Loaded] | 192 Apple tasks |
[Running] | 108 Apple tasks |
Launch Agents:
[Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-08-30) |
[Running] | com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2018-02-21) |
[Loaded] | org.macosforge.xquartz.startx.plist (? d225a7da - installed 2014-08-12) |
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-12) |
[Loaded] | com.oracle.java.Java-Updater.plist (? 7b45381a - installed 2016-09-23) |
Launch Daemons:
[Loaded] | com.intel.haxm.plist (? 0 - installed 2016-06-12) |
[Running] | com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2018-02-21) |
[Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-08-30) |
[Not Loaded] | org.virtualbox.startup.plist (? 700b9385 - installed 2016-11-21) |
[Loaded] | com.teamviewer.Helper.plist (? 7f4bf3e7 - installed 2016-07-06) |
[Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2016-09-23) |
[Loaded] | org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2014-08-12) |
[Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-12) |
[Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-10-08) |
User Launch Agents:
[Other] | homebrew.mxcl.postgresql.plist (? 0 - installed 2018-08-13) |
[Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-08-22) |
[Loaded] | com.github.facebook.watchman.plist (? 0 - installed 2017-08-19) |
[Not Loaded] | org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2016-11-21) |
[Loaded] | com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-04-17) |
User Login Items:
Flux Application (Michael Herf - installed 2018-05-01)
(/Applications/Flux.app)
Spectacle Application (Eric Czarny - installed 2016-12-24)
(~/Downloads/Spectacle.app)
StartUpHelper SMLoginItem (Spotify - installed 2018-09-14)
(/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app)
Internet Plug-ins:
JavaAppletPlugin: (installed 2016-11-14)
QuickTime Plugin: (installed 2018-07-19)
Silverlight: (installed 2015-10-29)
User Internet Plug-ins:
AddLive_v3: (installed 2016-02-12)
Picasa: (installed 2014-08-12)
3rd Party Preference Panes:
Java (installed 2016-11-14)
Trusteer Endpoint Protection (installed 2018-04-07)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
Process (count) | Source | % of CPU | Location |
mdworker (22) | Apple | 107 | |
mds_stores | Apple | 15 | |
mds | Apple | 14 | |
WindowServer | Apple | 7 | |
kernel_task | Apple | 4 |
Top Processes by Memory:
Process (count) | Source | RAM usage | Location |
kernel_task | Apple | 1.16 GB | |
mdworker (27) | Apple | 606 MB | |
mds_stores | Apple | 371 MB | |
Finder | Apple | 158 MB | |
Safari | Apple | 98 MB |
Top Processes by Network Use:
Process | Source | Input | Output | Location |
mDNSResponder | Apple | 28 KB | 22 KB | |
apsd | Apple | 10 KB | 13 KB | |
netbiosd | Apple | 1 KB | 802 B | |
SystemUIServer | Apple | 0 B | 64 B | |
kernel_task | Apple | 0 B | 0 B |
Top Processes by Energy Use:
Process (count) | Source | Energy (0-100) | Location |
mdworker (27) | Apple | 36 | |
mds_stores | Apple | 8 | |
mds | Apple | 7 | |
WindowServer | Apple | 3 | |
mdwrite | Apple | 3 |
Virtual Memory Information:
Available RAM | 11.71 GB |
Free RAM | 8.14 GB |
Used RAM | 4.29 GB |
Cached files | 3.56 GB |
Swap Used | 0 B |
Software Installs (past 30 days):
Name | Version | Install Date |
Microsoft AutoUpdate | 4.2.18081201 | 2018-08-30 |
Microsoft Excel for Mac | 16.16.18081402 | 2018-08-30 |
Gatekeeper Configuration Data | 154 | 2018-09-04 |
Slack | 3.3.2 | 2018-09-13 |
Diagnostics Information (past 7 days):
2018-09-16 00:41:40 Last Shutdown Cause: -128 - Unknown
2018-09-15 23:51:43 mdworker CPU
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata .framework/Versions/A/Support/mdworker
2018-09-14 21:38:35 Spotlight.app Crash
/System/Library/CoreServices/Spotlight.app
2018-09-14 18:57:18 Firefox.app CPU
/Applications/Firefox.app
End of report
MacBook Pro with Retina display, macOS High Sierra (10.13.6), Graphics issues